CONTACTS 

SUBJECTS
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0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 10 0000. ref SDS 9 0000.
040502 -
040503 -
040504 -
040506 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Background...
040902 -
040903 -    1.  On 090108 UCSF ordered an EKG test to evaluate heart because
040904 -        Millie has consistent low pulse, cited in Millie's letter on
040905 -        090109. ref SDS 1 UF4V
040907 -         ..
040908 -    2.  EKG test was performed on 090112. ref SDS 2 DB5I
040909 -
040910 -              Cardiology........ 925 295 4050
040912 -         ..
040913 -    3.  On 090116 Glenna called and requested the report on the EKG
040914 -        test. ref SDS 4 JY8L
040916 -         ..
040917 -    4.  On 090116, Millie sent a letter to the medical team asking the
040918 -        primary care physician at Kaiser to submit the report on the
040919 -        EKG test on 090112. ref SDS 6 IT8U
040921 -         ..
040922 -    5.  On 090116 Millie sent a follow up requesting the EKG report
040923 -        from Kaiser. ref SDS 7 PZ4V
040925 -         ..
040926 -    6.  On 090120 Millie sent another letter requesting the report on
040927 -        the EKG test, ref SDS 8 5N4L, performed in Kaiser Cardiology on
040928 -        090112, which was requested by Glenna at UCSF on 090116.
040929 -        ref SDS 4 JY8L
040931 -         ..
040932 -    7.  On 090121 earlier today Millie submitted another letter to
040933 -        Kaiser, ref SDS 9 5N4L, requesting results for CA 15-3 for the
040934 -        labs at Kaiser on 090116, ref SDS 5 PQTQ, and the report on the
040935 -        EKG test 2 weeks ago on 090112. ref SDS 2 DB5I
040937 -         ..
040938 -    8.  On 090121 earlier today Millie drove to Kaiser for the EKG
040939 -        report, and was told in Cardiology to get the report in the
040940 -        Business Office, ref SDS 10 CJ4I; Millie went to the Business
040941 -        Office and filled out forms, and was then told the report could
040942 -        not be found on Kaiser's computer, ref SDS 10 QM63; she
040943 -        returned to the Cardiology Department, and was told by the
040944 -        Advice Nurse that the report has not been prepared due to a
040945 -        hectic schedule. ref SDS 10 4R7J
040947 -  ..
040948 - When Millie arrived home there was a message from Bill at the Kaiser
040949 - Cardiology Department that he had talked to a doctor about getting the
040950 - report on Millie's EKG test on 090112.  The message said the report
040951 - has been prepared, and asked if Millie wanted it mailed or would she
040952 - come back to Kaiser to get the report.
040953 -
040954 -
040956 -  ..
0410 -
0411 -
0412 - 1606
0413 -
041301 - Called Bill Wilson, Advice Nurse, Kaiser Cardiology Department.
041302 -
041303 -                  925 295 4050
041305 -  ..
041306 - Bill was busy.  Left message for Bill to call back.
041307 -
041309 -  ..
0414 -
0415 -
0416 - 1641
0417 -
041701 - Bill called back.
041702 -
041703 - Discussed sending the report to Millie via email.
041705 -  ..
041706 - He will send the report electronically so that Millie does not have to
041707 - type it from a printed document to create a well ordered record for
041708 - case management.
041710 -  ..
041711 - Bill provided his email address...
041712 -
041714 -
041715 -
041717 -  ..
0418 -
0419 -
0420 - 1651
0421 -
042101 - Bill called to ask if Millie received his letter transmitting the EKG
042102 - report via email?
042104 -  ..
042105 - He advised that nurses cannot use the Kaiser Knowledge Management
042106 - system to support customers.
042108 -  ..
042109 - Advised that Millie has not received his email.  This may reflect
042110 - difficulty getting through Kaiser servers and filters, or there may
042111 - have an error entering the email address.
042113 -  ..
042114 - Bill said he will print the report and put it in an envelope with
042115 - Millie's name.  He will leave the envelope at the front desk.  When
042116 - Millie has time, she can drive back to Kaiser and get the report at
042117 - the front desk of Cardiology.
042119 -  ..
042120 - Bill will notify Millie's primary care physician the report for the
042121 - EKG test is now available on Kaiser's Knowledge Management system.
042123 -  ..
042124 - Asked Bill to send a copy to Glenna at UCSF.  Bill agreed.  Gave him
042125 - the fax number for UCSF Breast Care Clinic.
042126 -
042127 -        [On 090122 Millie was in the Emergency Department for treatment
042128 -        of dislocated shoulder, ref SDS 12 W05P; while Millie was
042129 -        getting an xray to evaluate the injury, walked to the
042130 -        Cardiology Department and received Bill's envelope with the
042131 -        report on Millie's EKG test on 090112. ref SDS 12 0S88
042133 -         ..
042134 -        [On 090122 received via email from primary care physician
042135 -        cardiology report on  Millie's EKG test on 090112.
042136 -        ref SDS 13 WA4F
042138 -         ..
042139 -        [On 090123 primary care physician seems to indicate that
042140 -        cardiology report for EKG test on 090112 does not indicate
042141 -        evident heart problems. ref SDS 15 TF7O
042143 -         ..
042144 -        [On 090123 report for Millie's EKG test on 090112 was
042145 -        submitted to UCSF. ref SDS 14 KR8V
042147 -         ..
042148 -        [On 090127 Millie received letter from Arlette asking for
042149 -        Glenna's fax number to send the cardiology report to UCSF for
042150 -        Millie's EKG test on 090112, ref SDS 16 OX6G, which was
042151 -        previously sent to UCSF by Bill Wilson on 090121, ref SDS 11
042152 -        2K8L, and again by Millie's letter to the medical team on
042153 -        090123. ref SDS 14 KR8V
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0422 -