THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: May 17, 2007 03:52 PM Thursday; Rod Welch

Millie coordinates test data and scope management with Kaiser.

1...Summary/Objective
2...20 80 Management Practice Giving Up on Finding Critical Details
3...Omission Does Not Imply Work Performed Nothing to Report
4...Kaiser Heart Lung Disorder Severity Does Not Affect Case Management
5...Apples Oranges CA 15-3 Test Protocol Different Kaiser from UCSF
6...CA 15-3 Test Protocol Different Kaiser from UCSF Apples Oranges
7...CA 15-3 Cancer Marker Opposite Directions Requires Investigation
8...Labs Accuracy UCSF Avoids Cross-check Coordination Referrals Difficult
9...Coordination Difficult Labs Referrals UCSF Avoids Cross-check Accuracy
10...Referrals Coordination Labs Difficult UCSF Avoids Cross-check Accuracy
11...Kaiser Notified Test Status Lung Heart Disorders Guide Treatment


..............
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CONTACTS 

SUBJECTS
CT Test Scheduled 070520 Comparison Test 060930 Lung Heart Disorders

4603 -
4603 -    ..
4604 - Summary/Objective
4605 -
460501 - Follow up ref SDS 22 Y76G.
460502 -
460503 - Physicians at Kaiser seem to have lost control of medical decisions
460504 - for testing, illustrated by failure to perform doctor's orders for
460505 - tests to evaluate pulmonary embolism and enlarged right ventricle in
460506 - Millie's case. ref SDS 0 KV3F  Failure to perform essential diagnostic
460507 - tests of life-threatening maladies cannot be excused with assumptions
460508 - that omissions imply comparisons found "stability." ref SDS 0 KV3O
460509 - Case management requires affirmative statements of comparison for
460510 - effective care. ref SDS 0 KV9G  Kaiser has implemented cost/benefit
460511 - policy in Millie's case without consideration of patient history.
460512 - ref SDS 0 WX8I  The doctor explains today that Kaiser and UCSF use
460513 - different methods for assessing CA 15-3 cancer biomarkers, like apples
460514 - and oranges, and that consideration of correlations requires analysis,
460515 - i.e., test results do not compare 1 to 1 directly. ref SDS 0 NT3O
460516 - Kaiser's failure to address issues presented on patient care
460517 - illustrates that omissions in test reporting do not justify
460518 - assumptions on test results. ref SDS 0 H39G  Millie responded to
460519 - questions presented by the primary care physician on patient history
460520 - for evaluating recent CA 15-3 56 cancer marker tests. ref SDS 0 SR3I
460521 - Communication between Kaiser and UCSF has not been effective to
460522 - coordinate Millie's referral for treatment in the cetuximab clinical
460523 - study. ref SDS 0 4T4L  UCSF reported today that coordination of
460524 - Laboratory work to manage test results is always difficult with
460525 - divided responsibilities that occur with referrals. ref SDS 0 466H
460526 - UCSF proposals to limit cross-checking laboratory test results appears
460527 - conflicting with requirements for accuracy. ref SDS 0 IN5L
460528 -
460529 -
460530 -
460531 -
460532 -
460533 -
460535 -  ..
4606 -
4607 -
4608 - Progress
4609 -
460901 - 20 80 Management Practice Giving Up on Finding Critical Details
460902 - Omission Does Not Imply Work Performed Nothing to Report
460903 - Kaiser Heart Lung Disorder Severity Does Not Affect Case Management
460904 -
460905 - Follow up ref SDS 22 Y76G, ref SDS 21 405I.
460906 -
460907 - On 070510 UCSF reported that coordinating Kaiser to meet requirements
460908 - of the clinical study, ref SDS 19 VP4H, on monitoring lung and heart
460909 - preconditions of pulmonary emobolism and enlarged right ventricle (Cor
460910 - Pulmonale) was too stressful. ref SDS 19 TK8H
460912 -  ..
460913 - Yesterday, on 070516 Millie coordinated with Kaiser in a letter asking
460914 - that the next CT test scheduled for 070520 use thin slice spiral
460915 - technology that can compare with pior testing on 060930 to assess
460916 - progression or recovery from pulmonary embolism, and enlarged right
460917 - ventricle, ref SDS 22 Y76G, which helps assess continuing on the
460918 - cetuximab clincial study that has been associated with lung and heart
460919 - disorders, reported on 070116. ref SDS 11 I75I  The doctor responded
460920 - that all CT tests at Kaiser use thin slice spiral technology that
460921 - produce 1 mm scans, but Kaiser chooses to review only 20% of the data.
460922 - ref SDS 22 GP3L
460924 -  ..
460925 - Millie submitted a letter asking Kaiser to make a thorough review of
460926 - all the data that scanned the locations where lung and heart disorders
460927 - were previously found in the CT test on 060930, and report comparision
460928 - to assess progression of pulmonary embolism and enlarged right
460929 - ventricle. ref SDS 22 Y76G
460931 -  ..
460932 - After returning from getting treating in San Francisco at UCSF today,
460933 - ref SDS 23 0001, Millie received ref DRT 1 0001 from the primary care
460934 - physician responding to Millie's letter, and saying...
460935 -
460936 -        I can have them do this, but the "omission" is probably
460937 -        indicative of stability and no increase in clot.  Again, it's
460938 -        important to understand the value of information....you[r]
460939 -        management at this time will not change based on your requested
460940 -        inquiry.  So this information is more of an inquisitive nature.
460942 -         ..
460943 -        If we did this with every study, very few studies, for you or
460944 -        other patients, would be completed. ref DRT 1 0001
460945 -
460946 -            [...below Millie responds to Kaiser citing following
460947 -            analysis. ref SDS 0 616M
460949 -  ..
460950 - Representation that Kaiser will perform the scope of testing and
460951 - comparisons ordered by the doctor does not align with patient history.
460952 - Case study on 061012 shows the doctor has ordered comparisions many
460953 - times and the Medical Imaging Department has consistently failed to
460954 - perform, ref SDS 9 A55J, including the most recent test on 070326,
460955 - reported on 070329. ref SDS 17 0136  This presents a significant
460956 - question of whether doctors can perform case management.  For example,
460957 - on 060126 the analyst reported that comparisons could not be performed
460958 - because Kaiser could not find the record for prior tests in
460959 - organizational memory. ref SDS 7 XF3K
460961 -  ..
460962 - Kaiser's position that the patient should not worry about progression
460963 - of lung and heart disorders because failure to present findings, i.e.,
460964 - silence by omission, probably indicates stability, ref SDS 0 OS5G, is
460965 - incorrect, illustrated by Kaiser's follow up letter today shown below.
460966 - Omission in the 2nd letter verifying accuracy of a test, and reporting
460967 - submission of data to UCSF does not establish that these tasks were
460968 - actually performed, but rather that most likely no action was taken.
460969 - ref SDS 0 H39G
460971 -  ..
460972 - Faith not to worry that "omission" in a report probably indicates
460973 - "stability," overlooks management practice of traceability to original
460974 - sources called out in ISO requirements, reviewed on 950721.
460975 - ref SDS 1 1740  ISO standards rest on the locality principle that
460976 - accuracy derives from the power of knowledge with connections back to
460977 - original sources, which Kaiser has consistently failed to do this
460978 - case, shown in the case study on 061012. ref SDS 9 A55J
460980 -  ..
460981 - There are many reasons representations are omitted besides finding
460982 - nothing changed to report, i.e., stability....
460983 -
460984 -        1.  Finding prior related work for investigation and comparison
460985 -            is not fast and easy, causing frustrations, stress, and
460986 -            anger that drives good people to omit critical work, by
460987 -            assuming that if it was important it would not have been
460988 -            omitted, illustrated by common scenario in NWO. ref OF 1
460989 -            VP7L
460991 -             ..
460992 -        2.  Analyst cannot find prior report to compare with current
460993 -            work for trend analysis, and so says nothing, because there
460994 -            is no baseline for recognizing changes in condition.
460996 -             ..
460997 -        3.  Analyst finds prior report, but performing comparison is a
460998 -            lot of hard work that takes extra time, which people avoid.
461000 -             ..
461001 -        4.  Management policy avoids investing time and expense
461002 -            performing hard work to find prior relevant records, and
461003 -            make comparisons that save lives, time, and money, in
461004 -            mistaken belief that proactive management is not cost
461005 -            effective.
461007 -             ..
461008 -            Kaiser's formulation today justifies failure to perform on
461009 -            cost/benefit basis. ref SDS 0 KV3H
461011 -             ..
461012 -            This overlooks the record showing Kaiser has already
461013 -            invested time to make comparisons.  The analyst need not
461014 -            compare every image in the scan, but only at locations
461015 -            where prior maladies have already been identified.  Kaiser
461016 -            did this on 041217, as reported by the doctor during the
461017 -            meeting on 041230. ref SDS 4 PW3K
461019 -             ..
461020 -        5.  Analyst gets distracted and forgets to make comparisons.
461022 -             ..
461023 -        6.  Analyst gets tired and makes mistakes in comparisons that
461024 -            miss significant differences showing changes in patient
461025 -            conditions.
461027 -  ..
461028 - Assurances not to worry about testing only 20% of the data because
461029 - case management is not affected by findings of comparisions for trend
461030 - analysis of lung and heart disorders appears conflicting....
461031 -
461032 -        1.  Kaiser told Millie "not to worry" on 051005 about safety of
461033 -            chemotherapy treatments, because many CT tests had shown no
461034 -            explanation for persistent and rising symptoms, and so the
461035 -            patient must tolerate symptoms as side effects of treatment
461036 -            for cancer. ref SDS 2 OG4J
461038 -             ..
461039 -        2.  Millie's case management was severly affected on 041104
461040 -            when a test of the kind requested at this time, and so far
461041 -            not performed nor analysed at the appropriate level by
461042 -            Kaiser, was in fact performed, evidently at urging of UCSF
461043 -            to investigate serious lung disorders. ref SDS 3 0001
461044 -            Kaiser advised on 041104 that representations on 041005
461045 -            were a mistake, because there was a lot to worry about
461046 -            continuing the treatment at that time.
461047 -
461048 -               [...below Millie responds to Kaiser citing following
461049 -               analysis. ref SDS 0 616M
461051 -             ..
461052 -            Findings resulted in removing Millie from treatment that
461053 -            was yielding favorable response for a very serious form of
461054 -            cancer, ref SDS 3 N438, treatment was interrupted for a
461055 -            long period, and the patient suffered significant relapse,
461056 -            leading to mastectomy surgery, with continuing
461057 -            complications of lymphedema and Cellulitis.
461059 -             ..
461060 -            Findings further resuled in lifetime disruption by daily
461061 -            treatments for pulmonary embolism.
461063 -             ..
461064 -        3.  Millie's peace of mind and lifestyle was partially restored
461065 -            on 041230 when follow up testing, which Kaiser maintains
461066 -            today is not cost effective, reported that treatment
461067 -            resulted in prior pulmonary embolism no longer being
461068 -            visualized. ref SDS 4 PW3K
461069 -
461070 -               [...below Millie responds to Kaiser citing following
461071 -               analysis. ref SDS 0 743O
461073 -             ..
461074 -        4.  On 051007 the primary care physician was able to end
461075 -            treatment for pulmonary embolism in advance of mastectomy
461076 -            surgery.
461078 -             ..
461079 -        5.  Similarly, findings from annual or bi-annual investigation
461080 -            with CT scans at 1 mm intervals for the few locations where
461081 -            prior problems were reported may show no visualizations of
461082 -            problems, as occurred previously on 041230. ref SDS 4 PW3K
461083 -            In that case, patient and care givers are signaled to
461084 -            maintain the current course, including training to increase
461085 -            fitness for quality of life, and to resist cancer.  If
461086 -            conditions are unchanged from prior scans, people are on
461087 -            notice of continuing risk, which may be manageable at
461088 -            current levels of treatment and activity.  If conditions
461089 -            have worsened, then, as on 041130, there may be further
461090 -            drastic change to avoid life threatening risks by ending
461091 -            treatment with cetuximab, and reducing the level of effort
461092 -            working out, with consequent loss of fitness and quality of
461093 -            life.
461094 -
461095 -               [...below Millie responds to Kaiser citing following
461096 -               analysis. ref SDS 0 744V
461098 -  ..
461099 - Policy to avoid comparisons for trend analysis to evaluate progression
461100 - of disease may reflect challenge of managing the record to find
461101 - critical details in organizational memory from daily working
461102 - information.  For example, on 060126 the analyst reported that
461103 - comparisons could not be performed because Kaiser could not find the
461104 - record for prior tests. ref SDS 7 XF3K
461106 -  ..
461107 - Policy objectives to save time and money by (1^]reviewing only 20% of
461108 - the data, i.e., examining 1 mm scans at 5 mm intervals, ref SDS 0
461109 - D66M, and (2) by avoiding comparisons to assess progression of disease
461110 - will divert resources from caring for patients, ref SDS 0 KV3H,
461111 - conflicts with requirements for standard of care in this case...
461113 -             ..
461114 -        1.  All patients have not been diagnosed with pulmonary
461115 -            embolism and enlarged right ventricle with 1 mm scans as
461116 -            Millie has been diagnosed on 2 occassions, see patient
461117 -            history on 060722. ref SDS 8 6G6O
461119 -             ..
461120 -        2.  All patients do not have a history of life-threatening
461121 -            symptoms for 6 months, with negtive findings from numerous
461122 -            5 mm CT scan reviews, and then discovery of lung and heart
461123 -            disorders in time for treatment to be effective only with 1
461124 -            mm CT scan review, as discussed at UCSF on 070510.
461125 -            ref SDS 19 HW5I
461127 -             ..
461128 -        3.  All patients are not being treated with an unusual triple
461129 -            negative clinical study to discover treatments that are
461130 -            effective for breast cancer, but which presents risks of
461131 -            lung and heart disorders that require increased scrutiny,
461132 -            reported on 070116. ref SDS 11 I75I
461134 -             ..
461135 -        4.  All CT tests for Millie need not make 1 mm review; annual
461136 -            or bi-annual 1 mm review seems adequate to assess critical
461137 -            changes in life threatening maladies; failure to review
461138 -            previously diagnosed lung and heart disorders with the same
461139 -            method used for original diagnosis appears negligent.
461141 -             ..
461142 -        5.  All scans in Millie's CT tests need not be reviewed for
461143 -            progression of previously diagnosed lung and heart disease;
461144 -            analysis can compare the few locations where prior findings
461145 -            diagnosed pulmonary embolism and enlarged right ventricle,
461146 -            as was done with the CT test on 041217, reported on 041230.
461147 -            ref SDS 4 PW3K  Failure to perform comparison of known
461148 -            problems and report changes appears negligent.
461150 -             ..
461151 -        6.  Far more time time and money can be saved by coordinating
461152 -            referral work to avoid duplication of laboratory work for
461153 -            hundreds of blood tests, as occurred on 070511, ref SDS 20
461154 -            T76M, rather than avoiding essential review of a few scan
461155 -            films.
461157 -             ..
461158 -        7.  On 061230 UCSF invested time and expense to review Millie's
461159 -            chances of surviving risks of lung and heart damage from
461160 -            treatment on the cetuximab carboplatin study, ref SDS 10
461161 -            PN6R, and in order to benefit from treating a rare form of
461162 -            cancer, with a rare patient history of triple negative,
461163 -            also, noted by the primary care physician on 061230.
461164 -            ref SDS 10 PO3Q  A month later, on 070130 UCSF invested more
461165 -            time and expense to assess complications compounding
461166 -            Millie's pulmonary embolism and enlarged right ventricle
461167 -            from treatment on the cetuximab carboplatin study.
461168 -            ref SDS 12 MO7K  Having invested time and expense to place
461169 -            the patient at risk for a study on which only 100 patients
461170 -            in the country are participating, the occassional minor
461171 -            expense to assess impacts of known complications seems to
461172 -            represent the cost of the study, rather than a threat to
461173 -            policy for treating all patients.  By definition and
461174 -            design, patients in a study are treated differently.  They
461175 -            incur increased risks and require increased expense in
461176 -            order to achieve benefits for all patients.
461178 -             ..
461179 -        8.  Saving time and money by checking only 20% of test data,
461180 -            and failing to compare with prior tests where lung and
461181 -            heart disorders were found to assess progression of
461182 -            disease, and complications from treatments known to cause
461183 -            lung and heart disorders appears conflicting with standard
461184 -            of care requirements.  Kaiser can treat a lot more patients
461185 -            by reducing treatments to only 20%, doing 20% of required
461186 -            surgeries, blood tests, treating 20% of emergency patients,
461187 -            etc,, etc., would leave more time and money to treat other
461188 -            patients under Kaiser's new policy. ref SDS 0 KV3H
461189 -
461190 -
461191 -
461192 -
461193 -
4612 -

SUBJECTS
CA 15-3 Blood Tests Kaiser Cancer Marker UCSF Different Metholology

5903 -
5904 - 1610
590501 -  ..
590502 - Apples Oranges CA 15-3 Test Protocol Different Kaiser from UCSF
590503 - CA 15-3 Test Protocol Different Kaiser from UCSF Apples Oranges
590504 -
590505 - Follow up ref SDS 22 ZJ9N.
590506 -
590507 - Millie received ref DRT 2 0001 from primary care physician responding
590508 - to Millie's letter, ref DIP 1 0001, submitted to Kaiser yesterday,
590509 - ref SDS 22 ZJ9N, and saying to Millie today...
590510 -
590511 -        Was that "26" drawn at UCSF?  Because if it was, they probably
590512 -        were using a different methodology and we are comparing apples
590513 -        with oranges. ref DRT 2 0001
590515 -  ..
590516 - Millie's letter reports UCSF CA 15-3 test was 29, ref SDS 22 UG9M, not
590517 - 26, but that is a minor point.
590519 -  ..
590520 - Kaiser and UCSF CA 15-3 testing should track the same direction, i.e.,
590521 - up or down.  In this case, CA 15-3 56 at Kaiser remains substantially
590522 - above the benchmark of 39, and CA 15-3 29 at UCSF has dropped below
590523 - the benchmark of 31.
590524 -
590525 -        [On 070524 CA 15-3 37 makes dramatic reversal and begins to
590526 -        rise in the UCSF test method, ref SDS 25 EU4I; examination
590527 -        seems to show IBC at all sites continues to subside.
590528 -        ref SDS 25 EU6O
590530 -  ..
590531 - Kaiser's 2nd letter illustrates error in Kaiser's earlier letter today
590532 - proposing that omission from a test report implies work was performed
590533 - and found no problems to report, per above. ref SDS 0 KV3O  The letter
590534 - yesterday on 070516 asked Kaiser to verify test data that seems
590535 - inconsistent, and notify UCSF of new data. ref SDS 22 UH3R  Omission
590536 - reporting these tasks today, ref SDS 0 NT3O, does not establish nor
590537 - imply Kaiser took action.
590538 -
590539 -
590540 -
5906 -

SUBJECTS
CA 15-3 Blood Tests Kaiser Cancer Marker  USF Different Metholology

7503 -
7504 - 1618
750501 -  ..
750502 - CA 15-3 Cancer Marker Opposite Directions Requires Investigation
750503 -
750505 -  ..
750506 - Millie submitted ref DIT 1 0001 responding to Kaiser's letter asking
750507 - for identification of conficting CA 15-3 test data, per above,
750508 - ref SDS 0 NT3O, and cited in Millie's letter to Kaiser yesterday on
750509 - 070516. ref SDS 22 ZJ9N
750511 -  ..
750512 - Millie's letter says to Kaiser...
750513 -
750514 -    1.  CA 15-3 29 was reported in a meeting at UCSF for a test at UCSF
750515 -        on 070426, ref SDS 18 087J, as shown in my letter yesterday.
750516 -        ref SDS 22 ZJ9N, ref DIT 1 0001
750518 -         ..
750519 -    2.  Kaiser sets 39 as a benchmark, while UCSF uses 31.  Reporting
750520 -        on 070328 indicates the FDA sets strict standards for cancer
750521 -        biomarkers. ref SDS 16 0001, ref DIT 1 PV5O
750523 -         ..
750524 -    3.  While this is a new field, it has helped me guage progress
750525 -        along with your good counsel. ref DIT 1 LV6K
750527 -         ..
750528 -    4.  Has Kaiser changed the 39 benchmark, or does 56 still represent
750529 -        17 points high?  At UCSF, they use 31, which as you say
750530 -        suggests differences in methodolgy and calibration.  Still 29
750531 -        is below the benchmark, and 56 is well above Kaiser's
750532 -        benchmark. ref DIT 1 5W6O
750534 -         ..
750535 -    5.  Is there literature that sets out the "apples and oranges"
750536 -        point you make today?  It is hard to believe I am the only
750537 -        customer who has been confused by these technicalities.
750538 -        ref DIT 1 MW7K
750539 -
750540 -
7506 -

SUBJECTS
CA 15-3 56 Substantial Rise Blood Tests  00511 at Kaiser UCSF Plans

9303 -
9304 - 1637
930501 -  ..
930502 - Labs Accuracy UCSF Avoids Cross-check Coordination Referrals Difficult
930503 - Coordination Difficult Labs Referrals UCSF Avoids Cross-check Accuracy
930504 - Referrals Coordination Labs Difficult UCSF Avoids Cross-check Accuracy
930505 -
930506 - Follow up ref SDS 22 J55T.
930507 -
930508 - Yesterday, Millie received notice of CA 15-3 56 for a test performed
930509 - at Kaiser on 070511. ref SDS 22 RH9H  Millie asked Kaiser to verify
930510 - results in light of possible conficts with prior tests at UCSF, and to
930511 - notify UCSF for consideration changing treatments. ref SDS 22 UH3R
930513 -  ..
930514 - There is no indication in the record that Kaiser communicated with
930515 - UCSF to coordinate this issue, per Kaiser's letter today, shown above.
930516 - ref SDS 0 NT3O
930518 -  ..
930519 - Millie also sent a letter to UCSF explaining that CA 15-3 56 was
930520 - reported by Kaiser and was being investigated. ref SDS 22 J55T  Today,
930521 - UCSF responded to Millie's letter.
930523 -  ..
930524 - Millie received ref DRT 3 0001 from Brigid saying...
930525 -
930526 -    1.  It is always difficult when you are getting labs drawn in 2
930527 -        places.  I would suggest you only get the CA 15-3 drawn in one
930528 -        place, once a month.  This is for accuracy. ref DRT 3 0001
930529 -
930530 -            [On 080404 1440 Brigid noted again that coordination is
930531 -            difficult to provide comprehensive care, and is even harder
930532 -            for complex case management between hospitals treating
930533 -            patients on referral. ref SDS 28 SE5L
930535 -         ..
930536 -    2.  Labs are different at various insitutions and we really
930537 -        encourage only monthly draws of tumor markers. ref DRT 3 R36H
930539 -         ..
930540 -    3.  We don't need to change anything urgently because of the
930541 -        outside CA 15-3, your last one here at UCSF was normal on
930542 -        4/26/07, we will check another at the end of the month.
930543 -        Especially if you are feeling well and no change in any
930544 -        symptoms we will stay on course. ref DRT 3 FD6L
930546 -  ..
930547 - Monthly draws are effective when the cancer marker is going down, and
930548 - is stable below the level that signals caution.  When the marker is
930549 - rising, Millie's patient history listed on 070426, ref SDS 18 087J,
930550 - shows that testing for cancer markers helps guide treatment before
930551 - cancer cascades out of control, reported on 051121. ref SDS 6 FV6L
930553 -  ..
930554 - After the UCSF letter at 0728 this morning advising Millie to rely
930555 - only on monthly CA 15-3 testing, ref DRT 3 0001, Nurses Notes for
930556 - treatment at UCSF today show considerations for another blood draw due
930557 - to elevated CA 15-3. ref SDS 23 2N5J
930558 -
930559 -        [On 070524 CA 15-3 37 makes dramatic reversal and begins to
930560 -        rise in the UCSF test method, ref SDS 25 EU4I; examination
930561 -        seems to show IBC at all sites continues to subside.
930562 -        ref SDS 25 EU6O
930564 -         ..
930565 -        [On 070524 UCSF continues treatment with cetuximab alone based
930566 -        on favorable CT test and examination showing no visible
930567 -        evidence of rising IBC. ref SDS 24 M645
930569 -         ..
930570 -        [On 070531 UCSF not concerned results of blood test today show
930571 -        CA 15-3 37 rising 30% from the prior report on 070426, because
930572 -        CT scans show no metastatic cancer, and IBC inflammation
930573 -        appears to be subsiding. ref SDS 26 NQ6K
930575 -  ..
930576 - Difficulty coordinating referral work with divided responsibilities
930577 - and separate business systems that maintain and distribute patient
930578 - history requires careful planning, noted by Brigid today, and cited by
930579 - Jackie on 070222. ref SDS 14 VK5N  Difficulties today coordinating
930580 - betewen Kaiser and UCSF illustrate problems coordinating initial
930581 - administration of Millie's referral, shown in a case study on 070130.
930582 - ref SDS 13 2W58  Communication and coordination problems also occur
930583 - internally, illustrated by the study on 070307. ref SDS 15 G56L
930584 -
930585 -        [On 071017 problems ordering blood tests at Kaiser the day
930586 -        before treatment at UCSF - Jackie faxes request for blood draw
930587 -        to Arlette at Kaiser in Walnut Creek, Millie's main treatment
930588 -        location. ref SDS 27 Q45F  Arlette is at lunch, delay finding
930589 -        out where to get blood drawn. ref SDS 27 4Q5M  Arlette advises
930590 -        UCSF blood draw request was ordered by the doctor; tells
930591 -        customer to coordinate with Kaiser to schedule blood draws.
930592 -        ref SDS 27 4Q7G  Kaiser in Walnut Creek cannot do blood draw
930593 -        until next week, ref SDS 27 YE9G; Millie goes to Kaiser in
930594 -        Martinez for the blood draw; finds the order is not entered in
930595 -        the computer, ref SDS 27 OS3F; blood draw performed using order
930596 -        found in the computer for prior blood draw from last January.
930597 -        ref SDS 27 OS5K
930599 -  ..
930600 - Accuracy in testing rises from reconciling differences in reporting,
930601 - sometimes called "cross-checking."  UCSF proposal today to limit
930602 - cross-checking between labs seems conflicting with requirements to
930603 - verify accuracy. ref SDS 0 466H
930604 -
930605 -
930606 -
9307 -

SUBJECTS
CT Test Scheduled 070520 Patient Requests  Cmparison Test 060930 Lun

B103 -
B104 - 1644
B10501 -  ..
B10502 - Kaiser Notified Test Status Lung Heart Disorders Guide Treatment
B10503 -
B10505 -  ..
B10506 - Millie submitted ref DIT 2 0001 to the primary care physician at
B10507 - Kaiser responding to the doctor's letter received earlier today, per
B10508 - above, and addressing Kaiser's cost/benefit policy that has delayed
B10509 - testing to assess patient lung and heart disorders. ref SDS 0 OS5G
B10510 -
B10511 -    1.  Kaiser diagnosed PE from a test on 041103, some weeks later on
B10512 -        041230 you provided results of a follow up test on 041217 that
B10513 -        reported the previous PE was "no longer visualized," as shown
B10514 -        in the record. ref SDS 4 PW3K, ref DIT 2 0001
B10516 -         ..
B10517 -    2.  I was relieved by this report, and felt comfortable resuming
B10518 -        work outs.  On 051007, we stopped treatment for PE after a year
B10519 -        of continuing reports showing no recurrent PE. ref SDS 5 XN7K,
B10520 -        ref DIT 2 C16F
B10522 -         ..
B10523 -    3.  Testing at this time showing no visualization of prior
B10524 -        conditions, or alternatively showing prior problems have
B10525 -        worsened will guide me in considering what to do, including
B10526 -        relief from doubt and worry. ref DIT 2 616L
B10528 -         ..
B10529 -    4.  As always, I am guided by your advice.  If you feel that my
B10530 -        care cannot be aided by comparing test results on 070521 with
B10531 -        prior work on 060930, as was done previously, then lets skip
B10532 -        it. ref DIT 2 227H
B10534 -         ..
B10535 -    5.  Thanks for considering this issue.
B10536 -
B10537 -
B10538 -
B10539 -
B106 -