CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department

SUBJECTS
Default Null Subject Account for Blank Record

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 7 0000. ref SDS 6 0000.
060502 -
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060504 -
060506 -  ..
0606 -
0607 -
0608 - Background
0609 -
060901 - Door Swings Wide Open Rather than Slightly Ajar for Airing After Wash
060902 -
060903 - Follow up ref SDS 7 LO6U, ref SDS 6 LO6U.
060904 -
060905 - On 090706 Millie purhcased an LG WM2801HWA washing machine based on
060906 - representations by the salesman, Wayne, that the door would remain
060907 - slightly ajar after a wash cycle in order for the tub to air out.
060908 - This was a key selling point for buying a more expensive washer and
060909 - dryer system. ref SDS 3 1065
060911 -  ..
060912 - Yesterday, on 090713 1103 the new LG washer dryer were delivered and
060913 - configured. ref SDS 5 IR6G  After the installation crew left, Millie
060914 - did some laundry and discovered that the washer door springs fully
060915 - open when not closed, ref SDS 5 LO6U, contrary to the demonstation
060916 - received at Home Depot on 090706. ref SDS 3 9J6O
060918 -  ..
060919 - Wayne was called at Home Depot.  He recalled demonstrating the washer
060920 - door would not swing open, and so he planned to call the LG sales
060921 - representative who sold this new line of appliances to Home Depot, and
060922 - request a solution. ref SDS 5 2Y6F
060924 -  ..
060925 - On 090714, called LG and talked to a customer representative about the
060926 - problem with washer door;, ref SDS 6 GZ9L; LG investigating to develop
060927 - solution; also visited Home Depot and met with store manager.  He
060928 - could not find record of Wayne reporting defective washer door.  Store
060929 - manager reported defective door on LG washer and said Wayne will
060930 - follow up. ref SDS 6 WU5H
060932 -  ..
060933 - On 090717 1512 Wayne called and said he talked to Stephanie, the
060934 - salesperson for the LG WM2801HWA washing machine sold to Millie on
060935 - 090706, ref SDS 3 1136, and she proposed contacting Customer Service
060936 - to have a mobile technician sent to the customer's home to make
060937 - repairs. ref SDS 7 GZ9L
060938 -
060940 -  ..
0610 -
0611 -
0612 - Progress
0613 -
061301 - Submitted letter to Stephanie confirming LG planning to send a Mobile
061302 - technician to make repairs...
061303 -
061304 -    1.  Subject: Door Swing Problem LG WM2801HWA
061305 -        Date: Sat, 18 Jul 2009 08:54:34 -0700
061312 -         ..
061313 -    2.  Wayne with Home Depot in Concord Calif called yesterday and
061314 -        related telecon with you to resolve a defective door swing on
061315 -        the LG WM2801HWA washer.  Background is reported in the record
061316 -        of Wayne's call on 090717. ref SDS 7 GZ9L
061318 -         ..
061319 -    3.  Please notice that LG Customer Support was called at 800 243
061320 -        0000 on 090714, and has not responded. ref SDS 6 GZ9L
061322 -         ..
061323 -    4.  Can you please coordinate with LG Customer Service to expedite
061324 -        the solution you proposed to Home Depot, and let me know the
061325 -        schedule for making repairs.
061326 -
061327 -            [On 090720 0943 received letter from Stephanie asking the
061328 -            customer to coordinate work at LG on repairing defective
061329 -            merchandise. ref SDS 8 GZ9L
061331 -             ..
061332 -            [On 090722 1016 LG mobile repair technician made
061333 -            corrections so the door swings correctly. ref SDS 9 GZ9L
061334 -            Did excellent, professional work. ref SDS 9 3D3L
061336 -         ..
061337 -    5.  For reference LG invoice 0634-591952 for this transaction is
061338 -        listed on 090706. ref SDS 3 PE9M
061340 -         ..
061341 -    6.  Bill of lading A0265796 showing deliver is listed on 090713.
061342 -        ref SDS 5 LO6P
061344 -         ..
061345 -    7.  Please respond to explain progress on following up.
061347 -         ..
061348 -    8.  Thanks for timely support.
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