CONTACTS
SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft
0503 -
0503 - ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 24 0000. ref SDS 23 0000.
050502 -
050503 -
050504 -
050505 -
050506 -
050508 - ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090708 HP disclosed they have a video showing how to replace Vista
050902 - by installing Windows XP on the HDX 18t 64-bit computer. ref SDS 17
050903 - 7S8M The video does not explain how to avoid the blue screen error
050904 - that has been stopping installation of XP on the HDX 18t 64-bit
050905 - computer. ref SDS 17 OE4M
050907 - ..
050908 - On 090709 2020 Ryan explained Fry's has continuing problems installing
050909 - XP to replace Vista, ref SDS 19 TF9O, contrary to representations by
050910 - HP sales reps on 090623, and on 090624 0858. ref SDS, ref SDS 21 Y16L,
050911 - 11 R85L
050913 - ..
050914 - On 090710 1123 called Microsoft, ref SDS 21 R18A, and arranged for
050915 - technical support this afternoon at Fry's to configure c16 installing
050916 - Microsoft Windows XP Pro SP2 as primary operatig system (OS) for c16.
050917 - ref SDS 21 3S4P
050919 - ..
050920 - On 090710 1720 visited Fry's and called Microsoft Technical Support,
050921 - ref SDS 22 R44M, and Amol explained to Ryan procedures using an
050922 - external floppy disk drive to call Intel drivers for the SATA hard
050923 - drive, ref SDS 22 R54P, and this turned out to be effective for
050924 - installing Windows XP SP2 32-bit operating system to replace Microsoft
050925 - Vista 64-bit OS. ref SDS 22 SH4K
050927 - ..
050928 - On 090710 2218 received letter from Microsoft reporting charges of $79
050929 - for assistance configuring c16. ref SDS 23 JW66
050930 -
050931 -
050933 - ..
0510 -
0511 -
0512 - Progress
0513 -
051301 - On 090713 0043 submitted letter commending Microsoft and HP Technical
051302 - Support for assistance configuring HP HDX 18t with Windows XP 32-bit
051303 - operating system (OS) to replace Vista 64-bit and for the purpose of
051304 - running line-of-business software, including the Schedule Diary System
051305 - (SDS).
051307 - ..
051308 - The letter says...
051309 -
051310 - 1. Subject: HP HDX 18t successfully Configured Excellent Support SRX1106735130ID
051311 - Date: Mon, 13 Jul 2009 00:59:51 -0700
051316 - ..
051317 - 2. Dear Amol,
051319 - ..
051320 - 3. Thanks very much for assistance on 090710 installing Windows XP
051321 - 32-bit to replace Vista 64-bit on the HP HDX 18t. ref SDS 22
051322 - R54P
051324 - ..
051325 - 4. Microsoft provided timely, effective customer support with
051326 - outstanding professionalism. Besides solving the problem, your
051327 - letter, also shown on 090710 2238. ref SDS 24 CR6L confirming
051328 - Microsoft guidance on Windows 7 setup is a tour-de-force of
051329 - Knowledge Management presenting a well ordered record of
051330 - step-by-step instructions, ref SDS 24 ZX5Y that saves time and
051331 - money by working intelligently with clear, concise, complete
051332 - communication, see POIMS. ref OF 7 378H
051334 - ..
051335 - 5. For the past few years we have avoided Microsoft because your
051336 - prices were too high, calls got misrouted, nobody took
051337 - responsibility, difficulty understanding off-shore engineers
051338 - due to language issues. This call was a miracle! Keep up the
051339 - good work.
051341 - ..
051342 - 6. By copy, also, thanking Jamal for the video showing HP
051343 - engineers, Randy and Kevin, configuring Windows XP on the HDX
051344 - 18t, received from HP Technical Support on 090708. ref SDS 17
051345 - 7S8M
051347 - ..
051348 - 7. Kevin says in the HP video to obtain device drivers from HP.
051349 - The next day on 090709, Brock advised that the HP Elitebook
051350 - 8730w comes from the factory with Windows XP installed and
051351 - ready to go. For Jamal, where can we download HP drivers for
051352 - Windows XP on the HDX 18t that HP uses for the Elitebook 8730w,
051353 - as called out by Randy in HP's video? ref SDS 19 LO8H
051355 - ..
051356 - This will solve problem at Fry's reported last night that Ryan having
051357 - difficulty finding drivers. ref SDS 25 GS3K
051358 -
051359 - [On 090713 1427 downloaded drivers for Elitebook 8730w for
051360 - running XP on the HP HDX 18t. ref SDS 26 R18A
051362 - ..
051363 - Letter to Microsoft and HP concludes...
051364 -
051365 - 8. Thanks again to Microsoft and HP demonstrating that "buy
051366 - American" means quality.
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