CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department

SUBJECTS
Washer Dryer GE Failed Apartment 1158 ST Matthew Pl #103 Concord CA

0703 -
0703 -    ..
0704 - Summary/Objective
0705 -
070501 - Follow up ref SDS 2 0000, ref SDS 1 0000.
070502 -
070503 - After shopping at Home Depot and Sears to research price and
070504 - performance, ref SDS 0 NX5H, Mil purchased an LG washer and dryer,
070505 - ref SDS 0 PE9M, to replace the existing equipment that failed last
070506 - week.  Installation is scheduled for next Monday on 090713.
070507 - ref SDS 0 SF69  The new appliances are high-end technology, and so
070508 - included extended warranty of 4 years. ref SDS 0 6H9I
070509 -
070510 -
070511 -
070512 -
070514 -  ..
0706 -
0707 -
0708 - Background
0709 -
070901 - On Thursday, 090702 0843 Millie was washing cloths, and the machine
070902 - failed. ref SDS 1 NX5H
070904 -  ..
070905 - Today, Jeff with Domestic Appliance Service made an inspection, and
070906 - feels repairs may cost $300. ref SDS 2 NJ8O
070908 -  ..
070909 - Millie decided to investigate the cost of a replacement for the GE
070910 - unit.
070911 -
070912 -
070914 -  ..
0710 -
0711 -
0712 - Progress
0713 -
071301 - Procurement Washer Dryer Research
071302 -
071303 - Visited Home Depot in Concord.
071304 -
071305 - Wayne showed several washing machines including a replacement for the
071306 - GE.
071307 -
071308 -        1.  GE WSM24220D 24"
071309 -
071310 -            installed tax included...................... $1,178.00
071312 -             ..
071313 -        2.  LG WM2301HW
071314 -
071315 -                  4.2 CF
071316 -
071317 -               DLE2301W.................................  1,792.00
071318 -
071319 -                  7.2 CF
071325 -  ..
071326 - Visited Sears in Concord.
071328 -  ..
071329 - Curtis showed several washing machines....
071330 -
071331 -        1.  Samsung (219)...............................  1,465
071333 -  ..
071334 - Curtis explained an advantage of Samsung the washer door can be left
071335 - ajar, and does not swing wider to a fully opened position.  He noted
071336 - that for front-load washers, the door typically should be left open
071337 - for 20 minutes or so to allow the interior to dry, rather than retain
071338 - moisture which become rancid and oderous.  He said the LG WM2301HW and
071339 - other front load washers essentially swings fully open, which creates
071340 - a walkway problem getting the bathroom from the laundry room for
071341 - Millie's configuration.
071342 -
071343 -
071344 -
071346 -  ..
0714 -
0715 -
0716 - 1517
0717 -
071701 - Purchased LG Washer Dryer $2,613 from Home Depot Installation Jul 13
071702 -
071703 - Drove back to Home Depot.
071704 -
071705 - Discussed with Wayne issue of washer door hanging open after doing a
071706 - load of laundry in order for the machine to dry out, and avoid a
071707 - rancid oder.
071709 -  ..
071710 - Wayne demonstrated that the LG WM2301HW model does swing wide open,
071711 - causing a problem of congestion in the laundry room, as Curtis noted
071712 - during the meeting at Sears, per above. ref SDS 0 4E94
071714 -  ..
071715 - Wayne showed a newer model LG WM2801HWA that solves the problem.  It
071716 - costs $200 more, but does steam cleaning and is larger (4.5 CF).  This
071717 - increases efficiency washing and drying larger loads, and reduces risk
071718 - of failure when washing larger items, e.g. drapes, king size sheets
071719 - and comforters -- which crashed the existing washer last week, and may
071720 - have caused actual failure last Thursday, reported on 090702.
071721 - ref SDS 1 NX5H
071722 -
071723 -        [On 090713 1100 received LG WM2801HWA washer and the dryer;
071724 -        after installation, the door swings wide open like the LG
071725 -        WM2301HW that Wayne demonstrated, rather than stay mostly
071726 -        closed like the LG WM2801HWA which Wayne also demonstated.
071727 -        ref SDS 4 LO6U
071729 -         ..
071730 -        [On 090714 1637 called LG and customer representative
071731 -        investigating solution for defective washer door. ref SDS 5
071732 -        GZ9L
071734 -         ..
071735 -        [On 090717 1512 Wayne called back, ref SDS 6 GZ9L, and advised
071736 -        that the LG sales representative for the Home Depot account
071737 -        says LG Customer Service can solve the door swing problem; they
071738 -        send a Mobile Technician to make repairs. ref SDS 6 L634
071740 -         ..
071741 -        [On 090718 0852 letter to Stephanie confirms planning for LG to
071742 -        send a repairman to fix the defective washer door. ref SDS 7
071743 -        FH3R
071745 -         ..
071746 -        [On 090720 0943 received letter from Stephanie asking the
071747 -        customer to coordinate work at LG on repairing defective
071748 -        merchandise. ref SDS 8 GZ9L
071750 -         ..
071751 -        [On 090720 1119 Millie letter to Stephanie confirm's
071752 -        schedule for LG to visit on 090722 to fix the washer door.
071753 -        ref SDS 9 PO5V
071755 -         ..
071756 -        [On 090722 1016 LG mobile repair technician made corrections so
071757 -        the door swings correctly. ref SDS 10 GZ9L   Did excellent,
071758 -        professional work. ref SDS 10 3D3L
071760 -  ..
071761 - Wayne explained that the upgraded design of the LG WM2801HWA washing
071762 - machine provides better cleaning with less water, power, and noise
071763 - than washers that use a conventional agitator to accomplish cleaning.
071765 -  ..
071766 - After placing the order, per below, ref SDS 0 1136, research on the
071767 - Internet indicated that the Home Depot price is competitive,
071768 - ref SDS 0 3X78, but also yielded a scathing critique of the new
071769 - design, saying that power and water savings are illusory, because
071770 - cloths have to be washed twice and even three times for effective
071771 - cleaning.  Several other reviews praised superior cleaning, so went
071772 - ahead with the transaction, and hoped for the best.
071773 -
071774 -        [On 090713 1100 received LG WM2801HWA washer and the dryer;
071775 -        after installation, Millie did three (3) loads of wash,
071776 -        including items with difficult stains and highly soiled, and
071777 -        these all came out perfectly clean. ref SDS 4 XL6I
071779 -  ..
071780 - The LG WM2801HWA steam washer comes with a steam dryer that is also
071781 - larger than the initial model Wayne showed this morning.  Wayne said
071782 - the newer model LG DLEX2801W dryer runs quieter and use less
071783 - electricity than older technology, per below. ref SDS 0 6D6I
071784 -
071785 -        [On 090713 1100 received LG WM2801HWA washer and the dryer, and
071786 -        did several loads; this showed that cloths have much less water
071787 -        after washing than conventional washing machines, perhaps in
071788 -        part, because the LG WM2801HWA washer uses less water, and so
071789 -        cloths with less water after washing necessarily require less
071790 -        power for the dryer operation. ref SDS 4 9S3I
071792 -  ..
071793 - Since the dryer uses 220 power supply, seems a stretch to grasp how it
071794 - can dry cloths with less power.
071796 -  ..
071797 - Steam washing and drying may help reduce dry cleaning costs.  Since
071798 - Millie does not do much dry cleaning, this feature may not be a major
071799 - factor for her.
071801 -  ..
071802 - Superior vibration control reduces noise, and avoids wear and tear
071803 - that reduces lost time and cost for maintenance.
071805 -  ..
071806 - Negative feature is access to the dryer might be a little high for
071807 - Millie.  Testing in the store, Millie feels she can reach to remove
071808 - things like a sock from the back of the dryer.  Will see how this
071809 - works out in practice.
071810 -
071811 -
071813 -  ..
071814 - Features New Equipment
071815 -
071816 -
071817 -            LG WM2301HW Washing Machine
071818 -            Ultra-Capacity SteamWasher
071819 -
071820 -              http://www.ajmadison.com/cgi-bin/ajmadison/WM2801HWA.html
071821 -
071822 -            1.  4.5 CF with NeveRust Stainless Steel Drum (IEC)
071823 -            2.  Direct Drive Motor for Durability and Reliability
071824 -            3.  10ø TilTub for Easy Reach into the Rear of the Drum
071825 -            4.  1300 RPM Powerful Spin for Efficient Water Extraction
071826 -            5.  Allergiene Cycle
071827 -            6.  TrueSteam Technology
071828 -            7.  TrueBalance Anti-Vibration System
071829 -            8.  SteamFresh Cycle
071830 -            9.  SteamWash System for better washing performance and
071831 -                higher water and energy efficiency
071832 -           10.  Wash/Rinse Optimizer
071833 -           11.  SenseClean System for Intelligent Fabric Care
071834 -           12.  9 Washing Programs
071835 -           13.  5 Temperature Levels
071836 -           14.  RollerJets and Forced Water Circulation
071837 -           15.  Sanitary Cycle with Added Steam Option
071838 -           16.  Delay Wash (up to 19 hours)
071839 -
071841 -             ..
071842 -            LG DLEX2801W Dryer
071843 -            Ultra Capacity Electric Steam Dryer
071844 -
071845 -              http://www.abesofmaine.com/item.do?item=LGDLEX2801W
071846 -
071847 -            1.  Heating Source: Electric
071848 -            2.  Load Capacity: 7.4 CF
071849 -            3.  TrueSteam Technology
071850 -            4.  SteamSanitary Cycle
071851 -            5.  SteamFresh Cycle
071852 -            6.  Wrinkle Care
071853 -            7.  Easyiron - LGs newly designed SteamDryer with TrueSteam
071854 -                technology reduces wrinkles and odors virtually
071855 -                eliminating the need for ironing.
071856 -            8.  End of Cycle Beeper: Yes
071857 -            9.  Child Lock: Yes
071858 -           10.  Drum Light: Yes
071859 -           11.  Remaining Time Display / Status Indicator(s): Yes
071860 -           12.  Drying Rack: Yes
071861 -           13.  LoDecibel Quiet Operation: Yes
071862 -
071870 -  ..
071871 - Millie ordered the higher end unit...
071873 -  ..
071874 - This unit has more features for selecting washing and drying
071875 - parameters.  Some are managed with computer sensors, for example the
071876 - water level is set automatically based on the weight of the load.
071877 - This washer dryer system is very recent technology.  Research on the
071878 - Internet indicates it was released on 090314.
071879 -
071880 -              http://www.nextag.com/LG-DLEX2801W-7-4-650309667/prices-html
071882 -  ..
071883 - Advanced design seems susceptible to flaws and latent defects.
071885 -  ..
071886 - Millie purchased a 3 year warranty that extends the standard 1 year
071887 - warranty by 3 years for a total of 4-year coverage, and at the cost of
071888 - $99 per unit. ref SDS 0 SG37  This $200 warranty cost protects against
071889 - increased costs of latent defects that occur with cutting edge
071890 - technology.
071891 -
071892 -             [On 090707 1112 Millie notified landlord that washer
071893 -             failed, and was replaced. ref SDS 3 IR6G
071895 -  ..
071896 - Invoice....
071897 -
071898 -        Special Service Customer Invoice
071899 -        Invoice #................................. 0634-591952
071900 -        Date...................................... July 6, 2009 1630
071901 -        .......................................... 0634 00018 94757
071902 -        Customer Agreement........................ 591952
071903 -        Sale...................................... 32 WCM972
071904 -        Bar Code (on payment slip)................ 0634 18 94757 07/06/2009 5181
071905 -        Bar Code (lower right corner)............. 9801 0100603018
071911 -                 ..
071912 -                [On 090713 1100 merchandise delivered and received, per
071913 -                bill of lading. ref SDS 4 LO6P
071915 -                 ..
071916 -                [On 090723 1000 notified LG quality control excellent
071917 -                product and service. ref SDS 11 GZ9L
071919 -                 ..
071920 -                [On 090814 1021 received LG request for quality control
071921 -                feedback on product and service. ref SDS 12 GI8S
071923 -                 ..
071924 -                [On 090814 1150 Millie notified LG, ref SDS 13 GZ9L,
071925 -                that product review was submitted on 090723 commending
071926 -                LG for excellent washer dryer product, and for good
071927 -                service, reported on 090723 1349. ref SDS 11 GZ9L
071929 -         ..
071930 -        Vendor
071931 -        Home Depot USA, Inc.
071932 -        Store 0634 Concord
071933 -        2090 Meridian Park Boulevard
071934 -        Concord, CA  94520
071935 -        925 798 9600
071936 -        Salesperson:  WBU8J8
071938 -         ..
071939 -        Validation Area
071940 -        .......................................... 0634 00018 94757
071941 -        Sale...................................... 32 WCM972
071943 -         ..
071944 -        Customer Agreement........................ 591952
071945 -        Recall amount............................. $2,411.29
071946 -        Sales Tax.................................    202.24
071947 -        Total..................................... $2,613.53
071948 -        XXXXXXXXXXXXXXX1854 Home Depot............  2,613.53
071949 -        AUTH Code................................. 006937/8181135 TA
071951 -                ..
071952 -               15% restocking fee will be charged on returned
071953 -               or canceled Special Order Merchandise.  Custom
071954 -               Orders are not refundable.
071956 -         ..
071957 -        Sold to:
071963 -         ..
071964 -        Job Description........................... Washer/dryer
071966 -         ..
071967 -        County.................................... Contra Costa
071969 -         ..
071970 -        Merchandise and Service Summary
071972 -         ..
071973 -        We reserve the right to limit the quantities of merchandise
071974 -        sold to customers.
071976 -         ..
071977 -        Vendor Direct Ship #1
071979 -         ..
071980 -        S/O Merchandise to be Shipped
071982 -         ..
071983 -        TO:  Customer
071984 -        S/O GE Appliancesref #201
071986 -         ..
071987 -        Estimated Arrival Date.................... 090713
071988 -
071989 -           For questions regarding delivery of
071990 -           your new appliance
071991 -           call................................... 866 433 5879
071992 -
071993 -                                                      Price
071994 -        REF #   SKU       Qty  UM            Tax      Each   Extension
071995 -        S0101   174-602    1   EA
071996 -        M901-haul away /M901-haul away your
071997 -        old appliance........................ N       0.00       0.00
071999 -         ..
072000 -        S0102   419-871    1   EA
072001 -        31 ESP4-washer service plan
072002 -        4-year............................... N      99.95      99.95
072004 -         ..
072005 -        S0103   174-602    1   EA
072006 -        M901-haul away /M901-haul away your
072007 -        old appliance........................ N       0.00       0.00
072009 -         ..
072010 -        S0104   175-308    1   EA
072011 -        M902-door swing change not french
072012 -        door................................. N       0.01       0.01
072014 -         ..
072015 -        S0105   205-634    1   EA
072016 -        M935-flexible dryer duct............. N       9.99       9.99
072018 -         ..
072019 -        S0106   206-508    1   EA
072020 -        M934-dryer power cord................ N      14.99      14.99
072022 -         ..
072023 -        S0107   419-538    1   EA
072024 -        32 ESP4-electric dryer service
072025 -        plan 4-year.......................... N      99.95      99.95
072027 -         ..
072028 -        S0108   614-464    1   EA
072029 -        M930 Stacking laundry install........ N       0.01       0.01
072031 -         ..
072032 -        S0109   863-701    1   EA
072033 -        Appliance delivery freight........... Y       0.00       0.00
072035 -         ..
072036 -        Vendor special instructions:
072037 -        Unpack, set up, haul away
072039 -         ..
072040 -        S0201   747-007    1   EA
072041 -        WM2801HWA LG washing machine......... Y  $1,078.20  $1,078.20
072042 -
072045 -                [On 090713 received washer Bill of Lading shows serial
072046 -                number. ref SDS 4 9R8L
072048 -             ..
072049 -            Ultra-Capacity SteamWasher
072050 -            (see features.................. ref SDS 0 L65F)
072052 -             ..
072053 -            Technical support available at...
072054 -
072055 -              http://www.lge.com/us/appliances/washers/LG-steam-washer-WM2801HWA.jsp
072057 -         ..
072058 -        S0202   743-040    1   EA
072059 -        DLEX2801W LG dryer................... Y  $1,078.20  $1,078.20
072060 -
072063 -                [On 090713 received dryer Bill of Lading shows serial
072064 -                number. ref SDS 4 SZ4N
072066 -             ..
072067 -            Ultra Capacity Electric Steam Dryer
072068 -            (see features.................. ref SDS 0 6D6I)
072070 -         ..
072071 -        S0203   503-840    1   EA
072072 -        WSTK1................................ Y      29.99      29.99
072073 -
072074 -            Stacking kit to assemble dryer
072075 -            above the washer.
072077 -         ..
072078 -        Merchandise total.................................. $2,411.29
072079 -        Sales tax..........................................    202.24
072081 -         ..
072082 -        Balance due........................................ $2,613.53
072084 -         ..
072085 -        The preceding invoice and the attached terms and conditions
072086 -        are expressly made a part of this agreement.
072088 -         ..
072089 -        A notice concering commercial general liability insurance is
072090 -        attached to this agreement.
072092 -         ..
072093 -        A notice concerning workers' compensation insurance is
072094 -        attached to this agreement.
072096 -         ..
072097 -        You have the right to require Home Depot to post a performance
072098 -        and payment bond, and Home Depot has posted such a bond, as
072099 -        described in the terms and conditions.
072101 -         ..
072102 -        You are entitled to a completely filled in copy of this
072103 -        Agreemente, signed by both yuou and Home Depot, before any work
072104 -        may be started.
072106 -         ..
072107 -        Customer's Signature     Date
072109 -  ..
072110 - This field is blank, there is no siguature nor date.
072112 -  ..
072113 - Home Depot invoice continues...
072114 -
072115 -        Home Depot USA, Inc.
072116 -
072117 -        California Licenses 602331(B-Home Depot), 78544(B-EXPO)
072118 -        By:
072120 -         ..
072121 -        x
072122 -        Associate Signature                     Date
072124 -  ..
072125 - This field is blank, there is no siguature nor date.
072127 -  ..
072128 - Home Depot invoice continues...
072129 -
072130 -        Associate's Home Improvement Salesperson Registration Number
072131 -        (if applicable)
072132 -
072133 -        Notice of Cancellation:
072134 -        The law requires that Home Depot give you a notice explaining
072135 -        your right to cancel.  Initial the checkbox if Home Depot has
072136 -        given you a "Notice of the Three Day Right to Cancel."  (See
072137 -        Exhibit A attached hereto.)  Customer's Initials__________
072139 -  ..
072140 - There are no initials for this notice, but Exhibit A may provide for a
072141 - longer cancelation period.  Thought Wayne said the customer can cancel
072142 - within 90 days.
072143 -
072144 -
072145 -
072146 -
072147 -
072148 -
072149 -
072150 -
072151 -
072152 -
072153 -
072154 -
0722 -