CONTACTS 
0201 - AT&T Mail (modem-US & foreign)                                                                                                                                     O-00000230 0000
020101 - AT&T MAIL 940131                                                                                                                                                 O-00000230 0000
020102 - 00000230                                                                                                                                                         O-00000230 0000
020103 - AT&T MAIL                                                                                                                                                        O-00000230 0000

SUBJECTS
Email System Configuration Reporting Problems Losing List of Send Re

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 28 0000. ref SDS 26 0000.
050502 -
050503 -
050504 -
050505 -
050506 -
050507 -
050509 -  ..
0506 -
0507 -
0508 - Progress
0509 -
050901 - AT&T Email on Network Server Configuration
050902 -
050903 - Follow up ref SDS 28 413J.
050904 -
050905 - Received ref DRT 1 0001 from Lizzie at AT&T responding to the letter
050906 - yesterday, ref DIP 1 0001, listing issues to configure online email.
050907 - ref SDS 28 413J
050909 -  ..
050910 - Lizzie says...
050911 -
050912 -    1.  Thank you for contacting AT&T Internet Services E-mail Support.
050913 -        ref DRT 1 0001
050915 -         ..
050916 -    2.  Please accept my sincerest apologies for the inconvenience that
050917 -        this e-mail issue may have caused you.  I understand that your
050918 -        incoming e-mails are automatically deleted from the AT&T Yahoo!
050919 -        Server.  Helping you with this concern in no time is our utmost
050920 -        priority. ref DRT 1 AI57
050922 -  ..
050923 - Lizzie's explanation of the problem aligns with the letter submitted
050924 - to AT&T yesterday, 070123. ref SDS 28 R96I
050926 -  ..
050927 - For some reason, Lizzie does not address other concern listed in the
050928 - letter to format the list of sent and received documents with time and
050929 - email address. ref SDS 28 OB5V
050931 -  ..
050932 - Lizzie's letter continues...
050933 -
050934 -    3.  Rod, we should be able to resolve your issue; however, we need
050935 -        some more information before we get started.  Please reply with
050936 -        the following additional information at your convenience.
050937 -        ref DRT 1 XH6G
050938 -
050939 -            1.  How do you access your e-mail, is it through web mail
050940 -                (AT&T Yahoo!) or through an e-mail client (e.g.
050941 -                Microsoft Outlook, Outlook Express, Eudora, Mac Mail)?
050942 -                ref DRT 1 XH6G
050944 -  ..
050945 - Email is accessed in this case through the AT&T email system,
050946 - possibly called "web mail."
050948 -  ..
050949 - We may also access documents through an email program like Outlook,
050950 - Netscape, etc.
050952 -  ..
050953 - Lizzie's letter continues...
050954 -
050955 -    4.  Please reply with this additional information at your
050956 -        convenience.  It will help us assess and properly address the
050957 -        issue. ref DRT 1 00SY
050959 -         ..
050960 -    5.  Please do contact us, at 1-877-722-3755 and reply with the
050961 -        needed information, and reference Case ID 133955822.
050962 -        ref DRT 1 AI7R
050964 -  ..
050965 - Tried calling this number to talk with Lizzie.  Got a voice
050966 - recognition program that wasted a lot of time with irrelevant
050967 - questions.  Eventually listened to music.  Then a voice began
050968 - presenting solutions to a lot of problems we don't have that
050969 - interrupted our work on problems we do have.  Had to hang up to
050970 - improve productivity.
050972 -  ..
050973 - Lizzie's letter continues...
050974 -
050975 -    6.  Please remember to visit our help-site at
050976 -
050977 -           http://help.sbcglobal.net/
050978 -
050979 -        ...for resolutions to the most common problems.  You may also
050980 -        call us anytime at 1-877-722-3755. ref DRT 1 AP7U
050982 -         ..
050983 -    7.  I want to let you know that you may receive a survey,
050984 -        requesting that you rate the service you received from me.  I
050985 -        ask that you please take a few minutes to fill this out and let
050986 -        my manager know how I am doing and how satisfied you are with
050987 -        the support you received from AT&T Internet Services.
050988 -        ref DRT 1 00VQ
050990 -         ..
050991 -    8.  We are looking forward to assisting you in resolving your
050992 -        issue. ref DRT 1 AI8L
050994 -         ..
050995 -    9.  Thank you for choosing AT&T Internet Services. ref DRT 1 00WZ
050996 -
050997 -
050999 -  ..
0510 -
0511 -
0512 - 0947
0513 -
051301 - Submitted ref DIT 1 0001 to Lizzie with a link to this record, and
051302 - saying...
051303 -
051304 -    1.  Thanks for letter this morning responding to my letter
051305 -        yesterday presenting configuration issues.  Comments on your
051306 -        letter are listed in the record for today. ref SDS 0 413J,
051307 -        ref DIT 1 0001
051309 -         ..
051310 -    2.  After reviewing initial comments, please assist me with the
051311 -        following issues...
051312 -
051313 -        1.  Sent and Received files should remain on the server until I
051314 -            expressly delete them.  This has been the practice for the
051315 -            past number years we have used AT&T email service.
051316 -            ref DIT 1 NO61
051318 -             ..
051319 -        2.  Time should be displayed along with the date for sent and
051320 -            received documents. ref DIT 1 NO6O
051322 -             ..
051323 -        3.  Email address should be displayed for addresses of sent
051324 -            mail, and for people from whom mail is received.
051325 -            ref DIT 1 NO7R
051327 -             ..
051328 -        4.  Document identification header should not be corrupted with
051329 -            extraneous fields.  From, To, Subject Date are all we need.
051330 -            ref DIT 1 NO7U
051332 -             ..
051333 -        5.  Spell check does not seem to be working.  Would like this
051334 -            set as a default. ref DIT 1 NO7X
051336 -         ..
051337 -    3.  Lizzie your help is greatly appreciated. ref DIT 1 NO8G
051338 -
051339 -
051340 -
051342 -  ..
0514 -
0515 -
0516 - 0953
0517 -
051701 - Lizzie called back???
051702 -
051703 -
051704 -
051705 -
051706 -
051707 -
051708 -
0518 -
0519 -
0520 -