THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: June 16, 2009 12:45 PM Tuesday; Rod Welch

Millie meeting Doctor Rugo UCSF MPA treatment recover radiation error.

1...Summary/Objective


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CONTACTS 

SUBJECTS
White Blood Cell Condition Blood Test Shows Too Low Doctor Johnson A                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
0403 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0403 -    ..
0404 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
0405 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
040501 - Follow up ref SDS 72 0000. ref SDS D0 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
040502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040503 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040504 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040505 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040507 -  ..
0406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0407 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0408 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0409 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
040901 - After getting the blood draw in the Infusion Clinic on the 5th floor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040902 - at 1145, ref SDS D2 TP9L, Millie went to the Breast Care Clinic on the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
040903 - 2nd floor, implementing the revised schedule submitted by Mike                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040904 - yesterday, and confirmed in Millie's letter to the team, reported on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040905 - 090615 1516. ref SDS C9 YW5X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040907 -  ..
040908 - Doctor Rugo attended the meeting at the onset with Tara.  They worked                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040909 - together doing the examination, which is unusual.  Normally Tara does                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040910 - examinations, and Doctor Rugo visits at the end of the meeting for 5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040911 - or 10 minutes, when she is onsite.  Today, signaled a new phase of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040912 - stronger support to recover from medical mistakes getting radiation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040913 - services from UCSF on referral from Kaiser, which caused cancer to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040914 - spread, and created breathing problems, reported by Doctor Hsu last                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040915 - week on 090609 0900. ref SDS B5 W65W                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
040917 -  ..
040918 - Starting treatment today required 160 tasks listed in SDS records from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
040919 - 090310, when Millie notified the team that IBC seemed to persist in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040920 - the breastbone, ref SDS 48 O56X  On 090312, Tara reported increased                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
040921 - inflammation in the breastbone was not cancer, but reaction to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040922 - radiation. ref SDS 52 YX9F  Doctor Hsu concurred, saying Millie's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
040923 - letter on 090310 was a mistake. ref SDS 52 UL5L  On 090220, the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040924 - medical team was asked about an MRI or other test to assess patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040925 - concern about progression of cancer in the breastbone. ref SDS 42 EA5P                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
040926 - At the meeting on 090312, the medical team planned to rely on visual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040927 - examination, ref SDS 52 F893, and did not address using MRI testing.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
040928 - ref SDS 52 BY8L  On 090330, UCSF decided not to perform MRI testing to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
040929 - assess recovery from IBC with radiation. ref SDS 64 LO5N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040931 -  ..
040932 - Doctor Rugo and Tara had reviewed correspondence on Millie's care                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
040933 - since the prior examination on 090514, ref SDS 72 TP9L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
040934 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040935 -        1.  Doctor Rugo's letter to Kaiser notifies                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040936 -            Millie's primary care physician, Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040937 -            Johnson, that the best evidence at UCSF                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040938 -            Cancer Center shows MPA is the best                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040939 -            treatment for Millie to recover                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
040940 -            from 8th relapse of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040941 -            cancer........................... 090514 0830, ref SDS 72 DI63                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040943 -             ..
040944 -        2.  Millie notifies medical team results of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040945 -            meeting at UCSF - Doctor Rugo prescribed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040946 -            MPA to implement Doctor Johnson's strategy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040947 -            at Kaiser for UCSF to treat Millie's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040948 -            cancer as a chronic disease                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
040949 -            in order to recover from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040950 -            8th relapse...................... 090514 2346, ref SDS 73 LF3H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040952 -             ..
040953 -        3.  Doctor Rugo notifies medical team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
040954 -            that Doctor Johnson refuses to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
040955 -            order treatment which Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
040956 -            Johnson requested UCSF                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
040957 -            to prescribe..................... 090515 0952, ref SDS 74 GR4O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040959 -             ..
040960 -        4.  Millie demands that Kaiser order treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040961 -            prescribed by UCSF at the request of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040962 -            Millie's primary care physician, Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040963 -            Johnson, and required by Millie's medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040964 -            insurance agreement with Kaiser to provide                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040965 -            treatment based on the best evidnece                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040966 -            which in this case is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
040967 -            MPA prescribed by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
040968 -            Doctor Rugo...................... 090515 1017, ref SDS 75 6Q8W                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040970 -             ..
040971 -        5.  Doctor Rugo's letter to medical team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040972 -            wishes Millie good luck getting Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
040973 -            to perform insurance agreement to provide                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040974 -            treatment based on best evidence of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040975 -            Doctor Rugo's letter to Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
040976 -            on 090514 prescribing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
040977 -            MPA.............................. 090515 1518, ref SDS 77 PW7H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040979 -             ..
040980 -        6.  Millie notified Doctor Rugo that Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040981 -            Johnson filing appeal for Kaiser to treat                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040982 -            Millie with MPA protocol prescribed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040983 -            by UCSF for Millie to recover                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
040984 -            from the 8th relapse of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040985 -            cancer........................... 090516 0858, ref SDS 78 SY4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040987 -             ..
040988 -        7.  Millie's letter notifies medical team that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040989 -            Doctor Johnson received a draft to expedite                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
040990 -            filing appeal to correct mistake in Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040991 -            Outside Referral Department refusing to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040992 -            implement Doctor Johnson's strategy treating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
040993 -            Millie's cancer as a chronic disease in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040994 -            time for Millie to recover from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
040995 -            Millie's 8th relapse of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040996 -            cancer........................... 090518 0017, ref SDS 79 R16I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040998 -             ..
040999 -        8.  Doctor Johnson notified medical team that he                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041000 -            changed his mind; instead of filing an appeal                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041001 -            with Member Services to correct Doctor Mason's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041002 -            refusal to follow Kaiser's insurance policy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041003 -            he sent the draft appeal to alert Doctor Mason,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041004 -            and told Millie to file an appeal with Member                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041005 -            Services, which is an error, since Millie has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041006 -            not been denied medical services; and the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041007 -            doctor further says he is relieved of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041008 -            responsibility to prescribe treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041009 -            for Millie to recover from cancer,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041010 -            because Kaiser's Outside Referrals                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041011 -            Department has a better                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041012 -            understanding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041013 -            of Medicare...................... 090519 1536, ref SDS 80 5K7H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041015 -             ..
041016 -        9.  Millie's letter to medical team demands                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041017 -            Kaiser provide treatment to recover from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041018 -            8th relapse of cancer, and asks Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041019 -            Rugo at UCSF for a "drop dead date" that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041020 -            estimates how much time treatment can be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041021 -            delayed helping Kaiser comply with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041022 -            insurance requirements to provide                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041023 -            medical care in time to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041024 -            be effective..................... 090519 1613, ref SDS 81 8V8H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041026 -             ..
041027 -       10.  Doctor Johnson notified medical team that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041028 -            Kaiser "offers" Millie Gemzar or Navelbine                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041029 -            single-agent chemotherapy, which he says                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041030 -            are high risk to fail for Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041031 -            profile, and are likely to cause Millie                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041032 -            harm; and Kaiser refuses treatment with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041033 -            MPA prescribed by UCSF Cancer Center                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041034 -            as targeted to treat Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041035 -            profile in time to be effective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041036 -            recovering from 8th relapse                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041037 -            of cancer........................ 090520 1113, ref SDS 82 UC9G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041039 -             ..
041040 -       11.  Millie notifies medical team she has called                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041041 -            Kaiser for 3 days and left messages to speak                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041042 -            with Doctor Johnson assisting Kaiser implement                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041043 -            insurance agreement to treat Millie for the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041044 -            8th relapse of cancer, and nobody has returned                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041045 -            calls for 3 days; Millie relates Doctor Johnson                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041046 -            disclosed in the meeting at Kaiser on 090515                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041047 -            that Navelbine and Gemzar do not meet Kaiser's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041048 -            standard of care for Millie's patient profile,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041049 -            and so he would get in trouble for prescribing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041050 -            these agents in Millie's case; Millie asks                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041051 -            Doctor Johnson as the primary care physician                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041052 -            to explain trade-offs between risks and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041053 -            benefits of Gemzar and Navelbine compared                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041054 -            to MPA prescribed by Doctor Rugo at UCSF                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041055 -            Cancer Center; and Millie demands                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041056 -            that Kaiser provide treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041057 -            suitable to Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041058 -            profile.......................... 090520 1137, ref SDS 83 5K9M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041060 -             ..
041061 -       12.  Doctor Johnson notifies medical team that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041062 -            Gemzar and Navelbine comply with Kaiser's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041063 -            standard of care for treating cancer; does                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041064 -            not say these single-agent chemotherapy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041065 -            agents are suitable for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041066 -            Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041067 -            profile.......................... 090520 1703, ref SDS 84 HN4I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041069 -             ..
041070 -       13.  Millie notified medical team of calls to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041071 -            Kaiser and leaving messages the past 3 days                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041072 -            asking Doctor Johnson to prescribe treatment;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041073 -            Doctor Johnson's letter on 090520 1703 saying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041074 -            Gemzar and Navelbine are options for Millie,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041075 -            ref SDS 84 HN4I, conflicts with guidance during                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041076 -            the meeting at Kaiser on 090515 1140 saying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041077 -            Gemzar and Navelbine are not appropriate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041078 -            for Millie's patient profile, and that Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041079 -            Johnson would get in trouble if an audit shows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041080 -            he prescribed these single-agent chemotherapy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041081 -            agents for Millie, because Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041082 -            profile now resists single-agent chemotherapies,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041083 -            ref SDS 76 658J; on 090330 Millie notified                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041084 -            medical team that cancer relapsed; on 090412                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041085 -            Millie requested treatment for 8th relapse of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041086 -            her cancer; on 090514 UCSF Cancer Center notified                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041087 -            Kaiser that MPA is the best choice of treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041088 -            targeted to Millie's patient profile; on 090515                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041089 -            Doctor Johnson at Kaiser agreed; since Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041090 -            has not provided care, Millie asked Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041091 -            Expedited Claims to assist Oncology preparing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041092 -            a workup to order treatment prescribed by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041093 -            UCSF Cancer Center or such other care                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041094 -            suitable for Millie's patient profile;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041095 -            Millie asks Doctor Rugo how much time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041096 -            can be invested on administrative                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041097 -            delay before treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041098 -            will no longer be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041099 -            effective........................ 090520 1710, ref SDS 85 P65H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041101 -             ..
041102 -       14.  Millie's letter to Doctor Rugo at UCSF with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041103 -            copy to Doctor Hsu asks about getting treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041104 -            with hyperthermia and Doxil, while Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041105 -            resolves delays ordering MPA prescribed by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041106 -            Doctor Rugo for Millie to recover from from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041107 -            8th relapse of cancer, which Millie reports                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041108 -            is getting worse every day, and since Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041109 -            has previosuly authorized treatment with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041110 -            hyperthermia and Doxil, which Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041111 -            Rugo recommended earlier on 090129                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041112 -            for Millie to recover from her                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041113 -            7th relapse...................... 090521 0211, ref SDS 86 6M4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041115 -             ..
041116 -       15.  Doctor Johnson notifies Millie without notice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041117 -            to medical team and saying Millie can "choose"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041118 -            which next treatment regimen that Millie                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041119 -            wants, and that no treatment would be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041120 -            considered more superior than                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041121 -            another.......................... 090521 2006, ref SDS 87 UD5H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041122 -            the doctor says Millie needs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041123 -            urgent treatment and so should                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041124 -            notify Kaiser which treatment Millie                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041125 -            chooses by the end of the week, which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041126 -            is the next day in roughly                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041127 -            12 hours......................... 090521 2006, ref SDS 87 HC8O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041128 -            the doctor further tells Millie                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041129 -            to call Medicare for prescribing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041130 -            treatment suitable for Millie's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041131 -            patient profile, rather than                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041132 -            call her doctor in Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041133 -            Oncology........................ 090521 2006, ref SDS 87 HC93                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041135 -             ..
041136 -       16.  Millie notifies medical team that Pamela                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041137 -            Powel in Kaiser Expedited Claims agreed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041138 -            to assist the team prepare a workup and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041139 -            Tumor Board review to develop a treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041140 -            plan for Millie to recover from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041141 -            the 8th relapse of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041142 -            cancer.......................... 090522 0813, ref SDS 88 7Z5V                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041143 -            Millie cites shock being suddenly                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041144 -            told by Kaiser to "choose" treatment,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041145 -            because for 8 years, Doctor Johnson                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041146 -            has always prescribed treatment,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041147 -            and has never presented any                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041148 -            alternatives for patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041149 -            to "choose"..................... 090522 0813, ref SDS 88 7Z4R                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041150 -            Millie chooses treatment with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041151 -            hyperthermia and Doxil in order to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041152 -            implement Doctor Rugo's treatment plan                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041153 -            submitted to Kaiser on 090129 - reported                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041154 -            on 090130, ref SDS 31 HK3V, and to meet                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041155 -            Doctor Johnson's warning today that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041156 -            treament is needed tomorrow, ref SDS 87                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041157 -            HC8O, targeted to Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041158 -            profile, shown by effective recovery                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041159 -            the past 4 months from treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041160 -            with radiation and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041161 -            hyperthermia.................... 090522 1000, ref SDS 88 715V                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041163 -             ..
041164 -       17.  Doctor Johnson notifies medical team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041165 -            that Kaiser has prepared workup on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041166 -            change in Millie's medical condition                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041167 -            relapsing for the 8th time and with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041168 -            breathing problems that have not been                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041169 -            diagnosed; Kaiser does not submit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041170 -            the workup, nor prescribe care;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041171 -            the doctor says Millie's case                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041172 -            is too complex for help from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041173 -            review by a Kaiser Tumor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041174 -            Board........................... 090522 1247, ref SDS 89 XO5O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041175 -            Kaiser refuses to prescribe                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041176 -            treatment for Millie to recover                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041177 -            from 8th relapse of cancer, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041178 -            maintains that Millie must choose                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041179 -            between single-agent chemotherapy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041180 -            treatments Gemzar and Navelbine                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041181 -            which the doctor has previously                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041182 -            reported are not effective for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041183 -            Millie's patient profile,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041184 -            but are good treatments                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041185 -            for other cancer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041186 -            patients........................ 090522 1247, ref SDS 89 4Q8H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041187 -            Kaiser refuses to order treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041188 -            prescribed by Doctor Rugo at UCSF                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041189 -            targeted to Millie's patient profile                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041190 -            demonstrating best evidence for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041191 -            Millie to recover from 8th relapse                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041192 -            of cancer; conflicts with patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041193 -            history showing Kaiser has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041194 -            ordered similar treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041195 -            8 times........................ 090522 1247, ref SDS 89 4Q88                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041196 -            Kaiser confirms prior guidance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041197 -            that Gemzar and Navelbine proposed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041198 -            by Kaiser to treat Millie probably                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041199 -            won't work, because Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041200 -            profile resists single-agent drugs;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041201 -            Kaiser says that rather than choose                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041202 -            treatments which will likely fail,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041203 -            Millie can choose to die in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041204 -            Hospice care................... 090522 1247, ref SDS 89 4Q98                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041206 -             ..
041207 -       18.  Millie notifies medical team that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041208 -            Kaiser recommends urgent treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041209 -            should start soon to recover                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041210 -            from 8th relapse of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041211 -            cancer......................... 090522 1351, ref SDS 90 7R7J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041212 -            requests medical advice on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041213 -            results expected from treating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041214 -            Millie's patient profile with single-agent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041215 -            chemotherapy Gemzar and Navelbine - will                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041216 -            this be weeks of agonizing side effects                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041217 -            and then progression of cancer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041218 -            that requires treatment "targeted"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041219 -            to Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041220 -            profile........................ 090522 1351, ref SDS 90 2T4S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041221 -            Millie asks for advice on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041222 -            Kaiser clinical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041223 -            trials......................... 090522 1351, ref SDS 90 2T4V                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041224 -            Millie asks for advice comparing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041225 -            treatment with hyperthermia, radiation,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041226 -            and Doxil, and other appropriate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041227 -            agents......................... 090522 1351, ref SDS 90 2T4Y                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041228 -            and Millie notified medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041229 -            team she chooses treatment with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041230 -            hyperthermia and radiation,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041231 -            and Doxil, ext................. 090522 1351, ref SDS 90 2T5R                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041233 -             ..
041234 -       19.  Doctor Johnson advises Millie and without                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041235 -            notice to medical team that CPT 11 listed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041236 -            in the doctor's medical chart to treat                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041237 -            Millie for breast cancer is usually                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041238 -            prescribed to treat colon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041239 -            cancer......................... 090522 1953, ref SDS 91 YT5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041240 -            the doctor does not answer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041241 -            Millie's question to compare treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041242 -            with hyperthermia, radiation, etc; the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041243 -            doctor advises he has "no idea" how to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041244 -            advise Millie about results to expect                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041245 -            from treatment with Gemzar and Nabelbine                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041246 -            proposed by Kaiser, because these                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041247 -            single-agent chemotherapy treatments                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041248 -            may not work at all for Millie's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041249 -            complex patient profile to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041250 -            recover from her 8th                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041251 -            relapse of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041252 -            cancer......................... 090522 1953, ref SDS 91 UW6G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041254 -             ..
041255 -       20.  Millie submits claim to Paula in Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041256 -            Member Services Claims Resolution Department                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041257 -            demanding prescription for treatment of 8th                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041258 -            relapse of cancer, and citing referral from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041259 -            Expedited Claims where Paula had previously                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041260 -            advised Millie to file a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041261 -            claim.......................... 090523 0148, ref SDS 92 2P6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041262 -            Millie claims letter from primary                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041263 -            care physician advising paitient to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041264 -            choose the next treatment fails to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041265 -            perform Millie's entitlement under                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041266 -            insurance EOC Section 2 for her doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041267 -            to explain trade-offs of possible                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041268 -            treatments and prescribe standard                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041269 -            of care for Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041270 -            profile in time to be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041271 -            effective...................... 090523 0148, ref SDS 92 DQ5V                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041272 -            Millie cites patient history                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041273 -            showing Kaiser routinely prescribes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041274 -            clinical trials for standard of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041275 -            care treating Millie's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041276 -            complex patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041277 -            profile........................ 090523 0148, ref SDS 92 DQ8P                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041278 -            Millie demands that Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041279 -            notify her immediately of her                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041280 -            next treatment because the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041281 -            doctor has notified the medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041282 -            team that Millie needs urgent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041283 -            treatment quickly to prevent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041284 -            cancer from cascading out                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041285 -            of control..................... 090523 0148, ref SDS 92 DQ9Q                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041287 -             ..
041288 -            Millie's letter to Kaiser Member Services                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041289 -            Claims Resolution Department with copy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041290 -            to medical team objects to delaying treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041291 -            of worsening cancer being in a "loop" where                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041292 -            Kaiser Expedited Claims Department sent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041293 -            Millie's demand for care to Member Services                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041294 -            Claims Resolution Department, which then                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041295 -            proposed further 5 - 10 day delay sending                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041296 -            demand for immediate treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041297 -            back to Expedited                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041298 -            claims......................... 090528 1228, ref SDS 93 UD5H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041300 -             ..
041301 -            Millie demands treatment under                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041302 -            EOC Section 2 that requires primary                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041303 -            care physician to provide medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041304 -            services applying standard of care                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041305 -            for Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041306 -            profile........................ 090528 1228, ref SDS 93 4N3R                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041308 -             ..
041309 -            Millie requests address for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041310 -            driving immediately to sign documents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041311 -            Member Services Claims Resolution says                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041312 -            will take 5 - 10 days to process by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041313 -            mail, so that treatment can begin                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041314 -            immediately; Kaiser fails to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041315 -            expedite care.................. 090528 1228, ref SDS 93 4N7U                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041317 -             ..
041318 -            Millie reports cancer progressing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041319 -            and so to mitigate damages from Kaiser's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041320 -            failure to perform EOC requirements                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041321 -            she will get care from others                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041322 -            and bill Kaiser................ 090528 1228, ref SDS 93 4N8X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041324 -             ..
041325 -            Millie's letter notifies UCSF authorized                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041326 -            payment to mitigate damages from Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041327 -            failure to perform duty to prescribe                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041328 -            treatment in time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041329 -            to be effective................ 090528 1334, ref SDS 94 UD5H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041331 -             ..
041332 -            cancer worsening after 2 months                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041333 -            without treatment, causing left                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041334 -            arm lymphedema to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041335 -            increase....................... 090528 1334, ref SDS 94 2L6W                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041337 -             ..
041338 -       21.  Doctor Rugo notifies medical team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041339 -            she guesses Millie can get treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041340 -            when Millie decides                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041341 -            to do so....................... 090528 1613, ref SDS 95 XZ4M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041342 -            and proposes Millie get treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041343 -            with gemcitabine............... 090528 1613, ref SDS 95 4T6K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041344 -            patient history indicates Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041345 -            Rugo "guesses" incorrectly, since                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041346 -            case study shows that at all times                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041347 -            Kaiser has required the doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041348 -            to write a chemotherapy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041349 -            order based on best                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041350 -            evidence....................... 090528 1613, ref SDS 95 KM4K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041351 -            Doctor Rugo proposes working                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041352 -            out trial therapy after gemcitabine                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041353 -            and maintains the patient would be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041354 -            liable for cost sharing beyond                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041355 -            terms of agreement with Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041356 -            that requires Kaiser to prescribe                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041357 -            treatment suitable to patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041358 -            profile and based on best                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041359 -            evidence....................... 090528 1613, ref SDS 95 4T70                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041361 -             ..
041362 -       22.  Millie notifies medical team thanking                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041363 -            Doctor Rugo for proposing interim treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041364 -            at Kaiser with gemcitabine, not previously                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041365 -            proposed by the team for treating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041366 -            Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041367 -            profile......................... 090528 1652, ref SDS 96 MZ7N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041368 -            Millie needs a prescription; she cannot                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041369 -            walk into the Chemotherapy Infusion                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041370 -            Clinic at UCSF nor at Kaiser and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041371 -            get any treatment she wants; a doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041372 -            must prepare and sign a chemotherapy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041373 -            order specifying the best treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041374 -            for Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041375 -            profile......................... 090528 1652, ref SDS 96 RS4H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041376 -            Millie asks the medical team to compare                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041377 -            gemcitabine proposed by Doctur Rugo's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041378 -            letter with other                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041379 -            treatments...................... 090528 1652, ref SDS 96 B24S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041381 -             ..
041382 -       23.  Millie's letter to medical team reports                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041383 -            research shows Doctor Rugo's prescription                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041384 -            for gemcitatine is the same as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041385 -            Gemzar.......................... 090529 1109, ref SDS 97 448K
041386 -             ..
041387 -            Kaiser has not prescribed treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041388 -            for Millie to recover from 8th relapse                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041389 -            of cancer despite continues                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041390 -            requests begining                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041391 -            on 090401....................... 090529 1109, ref SDS 97 0M5U                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041392 -            Doctor Johnson advised on 090515                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041393 -            that Gemzar is not standard of care                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041394 -            for Millie's patient profile, and he                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041395 -            would get in trouble, 090515 1140,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041396 -            ref SDS 76 658J, at Kaiser if Gemzar                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041397 -            was given to Millie; and further                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041398 -            Gemzar side effects will cause                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041399 -            severe suffering compared to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041400 -            targeted drugs.................. 090529 1109, ref SDS 97 0M5X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041402 -             ..
041403 -       24.  Doctor Johnson reports being confused                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041404 -            by complexity of Millie's patient history                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041405 -            in correspondence correlated with objectives                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041406 -            for recovery applying Kaiser's insurance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041407 -            obligations to provide medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041408 -            care............................ 090959 1751, ref SDS 98 SZ9J,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041409 -            Doctor Johnson complains Millie's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041410 -            letter to medical team is misleading,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041411 -            ref SDS 0 FS5F, reporting she needs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041412 -            urgent treatment to recover from an                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041413 -            8th relapse of cancer, and Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041414 -            has not prescribed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041415 -            treatment....................... 090529 1751, ref SDS 98 6R6I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041416 -            Doctor Johnson reports Kaiser's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041417 -            letter on 090520 offered Millie treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041418 -            with 2 single agent treatments Gemzar and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041419 -            Navelbine; does not cite a prescription                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041420 -            for a chemotherapy order required                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041421 -            for Millie to get                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041422 -            treatment....................... 090529 1751, ref SDS 98 U26R                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041423 -            Doctor Johnson confirmed Kaiser's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041424 -            letter on 090521 requires Millie choose                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041425 -            between Gemzar and Navelbine treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041426 -            and without explaining trade-offs based                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041427 -            on best evidence; and ignoring Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041428 -            documentation indicating Gemzar is not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041429 -            appropriate for Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041430 -            profile, and saying no                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041431 -            treatment is superior                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041432 -            to another...................... 090529 1751, ref SDS 98 U33Q                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041434 -             ..
041435 -       25.  Millie reports to medical team good                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041436 -            condition for treatment of 8th relapse                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041437 -            of cancer, explains having no                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041438 -            intent to mislead Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041439 -            Johnson......................... 090531 1544, ref SDS 99 LD4O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041440 -            Millie worried cancer spreading                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041441 -            to areas not treated with radiation;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041442 -            cancer marker CA 15-3 320, 400% higher                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041443 -            than criteria Kaiser applies to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041444 -            treat cancer.................... 090531 1544, ref SDS 99 IH4Q                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041445 -            Millie requests Kaiser prescribe treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041446 -            based on best evidence showing standard                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041447 -            of care for her patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041448 -            profile......................... 090531 1544, ref SDS 99 IH6S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041449 -            cites Kaiser correspondence saying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041450 -            Gemzar and Navelbine may not be effective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041451 -            for Millie's patient profile; and, single                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041452 -            agent chemotherapies will likely                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041453 -            have severe side                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041454 -            effects......................... 090531 1544, ref SDS 99 IH6V                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041455 -            MPA prescribed by Doctor Rugo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041456 -            at UCSF targeted to Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041457 -            profile has high liklihood of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041458 -            success, and minimal side                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041459 -            effects......................... 090531 1544, ref SDS 99 IH8Q                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041460 -            Gemzar and Navelbine treatment will                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041461 -            fail after weeks and months of agony                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041462 -            and so requires Kaiser to be prepared                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041463 -            to prescribed follow on agents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041464 -            for treating Millie's cancer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041465 -            as a chronic                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041466 -            disease......................... 090531 1544, ref SDS 99 IH9S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041468 -             ..
041469 -       26.  Millie notifies medical team that since                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041470 -            Kaiser has not prescribed treatment required                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041471 -            by the insurance agreement, and since her                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041472 -            cancer is getting worse, and since Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041473 -            Johnson and Doctor Rugo have warned that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041474 -            Millie needs urgent treatment targeted to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041475 -            her patient profile for recovering from 8th                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041476 -            relapse of cancer, Millie therefore ordered                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041477 -            treatment from UCSF that implements                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041478 -            Doctor Rugo's prescription                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041479 -            sent to Kaiser on 090514                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041480 -            for using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041481 -            MPA............................ 090531 2227, ref SDS A0 2E4K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041483 -             ..
041484 -       27.  Millie's letter to UCSF confirms                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041485 -            arrangements for starting treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041486 -            to recover from 8th relapse                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041487 -            of cancer...................... 090601 0818, ref SDS A1 1P8M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041488 -            asks about getting another CT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041489 -            test for baseline to start new                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041490 -            treatment, since delays at Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041491 -            have outdated the test on 090413                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041492 -            performed to start                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041493 -            treatment...................... 090601 0818, ref SDS A1 6Y4X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041495 -             ..
041496 -       28.  UCSF calls Millie to coordinate starting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041497 -            treatment for 8th relapse of cancer because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041498 -            Kaiser lost the documents; advises                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041499 -            that Millie needs another CT test                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041500 -            becasue test on 090413 has expired                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041501 -            due to delays starting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041502 -            treatmet........................ 090601 0818, ref SDS A1 PP6U                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041504 -             ..
041505 -       29.  Millie notifies medical team that Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041506 -            has ordered chemotherapy treatment with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041507 -            Gemzar for Millie to recover from 8th relapse                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041508 -            of cancer; Kaiser Pharmacy confirms treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041509 -            with Gemzar is not appropriate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041510 -            for Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041511 -            profile........................ 090601 1847, ref SDS A2 9M6F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041512 -            urgent treatment was delayed because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041513 -            Doctor Johnson delivered a Chemotherapy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041514 -            Order for Millie to get Gemzar, but the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041515 -            Order was not signed, the doctor then                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041516 -            went home to recover from a headache,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041517 -            and so Millie's treatment cannot                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041518 -            be scheduled until the doctor recovers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041519 -            and returns to work and signs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041520 -            the chemotherapy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041521 -            order.......................... 090601 1847, ref SDS A2 0C7S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041522 -            Millie disclosed having notified                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041523 -            UCSF of willingness to pay for MPA                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041524 -            treatment and seek recovery from Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041525 -            for failure to prescribe care; and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041526 -            this has been deferred pending                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041527 -            Kaiser's performance of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041528 -            insurance requirments.......... 090601 1847, ref SDS A2 0C9Q                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041529 -            work plan for implementing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041530 -            Kaiser's order to treat Millie                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041531 -            with Gemzar.................... 090601 1847, ref SDS A2 0C5S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041533 -             ..
041534 -       30.  Millie notified medical team that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041535 -            Doctor Johnson sent a Kaiser "secure"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041536 -            email only to Millie and responding to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041537 -            Millie's notice presenting Kaiser's "work plan"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041538 -            to the medical team on 090601, ref SDS A2 9M6F,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041539 -            that implements the doctor's order for Millie                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041540 -            to get chemotherapy treatment with Gemzar;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041541 -            Millie explains that Kaiser's "secure" email                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041542 -            cannot be accessed; Millie requests                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041543 -            resubmission using email format everyone                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041544 -            on the medical team has been using for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041545 -            8 years so there is transparency                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041546 -            that expedites urgent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041547 -            care in time to be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041548 -            effective...................... 090602 1340, ref SDS A3 H56W                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041550 -             ..
041551 -       31.  Millie notifies medical team "Good news"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041552 -            that labs show blood counts are strong                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041553 -            enough for Millie to start chemotherapy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041554 -            treatment with Gemzar to recover                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041555 -            from 8th relapse of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041556 -            cancer......................... 090602 1518, ref SDS A4 07AD                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041557 -            Millie asks if another CT test                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041558 -            is needed for baseline to evaluate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041559 -            response to treatment starting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041560 -            Gemzar......................... 090602 1518, ref SDS A4 J48T                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041562 -             ..
041563 -       32.  Doctor Johnson advises that CT test                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041564 -            to evaluate response to treatment is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041565 -            not needed for Millie starting Gemzar                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041566 -            to recover from 8th relapse                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041567 -            of cancer...................... 090603 1121, ref SDS A5 07AD                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041569 -             ..
041570 -       33.  Millie notified medical team that Queenie                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041571 -            in Kaiser Pharmacy called today, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041572 -            presented prior guidance from Brad on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041573 -            side effects for Millie from Gemzar,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041574 -            and Queenie is sending a letter to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041575 -            confirm Kaiser's guidance in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041576 -            Millie's case.................. 090603 1637, ref SDS A6 07AD                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041578 -             ..
041579 -       34.  Doctor Johnson reports Millie's cancer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041580 -            marker has declined to CA 15-3 289, still                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041581 -            second highest in patient history, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041582 -            showing urgency to start treatment;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041583 -            Doctor Johnson comments he is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041584 -            glad Millie can start                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041585 -            treatment...................... 090604 1010, ref SDS A7 07AD                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041587 -             ..
041588 -       35.  Millie commends medical team for cancer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041589 -            marker dropping 30 points in 2 weeks after                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041590 -            rising 70 points in 6 weeks, demonstrates                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041591 -            continuing recovery from radiation treatments                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041592 -            that ended on 090317, and in turn enabling                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041593 -            increased exercise that strengthens                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041594 -            immune system to resist                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041595 -            cancer......................... 090604 1021, ref SDS A8 07AD                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041597 -             ..
041598 -       36.  Millie received documentation from Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041599 -            that discloses for the first time that Gemzar                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041600 -            has high risks for Millie's patient profile;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041601 -            requires extreme caution after having radiation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041602 -            treatment,  which Millie received for 4 weeks                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041603 -            in February and March, and contiues to suffer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041604 -            side effects; Kaiser further says treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041605 -            with Gemzar requires avoiding blood thinners,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041606 -            and Millie is required to take blood thinners                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041607 -            every day to prevent death from pulmonary                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041608 -            embolism; Gemzar can cause low blood counts                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041609 -            that leads to infection and death,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041610 -            Millie has a history                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041611 -            of low blood                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041612 -            counts......................... 090605 1447, ref SDS A9 V34K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041614 -             ..
041615 -       37.  Kaiser's Quality Care office was notified                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041616 -            with copy to Doctor Johnson, and requesting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041617 -            a letter showing Kaiser verfies Gemzar                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041618 -            is safe for Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041619 -            profile........................ 090605 2215, ref SDS B0 L55T                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041620 -            letter demanded................ 090605 2215, ref SDS B0 LF7S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041621 -            Millie needs treatment plan for care                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041622 -            in the event Gemzar is not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041623 -            effective...................... 090605 2215, ref SDS B0 LE6W                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041624 -            what will Kaiser prescribe                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041625 -            next........................... 090605 2215, ref SDS B0 LE5W                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041627 -             ..
041628 -       38.  Millie notifies Doctor Hsu that radiation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041629 -            side effects from treatment at UCSF in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041630 -            Feb-Mar have worsened causing bleeding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041631 -            wound in breastbone area; requests                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041632 -            examination for the doctor to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041633 -            prescribe treatment that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041634 -            expedites recovery............. 090607 2253, ref SDS B1 KS62                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041636 -             ..
041637 -       39.  Kaiser Quality Care Department, Zoe,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041638 -            notifies Millie that planning and commitments                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041639 -            for the Quality Control Department to facilitate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041640 -            quality care with medical team was a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041641 -            mistake; nothing was ever done                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041642 -            to provide quality care in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041643 -            this case...................... 090608 1209, ref SDS B2 CN4G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041645 -             ..
041646 -       40.  Doctor Hsu schedules meeting Millie                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041647 -            at UCSF on 090609 0900 to examine                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041648 -            side effects from radiation treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041649 -            during Feb-Mar and prescribe                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041650 -            medication to increase                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041651 -            recovery....................... 090608 1331, ref SDS B3 FC3K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041653 -             ..
041654 -       41.  Millie confirms schedule to meet                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041655 -            Doctor Hsu at UCSF on 090609 0900                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041656 -            to evaluate treatment to recover                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041657 -            from side effects caused by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041658 -            radiation treatment during                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041659 -            Feb - Mar...................... 090608 1346, ref SDS B4 OM4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041661 -             ..
041662 -       42.  Doctor Johnson refused to submit a letter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041663 -            with written confirmation of verbal medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041664 -            advice to ignore Kaiser published guidance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041665 -            for safe treatment with Gemzar of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041666 -            Millie's patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041667 -            profile........................ 090609 1422, ref SDS B6 DC4K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041669 -             ..
041670 -       43.  Millie's letter notifies medical team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041671 -            that Doctor Hsu's examination at UCSF                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041672 -            on 090609 diagnosed bleeding wound in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041673 -            breastbone area was not side effects                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041674 -            of radiation treatment; expanding wound                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041675 -            was caused by medical mistakes omitting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041676 -            radiation treatment of IBC in breastbone                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041677 -            during Feb-Mar; IBC untreated for 6 months                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041678 -            got worse causing tumor to spread beyond                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041679 -            radiated areas, and to the lungs which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041680 -            caused Millie to suffer breathing problems;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041681 -            Doctor Hsu ordered CT test to evaluate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041682 -            scope of injury, and prescribed MPA                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041683 -            clinical trial for UCSF's first effort                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041684 -            to provide effective treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041685 -            for Millie to recover                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041686 -            from UCSF medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041687 -            mistake.......................... 090610 0043, ref SDS B7 N630                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041689 -             ..
041690 -       44.  Doctor Hsu confirms UCSF treatment plan                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041691 -            to recover from medical mistakes failing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041692 -            to provide treatment of IBC in Millie's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041693 -            breastbone area requires CT test to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041694 -            start treatment for 8th relapse                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041695 -            of cancer with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041696 -            MPA.............................. 090610 1443, ref SDS C0 G63H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041698 -             ..
041699 -       45.  Submit to UCSF blood test at Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041700 -            on 090602, and planning submission to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041701 -            UCSF of a CD with computer files on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041702 -            the CT test scheduled for 090612                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041703 -            and confirm Millie can get treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041704 -            MPA even with some fluid on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041705 -            the lungs........................ 090610 1509, ref SDS C1 9F4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041707 -             ..
041708 -       46.  Millie notifies medical team Gemzar                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041709 -            treatment prescribed by Kaiser on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041710 -            090601 deferred due to conflict with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041711 -            patient profile discovered on 090605                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041712 -            pending MPA prescribed by UCSF to treat                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041713 -            changes in patient profile for Millie                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041714 -            to recover from UCSF medical mistake                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041715 -            beginning on 090219 and discovered on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041716 -            090609 causing cancer to spread with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041717 -            breathing problems; Millie coordination                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041718 -            CT test at Kaiser ordering computer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041719 -            files transmitted to UCSF for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041720 -            evaluating recovery from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041721 -            medical mistakes................. 090610 2213, ref SDS C3 WS6I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041723 -             ..
041724 -       47.  Coordinating Kaiser to perform additional                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041725 -            blood test UCSF required for Millie to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041726 -            start MPA treatment recovering                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041727 -            from 8th relapse of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041728 -            cancer........................... 090611 1637, ref SDS C5 5H4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041730 -             ..
041731 -       48.  Agenda submitted to medical team for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041732 -            meeting with Doctor Rugo on 090616 to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041733 -            start MPA treatment prescribed by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041734 -            Doctor Hsu for Millie to recover from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041735 -            medical mistakes UCSF made providing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041736 -            radiation services in Feb-Mar that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041737 -            caused 8th relapse of cancer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041738 -            and worsening breathing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041739 -            problems......................... 090613 2348, ref SDS C7 XO6I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041741 -             ..
041742 -       49.  Doctor Rugo notifies the medical team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041743 -            that the doctor believes she is restricted                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041744 -            by some disclosed reason from making timely                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041745 -            response to patient corresondence via email                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041746 -            which has been applied for the past 2 years;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041747 -            Doctor Rugo tells Millie to call the UCSF                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041748 -            Triage nurse for medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041749 -            issues........................... 090614 1027, ref SDS C8 I13F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041751 -             ..
041752 -       50.  UCSF changes schedule of tasks for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041753 -            Millie to meet with Doctor Rugo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041754 -            starting MPA treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041755 -            at UCSF.......................... 090615 1516, ref SDS C9 YW5X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041757 -             ..
041758 -       51.  Background leading to UCSF ending                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041759 -            MPA treatment is reported in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041760 -            record on subitting an agenda                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041761 -            for the team to be prepared                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041762 -            to meet on 090716................ 090715 0224, ref SDS E4 QM5O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041764 -  ..
041765 - Doctor Rugo initially noticed swelling of right breast that now has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041766 - lymphedema reaction to radiation treatment during Feburary and ending                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041767 - on 090317.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041769 -  ..
041770 - Last week on 090609 Doctor Hsu was concerned that untreated IBC tumor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041771 - in Millie's breastbone area could be causing cancer in her lungs.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041772 - ref SDS B5 W66P  The doctor ordered a CT test to evaluate affect of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041773 - this new problem on Millie's lungs, evidenced by symptoms of difficult                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041774 - breathing and persistant cough. ref SDS B5 W65W  During the meeting on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041775 - 090514 0830, Doctor Rugo was concerned that progression of "ground                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041776 - glass opacities," which describes nodules in lungs, were found in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041777 - prior CT test on 090413, as reported on 090415, ref SDS 66 RV78, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041778 - were caused by Millie's radiation in February and March, ref SDS 72                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041779 - DE8M, and were in turn causing difficulites breathing, and cough.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041781 -  ..
041782 - Mike called the next day on 090610 and advised that Doctor Rugo wanted                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041783 - the files for the CT test delivered to UCSF in order to make a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041784 - thorough review of Millie's breathing problems cited by Doctor Hsu.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041785 - ref SDS B9 S537  The CT test was performed at Kaiser on 090612 1120.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041786 - The CT scan files were delivered to UCSF later in the afternoon on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041787 - 090612 1439 stored on CDs for the both the test on 090612, and the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041788 - prior test on 090413. ref SDS C6 UD5H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041790 -  ..
041791 - During the meeting today, Doctor Rugo advised that UCSF has not yet                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041792 - completed review of the computer scan files for Millie's CT tests on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041793 - 090413 and 090612, which were both delivered to UCSF in the afternoon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041794 - on 090612, ref SDS C6 UD5H, as requested by the doctor, per Mike's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041795 - call on 090610 1438. ref SDS B9 S537                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041796 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041797 -        [On 090706 0301 Millie received a letter from Mike, Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041798 -        Rugo's coordinator, saying his investigation discovered that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041799 -        nobody at UCSF ordered review of Millie's CT test scan files,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041800 -        ref SDS E3 1L6N, which were same-day hand- delivered to UCSF on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041801 -        090612, ref SDS C6 UD5H, per Mike's request on 090610 for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041802 -        timely review by UCSF. ref SDS B9 S537                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041804 -  ..
041805 - Doctor Rugo asked Mike for Kaiser's radiology report on the CT test                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041806 - last week on 090612 1120, since Kaiser Radiology has primary                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041807 - responsibility to report on its own scans.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041809 -  ..
041810 - Doctor Rugo explained that "ground glass opacities" can increase even                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041811 - after radiation treatments end.  She wants to see if the CT test last                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041812 - week reports any increase from the prior test on 090413, and which she                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041813 - discussed in the meeting on 090514. ref SDS 72 NL9I  The doctor seemed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041814 - to indicate that timely notice of rising ground glass opacities                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041815 - enables treatment to prevent Millie's breathing problems from getting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041816 - worse.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041817 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041818 -        [On 090617 1954 Millie's letter asks medical team if "ground                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041819 -        glass opacities" causing breathing problems will be treated as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041820 -        cancer with MPA, or presents a new problem that requires                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041821 -        separate treatment? ref SDS D7 7J4Q                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041823 -         ..
041824 -        [On 090618 1743 Millie's letter asks medical team for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041825 -        further tests, examination, and treatment to recover from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041826 -        breathing problems. ref SDS D8 TG3X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041828 -  ..
041829 - Mike explained that he called this morning and asked Kaiser for their                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041830 - report, while Millie was getting the punch biopsy, reported 090616                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041831 - 1000. ref SDS D0 4G4G  The Kaiser Radiology Department told Mike that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041832 - Kaiser has not yet completed review of Millie's CT test on 090612.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041834 -  ..
041835 - Doctor Rugo commented that state law requires reporting results on CT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041836 - scans within 24 hours.  She expects the reports are available, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041837 - asked Millie to get them from Kaiser for submission to UCSF, as soon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041838 - as possible.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041839 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041840 -        [On 090617 0112 Millie's letter notifies medical team that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041841 -        Doctor Rugo at UCSF requested Kaiser's radiology report for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041842 -        Millie's CT test at Kaiser on 090612, because UCSF did not have                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041843 -        enough time to make an independent review and prepare a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041844 -        radiology report from the scan files that were hand-delivered                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041845 -        to UCSF on 090612 at the request of UCSF. ref SDS D3 VS7X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041847 -         ..
041848 -        [On 090617 0842 called Kaiser to coordinate getting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041849 -        radiology report submitted to UCSF for Millie's CT test on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041850 -        090612. ref SDS D4 NQ5G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041852 -         ..
041853 -        [On 090617 0842 at 0927 Al Hutchins, Manager of Radiology                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041854 -        Reporting for Kaiser in Walnut Creek, apologized for 2-day                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041855 -        delay sending the report to UCSF for Millie's test on 090612;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041856 -        and seemed to concur that reports are required to be completed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041857 -        within 24 hours of tests. ref SDS D4 6U5F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041859 -         ..
041860 -        [On 090617 1637 Arlette at Kaiesr notifies Millie that report                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041861 -        for the CT test on 090612 was submitted to UCSF via FAX on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041862 -        090617, responding to Millie's letter to the medical team on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041863 -        090617. ref SDS D5 UD5H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041865 -  ..
041866 - Doctor Rugo seemed very pleased today reporting good news...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041868 -  ..
041869 - The doctor said that "everybody is now on board" at Kaiser and UCSF                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041870 - for Millie's treatment plan going forward to recover from mistakes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041871 - with radiation in February and March, and beginning with MPA, as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041872 - recommended by Doctor Hsu on 090609, ref SDS B5 1P3K, to implement                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041873 - Doctor Rugo's treatment strategy in the UCSF letter to Kaiser on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041874 - 090514. ref SDS 72 DI63  This appears to reflect Millie's draft appeal                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041875 - for Doctor Johnson submitted on 090518 0012, which explained                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041876 - consolidating referral work to treat Stage V patients for long term                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041877 - survival. ref SDS 79 W93Q                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041879 -  ..
041880 - This aligns with Paula's call yesterday, saying UCSF is liable to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041881 - Kaiser for the cost of Millie recovering from medical mistakes at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041882 - UCSF, and that she would coordinate with Outside Referrals for case                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041883 - management, reported on 090610 0930. ref SDS B8 FU5N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041884 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041885 -        [On 090617 0112 Millie notifies medical team that MPA                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041886 -        treatment was started to recover from 8th relapse of cancer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041887 -        and breathing problems caused by mistakes providing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041888 -        radiation medical services at UCSF during Feb and Mar.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041889 -        ref SDS D3 VS7R                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041891 -         ..
041892 -        [On 090617 0112 Millie notifies medical team that Doctor Rugo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041893 -        reported "everybody is on board" at Kaiser and UCSF to treat                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041894 -        Millie's cancer as a chronic disease going forward with agnets                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041895 -        targeted to Millie's cancer. ref SDS D3 VS9P                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041897 -         ..
041898 -        [On 090617 1715 Millie letter to Kaiser thanks Arlette for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041899 -        facilitating arrangements on 090610, ref SDS C2 2X72, so that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041900 -        Millie can get MPA treatment at UCSF, and notes the treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041901 -        may not be effective. ref SDS D6 MC7X                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041903 -         ..
041904 -        [On 090626 0301 Millie submits agenda to medical team for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041905 -        meeting at Kaiser to review Millie's progresss recovering from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041906 -        UCSF medical mistakes providing radiation treatment that caused                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041907 -        cancer to spread, ref SDS D9 0E9V; untreated IBC has become so                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041908 -        severe that Millie hates looking at herself in the mirror.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041909 -        ref SDS D9 0E9Y                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041911 -         ..
041912 -        [On 090626 1140 Doctor Johnson prescribes MPA in the medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041913 -        chart for Kaiser's approval of UCSF's treatment plan for Millie                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041914 -        to recover from medical mistakes from UCSF providing radiation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041915 -        medical services. ref SDS E0 837H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041917 -         ..
041918 -        [On 090706 0301 telecon with Mike, Doctor Rugo's coordinator,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041919 -        discussed UCSF work plan for Millie to recover from medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041920 -        mistakes providing radiation services on referral from Kaiser,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041921 -        and which caused radiation injury to Millie's breathing, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041922 -        spread Millie's cancer. ref SDS E2 QY5H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041924 -         ..
041925 -        [On 090716 2106 Tara calls and advises PARP not ready, so asks                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041926 -        Millie to get treatment at Kaiser until September. ref SDS E5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041927 -        EE6P                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041929 -         ..
041930 -        [On 090725 2017 Doctor Johnson reported that Millie's survival                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041931 -        far longer than expected for her disease trajectory has been                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041932 -        achieved through "yoeman's work" providing comprehensive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041933 -        communication, ref SDS E6 T58U that keeps everybody on the same                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041934 -        page, as Doctor Rugo notes today. ref SDS 0 D647                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041936 -         ..
041937 -        [On 100302 0830 Doctor Johnson notes Millie's survival 3 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041938 -        4 times longer than expected for her disease is a unique                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041939 -        case achieved through "yeoman's work" performing medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041940 -        management. ref SDS F3 FC67,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041942 -         ..
041943 -        [On 100909 0905 letter to Diane, Catherine, Tara, Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041944 -        Rugo, Doctor Johnson, with thanks for condolences on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041945 -        Millie's memoriam, and noting the team made progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041946 -        treating cancer as a chronic disease, and now there is time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041947 -        to assess how what was done well can help others, and what                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041948 -        could have been done better for a better outcome.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041949 -        ref SDS F6 TY7W                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041951 -  ..
041952 - Millie asked if Doctor Rugo has discussed with Doctor Johnson at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041953 - Kaiser follow on treatments, which Glenna reviewed with Doctor Rugo on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041954 - 090121 1017, ref SDS 26 EV53, including research for "targeted"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041955 - treatments, and clinical trials, reviewed later on 090204, ref SDS 33                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041956 - 4R3S, and submitted to the medical team on 090326? ref SDS 63 DW5S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041957 - Doctor Johnson has emphasized importance of timely treatment for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041958 - Millie's cancer as a chronic disease, which requires a list of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041959 - treatments to be prepared for quickly transitioning to the next                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041960 - treatment, because Millie's cancer has mutated into aggressive cells                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041961 - that grow rapidly, cited by Doctor Johnson in a call on 090123,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041962 - ref SDS 28 OZ6N, and discussed during the meeting at Kaiser on 090325.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041963 - ref SDS 61 L15M  At that time during the meeting on 090325, Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041964 - Johnson asked Millie for the list of treatments targeted to Millie's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041965 - patient profile. ref SDS 61 GO4O  The next day on 090326, Millie                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041966 - submitted a list to the medical team showing 10 new treatments,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041967 - ref SDS 63 DW5S, which are "targeted" for Millie's complex patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041968 - profile, as set out in the record on 090204. ref SDS 33 4R3S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041970 -  ..
041971 - Doctor Rugo smiled and said that Millie is lucky to have such a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041972 - thorough, well connected record that helps the medical team find                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041973 - crucial details.  She explained medical records become very complex                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041974 - for stage 4 cancer patients in continual care, like Millie the past 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041975 - years.  Effective oncology must recognize many details from prior                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041976 - treatment, illustrated on 080219 1100. ref SDS 8 L18L  See as well                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041977 - case study on 061020 1640. ref SDS 4 T25H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041979 -  ..
041980 - Millie, said, "Well, I am lucky, because Rod types everything up, so                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041981 - he knows many details from continually making connections in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041982 - record that are hard for the rest of us to remember, and he can look                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041983 - them up quickly to help us.  The doctor said, "I know that, Millie.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041984 - It often seems overwhelming to all of us, but I know it is essential                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041985 - for someone to manage complexity in order to provide comprehensive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041986 - care." This aligns with Doctor Stritter's report with related                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041987 - background on 090206 0747, ref SDS 35 7Q7J, and further with Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041988 - Rugo's coordinator, Glenna, on 090121 1017. ref SDS 26 H95J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041990 -  ..
041991 - Doctor Rugo then said today that she has communicated in a letter with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041992 - Doctor Johnson to plan follow on treatment for Millie after MPA, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041993 - in order for Millie to recover from UCSF medical mistakes performing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041994 - radiation treatments in February and March, which were discovered by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041995 - Doctor Hsu on 090609. ref SDS B5 W65W  Doctor Rugo further advised                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041996 - that Kaiser and UCSF have agreed in the email that after MPA, UCSF                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041997 - will next provide something called the "PARP" group of treatments,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041998 - which are "targeted" to Millie's patient profile.  PARP is one of the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041999 - "targeted" agents listed in 2nd opinion received from Doctor Stritter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042000 - on 090204 1747, ref SDS 33 9J6Y, and submitted to the team on 090326.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
042001 - ref SDS 63 DW5S   PARP is targeted to Millie's triple negative status,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
042002 - which seems very attractice, since this status otherwise reduces                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042003 - Millie's treatment options.  Last year on 081016, Doctor Rugo ordered                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042004 - a biopsy to test for status change that could increase the pool of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042005 - treatments for Millie. ref SDS 10 W26G  Since the test found Millie is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
042006 - still triple negative, PARP seems like a good prospect for helping                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042007 - Millie like cetuximab did for 2 years, beginning in 2007, which was                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042008 - also targeted to triple negative status, reported on 070116 1406.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
042009 - ref SDS 5 RT7K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042011 -  ..
042012 - Doctor Rugo's report today planning therapy targeted to cancer for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042013 - treating Millie's complex patient profile, aligns with the meeting at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042014 - UCSF last month.  At that time on 090514, the doctor explained UCSF                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042015 - has many treatments lined up for Millie, and that some are phase I and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042016 - II trials which she feels can treat Millie's cancer as a chronic                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042017 - disease for a long time to come applying doctor discretion for medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042018 - necessity to adjust study protocols based on Millie's history of prior                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042019 - medications. ref SDS 72 3F7M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042020 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042021 -        [...below, UCSF applies doctor discretion to adjust treatment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
042022 -        protocol for Millie's patient profile by omotting chemotherapy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042023 -        with cyclophosphade from MPA clinical trial protocol.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
042024 -        ref SDS 0 YO4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042026 -  ..
042027 - Also on 090514, Doctor Rugo was worried that Kaiser would not approve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042028 - treating Millie's cancer as a "chronic disease," ref SDS 72 3F82, so                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
042029 - the report today that Kaiser and UCSF have agreed in writing on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042030 - treating Millie with therapy targeted to cancer for recovering from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042031 - UCSF medical mistakes offers a roadmap to a future worth living.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042032 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042033 -        [On 090617 0112 Millie notifies medical team Doctor Rugo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042034 -        reports everybody at Kaiser and UCSF is "on board" to treat                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042035 -        Millie's cancer as a chronic disease, ordered by Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
042036 -        Johnson, and the next treatment after MPA will be PARP targeted                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042037 -        to Millie's patient profile, and that Kaiser and UCSF have done                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042038 -        strategic planning to provide proactive care for Millie.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042039 -        ref SDS D3 VS9P                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
042041 -  ..
042042 - Reporting a letter agreement for UCSF to provide care for Millie to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042043 - recover from medical mistakes getting rediation treatments at UCSF,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042044 - implements understandings from Paula in Kaiser's Claims Resolution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042045 - Department, who coordinated with Kaiser's Outside Referrals department                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042046 - for case management, reported on 090610 0930. ref SDS B8 FU5N  This                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
042047 - aligns with Mike's letter the next day on 090611, asking Kaiser where                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042048 - to send a requisition to pay for lab work at Kaiser, which was ordered                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042049 - for Millie's treatment at UCSF to recover from radiation medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042050 - mistakes. ref SDS C4 YU3N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042052 -         ..
042053 -        [On 100108 1618 UCSF notifies Kaiser that Millie cannot get                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042054 -        treatment for cancer with PARP that includes a protocol for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042055 -        Carboplatin, because Millie's was previously treated with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042056 -        Carboplatin chemotherapy, and UCSF fails to compare trade-offs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042057 -        exercising discretion to balance Millie's medical necessity for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042058 -        life-saving treatment with PARP, which UCSF and Kaiser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
042059 -        indicated on 090616 was the best choice for Millie to recover                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042060 -        from life-threatening medical mistakes made by UCSF.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
042061 -        ref SDS F1 FM5I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
042063 -         ..
042064 -        [On 100427 0830 Doctor Johnson reported Millie's cancer has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042065 -        mutated to resist chemotherapy, and so she needs a new strategy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042066 -        to treat her cancer as a chronic disease with therapy targeted                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042067 -        to her patient profile. ref SDS F4 SJ6N  Aligns with Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
042068 -        Johnson's review of PARP targeted to Millie's triple negative                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042069 -        status, reported on 100112 0830, ref SDS F2 N586                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
042071 -         ..
042072 -        [On 100527 0217 Millie files claim to recover from injuries                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042073 -        caused by medical mistakes getting radiation treatments from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042074 -        UCSF on referral from Kaiser. ref SDS F5 IZ7N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
042076 -  ..
042077 - Doctor Rugo also mentioned a protocol combining Gemzar with another                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042078 - agent.  The doctor advised that, if Millie had received Gemzar                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
042079 - treatment prescribed last week at Kaiser, Millie would not able to get                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042080 - treatment with the "targeted" protocol that includes Gemzar, when                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
042081 - needed later in her care.  Doctor Rugo feels that having several                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042082 - treatments lined up is essential for smooth transition that maintains                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042083 - continuity treating Millie's cancer as a chronic disease, which has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042084 - been effective for Millie recovering from 8 relapses over the past 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042085 - years.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042087 -         ..
042088 -        [On 090716 2106 Millie notifies medical team that UCSF delayed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
042089 -        starting Millie's treatment with PARP until September, because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042090 -        Millie suffered painful breathing that might be caused by MPA                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042091 -        so this treatment ended before PARP protocol was ready in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042092 -        September. ref SDS E5 EE6P                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
042094 -         ..
042095 -        [On 090909 Doctor Johnson advised that his schedule had cleared                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
042096 -        to have enough time for reviewing treatment options submitted                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042097 -        on 090326, and providing analysis comparing trade-offs in order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042098 -        to prescribe treatment with the best chance of being effective.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042099 -        ref SDS E7 VF60                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
042101 -         ..
042102 -        [On 090922 0810 Millie asks medical team about progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042103 -        starting PARP, and review of other targeted therapies.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
042104 -        ref SDS E8 NW6S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
042106 -         ..
042107 -        [On 091027 0830 Doctor Johnson disclosed that there still has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
042108 -        not been enough time to review follow on treatments for Millie,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042109 -        and that he has not heard from Doctor Rugo on UCSF's progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042110 -        starting the PARP protocol. ref SDS E9 GN5G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
042112 -         ..
042113 -        [On 100112 0830 Doctor Johnson reviews published guidance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042114 -        on 2nd opinion PARP therapy targeted to treat Millie's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
042115 -        cancer with triple negavie patient profile. ref SDS F2 N586                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
042117 -         ..
042118 -        [On 100527 0217 Millie files claim to recover from injuries                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042119 -        caused by medical mistakes getting radiation treatments from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042120 -        UCSF on referral from Kaiser. ref SDS F5 IZ7N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
042122 -  ..
042123 - Requested copies of correspondence between Kaiser and UCSF to verify                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042124 - treatment planning and commitments will meet requirements for Millie's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042125 - care going forward.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042127 -  ..
042128 - Doctor Rugo advised that she cannot provide the letter to Millie,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
042129 - because it presents planning for a number of other patients at Kaiser,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042130 - which she and Doctor Johnson are planning to have treated at UCSF.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042132 -  ..
042133 - This aligns with Doctor Johnson's report last month on 090515, that he                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042134 - has other patients, who can benefit from treatment at UCSF Cancer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
042135 - Center. ref SDS 76 657K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
042137 -  ..
042138 - Asked Doctor Rugo if she wants to be removed from distribution of the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042139 - record on Millie's care coordinating work between Kaiser and UCSF?  On                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042140 - 090514, the doctor explained that comprehensive care is difficult for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042141 - Millie's long, complex patient history.  Since Doctor Rugo reported                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042142 - getting 500 email a day, ref SDS 72 LS6I, her schedule is very hectic,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
042143 - so there is less time to make sense of complicated details that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042144 - discover opportunity and avoid mistakes.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
042146 -  ..
042147 - Doctor Rugo said today that she wants to continue getting patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
042148 - correspondence coordinating Millie's treatment to recover from cancer,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042149 - continuing case management practice the past 2 years using SDS to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
042150 - maintain a well ordered record for accurate understanding of patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042151 - history.  Doctor Rugo noted advantages of timely, accurate patient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042152 - history in SDS records that facilitate collaboration with Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042153 - Johnson providing backup primary care at Kaiser, reported on 090514                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042154 - 0830. ref SDS 72 LS5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
042156 -         ..
042157 -        [On 090725 Doctor Johnson described doctor/patient partnership                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
042158 -        in Millie's case is doing yeoman's work to keep a well ordered                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042159 -        record for effective case management. ref SDS E6 T58R                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042161 -         ..
042162 -        [On 090725 "evidence based" medical practice requires a well                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
042163 -        ordered record, which takes yeoman's work that complements                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
042164 -        mainstream technology for health care case management.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
042165 -        ref SDS E6 MP8O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
042167 -         ..
042168 -        [On 090725 confirm in letter to medical team that Doctor Rugo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
042169 -        asked to continue getting correspondence on case management for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042170 -        Millie's care. ref SDS E6 T64U                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
042172 -         ..
042173 -        [On 100104 0930 Doctor Sandhu reported that SDS records                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042174 -        improved case management coordinating patient care between the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042175 -        VA Medical Center in San Francisco and the VA Clinic in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
042176 -        Martinez. ref SDS F0 PP8W                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042178 -  ..
042179 - Doctor Rugo said that since Millie will now be treated at UCSF for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042180 - primary care of cancer and breathing problems to recover from UCSF                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042181 - medical mistakes performing radiation treatments in Feb and Mar,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042182 - discovered by Doctor Hsu during examination at UCSF on 090609,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
042183 - ref SDS B5 W65W, that Millie should now call the Triage nurse at UCSF                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
042184 - to get advice about immediate medical problems, rather than call                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042185 - Kaiser for emergency care.  Tara prepared written guidance for when                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042186 - Millie should contact the UCSF Triage Department.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
042188 -  ..
042189 - This new guidance today aligns with Doctor Rugo's letter a few days                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042190 - ago telling Milling to contact the UCSF Triage nurse rather than                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042191 - Kaiser for guidance on future medical issues, reported on 090614 1027.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042192 - ref SDS C8 I13F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042194 -  ..
042195 - UCSF taking responsibility for Millie's care to recover from medical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042196 - mistakes further alings with Mike's letter to Kaiser last week on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
042197 - 090611, asking if Kaiser needs a requestion from UCSF to pay for lab                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042198 - work at Kaiser requested by Doctor Hsu to develop the UCSF work plan                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042199 - for Millie's care. ref SDS C4 YU3N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
042200 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042201 -        [On 090617 0112 Millie notifies medical team that MPA                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042202 -        treatment was started to recover from 8th relapse of cancer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042203 -        and breathing problems caused by mistakes providing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
042204 -        radiation medical services at UCSF during Fef and Mar.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
042205 -        ref SDS D3 VS7R                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
042207 -         ..
042208 -        [On 090701 2121 Millie notifies medical team that Jean Anne in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
042209 -        UCSF Triage Department responded to Millie's many request for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042210 -        treatment of breathing problems the past few months, and with a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042211 -        prescription to relieve symptoms while the medical team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
042212 -        continues research to find a remedy to recover Millie's former                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042213 -        strong breathing capacity. ref SDS E1 DZ6U                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
042215 -  ..
042216 - The doctor is pleased now to have Mike assigned to help coordinate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042217 - work on Millie's care going forward at UCSF.  This reduces the burden                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042218 - on her to track details, even though she is very good at details, as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042219 - discussed during the meeting on 090514. ref SDS 72 LS5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
042221 -  ..
042222 - Tara submitted MPA pills for Millie's new treatment.  Millie starts                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042223 - with 4 pills a day, which amounts to 1000 mg, and to implement Doctor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042224 - Rugo's treatment plan presented to Kaiser on 090514, ref SDS 72 DI63,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
042225 - which now seems to have full support of the medical team, per above.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042226 - ref SDS 0 D647  Doctor Rugo withheld pills for chyclophosphamide and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042227 - Methotrexate, also, planned on 090514, in order to avoid conflicts                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042228 - with Millie's patient profile. ref SDS 72 265I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042230 -         ..
042231 -        [On 090626 1140 MPA missing from Kaiser medical chart list of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
042232 -        Current Medications. ref SDS E0 G55G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
042234 -  ..
042235 - Mille comes back in 2 weeks for a blood draw on Monday, 090629.  This                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042236 - has to be on Monday, because UCSF has to send blood samples to the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042237 - University of Indiana the next day on 090630.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
042239 -  ..
042240 - Mike made a mistake and scheduled the blood test at 1400 on Monday                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
042241 - 090629.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
042243 -  ..
042244 - Millie agreed to get the blood draw on 090130 to perform requirements                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042245 - starting a new treatment.  The medical team agreed, that regular                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
042246 - meetings with Doctor Rugo will be scheduled as normal on Thursdays at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
042247 - 0800 - 0900.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
042249 -  ..
042250 - After meeting with Doctor Rugo in the Breast Care Clinic on the 2nd                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
042251 - floor, we visited Catherine and Nola in the Infusion Clinic on the 5th                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
042252 - floor.  Catherine changed the time for the blood draw on 090630 from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
042253 - 1400 to the normal time for Millie to get blood draws at 0800.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
042254 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042255 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042256 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042257 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042258 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042259 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042260 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042261 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042262 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
042263 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
0423 -