CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department

SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 15 0000. ref SDS 14 0000.
050502 -
050503 -
050504 -
050505 -
050506 -
050508 -  ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090623 1648 purchased HP HDX 18T Q9300 computer from HP based on
050902 - representation that the computer can be configured with Windows XP as
050903 - primary operating system, install Windows 7 as a dual boot OS.
050904 - ref SDS 10 F43F  The next day on 090624 0858 this was confirmed by
050905 - Carrie in the HP Sales Department. ref SDS 11 R85L
050907 -  ..
050908 - Based on HP's assurances that the HDX 18t notebook can be configured
050909 - with Windows XP as the primary OS, ordered the computer and paid for
050910 - the transaction. ref SDS 10 294M
050912 -  ..
050913 - On 090623 1607 made agreement with Fry's to configure with Windows XP
050914 - and Windows 7. ref SDS 9 0274
050916 -  ..
050917 - On 090702 1646 received c16 from HP. ref SDS 14 ON8O
050919 -  ..
050920 - Delivered c16 to Fry's.
050922 -  ..
050923 - Ryan received the new computer, c16, and also c15 which will be a
050924 - template for configuring c16, and a source for software.  Reviewed
050925 - background and objectives with Ryan. ref SDS 15 5A8K
050927 -  ..
050928 - Ryan was out sick on Friday, and so no work was done.  Leo was in the
050929 - office, but apparently Petrus assigned Ryan to do the work.
050931 -  ..
050932 - Visited Fry's briefly yesterday about 1900.  Fry's was closing
050933 - because of July 4th holiday.
050935 -  ..
050936 - Ryan had started work.  He had backed up the original Vista
050937 - envirnoment.  Not sure how useful this is because c16 comes with a
050938 - recovery disk.
050939 -
050941 -  ..
0510 -
0511 -
0512 - Progress
0513 -
051301 - Today, Ryan was working to install Windows XP for upgrading c16, the
051302 - HP HDX 18t, computer delivered to Fry's on 090702 1828. ref SDS 15
051303 - 2N8H
051305 -  ..
051306 - Discussed supporting Fry's work to configure c16 using the Kaiser
051307 - model of doctor/patient partnership that leverages collaboration,
051308 - reported on 990625 0945, ref SDS 1 4185, and which has been effective
051309 - solving complex problems for health care case management, reported in
051310 - case study on 090213 1140. ref SDS 2 IG5O
051311 -
051312 -        [On 090708 1540 Service Technician complained about the
051313 -        customer collaborating with Fry's Service Team to save time and
051314 -        money making 64-bit computers productive for saving lives, time
051315 -        and money. ref SDS 17 JL4M
051317 -         ..
051318 -        [On 090710 1719 Joe approved customer/venfor partnership
051319 -        collaborating to save time and money solving difficult computer
051320 -        configuration problems. ref SDS 19 T65H
051322 -  ..
051323 - Ryan modified the BIOS to boot the HP HDX 18t computer (c16) from the
051324 - CD ROM drive for running Windows XP setup.
051325 -
051326 -        [On 0907010 Ryan disclosed that the HP HDX 18t BIOS has fewer
051327 -        configuration options
051328 -        provide the
051330 -         ..
051331 -        [On 090715 2146 BIOS for c16 HP HDX 18t has far fewer options
051332 -        to configure the c16 than are available to set up c14 in 2004.
051333 -        ref SDS 21 ZS9G
051335 -         ..
051336 -        [On 090715 2146 temporarily setting the BIOS for the CD ROM to
051337 -        the boot drive was used to install the operating system.
051338 -        ref SDS 21 EU5L
051340 -  ..
051341 - Ryan tried Windows XP pro. and got a Microsoft Windows blue screen
051342 - error message saying the process was halted to prevent damage to the
051343 - computer.
051345 -  ..
051346 - This is the same problem that occurred trying to configure the Toshiba
051347 - Qomiso notebook on 090618. ref SDS 5 X98O
051349 -         ..
051350 -        [On 090708 1540 at 2149 research indicates installing Windows
051351 -        XP on the HDX 18t notebook computer requires a CD with Windows
051352 -        XP SP2 setup code, and it requires using Intel drivers for the
051353 -        SATA hard drive technology. ref SDS 17 PX8J
051355 -         ..
051356 -        [On 090709 2020 Ryan reports that Fry's still cannot solve
051357 -        Microsoft blue screen error to install Windows XP replacing
051358 -        Vista on HP HDX 18t QX9300 notebook. ref SDS 18 TF9O
051360 -         ..
051361 -        [On 090709 2020 at 2210 Brock who sold c16 on 090623 advised
051362 -        that customers can buy the HP Elitebook 8730w computer that has
051363 -        half the performance capability of the HDX 18t, but comes with
051364 -        Vista Business operating system, and HP will replace Vista
051365 -        Business with Windows XP operating system at the factory, and
051366 -        it sells for $2,000 more, a total of $4,200. ref SDS 18 LO8H
051368 -         ..
051369 -        [On 090710 1022 received letter from Amol confirming guidance
051370 -        to correct Microsoft XP setup blue screen error, which is
051371 -        identified as 0X0000007b. ref SDS 20 ZX5Q
051373 -         ..
051374 -        [On 090710 1719 Windows XP Pro SP2 successfully installed on
051375 -        c16, HP HDX 18t notebook 64-bit computer to replace Vista
051376 -        64-bit OS; got past Microsoft blue screen error using Intel
051377 -        drivers for SATA hard drives applied with a separate floppy
051378 -        disk drive connected to USB port, run concurrently with XP
051379 -        setup code in the CD ROM drive, ref SDS 19 SH4K, and now need
051380 -        HP drivers for Windows XP. ref SDS 19 NZ6J
051382 -  ..
051383 - Ryan tried to install Windows XP Home, and got the same error
051384 - message.
051386 -  ..
051387 - There was a question about which version of Windows XP to install.
051388 - Examined c15, and Ryan saw that Windows XP Professional is required
051389 - for c16.
051391 -  ..
051392 - C16 has a dual hard drive.  Ryan removed the primary hard drive and
051393 - formatted the disk to remove all elements of Vista.
051395 -  ..
051396 - Tried installing Windows XP again, and got the same error message.
051398 -  ..
051399 - Ryan removed the 2nd hard drive, and tried installing XP again with
051400 - only the single 250 GB hard drive installed.
051402 -  ..
051403 - Got the same error message.
051405 -  ..
051406 - Ryan researched the Internet for ideas from HP's online support.
051408 -  ..
051409 - Nothing tried could get past the Microsoft Windows blue screen error
051410 - message on the XP setup process.
051411 -
051413 -  ..
0515 -
0516 -
0517 - 1923
0518 -
051801 - Went home and called HP Technical Support again.
051803 -  ..
051804 - Talked to Mat a supervisor.
051806 -  ..
051807 - Mat said that HP cannot provide technical support for customers to
051808 - configure the HP HDX 18t 64-bit notebook computer to run Windows XP as
051809 - the primary operating system, because HP will only provide assistance
051810 - to run Vista 64-bit operating system.
051812 -  ..
051813 - Mat feels that Brock made a mistake telling the customer that HP
051814 - supports requirements to make the HDX 18t 64-bit computer productive
051815 - running line-of-business software by adding Windows XP 32-bit
051816 - operating system to the factory configuration, and replacing Vista
051817 - with Windows 7 64-bit operating system, as a dual boot seconary OS,
051818 - and as discussed during the call on 090623, ref SDS 10 F43F, when the
051819 - order was placed for c16. ref SDS 10 294M  Mat feels Carrie also made
051820 - a mistake on 090624 0858 when she confirmed Brock's representation
051821 - that customers can customize the HP HDX 18t notebook computer to
051822 - perform work requirements using Windows XP as the primary OS.
051823 - ref SDS 11 R85L
051825 -  ..
051826 - HP refusal to support upgrading HDX 18t 64-bit notebook computer with
051827 - the Microsoft Windows XP 32-bit operating system in order to run SDS
051828 - 16-bit software that makes 64-bit computers productive for saving
051829 - lives, time, and money aligns with David Farmer's report that notebook
051830 - computers are designed not to install Windows XP 32-bit operating
051831 - system, shown in the record on 090619 1430. ref SDS 6 448K
051833 -         ..
051834 -        [On 090706 1028 Intel microprocessor engineer, retired, cites
051835 -        marketing arrangements that stifle customer innovation
051836 -        customixing computers to optimize productivity. ref SDS 16 NH3M
051838 -         ..
051839 -        [On 090709 2020 Brock who sold c16 on 090623 advised that
051840 -        customers can buy the HP Elitebook 8730w computer that has half
051841 -        the performance capability of the HDX 18t, but comes with Vista
051842 -        Business operating system, and HP will replace Vista Business
051843 -        with Windows XP operating system at the factory, and it sells
051844 -        for $2,000 more, a total of $4,200. ref SDS 18 LO8H
051846 -         ..
051847 -        [On 090710 Windows XP Pro SP2 successfully installed on c16, HP
051848 -        HDX 18t notebook 64-bit computer to replace Vista 64-bit OS;
051849 -        got past Microsoft blue screen error using Intel drivers for
051850 -        SATA hard drives applied with a separate floppy disk drive
051851 -        connected to USB port, run concurrently with XP setup code in
051852 -        the CD ROM drive, ref SDS 19 SH4K, and now need HP drivers for
051853 -        Windows XP. ref SDS 19 NZ6J
051855 -  ..
051856 - Mat will send a letter confirming HP's refusal to support configuring
051857 - the computer according to representations to the sales people who made
051858 - the agreement on selling the computer.
051859 -
051860 -
051862 -  ..
0519 -
0520 -
0521 - 2014
0522 -
052201 - After talking to Mat at HP Technical Support, called Fry's and talked
052202 - to Ryan.
052204 -  ..
052205 - Ryan feels that some information he saw on the Internet while doing
052206 - research earlier, per above, ref SDS 0 RG4O, looked like there might
052207 - be a solution for getting past the error message that has stopped the
052208 - installation process for Windows XP on C16.
052210 -  ..
052211 - Ryan will be off work for the next 2 days.  He will do more research
052212 - to find a way to configure c16 with Windows XP professional.
052213 -
052214 -
052215 -
052217 -  ..
0523 -
0524 -
0525 - 2036
0526 -
052601 - Received letter from HP...
052602 -
052603 -    1.  Subject: Troubleshooting Followup
052604 -        Date: Mon, 6 Jul 2009 01:27:20 +0000 (UTC)
052611 -         ..
052612 -    2.  Thank you for contacting HP Total Care.
052614 -         ..
052615 -    3.  This is a follow up email for your recent call to HP tech
052616 -        support about the HP Product HP HDX X18T-1200 CTO Premium
052617 -        Notebook PC and ticket number 8026881636.
052619 -         ..
052620 -    4.  Sincerely,
052622 -         ..
052623 -        Jamal
052624 -
052626 -         ..
052627 -    5.  HP Total Care Our advice is strictly limited to the question(s)
052628 -        asked and is based on the information provided to us.  HP does
052629 -        not assume any responsibility or liability for the advice given
052630 -        and shall not be liable for any direct, indirect, special,
052631 -        incidental or consequential damages in connection with the use
052632 -        of this information.  Always back up your data.  For more
052633 -        information, including technical information updates, please
052634 -        visit our Web site at http://www.hp.com/support.  HP does not
052635 -        require you to send any financial data in your reply to this
052636 -        email.  As a prudent reminder, do not insert credit card
052637 -        details or other financial information in any e-mail replies.
052638 -
052639 -
052641 -  ..
0527 -
0528 -
0529 - 2238
0530 -
053001 - Research on Internet Suggests Possible Solution...
053002 -
053003 - One source....
053004 -
053005 -        Techspot
053006 -        PC Technology News and Analysis
053008 -         ..
053009 -        Date:  071015
053011 -         ..
053012 -        HP DV6648SE - Replace Vista with XP - Has anyone done it yet?
053014 -         ..
053015 -        I recently purchased a HP DV6648SE laptop from Bestbuy.
053017 -         ..
053018 -        I was wondering if anyone has successfully removed Vista and
053019 -        installed XP Pro and have everything working fine.
053021 -         ..
053022 -        I tried but it is not recognizing the hard drive at the start
053023 -        of the XP installation process.
053025 -         ..
053026 -        If anyone knows a fix for that then I can continue on trying
053027 -        to get Windows XP Pro installed successfully.
053029 -  ..
053030 - This sounds similar to problem configuring c16 at Fry's this evening,
053031 - per above. ref SDS 0 PPXU
053033 -  ..
053034 - Response from Technical Support...
053035 -
053036 -    1.  A number of people have done that !
053038 -         ..
053039 -    2.  Are you sure you want to remove Vista completely ?
053041 -         ..
053042 -    3.  Think about cloning the Vista partition first - HERE
053043 -
053044 -              http://www.wilderssecurity.com/showthread.php?t=185731
053045 -
053046 -        (preliminary boot hack).
053048 -         ..
053049 -    4.  or maybe dual booting could be an option - HERE
053050 -
053051 -              http://www.syschat.com/dual-boot-vista-xp-vista-already-1946.html
053052 -
053053 -        (you may need a Vista DVD)
053055 -         ..
053056 -    5.  If your determined to replace Vista,you`ll need an DOS boot
053057 -        disk and XP CD - HERE
053058 -
053059 -              http://www.removevista.com/remove_uninstall_delete_windows_vista_xp_c.html
053061 -  ..
053062 - This source says....
053063 -
053064 -    1.  Start your computer with the Windows XP installation CD in
053065 -        your CDROM drive (note: you may have to change your BIOS
053066 -        settings to give priority to loading your CDROM drive instead
053067 -        of your hard drive!)
053069 -         ..
053070 -    2.  In the setup type -R- to repair an existing installation
053072 -  ..
053073 - This part seems outside the experience today of not getting to a place
053074 - in the Windows setup to type anything, per above. ref SDS 0 PPXU
053076 -  ..
053077 - There is a source for various Windows XP installation issues,
053078 - including doing a "clean install"...
053079 -
053080 -              http://www.myshoppinglinks.org/results.aspx?utm_var01=windows%20xp%20installation%20disk
053082 -  ..
053083 - Techspot continues...
053084 -
053085 -    3.  Enter "fixboot C:\" (where C:\ is your Vista root, replace C
053086 -        with any other letter if applicable)
053088 -         ..
053089 -    4.  Enter "fixmbr C:\"
053091 -         ..
053092 -    5.  Enter "EXIT"
053094 -         ..
053095 -    6.  Then close the Windows XP setup and restart your computer
053096 -        with the bootable floppy or CD
053098 -         ..
053099 -        To create a bootable CD...
053100 -
053101 -              http://www.removevista.com/bootdisk.html
053103 -         ..
053104 -        Remove Vista.com
053105 -        MS DOS boot disk
053107 -         ..
053108 -        You can only remove Vista, when you're not logged into it.
053109 -        Therefore you need another operating system to do that. When
053110 -        you've got a dual boot machine with e.g. Windows XP, you can
053111 -        use XP to remove Vista.
053113 -         ..
053114 -        But when you haven't got XP, the best you can do is download a
053115 -        bootable disk (floppy or cd) which will load the MS Dos
053116 -        command prompt.
053118 -         ..
053119 -        To avoid making it more complicated than it is, this is how it
053120 -        works:
053121 -
053122 -        1.  Download a boot disk from the internet (you can find them
053123 -            easily)
053124 -
053125 -        2.  Install it to a floppy or burn it on cd, following the
053126 -            instruction with the downloaded boot disk
053128 -         ..
053129 -    7.  At the command prompt type format C:\ (note: all data on C:\
053130 -        will be removed, so make sure you've made a backup before doing
053131 -        this!)
053133 -         ..
053134 -    8.  Now restart your computer with the Windows XP installation
053135 -        CD in your CDROM drive.
053137 -         ..
053138 -    9.  Install Windows XP as usual
053140 -  ..
053141 - This does not explain how to get past the Microsoft Windows blue
053142 - screen problem that stops the XP setup process before getting to a
053143 - place where anything can be entered to configure the machine, per
053144 - above. ref SDS 0 PPXU
053146 -  ..
053147 - Internet guidance continues...
053148 -
053149 -   10.  This should remove your Windows Vista installation and make XP
053150 -        the default operating system
053152 -         ..
053153 -   11.  That`s assuming you don`t have a Vista DVD,of course
053154 -
053155 -
053156 -
053157 -
053158 -
053159 -
053160 -
053161 -
0532 -