CONTACTS 
0201 - AT&T Mail (modem-US & foreign)                                                                                                                                     O-00000230 0000
020101 - AT&T MAIL 940131                                                                                                                                                 O-00000230 0000
020102 - 00000230                                                                                                                                                         O-00000230 0000
020103 - AT&T MAIL                                                                                                                                                        O-00000230 0000

SUBJECTS
Email System Configuration Reporting Problems Losing List of Send Re

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 29 0000. ref SDS 28 0000.
050502 -
050503 - AT&T did not solve any of the issues.  The big issues is to restore
050504 - maintaining files on the server until the customer deletes them.
050505 - After developing comments, list main issues still pending. ref SDS 0
050506 - YV5K
050507 -
050508 -            [On 070127 responded to AT&T's letter today. ref SDS 30
050509 -            413J
050510 -
050511 -
050513 -  ..
0506 -
0507 -
0508 - Progress
0509 -
050901 - AT&T Email on Network Server Configuration
050902 -
050903 - Follow up ref SDS 29 413J, ref SDS 28 413J.
050904 -
050905 - Received ref DRT 1 0001 from AT&T responding to questions submitted in
050906 - a letter on the email system, ref DIP 2 0001, sent to Lizzie with a
050907 - link to the record on 070124. ref SDS 29 NM45
050909 -  ..
050910 - AT&T says in the letter today...
050911 -
050912 -    1.  To make sure that all of your issues will be addressed, I have
050913 -        outlined your concerns and provided their corresponding
050914 -        answers. ref DRT 1 VV5N
050915 -
050916 -            [On 070127 responded to AT&T's letter today. ref SDS 30
050917 -            413J
050919 -         ..
050920 -        Customer Issue...
050921 -
050922 -            1.  Sent and Received files should remain on the server
050923 -                until I expressly delete them.  This has been the
050924 -                practice for the past number years we have used AT&T
050925 -                email service.
050927 -         ..
050928 -    2.  Answer: (AT&T)
050930 -         ..
050931 -        By default, your sent and received messages should stay inside
050932 -        your Inbox folder.  However, regarding your sent messages, let
050933 -        us make sure that your AT&T Yahoo!  Mail is set to save your
050934 -        sent messages. ref DRT 1 VV6V  Kindly verify the following:
050936 -  ..
050937 - Customer Comment on Issue #1
050939 -  ..
050940 - We have already done steps listed in AT&T's letter.  We want documents
050941 - submitted through the email program, e.g., Netscape, Outlook, Eudora,
050942 - etc., to be saved on the AT&T server, along with received documents,
050943 - until we delete them.
050945 -  ..
050946 - AT&T letter continues...
050947 -
050948 -    3.  As for your received messages, the only reason why your
050949 -        messages are being deleted inside your Inbox folder is if it is
050950 -        being downloaded by an email client.  In case you have an email
050951 -        client installed in your computer(s), kindly check it and see
050952 -        if your messages are inside. ref DRT 1 VP8R
050954 -  ..
050955 - Customer Comment on Issue #1 continues...
050957 -  ..
050958 - We have been using AT&T and predecessors going back to pacbell for the
050959 - past 10 years.  Messages have always been saved on the AT&T server
050960 - when downloaded to the email program.  This provides a useful backup.
050962 -  ..
050963 - We want the prior feature to remain.
050965 -  ..
050966 - AT&T current configuration is deleting messages when downloaded, even
050967 - though the email program is configured to leave messages on the
050968 - server.
050970 -  ..
050971 - How can we set AT&T server to retain downloaded files?
050973 -  ..
050974 - AT&T letter continues...
050975 -
050976 -    4.  Also, we need to make sure that AT&T Yahoo!  Mail is your
050977 -        default email program.  Since you are using Internet Explorer,
050978 -        we need to download a small program so that you will be able to
050979 -        select [AT&T Yahoo!  Mail] as your default email program inside
050980 -        your Internet Options window.  To download the program, kindly
050981 -        visit this website:, ref DRT 1 YU8N
050982 -
050983 -           http://help.yahoo.com/help/uk/mail/ext/ext-11.html
050985 -  ..
050986 - Customer Comment on Issue #1 continues...
050988 -  ..
050989 - AT&T is not our default email program.  AT&T email capability is very
050990 - effective as a backup system.  This requires maintaining sent and
050991 - received files until the customer expressly deletes them, as with the
050992 - Bulk mail directory.
050994 -  ..
050995 - AT&T letter continues...
050996 -
050997 -        Customer Issue...
050998 -
050999 -            2.  Time should be displayed along with the date for sent
051000 -                and received documents. ref DRT 1 XY5H
051002 -         ..
051003 -    5.  Answer:
051005 -         ..
051006 -        By default, the date and time are displayed once you open the
051007 -        messages.  Kindly open the message and then you will see the
051008 -        needed information inside [Date:]. ref DRT 1 4Z5K
051010 -  ..
051011 - Customer Comment on Issue #2 continues...
051013 -  ..
051014 - This seems to be saying AT&T does not support customer requirements to
051015 - display time with the date in the list of issued and received
051016 - documents.
051018 -  ..
051019 - Displaying time is common configuration for email management is very
051020 - productive for customers.
051022 -  ..
051023 - AT&T letter continues...
051024 -
051025 -        Customer Issue...
051026 -
051027 -            3.  Email address should be displayed for addresses of sent
051028 -                mail, and for people from whom mail is received.
051029 -                ref DRT 1 XZ6H
051031 -         ..
051032 -    6.  Answer:
051034 -         ..
051035 -        If the contact contains a nickname, it will be the one
051036 -        displayed under [To:] inside your Sent folder.  However, if it
051037 -        does not have a nickname, its email address will be the one
051038 -        displayed under [To:]. ref DRT 1 6I6K
051040 -  ..
051041 - Customer Comment on Issue #3...
051043 -  ..
051044 - This is satisfactory.
051046 -  ..
051047 - AT&T letter continues...
051048 -
051049 -        Customer Issue...
051050 -
051051 -            4.  Document identification header should not be corrupted
051052 -                with extraneous fields.  From, To, Subject Date are all
051053 -                we need. ref DRT 1 YJ3H
051055 -         ..
051056 -    7.  Answer:
051058 -         ..
051059 -        Normally, if you received a message with garbled header, the
051060 -        message could be spam.  Please click the [Spam] button in order
051061 -        to add the sender inside your blocked addresses list.  However,
051062 -        if the email comes from one of your legitimate contacts or
051063 -        sender, it is possible that the Yahoo! server has marked this
051064 -        sender as spammer.  We need to take care of this issue over the
051065 -        phone together with one of our helpdesk technical support
051066 -        specialists. ref DRT 1 SJ3K
051068 -  ..
051069 - Customer Comment on Issue #4...
051071 -  ..
051072 - The problem is not a garbled header. ref SDS 0 6U46  AT&T places
051073 - extraneous data in the header that reduces productivity to remove it
051074 - for knowledge management.  This is a slight inconvenience, and is
051075 - probably easier for the customer to work around than for AT&T
051076 - engineers to change the format of your files.
051078 -  ..
051079 - AT&T letter continues...
051080 -
051081 -        Customer Issue...
051082 -
051083 -            5.  Spell check does not seem to be working.  Would like
051084 -                this set as a default. ref DRT 1 YN4L
051086 -         ..
051087 -    8.  Answer:
051088 -
051089 -        Unfortunately, the Spell Check feature of your AT&T Yahoo!
051090 -        Mail is not capable of automatically checking for misspelled
051091 -        words.  After composing your email, you will need to manually
051092 -        click the [ABC] button to enable Spell Check to underline
051093 -        misspelled words. ref DRT 1 QN4O
051095 -         ..
051096 -    9.  This should take care of your issue.  In case you need further
051097 -        assistance, especially with regard to Question numbers 1 and 4,
051098 -        please do not hesitate to call us anytime at 1-877-722-3755.
051099 -        We will be more than glad to assist you.  Please take note of
051100 -        Case ID 134100748 for future reference. ref DRT 1 EO5M
051101 -
051102 -
051104 -  ..
051105 - Pending Issues to Resolve AT&T Email Service Problems
051106 -
051107 - Based on review of AT&T's letter today, per above, ref SDS 0 413J,
051108 -
051109 -            [On 070127 responded to AT&T's letter today. ref SDS 30
051110 -            Z25V
051112 -  ..
051113 - AT&T's response leaves the following issues open...
051114 -
051115 -            1.  Sent and Received files should remain on the server
051116 -                until I expressly delete them.  This has been the
051117 -                practice for the past number years we have used AT&T
051118 -                email service. ref SDS 0 3T6I
051120 -                 ..
051121 -                See comments on AT&T response to "Sent" mail issue.
051122 -                ref SDS 0 CS55
051124 -                 ..
051125 -                See comments on "Received" mail issue. ref SDS 0 OQ7X
051127 -                 ..
051128 -            2.  Time should be displayed along with the date for sent
051129 -                and received documents. ref DRT 1 XY5H
051131 -                 ..
051132 -                See response. ref SDS 0 3U6I
051133 -
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051135 -
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051137 -
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0512 -
0513 -
0514 -