CONTACTS 
0201 - Trend Micro, Inc.
020101 - Ms. Elena (Len) Quitoriano; Customer Support Representative
020103 - Consumer Support Team

SUBJECTS
Virus Protection Subscription 1 Year Virus Definitions Received Inst

1203 -
1203 -    ..
1204 - Summary/Objective
1205 -
120501 - Follow up ref SDS 13 0000. ref SDS 12 0000.
120502 -
120503 - We should now have virus protection for another year.
120504 -
120505 -
120506 -
120508 -  ..
1206 -
1207 -
1208 - Progress
1209 -
120901 - Previously, on 060114 submitted, ref DIP 5 0001, providing the record
120902 - of confirmation for subscribing to get virus definitions for another
120903 - year, and the serial number of the current program. ref SDS 12 MM3O
120905 -                     ..
120906 -                    Pc-cillin
120907 -                    Internet Security 2005
120908 -                    Trend Micro
120909 -                    10101 North DeAnza Blvd
120910 -                    Cupertino, CA  95014
120911 -                    408 257 1500
120913 -      ..
120914 -     Tech Support   800 864 6027
120915 -
120916 -                    support@trendmicro.com
120918 -                     ..
120919 -                    Info@trendmacro.com
120921 -                  ..
120922 -                 http://www.trendmacro.com
120924 -  ..
120925 - Case number:  1-71716742
120927 -  ..
120928 - Received ref DRT 1 0001 from Len responding to the letter a few days
120929 - ago, ref DIP 6 K35N, submitted on 0700115. ref SDS 13 U23Y
120931 -  ..
120932 - Len says...
120938 -  ..
120939 - Implemented Len's instructions in Trend Micro's letter received on
120940 - 070115. ref SDS 13 6D8V
120942 -  ..
120943 - After clicking on "Register Now," got the standard screen that asks
120944 - for user ID and password, or email address.  We have been using
120945 - Millie's email address.  Entered this, and clicked Submit.
120947 -  ..
120948 - Got a message saying...
120949 -
120950 -               Registration Completed.
120952 -  ..
120953 - Shows expiration date:  080223, as noted in Len's letter received on
120954 - 070115. ref SDS 13 6D8R
120956 -  ..
120957 - Opened Pccillin program, and checked about.  It shows the revised
120958 - serial number, as Len indicates in her letter today, per above.
120959 - ref SDS 0 4Q41
120961 -  ..
120962 - I am working on c15 this morning, so did the same thing for c14.
120963 -
120964 -
120966 -  ..
1210 -
1211 -
1212 - 0601
1213 -
121301 - Submitted ref DIT 1 0001 to Len at Trend Micro, and responding to her
121302 - letter, per above, ref SDS 0 ZU7O, and saying...
121303 -
121304 -    1.  Followed your instructions, and got both computers registered.
121305 -        Verified the serial number was updated in the About feature.
121307 -         ..
121308 -    2.  Thanks very much for outstanding support.
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1214 -