CONTACTS 

SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 23 0000. ref SDS 22 0000.
050502 -
050503 -
050504 -
050505 -
050506 -
050507 -
050508 -
050510 -  ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090708 HP disclosed they have a video showing how to replace Vista
050902 - by installing Windows XP on the HDX 18t 64-bit computer. ref SDS 17
050903 - 7S8M  The video does not explain how to avoid the blue screen error
050904 - that has been stopping installation of XP on the HDX 18t 64-bit
050905 - computer. ref SDS 17 OE4M
050907 -  ..
050908 - On 090709 2020 Ryan explained Fry's has continuing problems installing
050909 - XP to replace Vista, ref SDS 19 TF9O, contrary to representations by
050910 - HP sales reps on 090623, and on 090624 0858. ref SDS, ref SDS 21 Y16L,
050911 - 11 R85L
050913 -  ..
050914 - On 090710 1123 called Microsoft, ref SDS 21 R18A, and arranged for
050915 - technical support this afternoon at Fry's to configure c16 installing
050916 - Microsoft Windows XP Pro SP2 as primary operatig system (OS) for c16.
050917 - ref SDS 21 3S4P
050919 -  ..
050920 - On 090710 1720 visited Fry's and called Microsoft Technical Support,
050921 - ref SDS 22 R44M, and Amol explained to Ryan procedures using an
050922 - external floppy disk drive to call Intel drivers for the SATA hard
050923 - drive, ref SDS 22 R54P, and this turned out to be effective for
050924 - installing Windows XP SP2 32-bit operating system to replace Microsoft
050925 - Vista 64-bit OS. ref SDS 22 SH4K
050927 -  ..
050928 - On 090710 2218 received letter from Microsoft reporting charges of $79
050929 - for assistance configuring c16. ref SDS 23 JW66
050930 -
050931 -
050933 -  ..
0510 -
0511 -
0512 - Progress
0513 -
051301 - During telecon with Microsoft this evening at Fry's asked Amol to
051302 - submit a letter confirming guidance on solving Windows XP setup
051303 - problems today.  Amol said he would send the letter and would leave
051304 - the account open for further support if needed. ref SDS 22 ER5G
051306 -  ..
051307 - Received letter from Amol...
051308 -
051309 -    1.  Subject: SRX1106735130ID - unable to install windows xpp
051310 -        Date: Fri, 10 Jul 2009 18:55:15 -0700
051317 -         ..
051318 -    2.  This is Amol with Microsoft Windows Technical Support.
051320 -         ..
051321 -    3.  I am following up regarding your Windows service request
051322 -        1106735130.  Here is an outline of the steps that we agreed
051323 -        upon during our call:
051325 -         ..
051326 -    4.  Problem Description:
051327 -
051328 -        Rod you were unable to install windows XP on a computer that
051329 -        came with Vista pre-loaded as you were getting the error
051330 -        0X0000007b [described as "blue scree" error in the record on
051331 -        090705 1545. ref SDS 16 PPXU]
051333 -         ..
051334 -    5.  Troubleshooting Performed:
051335 -
051336 -        No trouble shooting steps performed.
051338 -         ..
051339 -    6.  Action Plan:
051340 -
051341 -        1.  We informed Ryan that as the computer came with Vista
051342 -            pre-installed the HDD was not compatible for the
051343 -            installation of XP, as we need to install drivers for your
051344 -            HDD.
051346 -             ..
051347 -            We suggested him to try the following options>
051349 -             ..
051350 -        2.  With the necessary the details of the HDD {model number} go
051351 -            the respective website of that HDD manufacture then
051352 -            download the drivers for the HDD and store it on a floppy
051353 -            disc and...
051355 -             ..
051356 -        3.  During the installation of XP when you get the screen to
051357 -            install RAID or SATA drivers hit F6 and insert the floppy
051358 -            disc that has the drivers for SATA and that should be
051359 -            connected to an external floppy disc drive and proceed with
051360 -            the installation.
051362 -         ..
051363 -    7.  My goal is to ensure that your experience with Microsoft
051364 -        Windows Technical Support leaves you pleased with our products
051365 -        and services.
051367 -         ..
051368 -    8.  If you have any feedback regarding Microsoft support, we would
051369 -        be glad to hear from you.  If you would feel more comfortable
051370 -        speaking with someone else regarding my service, Sachin, my
051371 -        manager, would be very happy to hear your comments and
051372 -        suggestions.  You may reach my manager by sending an email to
051374 -
051375 -           [On 090713 0043 letter to Microsoft and HP commending
051376 -           effective technical support. ref SDS 24 RS4V
051378 -         ..
051379 -    9.  Thank you for contacting Microsoft Windows Technical Support.
051381 -         ..
051382 -   10.  Sincerely,
051384 -         ..
051385 -        Amol
051387 -        1100-2100 Hrs PST
051389 -         ..
051390 -   11.  PS.  When replying please include your SR number, name, email
051391 -        address and phone number.  Thank you.*
051393 -         ..
051394 -        Enabling Microsoft Update and keeping your computer up-to-date
051395 -        will give you the best possible experience with Windows.
051396 -        Microsoft Update offers you free updates for Windows and other
051397 -        Microsoft software. There are two simple steps you can take to
051398 -        get up-to-date:
051400 -             ..
051401 -        1.  Enable Microsoft Update and make sure that automatic
051402 -            updating is turned on, click here:
051404 -             ..
051405 -            http://go.microsoft.com/fwlink/?LinkId=135954
051407 -             ..
051408 -        2.  Check for updates and new software available to you through
051409 -            Microsoft Update, click here:
051411 -             ..
051412 -            http://update.microsoft.com/
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0515 -