CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department

SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 20 0000. ref SDS 19 0000.
050502 -
050503 -
050504 -
050505 -
050506 -
050508 -  ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090623 1648 purchased HP HDX 18T Q9300 computer from HP based on
050902 - representation that the computer can be configured with Windows XP as
050903 - primary operating system, install Windows 7 as a dual boot OS.
050904 - ref SDS 10 F43F  The next day on 090624 0858 this was confirmed by
050905 - Carrie in the HP Sales Department. ref SDS 11 R85L
050907 -  ..
050908 - Computer was received on 090702 1642, ref SDS 14 ON8O, and was
050909 - delivered to Fry's for configuration later that day on 090702 1812.
050910 - ref SDS 15 2N8H, as agreed with Petrus, the Service Manager, on 090623
050911 - 0915 and at 1607. ref SDS 9 0274
050913 -  ..
050914 - Configuration requirements were presented to Fry's on 090702 1828.
050915 - ref SDS 15 IP8J
050917 -  ..
050918 - On 090709 2020 Ryan explained Fry's has continuing problems installing
050919 - XP to replace Vista, ref SDS 19 TF9O, contrary to representations by
050920 - HP sales reps on 090623, and on 090624 0858. ref SDS, ref SDS 0 Y16L,
050921 - 11 R85L
050923 -  ..
050924 - This morning in another record, called other vendors, and was
050925 - eventually told by Wendy in the HP Business Sales Department that only
050926 - Microsoft can support installing the OS in the manner required by the
050927 - customer. ref SDS 20 8098
050928 -
050929 -
050930 -
050932 -  ..
0510 -
0511 -
0512 - Progress
0513 -
051301 - Called Microsoft.
051302 -
051303 -               800-642 7676
051305 -  ..
051306 - Talked to Braden.
051308 -  ..
051309 - Explained background, per above, ref SDS 0 UR5H, including
051310 - configuration requirements listed on 090702 1828. ref SDS 15 IP8J
051312 -  ..
051313 - Asked about how to get past the blue screen error message encountered
051314 - at Fry's yesterday on 090709
051316 -  ..
051317 - Braeden will check on how to configure the new computer according to
051318 - customer requirements listed on 090702 1828. ref SDS 15 IP8J
051320 -  ..
051321 - He took the telephone number in case we get disconnected.
051323 -  ..
051324 - On hold.
051326 -  ..
051327 - Reference number:  09071001056123
051328 -
051330 -  ..
0514 -
0515 -
0516 - 1115
0517 -
051701 - Braeden came back online.
051702 -
051703 - He confirmed that Microsoft technical support will help us install
051704 - Microsoft XP professional on the HP computer.  Will cost $80.
051706 -  ..
051707 - Braeden will setup the service call.
051708 -
051709 -        [On 090710 1719 called Microsoft and talked to Amol in
051710 -        technical support for XP setup, and paid $79 for assistance,
051711 -        ref SDS 21 R44M;
051712 -
051714 -  ..
051715 - He will send an email confirming these understandings.
051717 -  ..
051718 - Call...
051719 -
051720 -        800 426 9400
051721 -
051723 -  ..
0518 -
0519 -
0520 - 1134
0521 -
052101 - Received Braeden's letter confirming understandings...
052102 -
052103 -    1.  Subject: interaction number 090710010561023
052104 -        Date: Sat, 11 Jul 2009 02:20:48 +0800
052108 -         ..
052109 -    2.  Product /Version/Service Pack Level: Windows XP Professional
052110 -        Operating System / Service Pack: Windows VISTA
052111 -        PROBLEM DESCRIPTION
052113 -         ..
052114 -    3.  they bought a notebook computer and they told them that they
052115 -        could replace [Vista 64-bit] with installed xp [32-bit] with
052116 -        and now they are getting issues with the windows XP it is
052117 -        giving them a blue screen and it says that the setup has been
052118 -        stopped so that it doesn't mess up the machine.
052120 -         ..
052121 -    4.  he said that he was going to call back in later to pay for the
052122 -        case and give the call to a tech in his office.
052124 -  ..
052125 - Braeden presents the issue generally correct.  Fry's technicians will
052126 - call to configure the computer.
052127 -
052134 -
052135 -
052136 -
052137 -
052138 -
052139 -
0522 -