CONTACTS 
0202 - Future Ford                                                                                                                                                        O-00000826 0310
020201 - Mr. Bob Warman; Service Advisor
020203 - Service Department

SUBJECTS
Mercury Sable 2004 Right Side Smashed  Sightly Requires Replacement
Schedule Service Coordinate Repairs Body Work with Concord Collision

0504 -
0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 2 0000, ref SDS 1 0000.
050602 -
050603 -
050604 -
050605 -
050606 -
050607 -
050608 -
050610 -  ..
0507 -
0508 -
0509 - Progress
0510 -
051001 - Millie stopped to visit Janna in the complex after returning from
051002 - Kaiser for Cellulitis treatment.
051004 -  ..
051005 - When she backed out of the covered parking area, she was distracted
051006 - and swung the car slightly into a structural support pole for the roof
051007 - of the covered parking.
051009 -  ..
051010 - Looks like a side panel, and front fender will have to be replaced.
051011 -
051013 -  ..
0511 -
0512 -
0513 - 1123
0514 -
051401 - Visited Future Ford.
051402 -
051403 - Met Bob Warman, Service Advisor.
051405 -  ..
051406 - Bob advised that Future does not perform body work.  He recommended
051407 - Concord Collision Care Center (CCC) for body repair work.  Bob called
051408 - Jaun at CCC and explained requirements for repairing damage from the
051409 - accident this morning.  Jaun is available to make an estimate.
051410 -
051412 -  ..
051413 - 60K Mile Service Scope Modified by Vehicle Maintenance Record
051414 -
051415 - Bob reviewed the service record on Millie's car, listed in Future's
051416 - computer.
051418 -  ..
051419 - Ford has a standard scope for 60K miles.  Bob noticed on the computer
051420 - that recent prior service has already performed several tasks in the
051421 - 60K mile scope.  He will note this for the mechanic to avoid
051422 - unnecessary duplication.
051424 -  ..
051425 - Bob submitted the following estimate for the 60K mile service.
051426 -
051427 -        LOF..........................  $ 39.95
051428 -        Transmission Flush...........   189.95
051429 -        Brake Flush..................   114.95
051430 -
051431 -                                       $354 85
051433 -      ..
051434 -     [On 070616 invoice from Future for work performed does not list
051435 -     Ford 60K mile service. ref SDS 3 LI8K
051437 -  ..
051438 - Bob indicated that a brake flush may not be needed.
051440 -  ..
051441 - Millie mentioned some noise using the brakes that recently began
051442 - occurring.  Bob said this can be checked as part of the brake flush
051443 - task, if brake flush turns not to be required, Future will check the
051444 - brakes in any case.
051446 -  ..
051447 - Discussed coordinating mechanic work performed by Future with body
051448 - work to repair damage from the accident this morning, per above.
051449 - ref SDS 0 QS5L
051451 -  ..
051452 - Bob explained that Future can coordinate with body repair work, so
051453 - that Millie can leave the car, and then come pick it up, without
051454 - having to move it from Future to the body shop.
051455 -
051457 -  ..
0515 -
0516 -
0517 - 1153
0518 -
051801 - Visited the Concord Collision Care Center.
051802 -
051803 -            2291 Via De Mercados
051804 -            Concord, CA  94520
051805 -            925 685 2294
051807 -  ..
051808 - Millie prepared a customer account identification record.
051810 -  ..
051811 - Met Juan Vargas.
051813 -  ..
051814 - Juan examined the car.
051816 -  ..
051817 - He feels that both the right side panel and the front bumper will have
051818 - to be replaced.
051820 -  ..
051821 - Apparently parts are not available from the manufacturer pre-painted.
051822 - A major task is creating an acceptable match of paint.  Juan seemed to
051823 - indicate that Millie's car has a relatively difficult to match grey
051824 - metalic paint, which cannot be perfectly matched in the field.  Juan
051825 - explained requirements to paint the hood and other areas to blend with
051826 - the replacement parts.
051827 -
051828 -
051830 -  ..
051831 - Cost $2600 Start Project with Payment for Parts $880
051832 -
051833 - Juan submitted an estimate of $2,553.80.
051835 -  ..
051836 - He requested a deposit for ordering the parts in the amount of $880.
051838 -  ..
051839 - Millie provided a credit card to pay for the parts
051840 -
051841 -
051843 -  ..
051844 - Schedule Coordinate Body Repairs and Mechanic Service
051845 -
051846 - Jaun said the work can require 3 or 4 days, depending on how long it
051847 - takes to get parts.  CCC does not work on weekends.
051849 -  ..
051850 - Millie needs the car no later than Wednesday at close of business, in
051851 - order to have transportation to get to San Francisco for treatments
051852 - every Thursday morning leaving at 0545.
051854 -  ..
051855 - Jaun feels that with the $880 deposit he can order the parts, and then
051856 - schedule the work to commence on the next Monday after parts are
051857 - received.  Jaun indicated that with parts on hand, CCC can perform the
051858 - work in 2 - 3 days at the most, unless additional damage is discovered
051859 - during the course of disassembly.  In that case, a revised estimate
051860 - would be needed.
051862 -  ..
051863 - Therefore, after CCC receives the parts, Millie can bring the car in
051864 - for repairs.  If CCC completes body work by Tuesday afternoon, or
051865 - Wednesday in the early afternoon, CCC can deliver the car to Future
051866 - Ford to perform the 60K mile service discussed with Bob. per above.
051867 - ref SDS 0 SA8O
051868 -
051870 -  ..
0519 -
0520 -
0521 - 1511
0522 -
052201 - Submitted letter, ref DIT 2 0001, to Bob at Future Ford to confirm
052202 - understandings on planning, per above. ref SDS 0 FF7P
052203 -
052205 -  ..
0523 -
0524 -
0525 - 1541
0526 -
052601 - Called and left message for Bob on scheduling Millie for service.
052602 -
052604 -  ..
0527 -
0528 -
0529 - 1542
0530 -
053001 - Called Jaun back.
053002 -
053003 - CCC has ordered the parts.  Expects delivery tomorrow.
053005 -  ..
053006 - Jaun will call and confirm when CCC has the parts.
053008 -  ..
053009 - We are currently scheduled to deliver the car on Monday, 070618.
053010 -
053012 -  ..
0531 -
0532 -
0533 - 1645
0534 -
053401 - Millie received ref DRT 1 0001 from Bob responding to planning
053402 - submitted earlier, per above, ref SDS 0 F14W; Bob says...
053403 -
053404 -        I just picked up the VM from Ron and I'll look forward to
053405 -        hearing from you.  If it helps with the scheduling we could get
053406 -        the service out of the way on Friday or Saturday - we only need
053407 -        2-3 hours for the lube, oil, filter, transmission flush and
053408 -        brake flush (if necessary).
053410 -  ..
053411 - This sounds doable.
053412 -
053414 -  ..
0535 -
0536 -
0537 - 1704
0538 -
053801 - Millie submitted ref DIT 1 0001 responding to Future Ford's letter,
053802 - per above. ref SDS 0 6M5F
053803 -
053804 -    1.  I like the idea in your letter today to get service at Future
053805 -        Ford done this Friday, rather than wait until after CCCC does
053806 -        the body work next week.
053808 -         ..
053809 -    2.  I'll call Thursday afternoon to confirm.
053811 -         ..
053812 -    3.  Thanks again for your help.
053813 -
053814 -
053815 -
053816 -
053817 -
053818 -
0539 -