CONTACTS 

SUBJECTS
Internet Explorer IE 7 Upgrade from IE 6 New Program Fails to Suppor

0803 -
0803 -    ..
0804 - Summary/Objective
0805 -
080501 - Follow up ref SDS 9 0000, ref SDS 6 0000.
080502 -
080503 -
080504 -
080505 -
080506 -
080507 -
080509 -  ..
0806 -
0807 -
0808 - Progress
0809 -
080901 - IE 7 Fails Precision Access Cannot Open Web Pages to Specified Anchors
080902 -
080903 - Follow up ref SDS 9 V13G, ref SDS 6 V13G.
080904 -
080905 - Rathan said he received the letter submitted to him at Microsoft on
080906 - 070627 explaining the problem to solve, ref SDS 9 XL6L, but has not
080907 - read the letter.
080909 -  ..
080910 - After some discussion, Rathan decided to read the letter in order to
080911 - understand and investigate the problem.
080913 -  ..
080914 - Rathan said he found the link in the letter on 070627 to the record on
080915 - 061202 which previously submitted the problem. ref SDS 6 LP3K   Rathan
080916 - said he clicked the links and read the explanation of the problem.
080918 -  ..
080919 - He will review the matter and send a response explaining Microsoft's
080920 - progress correcting the problem set out in the record on 061202.
080922 -  ..
080923 - He expects to send a response in about 20 minutes with a proposed
080924 - solution.
080925 -
080926 -
080928 -  ..
0810 -
0811 -
0812 - 2221
0813 -
081301 - Received a letter from Rathan saying...
081302 -
081303 -    Subject:  Re: Hi Rod!!!!
081304 -              SRX1038294287ID IE 7.0 Fails to Execute Anchor
081305 -              Opening Web Pages on Local Computer
081306 -
081307 -    1.  As per the telecon we had, here are the troubleshooting steps
081308 -        which you can try to narrow down and figure out which is
081309 -        causing the problem
081311 -             ..
081312 -        1)  Cleanboot - Start - Run - msconfig - under services tab,
081313 -            check the option which says hide all Microsoft services and
081314 -            click on disable all.  Go to the Startup tab and click on
081315 -            disable all - click apply and click close and restart the
081316 -            computer, the reason why we do this is because, to figure
081317 -            out whether it's a problem with any third party software or
081318 -            not.
081320 -             ..
081321 -        2)  Try logging to your website and check.
081323 -             ..
081324 -        3)  Re-registration of dll files for IE7 - logon to
081325 -            regsvr32.notlong.com and click go and save the file and
081326 -            double click on ie_ . click on extract all and double click
081327 -            on imp_dll and keep clicking on next on the wizard and
081328 -            click finish and doubleclick on imp_dll and keep clicking
081329 -            on ok till the pop-ups stop.
081331 -             ..
081332 -        4)  Logon to ie90.notlong.com and open the file and run the
081333 -            file and doube click on internetbat file and wait till the
081334 -            dos prompt completes the process and restart the computer
081336 -             ..
081337 -        5)  Try creating a new user account - Start - Control panel -
081338 -            User account - Create new account - name it as Test with
081339 -            the administrative rights and log off from the account and
081340 -            login to the test account and check how things are. and
081341 -            reply me asap and you have a great week end J
081343 -         ..
081344 -    2.  Thanks and Regards,
081346 -         ..
081347 -    3.  Rathan
081349 -  ..
081350 - Microsoft's letter appears to have no relation to the problem with IE
081351 - 7.0, ref SDS 0 AO4I, submitted in the letter on 070627, ref SDS 9
081352 - XL6L, citing the record on 061202. ref SDS 6 LP3K
081353 -
081354 -        [On 070705 Microsoft called and used Teamview to observe scope
081355 -        of problem with IE 7.0 failing to support precision access.
081356 -        ref SDS 10 GZ78
081358 -         ..
081359 -        [On 070730 Vamsi called and went through an exercise to capture
081360 -        an image of the computer screen to assist the engineers in
081361 -        understanding the problem. ref SDS 11 V13G
081362 -
081363 -
081364 -
081366 -  ..
0814 -
0815 -
0816 - 0146
0817 -
081701 - Early the next day, sent a response to Microsoft saying...
081702 -
081703 -    1.  Date:     2007-06-30 01:48
081704 -
081708 -         ..
081709 -    3.  Subject:  SRX1038294287ID IE 7.0 Fails to Execute Anchor
081710 -                  Opening Web Pages on Local Computer
081712 -         ..
081713 -    4.  Rathan
081715 -         ..
081716 -        Thanks very much for suggestions in your letter yesterday,
081717 -        dated 070629, and shown below, which follows up your telephone
081718 -        call earlier in the evening.
081720 -         ..
081721 -    5.  Please explain how steps in your letter relate to getting IE
081722 -        7.0 commands to execute consistently as occurs using IE 6.0,
081723 -        and as set out in the record on 061202. ref SDS 6 LP3K
081725 -         ..
081726 -    6.  At this time, it is not clear that the Microsoft Technical
081727 -        support team recognizes this is a command execution problem
081728 -        with IE 7.0 that degrades performance supported by IE 6.0.
081729 -
081730 -           [On 070705 Microsoft called and used Teamview to observe
081731 -           scope of problem with IE 7.0 failing to support precision
081732 -           access. ref SDS 10 GZ78
081734 -         ..
081735 -    7.  Please call if you have any questions.
081737 -         ..
081738 -        Thanks.
081740 -         ..
081741 -        Rod
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0818 -