CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department

SUBJECTS
Default Null Subject Account for Blank Record

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 12 0000. ref SDS 11 0000.
060502 -
060503 -
060504 -
060505 -
060507 -  ..
0606 -
0607 -
0608 - Background
0609 -
060901 - Door Swings Wide Open Rather than Slightly Ajar for Airing After Wash
060902 -
060903 - Follow up ref SDS 12 LO6U, ref SDS 11 LO6U.
060904 -
060905 - On 090706 Millie purhcased an LG WM2801HWA washing machine based on
060906 - representations by the salesman, Wayne, that the door would remain
060907 - slightly ajar after a wash cycle in order for the tub to air out.
060908 - This was a key selling point for buying a more expensive washer and
060909 - dryer system. ref SDS 3 1065
060911 -  ..
060912 - Yesterday, on 090713 1103 the new LG washer dryer were delivered and
060913 - configured. ref SDS 5 IR6G  After the installation crew left, Millie
060914 - did some laundry and discovered that the washer door springs fully
060915 - open when not closed, ref SDS 5 LO6U, contrary to the demonstation
060916 - received at Home Depot on 090706. ref SDS 3 9J6O
060918 -  ..
060919 - Wayne was called at Home Depot.  He recalled demonstrating the washer
060920 - door would not swing open, and so he planned to call the LG sales
060921 - representative who sold this new line of appliances to Home Depot, and
060922 - request a solution. ref SDS 5 2Y6F
060924 -  ..
060925 - On 090714, called LG and talked to a customer representative about the
060926 - problem with washer door;, ref SDS 6 GZ9L; LG investigating to develop
060927 - solution; also visited Home Depot and met with store manager.  He
060928 - could not find record of Wayne reporting defective washer door.  Store
060929 - manager reported defective door on LG washer and said Wayne will
060930 - follow up. ref SDS 6 WU5H
060932 -  ..
060933 - On 090717 1512 Wayne called and said he talked to Stephanie, the
060934 - salesperson for the LG WM2801HWA washing machine sold to Millie on
060935 - 090706, ref SDS 3 1136, and she proposed contacting Customer Service
060936 - to have a mobile technician sent to the customer's home to make
060937 - repairs. ref SDS 7 GZ9L
060939 -  ..
060940 - On 090718 0852 submitted letter to Stephanie confirming LG planning to
060941 - send a Mobile technician to make repairs. ref SDS 8 GZ9L
060943 -  ..
060944 - On 090720 0943 received letter from Stephanie saying the customer
060945 - should coordinate work at LG to correct defective merchandise.
060946 - ref SDS 9 GZ9L
060948 -  ..
060949 - On 090720 0958 Millie responded to LG's letter this morning, and asks
060950 - LG to coordinate LG work correcting defective LG merchandise.
060951 - ref SDS 10 5V5V
060953 -  ..
060954 - On 090720 1033 Stephanie called and advised that LG has scheduled Jaun
060955 - to visit on 090722 0800 - 1200 and fix the problem.
060957 -  ..
060958 - On 090720 1119 letter to Stephane confirms schedule for LG to visit on
060959 - 090722 and fix the problem with the washer door. ref SDS 12 GZ9L
060960 -
060961 -
060963 -  ..
0610 -
0611 -
0612 - Progress
0613 -
061301 - Jaun arrives on site to correct door swing problem.
061302 -
061303 - He has not encountered this problem with the door swing.
061305 -  ..
061306 - Jaun tested level on the washer and feels it is tilted slightly
061307 - forward.
061309 -  ..
061310 - He adjusted the legs to set the unit level, and this fixed the
061311 - problem.
061312 -
061313 -               [On 090723 1349 letter to Stephanie provides feedback
061314 -               requested in the LG work order. ref SDS 13 GZ9L
061316 -  ..
061317 - Received Jaun's work report...
061318 -
061319 -    1.  LG Electronics
061320 -    2.  LG Direct Service San Francisco
061321 -        201 James Record Road
061322 -        Huntsville, AL  35813
061324 -         ..
061325 -    3.  Work order to be completed at each customer visit.
061326 -        Supply 1 copy to the customer, retain 1 copy, both to include
061327 -        signatures.
061329 -         ..
061330 -    4.  Promise Date.............................. 090722
061331 -    5.  Time...................................... 09 - 11
061332 -    6.  Technician................................ Juan Garcia
061333 -    7.  Service Start Time........................ 1016
061334 -    8.  Service End Time.......................... 1050
061335 -    9.  Visit #................................... 0
061336 -   10.  Consult #................................. R09072091760
061337 -   11.  Constumer................................. Rod Welch
061338 -   12.  Service Type.............................. In-home Repair
061339 -   13.  Address....................
061345 -         ..
061346 -   14.  Model#.................................... WM2801HWA ...... 090706, ref SDS 3 3X78
061348 -   16.  DOP....................................... 090713
061350 -  ..
061351 - This is an error.  090713 is the date of delivery, ref SDS 5 LO6P;
061352 - date of purchase was 090706. ref SDS 3 PE9M
061353 -
061354 -   17.  Dealer.................................... Home Depot...... 090713, ref SDS 5 N64G
061355 -   18.  Warranty.................................. Yes............. 090706, ref SDS 3 SG37
061356 -   19.  Major/Minor...........................
061357 -   20.  Defect Category........................... Mechanical
061358 -   21.  Defect Description...............
061359 -
061360 -            Washer door swins open rather than remain in position set
061361 -            by customer.
061363 -         ..
061364 -   22.  Defect Code...............................
061365 -   23.  Repair Code...............................
061366 -   24.  Special Claim Code........................
061367 -   25.  Symptom..........................
061368 -
061369 -            Washer door swins open rather than remain in position set
061370 -            by customer.
061372 -         ..
061373 -   26.  Repair....................................
061374 -
061375 -            Checked unit over.
061376 -
061377 -            Adjusted level.  Tested unit.
061378 -
061379 -            Checks OK.
061381 -         ..
061382 -   27.  Repair Completed.......................... Yes
061383 -   28.  No = Why?.................................
061384 -   29.  Parts to be Ordered.............
061385 -            Part #
061386 -            QTY
061387 -            Location #
061388 -            Description
061389 -   30.  Parts Used......................
061390 -            Part #
061391 -            QTY
061392 -            Location #
061393 -            Description
061394 -   31.  Other Tech Comments..............
061396 -         ..
061397 -   32.  Customer Comments................
061398 -
061399 -            Excellent, timely repair.  Professional presentation to
061400 -            customer.  Clears pending work item reported on 090713 1100
061401 -            at 1324. ref SDS 5 LO6U
061402 -
061403 -            Notify installation field crews to verify washer level and
061404 -            door swings correctly, prior to leaving customer premises.
061406 -         ..
061407 -   33.  We welcome your feedback.  Any questions,
061408 -        comments, or concerns, please call
061409 -        800 243 0000, and reference the
061410 -        consult no................................ R09072091760
061411 -
061412 -               [On 090723 1349 letter to Stephanie provides feedback
061413 -               requested in the LG work order. ref SDS 13 GZ9L
061415 -                ..
061416 -               [On 090814 1021 received LG request for quality control
061417 -               feedback on product and service. ref SDS 14 GI8S
061419 -         ..
061420 -   34.  Customer
061422 -         ..
061423 -   35.  Technicial Signature...................... Juan Garcia
061424 -
061425 -
061426 -
061427 -
061428 -
061429 -
061430 -
061431 -
061432 -
061433 -
061434 -
0615 -