CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department

SUBJECTS
Default Null Subject Account for Blank Record

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 8 0000. ref SDS 7 0000.
060502 -
060503 -
060504 -
060506 -  ..
0606 -
0607 -
0608 - Background
0609 -
060901 - Door Swings Wide Open Rather than Slightly Ajar for Airing After Wash
060902 -
060903 - Follow up ref SDS 8 LO6U, ref SDS 7 LO6U.
060904 -
060905 - On 090706 Millie purhcased an LG WM2801HWA washing machine based on
060906 - representations by the salesman, Wayne, that the door would remain
060907 - slightly ajar after a wash cycle in order for the tub to air out.
060908 - This was a key selling point for buying a more expensive washer and
060909 - dryer system. ref SDS 3 1065
060911 -  ..
060912 - Yesterday, on 090713 1103 the new LG washer dryer were delivered and
060913 - configured. ref SDS 5 IR6G  After the installation crew left, Millie
060914 - did some laundry and discovered that the washer door springs fully
060915 - open when not closed, ref SDS 5 LO6U, contrary to the demonstation
060916 - received at Home Depot on 090706. ref SDS 3 9J6O
060918 -  ..
060919 - Wayne was called at Home Depot.  He recalled demonstrating the washer
060920 - door would not swing open, and so he planned to call the LG sales
060921 - representative who sold this new line of appliances to Home Depot, and
060922 - request a solution. ref SDS 5 2Y6F
060924 -  ..
060925 - On 090714, called LG and talked to a customer representative about the
060926 - problem with washer door;, ref SDS 6 GZ9L; LG investigating to develop
060927 - solution; also visited Home Depot and met with store manager.  He
060928 - could not find record of Wayne reporting defective washer door.  Store
060929 - manager reported defective door on LG washer and said Wayne will
060930 - follow up. ref SDS 6 WU5H
060932 -  ..
060933 - On 090717 1512 Wayne called and said he talked to Stephanie, the
060934 - salesperson for the LG WM2801HWA washing machine sold to Millie on
060935 - 090706, ref SDS 3 1136, and she proposed contacting Customer Service
060936 - to have a mobile technician sent to the customer's home to make
060937 - repairs. ref SDS 7 GZ9L
060939 -  ..
060940 - On 090718 0852 submitted letter to Stephanie confirming LG planning to
060941 - send a Mobile technician to make repairs. ref SDS 8 GZ9L
060942 -
060943 -
060945 -  ..
0610 -
0611 -
0612 - Progress
0613 -
061301 - On 090720 0943 received letter from Stephanie saying the customer
061302 - should coordinate work at LG to correct defective merchandise...
061303 -
061304 -    1.  Subject:  Door Swing Problem LG WM2801HWA
061305 -        Date:  Mon, 20 Jul 2009 08:39:00 -0700
061312 -         ..
061313 -    2.  Are you the customer? [responding to the letter on 090718 0852
061314 -        requesting customer support. ref SDS 8 GZ9L
061316 -         ..
061317 -    3.  I have been told that we have not changed the design of the
061318 -        door on the WM2801HWA.
061320 -         ..
061321 -    4.  The customer should call 800 243.000 and request that an LG
061322 -        Mobile Service Tech be scheduled to check out the washer door.
061324 -         ..
061325 -    5.  We do have 24hour customer service so I do not know why we have
061326 -        "not responded".
061327 -
061328 -           [On 090720 1004 Millie notified LG that LG guidance on
061329 -           notifying LG to make repairs has been performed by the
061330 -           customer, and requests LG to schedule the work. ref SDS 9
061331 -           5V4W
061333 -            ..
061334 -           [On 090720 1119 Millie letter to Stephanie confirm's
061335 -           schedule for LG to visit on 090722 to fix the washer door.
061336 -           ref SDS 10 PO5V
061338 -            ..
061339 -           [On 090722 1016 LG mobile repair technician made corrections
061340 -           so the door swings correctly. ref SDS 11 GZ9L   Did
061341 -           excellent, professional work. ref SDS 11 3D3L
061343 -         ..
061344 -    6.  Please include the customer's name, address, phone number, date
061345 -        of purchase with your reply.
061346 -
061352 -
061353 -
061354 -
061355 -
061356 -
061357 -
0614 -