CONTACTS
0201 - Fry's Electronics Store #24
020101 - Mr. Ryan Duldulao
020102 - Service Technician
020104 - Service Department
SUBJECTS
HP HDX 18t 64-bit Computer Configured Fry's Ryan Service Technician
1403 -
1403 - ..
1404 - Summary/Objective
1405 -
140501 - Follow up ref SDS 33 0000. ref SDS 31 0000.
140502 -
140503 -
140504 -
140505 -
140506 -
140508 - ..
1406 -
1407 -
1408 - Background
1409 -
140901 - On 090708 HP disclosed they have a video showing how to replace Vista
140902 - by installing Windows XP on the HDX 18t 64-bit computer. ref SDS 18
140903 - 7S8M The video does not explain how to avoid the blue screen error
140904 - that has been stopping installation of XP on the HDX 18t 64-bit
140905 - computer. ref SDS 18 OE4M
140907 - ..
140908 - On 090708 HP provides website for device drivers to run XP 32-bit on
140909 - HDX 18t, however, this location has only 2 of about 20 - 30 device
140910 - drivers needed. ref SDS 18 VO90
140912 - ..
140913 - On 090709 2020 Ryan explained Fry's has continuing problems installing
140914 - XP to replace Vista, ref SDS 20 TF9O, contrary to representations by
140915 - HP sales reps on 090623, and on 090624 0858. ref SDS, ref SDS 21 Y16L,
140916 - 12 R85L
140918 - ..
140919 - On 090709 1500 at 2020 HP disclosed they sell Elitebook 8730w which
140920 - similar to HDX 18t, and is delivered to the customer with Windows XP
140921 - installed, therefore device drivers should be mostly the same.
140922 - ref SDS 20 LO8H
140924 - ..
140925 - On 090710 1123 called Microsoft, ref SDS 22 R18A, and arranged for
140926 - technical support this afternoon at Fry's to configure c16 installing
140927 - Microsoft Windows XP Pro SP2 as primary operatig system (OS) for c16.
140928 - ref SDS 22 3S4P
140930 - ..
140931 - On 090710 1720 visited Fry's and called Microsoft Technical Support,
140932 - ref SDS 23 R44M, and Amol explained to Ryan procedures using an
140933 - external floppy disk drive to call Intel drivers for the SATA hard
140934 - drive, ref SDS 23 R54P, and this turned out to be effective for
140935 - installing Windows XP SP2 32-bit operating system to replace Microsoft
140936 - Vista 64-bit OS. ref SDS 23 SH4K
140938 - ..
140939 - On 090710 2218 received letter from Microsoft reporting charges of $79
140940 - for assistance configuring c16. ref SDS 24 JW66
140942 - ..
140943 - On 090711 1500 tried istalling W7, and found it can be specified to
140944 - install on any drive, but after installion, and when the computer
140945 - powers up, W7 is shown as being only on the c drive,and any data on c
140946 - was moved to d:, d moved to e, etc., and in this case of W7 code
140947 - installed on j, the j drive is completely invisible. ref SDS 26 WM77
140948 - Ryan thought Vista would install correctly, but he called later and
140949 - reported the same problem. ref SDS 26 PN8V
140951 - ..
140952 - On 090712 0800 called Microsoft Technical Support says Vista and W7
140953 - designed to install only on c drive, ref SDS 27 IG6O, unless customers
140954 - pay Microsoft more money, about $500 for help today, and $260 if the
140955 - work is done during regular business hours, beginning tomorrow.
140956 - ref SDS 27 PQ9V
140958 - ..
140959 - On 090712 1517 Ryan reported success configuring Windows XP and
140960 - Windows 7 according to requirements, ref SDS 28 VT9J; having problems
140961 - finding drivers for XP that will run the HDX 18t. ref SDS 28 GS3K
140962 - Developed work plan to complete configuration. ref SDS 28 GS3Y
140964 - ..
140965 - On 090712 1517 difficulty finding device drivers for running Windows
140966 - XP 32-bit on HDX 18t because HP does not provide drivers. ref SDS 28
140967 - GS3K
140969 - ..
140970 - On 090713 0043 submitted letter commending Microsoft and HP Technical
140971 - Support for assistance configuring HP HDX 18t with Windows XP 32-bit
140972 - operating system (OS) to replace Vista 64-bit and for the purpose of
140973 - running line-of-business software, including the Schedule Diary System
140974 - (SDS). ref SDS 29 R18A
140976 - ..
140977 - On 090713 0043 submitted letter commending Microsoft and HP Technical
140978 - Support, ref SDS 29 MR6M, for assistance configuring HP HDX 18t with
140979 - Windows XP 32-bit operating system (OS) to replace Vista 64-bit, and
140980 - requested device drivers from HP. ref SDS 29 RS6U
140982 - ..
140983 - On 090713 1409 called HP Technical Support for assistance getting
140984 - drivers for Windows XP on the HP HDX 18t, ref SDS 31 R18A; was told to
140985 - call back. ref SDS 31 029C
140987 - ..
140988 - On 090713 1532 found drivers for XP on the Elitebook 8730w, and
140989 - downloaded to try for the HDX 18t. ref SDS 32 R18A
140991 - ..
140992 - On 099714 1504 called HP, Justin, supervisor Technical Support for HDX
140993 - 18t, said the two computers are larely identical for purposes of
140994 - drivers. There is strong certainly all or most of the drivers for the
140995 - EliteBook 8730w will run Windows XP 32-bit operating system on the HDX
140996 - 18t. ref SDS 33 F230 He feels that out of the 20 - 30 drivers needed
140997 - for the HDX 18t there might be 1 or 2 minor drivers that are not the
140998 - same, and these will likely not affect normal operations. The several
140999 - minor odd differences can be checked in the device driver after
141000 - installing all the drivers, and then updated on the Internet, as
141001 - recommended by Kevin and Randy in the HP video, reviewed on 090708.
141002 - ref SDS 18 YR7L
141003 -
141005 - ..
1411 -
1412 -
1413 - Progress
1414 -
141401 - XP Device Drivers for Elitebook 8730w Failed on HDX 18t for XP
141402 - Device Drivers Proposed HP Technical Support Failed on HDX 18t for XP
141403 - HP Technical Support Recommendation Devide Drivers Filed XP on HDX 18t
141404 -
141405 - Delivered c15 with drivers for XP on HDX 18t using files downloaded on
141406 - 090713. ref SDS 32 R18A
141408 - ..
141409 - Ryan had also downloaded drivers during his 2 days off at home. This
141410 - provides "two-bites at the apple" for accomplishing a successful
141411 - configuration for c16.
141413 - ..
141414 - Reviewed work plan on c15 for completing configuration of c16, and
141415 - positioned the record on 090712, so that Ryan can see the list of
141416 - things to do. ref SDS 28 GS3Y
141417 -
141418 -
141420 - ..
1415 -
1416 -
1417 - 2040
1418 -
141801 - Visited Ryan at Fry's.
141802 -
141803 - He has completed configuring Windows XP and 7 in dual boot mode on c16
141804 - (see below, for more on Windows 7, ref SDS 0 XW8M).
141805 -
141806 - [On 110102 1308 c16 xp operating system failing, Ryan
141807 - reinstalling. ref SDS 43 Y95G
141809 - ..
141810 - Ryan reported this evening that device drivers for runing Windows XP
141811 - 32-bit operating system on the Elitebook 8730w 64-bit HP notebook
141812 - computer, and which were downloaded yesterday onto c15, and on advice
141813 - of HP, ref SDS 32 R18A, did not work on the HDX 18t, also, an HP
141814 - 64-bit computer. He tried to install these drivers from the Device
141815 - Manager. They were all rejected. This conflicts with representations
141816 - by Justin, technical support supervisor for for HP HDX 18t, reported
141817 - yesterday on 090714 1504. ref SDS 33 F230
141818 -
141819 -
141821 - ..
141822 - C16 Missing 2 Minor Device Drivers
141823 - 64-bit Computer HP HDX 18t Runs Windows XP 32-bit OS Device Drivers
141824 - Ryan Configures XP 32-bit Device Drivers on HDX 18t 64-bit Computer
141825 -
141826 - Fortunately, software device drivers Ryan found for Windows XP on the
141827 - HDX 18t the past 2-days working at home during his time off, per
141828 - above, ref SDS 0 VA3M, installed and seem to be working correctly.
141830 - ..
141831 - Device Manager for Windows XP 32-bit operating system is still missing
141832 - 2 software drivers. One is for an "Unknown Device." The other is a
141833 - "Device for High Definition Audio Bus".
141835 - ..
141836 - There seems to be a total of 102 or so separate elements listed in the
141837 - Device Manager for c16, the HP HDX 18t computer. At this time, 100
141838 - have been configured, and 2 are still needed.
141840 - ..
141841 - Ryan explained that the driver for high definition audio is only used
141842 - for watching movies when the computer is connected with a cable to a
141843 - television.
141845 - ..
141846 - Ryan feels he can find the missing audio driver.
141848 - ..
141849 - He is uncertain what the other driver does, but expects that when XP
141850 - is updated with sp3, the unidentified driver will be fixed.
141851 -
141852 - [On 090719 1649 authenticated the operating system with Microsoft,
141853 - and upgraded XP to SP3; however, this did not install the missing
141854 - 2 device drivers. ref SDS 35 BF8O
141856 - ..
141857 - [On 090721 1400 Morris identified the "unknown" device as the
141858 - fingerprint reader; he found some drivers for for these devices
141859 - but neither worked on c16. ref SDS 37 OY3H
141861 - ..
141862 - [On 090729 1700 at 2050 Ryan found a device driver for the
141863 - "Unknown" device; installation cleared this error in the Device
141864 - Manager, and it cleared the "New Hardware Found" error message on
141865 - the screen during initial program launch; this "Unknown" device
141866 - driver was for controlling a fan to cool the motherboard.
141867 - ref SDS 39 469O
141869 - ..
141870 - [On 090729 2243 at 2210 was able to "update" device drivers for
141871 - missing High Definition Sound device, and this completed
141872 - installation of device drivers for c16. ref SDS 40 SI5H
141874 - ..
141875 - Ryan demonstrated wireless mouse working correctly for Windows XP.
141877 - ..
141878 - Ryan demonstrated dual boot for XP and w7.
141880 - ..
141881 - Windows xp is installed on....
141882 -
141883 - i:\Windows
141884 -
141885 - 7 Ultimate 32-bit installed on
141886 -
141887 - j:\Windows
141889 - ..
141890 - Operating system directories and files are not listed on c.
141892 - ..
141893 - This satisfies the order placed with Fry's on 090702 1828. ref SDS 16
141894 - NP62
141895 -
141896 - [On 110102 1308 c16 xp operating system failing, Ryan
141897 - reinstalling. ref SDS 43 Y95G
141899 - ..
141900 - Everything seems to be working, including the mouse in Windows 7
141901 - 32-bit and Windows 7 64-bit modes.
141903 - ..
141904 - Formatted drives d, e. f, g, and h. Drives c, i, and j were formatted
141905 - with installation of XP and w7. Formatting was done in w7. This took
141906 - less than 2 minutes, extremely fast.
141907 -
141908 - [On 090719 1824 c16 Windows 7 problem shutting down reporting
141909 - error with the Explorer utility that manages directories.
141910 - ref SDS 36 GJ6U Ryan's colleague, David Farmer, reported same
141911 - problem with his Windows 7 app, and solved the problem by
141912 - setting system sounds to off. ref SDS 36 OI94
141914 - ..
141915 - [On 090726 1705 c16 Windows 7 new problem will not launch,
141916 - after setting system sounds to off on 090719; David Farmer says
141917 - he has same problem with his computer running Windows 7;
141918 - develop work plan to run diagnostics to evaluate problems.
141919 - ref SDS 38 GJ6U
141921 - ..
141922 - [On 090729 1700 Ryan ran system diagnostics to discover and
141923 - correct problems running Wndows 7 pre-release version. This
141924 - was taking a lot time, so decided bring the computer back in
141925 - October and install the officeal release version of Windows 7
141926 - in hopes of correcting problems. ref SDS 39 5263
141928 - ..
141929 - [On 091109 1048 delivered c16 to Fry's so Ryan can implemenet
141930 - work plan to upgrade Windows 7 beta with official release code
141931 - that solves prior problems launching and shutting down Windows
141932 - 7. Key issue is to configure without Microsoft virtual memory
141933 - that displays Windows 7 code on the j drive as though it is on
141934 - the c drive. ref SDS 42 GJ6U
141935 -
141936 -
141937 -
141952 - ..
141953 - Ryan installed the battery, and he installed the 2nd hard drive, so
141954 - there is a total of 500 GB. The spare battery was stored in the new
141955 - carrying case for c16.
141956 -
141957 - [On 090715 2143 configured c16 for normal operations, and found
141958 - that Windows XP 32-bit operating system running on the HDX 18t
141959 - 64-bit notebook computer runs extremely well, improving several
141960 - performance benchmarks by orders of magnitude. ref SDS 34 R18A
141962 - ..
141963 - Did a final test. When the program powers up, the dual boot option
141964 - lists Windows 7 as a primary operating system. Windows XP is not
141965 - listed, but is described as a "Previous" operating system.
141967 - ..
141968 - If no selection is made within 10 seconds or so, then c16
141969 - automatically continues to launch Windows 7 64-bit, rather than XP.
141970 - In order to use XP, it has to be expressly selected.
141972 - ..
141973 - When Windows XP is selected, the program initially displays an error
141974 - message...
141975 -
141976 - New Hardware Found
141977 -
141978 - ...which provides a mechanism to search for the missing device drivers
141979 - on the Internet.
141981 - ..
141982 - [On 090729 1700 at 2050 Ryan found a device driver for the
141983 - "Unknown" device; installation cleared this error in the
141984 - Device Manager, and it cleared the "New Hardware Found"
141985 - error message on the screen during initial program launch;
141986 - this "Unknown" device driver was for controlling a fan to
141987 - cool the motherboard. ref SDS 39 469O
141989 - ..
141990 - [On 090729 2288 ran Device Manager "update" feature on c16,
141991 - and this successfully found a Microsoft driver on the
141992 - Internet for the "High Definition Sound" device; all errors
141993 - have now been cleared from the Device Manager. ref SDS 40
141994 - W248
141996 - ..
141997 - Ryan demonstrated Windows XP 32-bit operating system seems to run
141998 - correctly after selecting "cancel" to close the New Hardware Found
141999 - error message.
142001 - ..
142002 - Accepted c16 and took possession signaling completion of Fry's
142003 - agreement on 090623 to configure dual boot wtih Windows XP and Windows
142004 - 7 to replace Vista 64-bit on the HDX 18t. ref SDS 10 0274
142006 - ..
142007 - This further accomplished HP's representation on 090623 that the HDX
142008 - 18t notebook computer can be configured with dual boot running Windows
142009 - XP and Windows 7. ref SDS 11 OE4J
142010 -
142011 - [On 090729 2288 ran Device Manager "update" feature on c16,
142012 - and this successfully found a Microsoft driver on the
142013 - Internet for the "High Definition Sound" device; all errors
142014 - have now been cleared from the Device Manager. ref SDS 40
142015 - W248
142017 - ..
142018 - [On 090729 2288 Ekiga continues to fail after installing
142019 - device driver on c16, for the "High Definition Sound"
142020 - device, which cleared all errors in the Device Manager.
142021 - ref SDS 40 W248
142023 - ..
142024 - [On 090906 1313 commend Fry's for outstanding work on c16,
142025 - with letter to Randy Fry using Direct Connect. ref SDS 41
142026 - VG5J
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Distribution. . . . See "CONTACTS"