CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 16 0000. ref SDS 15 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040508 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - On 090924 Millie purchased a 32" Vizio HD television, to replace a
040902 - Sony Bravia 32" HD television purchsed the day before, and which
040903 - seemed to have been mistake caused by the Costco sales rep on 090923.
040904 - ref SDS 14 FZ99
040906 -  ..
040907 - On 091001, Joe came by to connect cable service provided by Comcast.
040908 - Joe set up cable for the downstairs television.  However, after Joe
040909 - left there were still several problems, reported on 091002 1314.
040910 - ref SDS 15 157I  We called Comcast and talked to Bill.  Bill scheduled
040911 - another visit by a cable setup technician for later in the afternoon,
040912 - reported on 091002 1314, ref SDS 15 157I
040914 -  ..
040915 - On 091006 connected c16 to Vizio with HDMI video support. ref SDS 16
040916 - PC4R
040917 -
040918 -
040919 -
040920 -
0410 -

SUBJECTS
HDMI C16 HP HDX 18T Vizio VA320M Television Video Monitor Display Ex

0703 -
0704 - Summary/Objective
070501 -  ..
0706 -
0707 -
0708 - Progress
0709 -
070901 - On 090924 Millie purchased a 32" Vizio HD television, to replace a
070902 - Sony Bravia 32" HD television purchsed the day before, and which
070903 - seemed to have been mistake caused by the Costco sales rep on 090923.
070904 - ref SDS 14 FZ99
070906 -  ..
070907 - On 091001, Joe came by to connect cable service provided by Comcast.
070908 - Joe set up cable for the downstairs television.  However, after Joe
070909 - left there were still several problems, reported on 091002 1314.
070910 - ref SDS 15 157I  We called Comcast and talked to Bill.  Bill scheduled
070911 - another visit by a cable setup technician for later in the afternoon,
070912 - reported on 091002 1314, ref SDS 15 157I
070914 -  ..
070915 - On 091006 connected c16 to Vizio with HDMI video support. ref SDS 16
070916 - PC4R
070917 -
070919 -  ..
070920 - C16 Connect HDMI to Panasonic TH-42PX25U/P 42" Plazma Television
070921 -
070922 - Follow up ref SDS 16 PC4R.
070923 -
070924 - On 091006 could not figure out how to connect HDMI cable to Panasonic
070925 - television.  Sent a letter to Panasonic, ref SDS 16 ZO5K, but have
070926 - not received response.
070928 -  ..
070929 - Called Panasonic.....................  888 843 9788
070930 -
070931 -    Alternate number
070932 -    Panasonic Technical Support....
070933 -
070934 -                              800 211 7262
070936 -  ..
070937 - Email for tech support... consumerproducts@panasonic.com
070939 -  ..
070940 - Talked to Brian.
070942 -  ..
070943 - Case number:  26917132
070945 -  ..
070946 - Gave email address for Rod.
070948 -  ..
070949 - Panasonic Field Home Support Subcontractor...
070950 -
070951 -                    925 827 4860
070952 -
070953 -
070954 -
070956 -  ..
070957 - He proposes resetting the television to get HDMI support working.
070958 - Brian said his boss will call tomorrow to support resetting the
070959 - television.
070960 -
070962 -  ..
0710 -
0711 -
0712 - 1724
0713 -
071301 - Brian called back.
071302 -
071303 - He has found procedures to reset the television.
071304 -
071305 -        1.  On the front panel, press Power and Enter both at the same
071306 -            time for 10 seconds.
071308 -             ..
071309 -        2.  Turn the power off and unplug the power cable from the wall
071310 -            outlet.
071312 -             ..
071313 -        3.  Disconnect HDMI cable from the television port and from
071314 -            the pc
071316 -             ..
071317 -        4.  Wait 30 seconds.
071319 -             ..
071320 -        5.  Reconnect HDMI, and the power cable.
071322 -             ..
071323 -        6.  Power up the television
071325 -             ..
071326 -        7.  With remote control set to HDMI video mode.
071328 -  ..
071329 - After this procedure, c16 still does not transfer signal to the
071330 - Panasonic 42" plasma HDMI television using FN F4, as occurs with the
071331 - Vizio, reported on 091006 0930. ref SDS 16 MU55
071332 -
071333 -
071334 -
071335 -
071336 -
071337 -
071338 -
071339 -
0714 -