CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department

SUBJECTS
Default Null Subject Account for Blank Record

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 10 0000. ref SDS 9 0000.
060502 -
060503 -
060504 -
060505 -
060507 -  ..
0606 -
0607 -
0608 - Background
0609 -
060901 - Door Swings Wide Open Rather than Slightly Ajar for Airing After Wash
060902 -
060903 - Follow up ref SDS 10 LO6U, ref SDS 9 LO6U.
060904 -
060905 - On 090706 Millie purhcased an LG WM2801HWA washing machine based on
060906 - representations by the salesman, Wayne, that the door would remain
060907 - slightly ajar after a wash cycle in order for the tub to air out.
060908 - This was a key selling point for buying a more expensive washer and
060909 - dryer system. ref SDS 3 1065
060911 -  ..
060912 - Yesterday, on 090713 1103 the new LG washer dryer were delivered and
060913 - configured. ref SDS 5 IR6G  After the installation crew left, Millie
060914 - did some laundry and discovered that the washer door springs fully
060915 - open when not closed, ref SDS 5 LO6U, contrary to the demonstation
060916 - received at Home Depot on 090706. ref SDS 3 9J6O
060918 -  ..
060919 - Wayne was called at Home Depot.  He recalled demonstrating the washer
060920 - door would not swing open, and so he planned to call the LG sales
060921 - representative who sold this new line of appliances to Home Depot, and
060922 - request a solution. ref SDS 5 2Y6F
060924 -  ..
060925 - On 090714, called LG and talked to a customer representative about the
060926 - problem with washer door;, ref SDS 6 GZ9L; LG investigating to develop
060927 - solution; also visited Home Depot and met with store manager.  He
060928 - could not find record of Wayne reporting defective washer door.  Store
060929 - manager reported defective door on LG washer and said Wayne will
060930 - follow up. ref SDS 6 WU5H
060932 -  ..
060933 - On 090717 1512 Wayne called and said he talked to Stephanie, the
060934 - salesperson for the LG WM2801HWA washing machine sold to Millie on
060935 - 090706, ref SDS 3 1136, and she proposed contacting Customer Service
060936 - to have a mobile technician sent to the customer's home to make
060937 - repairs. ref SDS 7 GZ9L
060939 -  ..
060940 - On 090718 0852 submitted letter to Stephanie confirming LG planning to
060941 - send a Mobile technician to make repairs. ref SDS 8 GZ9L
060943 -  ..
060944 - On 090720 0943 received letter from Stephanie saying the customer
060945 - should coordinate work at LG to correct defective merchandise.
060946 - ref SDS 9 GZ9L
060948 -  ..
060949 - On 090720 0958 Millie responded to LG's letter this morning, and asks
060950 - LG to coordinate LG work correcting defective LG merchandise.
060951 - ref SDS 10 5V5V
060952 -
060953 -
060955 -  ..
0610 -
0611 -
0612 - Progress
0613 -
061301 - Stephanie called and initially asked the customer to perform
061302 - coordination of LG repair to solve this problem, as set out in her
061303 - letter this morning. ref SDS 9 SO4R  We reviewed advantages of LG
061304 - coordinating LG work to correct problems with LG merchandise, as
061305 - requested in Millie's letter this morning, responding to Stephanie.
061306 - ref SDS 10 5V5V
061308 -  ..
061309 - Stephanie said she would investigate, and call back.
061310 -
061312 -  ..
0614 -
0615 -
0616 - 1114
0617 -
061701 - Stephanie called back.
061702 -
061703 - She has scheduled Jaun to visit on 090722 0800 - 1200 and fix the
061704 - problem.
061706 -  ..
061707 - Thanked Stephanie for timely support.
061708 -
061709 -        [On 090720 1119 Millie letter to Stephanie confirm's schedule
061710 -        for LG to visit on 090722 to fix the washer door. ref SDS 11
061711 -        PO5V
061712 -
061713 -
061714 -
061715 -
061716 -
061717 -
061718 -
0618 -