CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department

SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 24 0000. ref SDS 23 0000.
050502 -
050503 -
050504 -
050505 -
050506 -
050507 -
050509 -  ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090623 1648 purchased HP HDX 18T Q9300 computer from HP based on
050902 - representation that the computer can be configured with Windows XP as
050903 - primary operating system, install Windows 7 as a dual boot OS.
050904 - ref SDS 10 F43F  The next day on 090624 0858 this was confirmed by
050905 - Carrie in the HP Sales Department. ref SDS 11 R85L
050907 -  ..
050908 - Computer was received on 090702 1642, ref SDS 14 ON8O, and was
050909 - delivered to Fry's for configuration later that day on 090702 1812.
050910 - ref SDS 15 2N8H, as agreed with Petrus, the Service Manager, on 090623
050911 - 0915 and at 1607. ref SDS 9 0274
050913 -  ..
050914 - Configuration requirements were presented to Fry's on 090702 1828.
050915 - ref SDS 15 IP8J
050917 -  ..
050918 - On 090708 HP disclosed they have a video showing how to replace Vista
050919 - by installing Windows XP on the HDX 18t 64-bit computer. ref SDS 17
050920 - 7S8M  The video does not explain how to avoid the blue screen error
050921 - that has been stopping installation of XP on the HDX 18t 64-bit
050922 - computer. ref SDS 17 OE4M
050924 -  ..
050925 - On 090709 2020 Ryan explained Fry's has continuing problems installing
050926 - XP to replace Vista, ref SDS 19 TF9O, contrary to representations by
050927 - HP sales reps on 090623, and on 090624 0858. ref SDS, ref SDS 21 Y16L,
050928 - 11 R85L
050930 -  ..
050931 - This morning in another record, called other vendors, and was
050932 - eventually told by Wendy in the HP Business Sales Department that only
050933 - Microsoft can support installing the OS in the manner required by the
050934 - customer. ref SDS 20 8098
050936 -  ..
050937 - Called Microsoft on 090710 1123, ref SDS 21 R18A, and arranged for
050938 - technical support this afternoon at Fry's to configure c16 installing
050939 - Microsoft Windows XP Pro SP2 as primary operatig system (OS) for c16.
050940 - ref SDS 21 3S4P
050942 -  ..
050943 - On 090710 1753 with input from Microsoft, Ryan was successful getting
050944 - Windows XP configured to the point of downloading and installing
050945 - drivers from HP for XP. ref SDS 22 QK8N
050947 -  ..
050948 - On 090711 1500 tried istalling W7, and found it can be specified to
050949 - install on any drive, but after installion, and when the computer
050950 - powers up, W7 is shown as being only on the c drive,and any data on c
050951 - was moved to d:, d moved to e, etc., and in this case of W7 code
050952 - installed on j, the j drive is completely invisible. ref SDS 23 WM77
050953 - Ryan thought Vista would install correctly, but he called later and
050954 - reported the same problem. ref SDS 23 PN8V
050956 -  ..
050957 - On 090712 0800 called Microsoft Technical Support says Vista and W7
050958 - designed to install only on c drive, ref SDS 24 IG6O, unless customers
050959 - pay Microsoft more money, about $500 for help today, and $260 if the
050960 - work is done during regular business hours, beginning tomorrow.
050961 - ref SDS 24 PQ9V
050962 -
050964 -  ..
0510 -
0511 -
0512 - Progress
0513 -
051301 - Windows 7 Installation and Setup Begin
051302 -
051303 - Follow up ref SDS 24 R18A, ref SDS 23 WM6J.
051304 -
051305 - Called Ryan at Fry's.
051307 -  ..
051308 - Ryan is implementing the plan to install XP on the j drive, and is now
051309 - upgrading to Vista, to see if Vista will configure as actually
051310 - installed on the j drive, ref SDS 23 U999, instead of booting up as a
051311 - virtual drive on c, as occurred last night, reported 090711 1500.
051312 - ref SDS 23 WM77
051314 -  ..
051315 - Want to experiment to see what Vista and w7 do with data already
051316 - installed on the c drive.  Create several directories including some
051317 - with same names as used by Vista and/or w7, and put some dummy data
051318 - in the directories, and put the files on the root directory.
051320 -  ..
051321 - Install Vista and w7 and see how the boot op handles existing data on
051322 - c?
051323 -
051325 -  ..
0514 -
0515 -
0516 - 1546
0517 -
051701 - Called Ryan at Fry's.  He is helping another customer, and will call
051702 - back when time permits, to discuss the above experiment. ref SDS 0
051703 - HM6O
051705 -  ..
051706 - Want to install drivers for XP and get it going.  Also format the
051707 - other disk drives.
051708 -
051710 -  ..
0518 -
0519 -
0520 - 1742
0521 -
052101 - Ryan called back.
052102 -
052103 - Experiment seems to have worked.  Vista installation recognized XP on
052104 - the j drive, and so installed a working set of code that "updated" the
052105 - oprating system active on j.  When the computer was booted, and Vista
052106 - was selected with dual boot, disk management shows Vista is on the j
052107 - drive, and c is still empty except for a few OS start up files needed
052108 - by XP and Vista.
052110 -  ..
052111 - This solved the "total mess" that occurred yesterday, when both
052112 - Windows 7 and Vista both installed code on j, but when the computer
052113 - was powered up, the system showed the the os code was on c, and the j
052114 - drive was invisible. ref SDS 23 WM6J
052116 -  ..
052117 - Ryan then verified that XP boots correctly with the dual boot
052118 - feature.
052120 -  ..
052121 - Ryan then ran w7 CD to upgrade Vista on j.
052123 -  ..
052124 - W7 setup code found an operable set of Vista os code on j and
052125 - installed w7 to replace Vista.  Ryan booted the computer, and selected
052126 - w7 from the dual boot options.  He checked and verified that w7 is
052127 - runnnng from the j drive and not from c, that no w7 directories are on
052128 - c and they are all visible on j.
052129 -
052130 -
052132 -  ..
0522 -
0523 -
0524 - 1900
0525 -
052501 - Turned out that Fry's closes at 1900, so arrived at closing.  Visited
052502 - briefly with Ryan.
052504 -  ..
052505 - Observed c16 and tested dual boot.  Verified the code is shown on j
052506 - and not c.
052508 -  ..
052509 - Experimened opening c prompt.  Performance is very sluggish, much
052510 - slower than on c15, and so indicates the faster core 2 quad QX9300
052511 - 2.58 GHz Intel processors may not work well running under Windows XP
052512 - 32-bit.  The DOS characters referesh slowly and the font is not crips
052513 - and clear, as on c15.  Hopefully, these problems reflect lack of
052514 - drivers, and hopefully, drivers can be found that fix the problem.
052515 - Another problem is the DOS prompt shows only 598K of memory for SDS.
052516 -
052517 -        [On 090715 after installing device drivers, testing shows c16
052518 -        extremely fast compared to single processor cpus. ref SDS 27
052519 -        2871
052521 -  ..
052522 - Ryan explained Fry's is having difficulty getting all the drivers
052523 - needed for XP to manage the 70 or so devices installed on the HP HDX
052524 - 18t notebook computer.  He spent time yesterday and today searching
052525 - the Internet, but so far has downloaded only 7 device drivers that
052526 - actually work.  He tried a lot of drivers that turned out not to work,
052527 - so this is turning out to be very time consuming because HP Technical
052528 - Support refuses to help customers.
052530 -  ..
052531 - This conflicts with HP's representations reported on 090708.
052532 - ref SDS 17 VO90
052533 -
052534 -        [On 090713 0047 letter to HP requests device drivers for the
052535 -        Elitebook 8730w, ref SDS 25 RS6U, which has similar hardware to
052536 -        HDX 18t, and comes from the factory with Windows XP 32-bit
052537 -        installed, reported by HP on 090710. ref SDS 19 LO8H
052539 -  ..
052540 - HP has a website for XP drivers associated with the Elitebook 8730w
052541 - computer, reviewed on 090709, ref SDS 19 LO8H, which is similar to HDX
052542 - 18t, and so may work....
052543 -
052544 -              http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3784204&prodTypeId=321957&prodSeriesId=3784202&swLang=13&taskId=135&swEnvOID=1093#220
052546 -         ..
052547 -        [On 090713 1427 downloaded drivers for Elitebook 8730w for
052548 -        running XP on the HP HDX 18t. ref SDS 26 R18A
052549 -
052551 -  ..
052552 - Reviewed pending tasks.
052554 -  ..
052555 - Work plan complete configuration proejct...
052556 -
052557 -        1.  Install drivers for XP on HDX 18t, per above. ref SDS 0
052558 -            WG5H
052559 -
052560 -        2.  Test XP drivers and operations.
052562 -             ..
052563 -        3.  Network transferring files.
052565 -             ..
052566 -        4.  Wireless network verify
052568 -             ..
052569 -        5.  Format drives.
052571 -             ..
052572 -        6.  Clock date and time set with yymmdd hhmmss format.
052574 -             ..
052575 -        7.  File management set uniform "details" format per c15.
052577 -             ..
052578 -        8.  Desktop set default formats.
052580 -             ..
052581 -        9.  Transfer data files from c15 to c16 and test SDS, and few
052582 -            other things.
052584 -             ..
052585 -       10.  Keyboard verify will work and correct problems.
052587 -             ..
052588 -            May need a new program to set alternate key assignments.
052590 -             ..
052591 -       11.  Download a few drivers needed for w7.
052593 -             ..
052594 -       12.  Install w7 drivers and test.
052596 -             ..
052597 -       13.  W7 desktop and menus conform to XP standards per above.
052598 -            ref SDS 0 P59H
052600 -             ..
052601 -       14.  Keyboard verify attached will work.
052603 -             ..
052604 -       15.  Transfer XP and w7 setup code to g: directories.
052606 -             ..
052607 -       16.  Product key for w7.
052608 -
052609 -
052610 -
052611 -
052612 -
052613 -
052614 -
052615 -
052616 -
0527 -