CONTACTS 

SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 25 0000. ref SDS 24 0000.
050502 -
050503 -
050504 -
050505 -
050506 -
050508 -  ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090708 HP disclosed they have a video showing how to replace Vista
050902 - by installing Windows XP on the HDX 18t 64-bit computer. ref SDS 17
050903 - 7S8M  The video does not explain how to avoid the blue screen error
050904 - that has been stopping installation of XP on the HDX 18t 64-bit
050905 - computer. ref SDS 17 OE4M
050907 -  ..
050908 - On 090709 2020 Ryan explained Fry's has continuing problems installing
050909 - XP to replace Vista, ref SDS 19 TF9O, contrary to representations by
050910 - HP sales reps on 090623, and on 090624 0858. ref SDS, ref SDS 21 Y16L,
050911 - 11 R85L
050913 -  ..
050914 - On 090710 1123 called Microsoft, ref SDS 21 R18A, and arranged for
050915 - technical support this afternoon at Fry's to configure c16 installing
050916 - Microsoft Windows XP Pro SP2 as primary operatig system (OS) for c16.
050917 - ref SDS 21 3S4P
050919 -  ..
050920 - On 090710 1720 visited Fry's and called Microsoft Technical Support,
050921 - ref SDS 22 R44M, and Amol explained to Ryan procedures using an
050922 - external floppy disk drive to call Intel drivers for the SATA hard
050923 - drive, ref SDS 22 R54P, and this turned out to be effective for
050924 - installing Windows XP SP2 32-bit operating system to replace Microsoft
050925 - Vista 64-bit OS. ref SDS 22 SH4K
050927 -  ..
050928 - On 090710 2218 received letter from Microsoft reporting charges of $79
050929 - for assistance configuring c16. ref SDS 23 JW66
050931 -  ..
050932 - On 090713 0043 submitted letter commending Microsoft and HP Technical
050933 - Support for assistance configuring HP HDX 18t with Windows XP 32-bit
050934 - operating system (OS) to replace Vista 64-bit and for the purpose of
050935 - running line-of-business software, including the Schedule Diary System
050936 - (SDS). ref SDS 25 R18A
050937 -
050938 -
050940 -  ..
0510 -
0511 -
0512 - Progress
051301 -  ..
051302 - On 090713 0922 received response from Manager of Microsoft Technical
051303 - Support saying...
051304 -
051305 -    1.  Subject: SRX1106735130ID - Unable to install windows XPP
051306 -        Date: Mon, 13 Jul 2009 07:56:01 -0700
051310 -         ..
051311 -    2.  Dear Rod,
051313 -         ..
051314 -    3.  This is Sean, Manager with Microsoft Windows Technical Support.
051316 -         ..
051317 -    4.  Thank you for updating us with the status and sending your
051318 -        comments regarding the service you recently received from
051319 -        Microsoft. I have forward your email to the technicians and
051320 -        have commended them for a job well done.
051322 -         ..
051323 -    5.  As informed, please do not hesitate to bring to our attention
051324 -        if any issues arise with this system.
051326 -         ..
051327 -    6.  You are very important to Microsoft and we highly respect your
051328 -        feedback. Microsoft is focused on providing high quality
051329 -        products with delightful and prompt services to customers.
051330 -        Your experience is critical to us to gauge, what we are doing
051331 -        right as well as areas to improve. This also helps us build a
051332 -        better Customer Support world.
051334 -         ..
051335 -    7.  Please continue to provide us with your valued feedback; it is
051336 -        your support that enables us to move another step forward to
051337 -        our goal. We hope for your continued support to Microsoft.
051339 -         ..
051340 -    8.  Once again, thank you for choosing Microsoft and giving us an
051341 -        opportunity to serve you! It's been a great pleasure for us to
051342 -        have you as our customer.
051344 -         ..
051345 -    9.  Thank you for contacting Microsoft!
051347 -         ..
051348 -   10.  Best Regards,
051349 -
051351 -         ..
051352 -   11.  Sean Ramos
051354 -         ..
051355 -   12.  Team Manager
051356 -        Windows Technical Support
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