CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department

SUBJECTS
Default Null Subject Account for Blank Record

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 9 0000. ref SDS 8 0000.
060502 -
060503 -
060504 -
060506 -  ..
0606 -
0607 -
0608 - Background
0609 -
060901 - Door Swings Wide Open Rather than Slightly Ajar for Airing After Wash
060902 -
060903 - Follow up ref SDS 9 LO6U, ref SDS 8 LO6U.
060904 -
060905 - On 090706 Millie purhcased an LG WM2801HWA washing machine based on
060906 - representations by the salesman, Wayne, that the door would remain
060907 - slightly ajar after a wash cycle in order for the tub to air out.
060908 - This was a key selling point for buying a more expensive washer and
060909 - dryer system. ref SDS 3 1065
060911 -  ..
060912 - Yesterday, on 090713 1103 the new LG washer dryer were delivered and
060913 - configured. ref SDS 5 IR6G  After the installation crew left, Millie
060914 - did some laundry and discovered that the washer door springs fully
060915 - open when not closed, ref SDS 5 LO6U, contrary to the demonstation
060916 - received at Home Depot on 090706. ref SDS 3 9J6O
060918 -  ..
060919 - Wayne was called at Home Depot.  He recalled demonstrating the washer
060920 - door would not swing open, and so he planned to call the LG sales
060921 - representative who sold this new line of appliances to Home Depot, and
060922 - request a solution. ref SDS 5 2Y6F
060924 -  ..
060925 - On 090714, called LG and talked to a customer representative about the
060926 - problem with washer door;, ref SDS 6 GZ9L; LG investigating to develop
060927 - solution; also visited Home Depot and met with store manager.  He
060928 - could not find record of Wayne reporting defective washer door.  Store
060929 - manager reported defective door on LG washer and said Wayne will
060930 - follow up. ref SDS 6 WU5H
060932 -  ..
060933 - On 090717 1512 Wayne called and said he talked to Stephanie, the
060934 - salesperson for the LG WM2801HWA washing machine sold to Millie on
060935 - 090706, ref SDS 3 1136, and she proposed contacting Customer Service
060936 - to have a mobile technician sent to the customer's home to make
060937 - repairs. ref SDS 7 GZ9L
060939 -  ..
060940 - On 090718 0852 submitted letter to Stephanie confirming LG planning to
060941 - send a Mobile technician to make repairs. ref SDS 8 GZ9L
060943 -  ..
060944 - On 090720 0943 received letter from Stephanie saying the customer
060945 - should coordinate work at LG to correct defective merchandise.
060946 - ref SDS 9 GZ9L
060947 -
060948 -
060950 -  ..
0610 -
0611 -
0612 - Progress
0613 -
061301 - On 090720 0958 Millie responded to LG's letter this morning, and asks
061302 - LG to coordinate LG work correcting defective LG merchandise...
061303 -
061304 -    1.  Subject: Door Swing Problem LG WM2801HWA
061305 -        Date: Mon, 20 Jul 2009 10:04:53 -0700
061312 -         ..
061313 -    2.  Thanks for your letter this morning responding to Rod's letter
061314 -        yesterday requesting support to coordinate repair of subject
061315 -        problem.
061317 -         ..
061318 -    3.  On 090706, I purchased LG WM2801HWA as shown in the record set
061319 -        out in Rod's letter below, and listing HP invoice invoice
061320 -        0634-591952, and LG Bill of Lading A0265796 dated 090713 which
061321 -        shows my delivery address and phone (although redacted from the
061322 -        public record, so for your convenience...
061330 -         ..
061331 -    5.  As noted in Rod's letter to you, we have performed your
061332 -        guidance to call LG customer support at 800 243.000 and report
061333 -        the problem.  When customer support did not send the repairman,
061334 -        we contacted Wayne at Home Depot, and he asked for your
061335 -        assistance. to facilitate coordination on this transaction?
061337 -         ..
061338 -    6.  I appreciate this is a small matter.  Can you please have
061339 -        someone call me or send a letter explaining follow up?
061341 -         ..
061342 -    7.  Incidentally, I looooooovvve my new LG. ref SDS 5 XL6I
061344 -         ..
061345 -    8.  You're selling a great product.  Now if we can just get
061346 -        Customer Service to fix that darn door???
061347 -
061348 -           [On 090720 1119 Millie letter to Stephanie confirm's
061349 -           schedule for LG to visit on 090722 to fix the washer door.
061350 -           ref SDS 10 PO5V
061352 -            ..
061353 -           [On 090722 1016 LG mobile repair technician made corrections
061354 -           so the door swings correctly. ref SDS 11 GZ9L   Did
061355 -           excellent, professional work. ref SDS 11 3D3L
061356 -
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0614 -