CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department

SUBJECTS
Default Null Subject Account for Blank Record

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 14 0000. ref SDS 13 0000.
060502 -
060503 -
060504 -
060505 -
060507 -  ..
0606 -
0607 -
0608 - Background
0609 -
060901 - Door Swings Wide Open Rather than Slightly Ajar for Airing After Wash
060902 -
060903 - Follow up ref SDS 14 LO6U, ref SDS 13 LO6U.
060904 -
060905 - On 090706 Millie purhcased an LG WM2801HWA washing machine based on
060906 - representations by the salesman, Wayne, that the door would remain
060907 - slightly ajar after a wash cycle in order for the tub to air out.
060908 - This was a key selling point for buying a more expensive washer and
060909 - dryer system. ref SDS 4 1065
060911 -  ..
060912 - On 090713 1103 the new LG washer dryer were delivered and configured.
060913 - ref SDS 6 IR6G  After the installation crew left, Millie did some
060914 - laundry and discovered that the washer door springs fully open when
060915 - not closed, ref SDS 6 LO6U, contrary to the demonstation received at
060916 - Home Depot on 090706. ref SDS 4 9J6O
060918 -  ..
060919 - Wayne was called at Home Depot.  He recalled demonstrating the washer
060920 - door would not swing open, and so he planned to call the LG sales
060921 - representative who sold this new line of appliances to Home Depot, and
060922 - request a solution. ref SDS 6 2Y6F
060924 -  ..
060925 - On 090714, called LG and talked to a customer representative about the
060926 - problem with washer door;, ref SDS 7 GZ9L; LG investigating to develop
060927 - solution; also visited Home Depot and met with store manager.  He
060928 - could not find record of Wayne reporting defective washer door.  Store
060929 - manager reported defective door on LG washer and said Wayne will
060930 - follow up. ref SDS 7 WU5H
060932 -  ..
060933 - On 090717 1512 Wayne called and said he talked to Stephanie, the
060934 - salesperson for the LG WM2801HWA washing machine sold to Millie on
060935 - 090706, ref SDS 4 1136, and she proposed contacting Customer Service
060936 - to have a mobile technician sent to the customer's home to make
060937 - repairs. ref SDS 8 GZ9L
060939 -  ..
060940 - On 090718 0852 submitted letter to Stephanie confirming LG planning to
060941 - send a Mobile technician to make repairs. ref SDS 9 GZ9L
060943 -  ..
060944 - On 090720 0943 received letter from Stephanie saying the customer
060945 - should coordinate work at LG to correct defective merchandise.
060946 - ref SDS 10 GZ9L
060948 -  ..
060949 - On 090720 0958 Millie responded to LG's letter this morning, and asks
060950 - LG to coordinate LG work correcting defective LG merchandise.
060951 - ref SDS 11 5V5V
060953 -  ..
060954 - On 090720 1033 Stephanie called and advised that LG has scheduled Jaun
060955 - to visit on 090722 0800 - 1200 and fix the problem. ref SDS 12 5K4J
060957 -  ..
060958 - On 090720 1119 letter to Stephane confirms schedule for LG to visit on
060959 - 090722 and fix the problem with the washer door. ref SDS 13 GZ9L
060961 -  ..
060962 - On 090722 1016 Juan arrives and completes repair of LG washer so the
060963 - door swings correctly, ref SDS 14 GZ9L; performs excellent, very
060964 - professional work, shown in customer comments. ref SDS 14 3D3L
060965 -
060966 -
060968 -  ..
0610 -
0611 -
0612 - Progress
0613 -
061301 - On 090723 1349 submitted letter to LG commending Juan's work,
061302 - ref SDS 14 GZ9L, fixing door on the LG WM2801HWA washer on Wednesday,
061303 - 090722 1016. ref SDS 14 GZ9L
061304 -
061305 -    1.  Subject: Repair Completed LG WM2801HWA Excellent Service
061306 -        Date: Thu, 23 Jul 2009 14:10:39 -0700
061313 -         ..
061314 -    2.  Responding to your letter on 090720 2140, Juan arrived on
061315 -        090722 and did an excellent, very professional job, as shown in
061316 -        customer comments on the LG repair order. ref SDS 14 3D3L
061318 -         ..
061319 -    3.  This provides feedback, as called out in para 33 of the LG work
061320 -        order. ref SDS 14 OC39
061321 -
061322 -           [On 090814 1021 received LG request for quality control
061323 -           feedback on product and service. ref SDS 15 GI8S
061324 -
061325 -           [On 090814 1150 Millie notified LG, ref SDS 16 GZ9L, that
061326 -           product review was submitted on 090723 commending LG for
061327 -           excellent washer dryer product, and for good service,
061328 -           reported on 090723 1349. ref SDS 0 GZ9L
061330 -            ..
061331 -           [On 100104 1437 LG installed washer dryer upgrade for field
061332 -           test survey, and documented the transaction saying the firm
061333 -           regrets "...to hear of any problem or inconvenience you may
061334 -           have encountered with your previous LG product," ref SDS 17
061335 -           BK3F, which conflicts with the record on 090713 showing
061336 -           Millie is totally satisfied with the previous LG washer
061337 -           dryer. ref SDS 6 XL6I
061339 -            ..
061340 -           [On 100104 1713 received corrected documentation dated
061341 -           100104, and with misrepresentations removed on receiving
061342 -           upgrade for field testing LG washer dryer. ref SDS 18 4Q9H
061344 -         ..
061345 -    4.  Thanks again for coordinating this transaction.  Feel free to
061346 -        assure Wayne at Home Depot of Customer Complete satisfaction
061347 -        with the LG washer/dryer appliance, reported on 090713.
061348 -        ref SDS 6 XL6I, and with Home Depot's efforts to encourage me
061349 -        in this purchase.  Wayne can continue to feel confident citing
061350 -        improved door swing among many powerful sales points, as he did
061351 -        on 090716. ref SDS 4 1065
061353 -         ..
061354 -    5.  Again, your support was greatly appreciated.
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0614 -