CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department

SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft

1603 -
1603 -    ..
1604 - Summary/Objective
1605 -
160501 - Follow up ref SDS 8 0000. ref SDS 7 0000.
160502 -
160503 -
160504 -
160505 -
160506 -
160508 -  ..
1606 -
1607 -
1608 - Progress
1609 -
160901 - As a result of canceling the order for the Toshiba Qomiso at Fry's
160902 - this afternoon on 090623, ref SDS 8 PQ4P, did more research on
160903 - ordering HP HDX X18-1180US Premium computer. ref SDS 3 9U6K
160905 -  ..
160906 - This will have Windows 7 64-bit operating system installed as a
160907 - secondary dual boot OS with Windows XP.
160909 -  ..
160910 - There is an extensive review of Windows 7 in an article in PC Mag.com
160911 - dated 090617...
160912 -
160913 -        Windows 7 Release Candidate
160914 -
160915 -              http://www.pcmag.com/article2/0,2817,2348899,00.asp
160917 -         ..
160918 -        by Michael Muchmore and Jeremy A. Kaplan
160919 -
160921 -  ..
160922 - HP sells HDX X18-1180US Premium notebook computer with Core 2 quad
160923 - Q9000 2 Ghz microprocessor 2 GB RAM and 250 GB HD 5400 RPM.
160924 -
160925 -        Home & Home Office
160926 -
160927 -                                          $1,599.99
160929 -  ..
160930 - There is a significantly better computer also offered by the HP Home &
160931 - Home Office website at the following locations...
160932 -
160933 -        HDX 18t Core 2 quad QX9300 2.53 Ghz microprocessor 4 GB RAM 500
160934 -        GB HD 7200 RPM
160935 -
160936 -              http://www.shopping.hp.com/webapp/shopping/product_detail.do?product_code=NB184UA%23ABA&aoid=11232&srccode=cii_5766179&cpncode=22-21779236-2
160938 -               ..
160939 -              http://www.shopping.hp.com/webapp/shopping/computer_series.do?storeName=computer_store&category=notebooks&series_name=HDX18t_series
160941 -               ..
160942 -              http://www.shopping.hp.com/series/category/notebooks/HDX18t_series/3/computer_store
160944 -  ..
160945 - HP describes the HDX 18t...
160946 -
160947 -                 HP HDX 18-1180us Entertainment Notebook
160948 -
160949 -        Enjoy content in the highest-quality formats with our Pavilion
160950 -        HDX 18-1180us Entertainment Notebook. You'll easily access
160951 -        DVDs, videos, photos, music, games, the Web, and TV at the
160952 -        touch of a button. And enjoy peace of mind: this PC comes with
160953 -        premium toll-free support1.
160955 -         ..
160956 -        A striking titanium design. A vividly bright, ultrawide
160957 -        display with 1080p (optional) and a 16:9 ratio.
160958 -        Home-theater-quality audio/video, optional built-in TV tuner1,
160959 -        Blu-ray2, and advanced graphics. That's our Pavilion
160960 -        HDX18t-part of our new family of advanced, innovative
160961 -        notebooks-and it's ready to bring you premium entertainment.
160962 -
160963 -            [On 090708 1109 HP Technical Support refused to help
160964 -            customer install Windows XP 32-bit operating system to make
160965 -            the HDX 18t productive, because HP sells the computer for
160966 -            entertainment. ref SDS 14 CN3I
160968 -             ..
160969 -            [On 090709 HP sells Elitebook 8730w with half the
160970 -            capability and costs twice as much, but is described as for
160971 -            "business use," rather than entertainment, and so is sold
160972 -            with Vista Business which HP replaces with Windows XP
160973 -            32-bit line-of-business software for making the computer
160974 -            productive. ref SDS 15 LO8H
160975 -
160977 -  ..
160978 - HP Official Store
160979 - Home & Home Office
160980 -
160981 -                888 999 4747
160982 -
160983 -        [On 090624 0858 got another number for calling HP. ref SDS 9
160984 -        EO7J
160986 -  ..
160987 - Talked to Brock.
160989 -  ..
160990 - Explained requirements and background of procurement at Fry's on
160991 - 090616 ordering a new notebook computer, ref SDS 2 MT6M, with the hard
160992 - drive partitioned c - k, reported on 090617, ref SDS 3 Q66G, and
160993 - remove Vista to install Windows XP Pro on the i drive for the primary
160994 - operating system (OS) to run legacy DOS line-of-business software
160995 - (SDS) with dual boot configuring Windows 7 for using the full capacity
160996 - of 64-bit technology, and for the purpose of testing current work
160997 - upgrading the SDS 16-bit program to a modern 64-bit application.
160998 - ref SDS 2 4S7J
161000 -  ..
161001 - Further explained initial procurement of Toshiba Qomiso and that Fry's
161002 - was unable to install Windows XP because the Qomiso has a solid state
161003 - hard drive dedicated for the operating system and allows installing
161004 - only Vista, reported on 090617. ref SDS 3 PPVX  Fry's Assistant
161005 - Service Manager advised that quad 64-bit notebook computers are
161006 - designed to run only the Vista operating system, and so Windows XP
161007 - 32-bit operating system cannot be installed to upgrade 64-bit notebook
161008 - computers, reported on 090619 1430. ref SDS 5 448K
161010 -  ..
161011 - Brock said that this is a common problem customers have buying other
161012 - notebook products.  Brock said HP supports removing Vista and
161013 - installing Windows XP 32-bit operating system, as the primary OS.  He
161014 - said HP recommends installing Vista as the secondary dual boot OS, but
161015 - expects Windows 7 may work as well.  Brock noted that HP HDX 18t
161016 - notebooks do not have a dedicated solid-state hard drive that
161017 - restricts the operating system to only Vista.
161018 -
161019 -        [...below, Orlando in HP Technical Support says installing
161020 -        Windows XP 32-bit operating system to replace Vista 64-bit
161021 -        operating system on the HDX 18t 64-bit computer is not
161022 -        supported by HP. ref SDS 0 6X4J
161024 -         ..
161025 -        [On 090624 0858 called HP; Carrie confirmed that the HP HDX 18T
161026 -        QX9300 notebook can install Windows XP as the primary OS and
161027 -        Windows Vista or Windows 7 can be configured for dual boot,
161028 -        with the hard drive partitioned c - k, and with the Wndows XP
161029 -        installed on i and Windows 7 on j. ref SDS 9 EO7J
161031 -         ..
161032 -        [On 090706 1028 problems installing Windows XP on c16; called
161033 -        HP Technical Support; Mat, the supervisor, said that HP will
161034 -        not assist customers configure the computer with Windows XP as
161035 -        the primary OS, because the product is designed to use Vista;
161036 -        he said customers should call Microsoft for assistance.
161037 -        ref SDS 13 RG56
161039 -         ..
161040 -        [On 090708 1109 Malcolm another supervisor with HP Technical
161041 -        Support advised that HP has a video explaining how customers
161042 -        can install Windows XP to replace Vista, ref SDS 14 OE5Q;
161043 -        however, review of the video does not explain how to get past
161044 -        the blue screen error message. ref SDS 14 OE4M
161046 -         ..
161047 -        [On 090709 HP sells Elitebook 8730w with half the capability
161048 -        and costs twice as much, but is described as for "business
161049 -        use," rather than entertainment, and so is sold with Vista
161050 -        Business which HP replaces with Windows XP 32-bit
161051 -        line-of-business software for making the computer productive.
161052 -        ref SDS 15 LO8H
161054 -         ..
161055 -        [On 090710 Windows XP Pro SP2 successfully installed on c16, HP
161056 -        HDX 18t notebook 64-bit computer to replace Vista 64-bit OS;
161057 -        got past Microsoft blue screen error by applying guidance from
161058 -        Microsoft Technical Support to download Intel drivers for SATA
161059 -        hard drives, and call the drivers with a separate floppy disk
161060 -        drive connected to USB port running concurrently with XP setup
161061 -        code in the CD ROM drive, ref SDS 16 SH4K, and now need HP
161062 -        drivers for Windows XP. ref SDS 16 NZ6J
161064 -         ..
161065 -        [On 090715 1651 took possession of c16 signaling acceptance
161066 -        that Fry's completed initial configuration of the HP HDX 18t
161067 -        Core 2 Quad QX9300 (2.53 GHz) 500 GB HHD 72000 RMM and
161068 -        replacing Vista 64-bit operating system with Windows XP 32-bit
161069 -        OS, and with Windows 7 64-bit OS (beta build 7) as a dual boot
161070 -        setup. ref SDS 17 EZ5K
161072 -  ..
161073 - Brock initially suggested configuring the computer with Vista 32-bit
161074 - OS, so that there would be greater likelihood of compatibility with
161075 - Windows XP Pro.
161077 -  ..
161078 - Afer lengthy discussion, Brock changed his mind, and suggested
161079 - installing Vista 64-bit software.
161081 -  ..
161082 - Brock said that if the configuration planned for running the SDS
161083 - program does not work, then the computer can be returned within 21
161084 - days for full refund, no questions asked.
161086 -  ..
161087 - The initial configuration with 8 GB RAM and 1 GB video card cost about
161088 - $3,700 with tax out the door.
161090 -  ..
161091 - Decided to reduce RAM to 4 GB and the video card to 500 MB to save
161092 - $1,000 on initial purchase.  Brock said this can be upgrated later if
161093 - desired.  Brock indicated that unless the system is used for computer
161094 - games that are graphics intensive, there will likely be no performance
161095 - loss by reducing memory.
161096 -
161097 -            [On 090715 1651 took possession of c16 signaling acceptance
161098 -            that Fry's completed initial configuration of the HP HDX
161099 -            18t Core 2 Quad QX9300 (2.53 GHz) 500 GB HHD 72000 RMM and
161100 -            replacing Vista 64-bit operating system with Windows XP
161101 -            32-bit OS, and with Windows 7 64-bit OS (beta build 7) as a
161102 -            dual boot setup. ref SDS 17 EZ5K
161104 -  ..
161105 - Bought Microsoft Office for 64-bit configuration.  We should able to
161106 - install existing software on the Windows XP primary OS configuration
161107 - (hopefully).
161109 -  ..
161110 - Ordered following system...
161112 -     ..
161113 -    Invoice
161114 -    Order Number................................... H107573826
161115 -    Date............................................... 090623
161116 -
161117 -    See Order status, Return policy, troubleshooting...... ref SDS 0 GH4I
161118 -
161119 -            [On 090624 3823 HP has a direct sales line. ref SDS 9 JN7I
161121 -             ..
161122 -            [On 090630 1518 notice received from HP that order shipped
161123 -            from Shanghai China. ref SDS 10 UR5H
161124 -
161125 -    1.  HP HDX 18T Premium Series customizable Notebook PC
161126 -        Core2 Quad QX9300 (2.53) 4GB 500GB 512M 18" Display
161128 -         ..
161129 -        Computer supports HDMI protocol for connecting to large screen
161130 -        external display.
161131 -
161132 -            [On 091006 0930 connected and configured for video display
161133 -            on large screen Visio VA320M television with 32" screen.
161134 -            ref SDS 22 PC4R; this is accomplished by connecting HDMI
161135 -            cable from HDMI port on television to HMDI port on
161136 -            computer, and then pressing FN anf F4. ref SDS 22 MU52
161138 -             ..
161139 -            [On 091109 1048 ordered and paid $287.48 for Windows 7
161140 -            official release, including installation and configuration
161141 -            at Fry's. ref SDS 23 XM78
161143 -         ..
161144 -        Estimated build date is July 2, 2009.  Chosen delivery method
161145 -        is Standard 5-7 Business Days and HP will submit tracking
161146 -        information once the order ships.
161147 -
161148 -            [On 090702 1646 c16 order placed today on 090623 was
161149 -            received from HP. ref SDS 11 ON8O
161151 -             ..
161152 -            [On 090702 1828 delivered c16 to Fry's for configuration
161153 -            with Windows XP operating system replacing Vista and
161154 -            installing Windows 7 as a dual boot option. ref SDS 12 UL8I
161156 -         ..
161157 -        See "Components"........ ref SDS 0 YP40
161159 -         ..
161160 -        Product number........................... NK625AV
161161 -        Serial number............................
161162 -
161170 -
161171 -            [On 090630 1518 notice from HP that the computer was
161172 -            shipped from China lists product identification and
161173 -            specifications again. ref SDS 10 UR5H
161175 -             ..
161176 -            [On 090715 2146 BIOS lists "System Information" but
161177 -            provides few settings for configuring the computer.
161178 -            ref SDS 18 ZS40
161180 -         ..
161181 -        Price.............................................. $2363.99
161183 -         ..
161184 -    2.  Targus Delux Platinum Case
161185 -
161186 -        Product number............................ PH680A
161188 -         ..
161189 -        Price..............................................    47.99
161191 -         ..
161192 -    3.  Microsoft Office Home and Student 2007
161193 -
161194 -        Product number.........................RZ463AA#BA
161195 -
161196 -               [On 090719 2211 installed MSO on c16. ref SDS 19 R65H
161198 -         ..
161199 -        Price..............................................   119.99
161200 -
161201 -                    Sales tax CA............................. 234.21
161202 -                    Recycling................................  16.00
161203 -                    Shipping.................................   FREE
161205 -     ..
161206 -    Total...................................................$2782.18
161207 -
161208 -            [On 091109 1048 ordered and paid $287.48 for Windows 7
161209 -            official release, including installation at Fry's.
161210 -            ref SDS 23 XM78
161220 -         ..
161221 -        Summary of Savings...
161222 -
161223 -                    Notebook rebate.............. $200.00
161224 -                    PC and Accessory rebate.......  30.00
161225 -                    Acc rebate 20%................  12.00
161227 -         ..
161228 -        Components HDX 18T Notebook...
161229 -
161230 -        1.  Windows Vista Home Premium with Service Pack 1 (64-bit)
161231 -
161232 -        2.  System Recovery DVD Windows Vista Home Premium (64-bit)
161233 -
161234 -                This simply restores the factory default, which we
161235 -                don't need.
161237 -                 ..
161238 -                It doesn't really matter, because we are going to
161239 -                install Windows 7; we need the product key for Vista to
161240 -                upgrade to Windows 7.
161242 -             ..
161243 -        3.  Intel Core2 Quad Processor QX9300 (2.53GHz)
161245 -             ..
161246 -        4.  4GB DDR2 System Memory (2 Dimm) - For 512MB NVIDIA
161248 -             ..
161249 -        5.  512MB NVIDIA GeForce 9600M GT - For DDR2 Memory
161250 -
161251 -                Note if graphics memory is upgraded to 1 GB, then DDR2
161252 -                memory must be upgraded to DDR3; and similarly, 4GB
161253 -                DDR2 memory can be upgraded to 8GB; but if memory is
161254 -                upgraded to DDR3, then graphics must be upgraded to 1
161255 -                GB
161257 -             ..
161258 -        6.  500GB 7200 RPM SATA Dual Hard Drive (250GB x 2) with HP
161259 -            ProtectSmart Hard Drive Protection against sudden impacts
161260 -            like small drops and bumps that jar the system.
161262 -  ..
161263 - SATA 7200 RMP is the same specification as for c14 received on 041116.
161264 - ref SDS 1 O55U
161266 -  ..
161267 - C16 Invoice continues...
161268 -
161269 -        7.  18.4" diagonal High Definition HP Ultra BrightView Infinity
161270 -            Display (1920x1080p)
161272 -             ..
161273 -        8.  CD ROM Blu-Ray ROM with SuperMulti DVD+/-R/RW Double Layer
161275 -             ..
161276 -        9.  Webcam + Fingerprint Reader with HP Imprint Finish (Fluid)
161278 -             ..
161279 -       10.  Intel Next-Gen Wireless-N Mini-card with Bluetooth
161280 -
161281 -                [On 090805 0110 c16 system notice that Bluetooth not
161282 -                properly licensed, and so was shut down. ref SDS 21
161283 -                N55H
161285 -             ..
161286 -       11.  No TV Tuner w/remote control
161288 -             ..
161289 -       12.  HP Color Matching Keyboard
161291 -             ..
161292 -       13.  Battery 8 Cell Lithium Ion 50% OFF Extra
161293 -
161294 -                This is an extra battery because charge lasts only
161295 -                about 2 hours.  Ordered 2 batteries for situations
161296 -                where power is not convenient, for example taking
161297 -                Millie to the hospital.  It can be difficult to find an
161298 -                electrical outlet, so the computer has to run on
161299 -                batteries for up to 5 hours.  Another example is
161300 -                working through power outages.
161301 -
161302 -                    [On 090715 evaluation c16 cites advantages of 2
161303 -                    batteries, and evident extended life of a battery
161304 -                    charge, and faster recharging while using the
161305 -                    computer. ref SDS 18 OY4N
161307 -                     ..
161308 -                    [On 090804 1138 needed 2nd battery at Kaiser, and
161309 -                    discovered the battery is not charged. ref SDS 20
161310 -                    A44R
161312 -             ..
161313 -       14.  Productivity Software by Customer (SDS)
161315 -        ..
161316 -       Order status....
161318 -        ..
161319 -       Return and exchange policy
161320 -
161321 -              http://www.shopping.hp.com/webapp/shopping/return_exchange.do
161323 -        ..
161324 -       Troubleshooting and Drivers
161325 -
161326 -              http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
161327 -
161329 -        ..
161330 -       Account...
161331 -
161332 -              https://www.shopping.hp.com/webapp/shopping/sign_in.do
161334 -        ..
161335 -       Customer Service...
161336 -
161337 -              http://www.shopping.hp.com/webapp/shopping/help.do
161338 -
161340 -  ..
161341 - Will get an email confirming the order.
161343 -  ..
161344 - Need to confirm with HP engineers this machine can be configured with
161345 - Windows XP as primary OS, since Fry's was unable to do this with the
161346 - Toshiba Qomiso, reported on 090617. ref SDS 3 PPVX
161347 -
161348 -        [On 090624 0858 called HP; Carrie confirmed that the HP HDX 18T
161349 -        QX9300 notebook can install Windows XP as the primary OS and
161350 -        Windows Vista or Windows 7 can be configured for dual boot,
161351 -        with the hard drive partitioned c - k, and with the Wndows XP
161352 -        installed on i and Windows 7 on j. ref SDS 9 EO7J
161353 -
161354 -
161355 -
161357 -  ..
1614 -
1615 -
1616 - 2235
1617 -
161701 - Called HP
161702 -
161703 - Technical Support....
161704 -
161705 -                       877 266 8359
161706 -
161707 - ...to verify we can install Windows XP Pro as primary OS and install
161708 - Windows 7 as alternate dual boot for OS instead of Vista, so we can
161709 - run SDS which is DOS line-of-business application, and can switch to
161710 - 64-bit environment to test new tools, per objectives of procurement
161711 - explained above. ref SDS 0 WW9N
161712 -
161713 -        [On 090624 0830 got a better number for HP to contact Technical
161714 -        Support, ref SDS 9 JN7I, and learned there is a dedicated group
161715 -        that will support the HDX 18T computers. ref SDS 9 SK4G
161717 -  ..
161718 - Talked to Orlando in Mexico.
161720 -  ..
161721 - Orlando was difficult to understand because of accent, and because the
161722 - telephone connection was poor.  His voice was very low, and discussion
161723 - was interrupted with gaps in the electronic transmission.
161725 -  ..
161726 - Asked about configuring the new HDX 18t computer, which was ordered
161727 - today from HP, per above, ref SDS 0 294M, with Windows XP 32-bit
161728 - operating system for running legacy 16-bit software programs, as
161729 - explained by Brock in the Sales Department, per above? ref SDS 0 F43N
161731 -  ..
161732 - Orlando advised that the HP HDX 18t notebook computer comes
161733 - pre-configured with Windows Vista 64-bit operating system, and HP
161734 - Technical Support will not provide assistance for any other
161735 - configuration.
161737 -  ..
161738 - Had difficulty understanding Orlando due to a heavy accent, so ended
161739 - the call.
161740 -
161741 -        [On 090624 0858 called HP; Carrie confirmed that the HP HDX 18T
161742 -        QX9300 notebook can install Windows XP as the primary OS and
161743 -        Windows Vista or Windows 7 can be configured for dual boot,
161744 -        with the hard drive partitioned c - k, and with the Wndows XP
161745 -        installed on i and Windows 7 on j. ref SDS 9 EO7J
161746 -
161747 -
161749 -  ..
1618 -
1619 -
1620 - 2247
1621 -
162101 - Called back and the person who answered refused to transfer the call
162102 - to a technical engineer, so hung up and called again.
162103 -
162104 -
162106 -  ..
1622 -
1623 -
1624 - 2258
1625 -
162501 - Called back and talked to Bianca in the Philipines.
162502 -
162503 - She transferred the call to an technical engineer.
162505 -  ..
162506 - The line went dead.
162507 -
162509 -  ..
1626 -
1627 -
1628 - 2303
1629 -
162901 - Called back and talked to Anna located Philipines.
162902 -
162903 - Anna said she was transferring the call to Technical Engineer.
162905 -  ..
162906 - Anna was difficult to understand because of accent, and because the
162907 - telephone connection was poort.  Her voice was very low, and
162908 - discussion was interrupted with gaps in the electronic transmission.
162910 -  ..
162911 - Talked to Anne.
162913 -  ..
162914 - Same problems of difficulty understanding what was being said.
162916 -  ..
162917 - After 10 minutes of exhaustive efforts, Anne turned out to be another
162918 - person in the same call center as Anna, and she refused to tranfer the
162919 - call to technical support.
162921 -  ..
162922 - Was never able to explore issues with technical engineer.
162923 -
162924 -
162926 -  ..
1630 -
1631 -
1632 - 2323
1633 -
163301 - Received letter from HP saying...
163302 -
163303 -    1.  Subject: Your request to update/reset your password at the HP Home & Home Office Store
163304 -        Date: Wed, 24 Jun 2009 06:49:01 +0000 (GMT)
163311 -         ..
163312 -    2.  Thank you for visiting the Home and Home Office Store.
163314 -         ..
163315 -    3.  To update/reset your account password, promptly click on the
163316 -        link below, or copy the link into your internet browser.  This
163317 -        link is time sensitive and will expire in 72 hours, also the
163318 -        link can only used to reset the password one time.
163319 -
163320 -           https://www.shopping.hp.com/webapp/shopping/hpp_reset_pwd_landing.do?guid=GLDLR0LSPUH3CSLSSD30BWZXGOGJV9EH&level=0&email=rodwelch%40pacbell.net
163322 -             ..
163323 -            [On 090624 0858 Carrie advised that the password has been
163324 -            setup for the new account on the new computer c16.
163325 -            ref SDS 9 Y17P
163327 -         ..
163328 -    4.  We hope your visit to the Home and Home Office Store has been
163329 -        enjoyable. To place your sales order, visit our website at
163330 -        www.hpshopping.com (24 hours a day, 7 days a week), or call us
163331 -        at 1 (888) 999-4747.
163333 -         ..
163334 -    5.  We're here to make your shopping experience easy,
163335 -
163336 -        HP Home & Home Office Store
163337 -
163338 -           http://www.hpshopping.com
163339 -
163341 -  ..
163342 - Clicked on the link to set a password, ref SDS 0 DQ9L, and this
163343 - failed.  Tried several times to set the password, and continued to get
163344 - error messages.
163345 -
163347 -  ..
1634 -
1635 -
1636 - 2348
1637 -
163701 - Sent a letter to HP reporting problems using their communication
163702 - systems...
163703 -
163704 -    1.  Subject: Re: Your request to update/reset your password at the HP Home & Home Office Store
163705 -        Date: Tue, 23 Jun 2009 23:50:52 -0700
163709 -         ..
163710 -    2.  For some reason could not make this work.  Tried 5 times, and
163711 -        keep getting same loop. ref SDS 0 03GH
163712 -
163713 -            [On 090624 0858 Carrie advised that the password has been
163714 -            setup for the new account on the new computer c16.
163715 -            ref SDS 9 Y17P
163716 -
163723 -
163724 -
163725 -
163727 -  ..
1638 -
1639 -
1640 - 2358
1641 -
164101 - Received letter from HP responding to the letter earlier reporting
164102 - failure using HP's link to apply a password, per above. ref SDS 0 4R6J
164103 -
164104 -    1.  Subject:  Your request to update/reset your password at the HP Home &Home Office Store
164105 -        Date: Tue, 23 Jun 2009 23:56:16 -0700
164109 -         ..
164110 -    2.  Thank you for contacting the HP Home & Home Office Store [per
164111 -        the letter to HP above, ref SDS 0 4R6J].
164113 -         ..
164114 -    3.  Your message is important to us, and an HP Home & Home Office
164115 -        sales associate will personally respond to questions about our
164116 -        products, services and website within 24 hours.  Please do not
164117 -        reply to this automatically generated email, as your response
164118 -        will not reach us.
164120 -         ..
164121 -    4.  For immediate assistance related to the HP Home & Home Office
164122 -        Store, please call 1-888-222-0029 between 7:00 AM - 2:00 AM EST
164123 -        7 days a week.
164124 -
164125 -            [On 090624 0858 Carrie advised that the password has been
164126 -            setup for the new account on the new computer c16.
164127 -            ref SDS 9 Y17P
164129 -         ..
164130 -    5.  If your inquiry is not related to the HP Home & Home Office
164131 -        Store, we will attempt to redirect your inquiry to the
164132 -        appropriate HP organization for a response.
164134 -         ..
164135 -    6.  For general Hewlett-Packard feedback, technical support issues,
164136 -        rebate issues, international customers, or feedback not
164137 -        directly related to the HP Home & Home Office Store, we suggest
164138 -        resubmitting your inquiry using the HP Assistance directory
164139 -        page at the following URL:
164140 -
164141 -            http://welcome.hp.com/country/us/en/contact_us.html
164143 -         ..
164144 -    7.  Thanks again for contacting us,
164146 -         ..
164147 -    8.  HP Home & Home Office Sales Center
164148 -
164149 -
164150 -
164151 -
164152 -
164153 -
164154 -
164155 -
164156 -
164157 -
164158 -
164159 -
1642 -