CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department

SUBJECTS
Default Null Subject Account for Blank Record

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 5 0000. ref SDS 4 0000.
060502 -
060503 -
060504 -
060506 -  ..
0606 -
0607 -
0608 - Background
0609 -
060901 - Door Swings Wide Open Rather than Slightly Ajar for Airing After Wash
060902 -
060903 - Follow up ref SDS 5 LO6U.
060904 -
060905 - On 090706 Millie purhcased an LG WM2801HWA washing machine based on
060906 - representations by the salesman, Wayne, that the door would remain
060907 - slightly ajar after a wash cycle in order for the tub to air out.
060908 - This was a key selling point for buying a more expensive washer and
060909 - dryer system. ref SDS 3 1065
060911 -  ..
060912 - Yesterday, on 090713 1103 the new LG washer dryer were delivered and
060913 - configured. ref SDS 5 IR6G  After the installation crew left, Millie
060914 - did some laundry and discovered that the washer door springs fully
060915 - open when not closed, ref SDS 5 LO6U, contrary to the demonstation
060916 - received at Home Depot on 090706. ref SDS 3 9J6O
060918 -  ..
060919 - Wayne was called at Home Depot.  He recalled demonstrating the washer
060920 - door would not swing open, and so he planned to call the LG sales
060921 - representative who sold this new line of appliances to Home Depot, and
060922 - request a solution. ref SDS 5 2Y6F
060924 -  ..
060925 - Today, Wayne did not call back.
060926 -
060928 -  ..
0610 -
0611 -
0612 - Progress
0613 -
061301 - Earlier today, research on the Internet found a telephone number to
061302 - call for technical support.
061303 -
061304 -               800 243 0000
061306 -  ..
061307 - Called and talked to a Customer Service representative about the
061308 - problem with the defective door on the LG WM2801HWA washing machine,
061309 - per above. ref SDS 0 GZ7O
061311 -  ..
061312 - The LG technician said the Customer Service Department will
061313 - investigate, and notify Millie about progress solving the problem.
061314 -
061315 -        [On 090717 1512 Wayne called back, ref SDS 6 GZ9L, and advised
061316 -        that the LG sales representative for the Home Depot account
061317 -        says LG Customer Service can solve the door swing problem; they
061318 -        send a Mobile Technician to make repairs. ref SDS 6 L634
061320 -         ..
061321 -        [On 090718 0852 letter to Stephanie confirms planning for LG to
061322 -        send a repairman to fix the defective washer door. ref SDS 7
061323 -        FH3R
061325 -         ..
061326 -        [On 090722 1016 LG mobile repair technician made corrections so
061327 -        the door swings correctly. ref SDS 8 GZ9L   Did excellent,
061328 -        professional work. ref SDS 8 3D3L
061330 -  ..
061331 - After talking to the LG Customer Service representative, per above,
061332 - Drove to Home Depot and met with the store manager.
061334 -  ..
061335 - The manager advised that Wayne is off work today and possibly
061336 - tomorrow.
061338 -  ..
061339 - Reviewed background, per above. ref SDS 0 LO6U
061341 -  ..
061342 - The store manager checked the computer.
061344 -  ..
061345 - He could not find a record Wayne created for solving the washer door
061346 - defect.
061348 -  ..
061349 - The manager created a record for the problem.  He said Wayne will be
061350 - automatically notified to follow up.
061351 -
061352 -        [On 090717 1512 Wayne called back, ref SDS 6 GZ9L, and advised
061353 -        that the LG sales representative for the Home Depot account
061354 -        says LG Customer Service can solve the door swing problem; they
061355 -        send a Mobile Technician to make repairs. ref SDS 6 L634
061357 -         ..
061358 -        [On 090718 0852 letter to Stephanie confirms planning for LG to
061359 -        send a repairman to fix the defective washer door. ref SDS 7
061360 -        FH3R
061362 -         ..
061363 -        [On 090722 1016 LG mobile repair technician made corrections so
061364 -        the door swings correctly. ref SDS 8 GZ9L   Did excellent,
061365 -        professional work. ref SDS 8 3D3L
061366 -
061367 -
061368 -
061369 -
061370 -
061371 -
0614 -