THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com
S U M M A R Y
DIARY: November 24, 2009 04:00 PM Tuesday;
Rod Welch
Called Microsoft for Windows XP 64-bit product key.
1...Summary/Objective
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CONTACTS
SUBJECTS
Windows 7 Start Menu Task Bar Windows Classic Fail Continuity Produc
1703 -
1703 - ..
1704 - Summary/Objective
1705 -
170501 - Follow up ref SDS 4 0000.
170502 -
170503 -
170504 -
170506 - ..
1706 -
1707 -
1708 - Progress
1709 -
170901 -
170902 -
170903 - 800 642 7676
170905 - ..
170906 - Talked to Lera following up work on 091118. ref SDS 3 J58K
170908 - ..
170909 - Case Number:
170910 -
170911 - 1117279353
170913 - ..
1710 -
1711 -
1712 - 1613
1713 -
171301 - Called transferred to Arbind Nayak.
171302 -
171303 - This is a technical support unit in India.
171305 - ..
171306 - Microsoft Technical Support Engineer was able to use Microsoft Easy
171307 - Assist today, which failed the other day, Today, we turned cookies
171308 - on, and this enabled Easy Assist to run.
171310 - ..
171311 - The two problems were visible to Microsoft.
171312 -
171314 - ..
1714 -
1715 -
1716 - 1659
1717 -
171701 - Explained process of installing Windows 7 on j drive by first
171702 - installing Windows XP 32-bit on j, and then upgrading to Windows 7
171703 - 32-bit.
171705 - ..
171706 - Need to know how do the same thing with Windows 7 64 bit, per planning
171707 - at Fry's earlier today, reported on 091124 1042. ref SDS 4 Q68H
171709 - ..
171710 - Inquiry today on the Internet indicates there a great many different
171711 - versions of Windows XP 64-bit software. Called Microsoft to get
171712 - guidance on which would be best for the purpose of upgrading to
171713 - Windows 7.
171715 - ..
171716 - Arbind wants to try installing Windows 7 64-bit on j drive without
171717 - having Windows XP 64-bit installed.
171719 - ..
171720 - Arbind put the call on hold while he performed a virtual installation
171721 - for Windows 7 64-bit operating system on a computer in the Microsoft
171722 - customer support lab.
171723 -
171725 - ..
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1719 -
1720 - 1733
1721 -
172101 - Arbind reported his test shows regardless of which drive Windows 7
172102 - 64-bit operating system code is installed, when the computer is run,
172103 - the Windows 7 64-bit operating system is displayed on the c drive,
172104 - similar to problems encountered installing Windows 7 on c16, and
172105 - reported on 090711 1500. ref SDS 1 WM77
172107 - ..
172108 - This confirms Fry's work plan to first install Windows XP 64-bit
172109 - operating system on j drive, and then upgrade to Vista 64-bit, and
172110 - finally upgrade to Windows 7 64-bit so the operating system will
172111 - display on the j drive, rather than on the c drive. ref SDS 4 Q68H
172113 - ..
172114 - Arbind solved the problem of the Start menu by finding a program...
172115 -
172116 - csmenu.exe
172118 - ..
172119 - Stored this on...
172120 -
172121 - g: 00 csmenu
172123 - ..
172124 - Running this changes the registry to display the classic Windows XP
172125 - Start menu on c16 for Windows 7, updating initial configuration on,
172126 - ref SDS 2 PH6N
172128 - ..
172129 - Need to eliminate Documents in the registry. Since we are going to
172130 - remove Windows 7 32-bit from j and install Windows 7 64-bit, do not
172131 - need to make this change now.
172133 - ..
172134 - Quick Launch is a convenient addition to Windows Task Bar.
172136 - ..
172137 - Windows 7 removed Quick Launch. It can be created for the w7 taskbar
172138 - by executing a command, demonstrated by Arbind during the tech
172139 - support call today...
172141 - ..
172142 - Arbind, configured "Quick Launch" on the Windows 7 Taskbar using the
172143 - following steps...
172144 -
172145 - Taskbar right-click
172146 -
172147 - Toolbars > New Toolbar
172149 - ..
172150 - Type in the folder box at bottom of screen, exactly this...
172151 -
172152 - %userprofile%\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch
172154 - ..
172155 - Then click "Select Folder."
172157 - ..
172158 - Windows 7 will then create the following, which previously did not
172159 - exist....
172160 -
172161 - J:\Users\Administrator\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch
172163 - ..
172164 - Quick Launch will be opened on the right end of the task bar near
172165 - icons and time field.
172167 - ..
172168 - Right click on task bar and open Toolbars at the top of the menu.
172169 - Quick Launch will have been added at the bottom of the lisk and has a
172170 - check mark, showing it is active, as an added toolbar.
172172 - ..
172173 - Quicklaunch enables dragging applications to the task bar for quick
172174 - launch. The problem is that it is displaying about 30 characters, so
172175 - there is only enough room for 5 or so applications. Additionally,
172176 - Quick Launch is listed on the Task Bar taking up room for listing the
172177 - applications that are on the desktop.
172179 - ..
172180 - Arbind did initial setup for quicklaunch on c16 for Windows 7, to
172181 - update original configuraiton of c16 on 090715 2146. ref SDS 2 LD6L
172183 - ..
172184 - After the call, figured out that Quick Launch can be displayed without
172185 - the name of the feature, and with icons only, and further dragged far
172186 - left to closely emulate efficiency of Windows XP Task bar for
172187 - launching commonly used tools.
172189 - ..
172190 - Arbind is sending a letter explaining how to setup the Start Menu,
172191 - and how to configure Quick Launch.
172193 - ..
172194 - We can reply to continue work on getting quick launch to work
172195 - properly.
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1723 -