CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department

SUBJECTS
Washer Dryer LG Upgrade Field Test Shipped to Customer Notice 091211

3103 -
3103 -    ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 14 0000. ref SDS 13 0000.
310502 -
310503 -
310504 -
310505 -
310506 -
310508 -  ..
3106 -
3107 -
3108 - Background
3109 -
310901 - LG Offers Free Upgrade Washer Dryer to Field Test Improvements
310902 -
310903 - Follow up ref SDS 14 IR6G, ref SDS 13 IR6G.
310904 -
310905 - On 091203 0803 Danielle called and advised that the new upgraded LG
310906 - washer and dryer will be shipped next week.  Danielle expects delivery
310907 - and installation will occur the following week.  Millie received a
310908 - letter confirming LG plans to deliver upgraded equipment for field
310909 - testing. ref SDS 13 IR6G  LG did not confirm shipping dates.
310910 - ref SDS 13 JM4O
310912 -  ..
310913 - On 091204 1037 this morning, Millie sent a letter to LG asking for
310914 - shipping dates. ref SDS 14 PPVW
310916 -  ..
310917 - On 091204 1037 at 1143 Danielle disclosed expected shipping date from
310918 - factory to LG warehouse in Alabama is 091208, ref SDS 14 4Q4F; shipping
310919 - to California and deliver to Millie is pending. ref SDS 14 Z16V
310921 -  ..
310922 - On 091211 1222 Danielle called and advised that LG factor has shipped
310923 - upgrade washer and dryer directly to Millie, and so may arrive today.
310924 - ref SDS 0 PPVW
310925 -
310926 -
310928 -  ..
3110 -
3111 -
3112 - Progress
3113 -
311301 - LG Washer Dryer Shipped Direct to Customer from Facory in Korea
311302 -
311303 - Danielle called responding to Millie's letter to LG on 091204 asking
311304 - to clarify product shipping dates, ref SDS 14 PPVW, and supplementing
311305 - Danielle's letter in the afternoon saying the units would be shipped
311306 - to the LG facility in Alabama on 091211. ref SDS 14 4Q4F
311308 -  ..
311309 - Danielle said that the factory shipped the new washer and dryer
311310 - directly to Millie, and may arrive today.
311311 -
311312 -            [On 091214 1423 DHL left message tried to deliver LG washer
311313 -            dryer upgrade. ref SDS 15 OW5O
311314 -
311315 -            [On 091215 1013 called DHL to coordinate delivery LG washer
311316 -            dryer and DHL said they have no record of delivery for LG
311317 -            washer dryer, ref SDS 16 PPVW, after further inquiry, DHL
311318 -            plans delivery LG washer dryer upgrade on 091216.
311319 -            ref SDS 16 YO3W
311320 -
311322 -  ..
3114 -
3115 -
3116 - 1227
3117 -
311701 - Millie received a letter from LG confirming Danielle's call, per
311702 - above, and as follows...
311703 -
311704 -    1.  Subject:  LG Washing Machine Ship and Installation Dates
311705 -        Date: Fri, 11 Dec 2009 13:58:15 -0600
311709 -         ..
311710 -    2.  Good Afternoon,
311712 -         ..
311713 -    3.  Per my conversation with Mr. Welch, I wanted to send you this
311714 -        follow up email.  The factories changed the plan a little on
311715 -        the delivery of the new washing machine and dryer.  To expedite
311716 -        the shipment, they sent the units through DHL directly to your
311717 -        home.
311719 -         ..
311720 -    4.  The DHL tracking number for your shipment is 5422315091 which
311721 -        should be arriving shortly.
311723 -  ..
311724 - This clarifies Danielle's letter on 091204 1037. ref SDS 14 4Q4F
311726 -  ..
311727 - LG's letter from Danielle continues...
311728 -
311729 -    5.  Once there is confirmation that the delivery took place, we
311730 -        will be contacting an installer to contact you to schedule the
311731 -        installation date.  This should occur within 48 hours of
311732 -        contact.  This company will complete the installation and
311733 -        pickup of the old units from your home at this time.
311734 -
311735 -            [On 091214 1423 DHL left message tried to deliver LG washer
311736 -            dryer upgrade; called back and DHL said they have no record
311737 -            of delivery for LG washer dryer. ref SDS 15 OW5O
311739 -         ..
311740 -    6.  Once I receive the contact information for the installation
311741 -        company, I will provide it over you.  If you have any other
311742 -        questions, please feel free to contact me.
311744 -         ..
311745 -    7.  Thank you,
311746 -
311758 -
311759 -
311760 -
311761 -
311762 -
311763 -
311764 -
3118 -