CONTACTS 
0201 - Trend Micro, Inc.
020101 - Ms. Elena (Len) Quitoriano; Customer Support Representative
020103 - Consumer Support Team

SUBJECTS
Virus Protection Subscription 1 Year Virus Definitions Received Inst

1203 -
1203 -    ..
1204 - Summary/Objective
1205 -
120501 - Follow up ref SDS 12 0000. ref SDS 11 0000.
120502 -
120503 -
120504 -
120505 -
120507 -  ..
1206 -
1207 -
1208 - Progress
1209 -
120901 - Previously, on 060114 submitted, ref DIP 5 0001, providing the record
120902 - of confirmation for subscribing to get virus definitions for another
120903 - year, and the serial number of the current program. ref SDS 12 MM3O
120905 -                     ..
120906 -                    Pc-cillin
120907 -                    Internet Security 2005
120908 -                    Trend Micro
120909 -                    10101 North DeAnza Blvd
120910 -                    Cupertino, CA  95014
120911 -                    408 257 1500
120913 -      ..
120914 -     Tech Support   800 864 6027
120915 -
120916 -                    support@trendmicro.com
120918 -                     ..
120919 -                    Info@trendmacro.com
120921 -                  ..
120922 -                 http://www.trendmacro.com
120924 -  ..
120925 - Case number:  1-71716742
120927 -  ..
120928 - Subscription Extended Another Yeare to 080223
120929 -
120930 - Today, received ref DRT 1 0001 dated tomorrow, 070116, because Len is
120931 - located in the Phillipines, across the International date line.  Len
120932 - responds to the letter yesterday on 070114, ref DIP 5 0001, submitting
120933 - information Len requested. ref SDS 12 MM3O
120935 -  ..
120936 - Letter from Len at Trend Micro says...
120937 -
120938 -    1.  Something is not clear on my explanation about the Outbreak
120939 -        Warning and I was actually alarmed that you thought we are
120940 -        trying to access clients' computers.
120942 -         ..
120943 -    2.  Whenever you update Trendmicro you are downloading files from
120944 -        us.  One of the files that you can download is what we call
120945 -        pccillin.ini.  When we change commands on that .ini file, it
120946 -        will trigger that OUTBREAK WARNING MESSAGE. ref DRT 1 E55M
120948 -  ..
120949 - Len seem to clarify that an Outbreak Warning message only occurs when
120950 - the customer downloads updated virus definitions, answering the
120951 - question in the letter yesterday on 070114. ref SDS 12 DM8Y
120953 -  ..
120954 - Letter from Len at Trend Micro continues...
120955 -
120956 -    3.  Hope that clears it up. ref DRT 1 N56I
120957 -
120963 -  ..
120964 - Len says the subscription has been extended to 080223, and she
120965 - corrects the error Trend Micro made for first 4 characters in the
120966 - serial number, which should be...
120967 -
120968 -                    0015
120970 -  ..
120971 - However, checking the program About option shows...
120972 -
120973 -                    0155
120974 -
120975 - ...as shown in the letter to Len yesterday, on 070114. ref SDS 12 DM8T
120977 -  ..
120978 - The serial number in the About field should be the primary product
120979 - control, otherwise productivity will fall on future work due to
120980 - confusion.
120981 -
120982 -             [...below, submitted letter to Trend Micro asking about
120983 -             this issue. ref SDS 0 XY5G
120985 -  ..
120986 - Letter from Len at Trend Micro continues...
120987 -
120988 -    5.  Please follow instructions below so you can refresh
120989 -        registration on your end:
120990 -
120991 -        1.  Go to mycomputer, double click C:\, double click Program
120992 -            Files, double click Trend Micro, double click Internet
120993 -            Security 2006, ref DRT 1 HL7F
120995 -  ..
120996 - Actually, the files for Pccillin program are in...
120997 -
120998 -                 h: 00 46
121000 -  ..
121001 - Letter from Len at Trend Micro continues...
121002 -
121003 -        2.  Open TrialMSG.exe (the one with a blue and white pill
121004 -            icon), ref DRT 1 VL7M
121005 -
121009 -
121010 -                [...below letter to Trend Micro asks Len to confirm the
121011 -                serial number to use for this operation. ref SDS 0 U23Y
121013 -         ..
121014 -    6.  If the problem was not fixed using the options I have provided,
121015 -        kindly reply to this email with the results in detail.
121016 -        ref DRT 1 4H7N
121018 -         ..
121019 -    7.  VERY IMPORTANT:  In order for us to have a history of our
121020 -        correspondence, please do not delete the subject and the
121021 -        contents of this email. ref DRT 1 4H8I
121023 -  ..
121024 - Submitted ref DIT 1 0001 dated today, 070115 and responding to Len's
121025 - letter dated 070116, received earlier, per above. ref SDS 0 ZU7O
121027 -  ..
121028 - Letter to Len at Trend Micro says...
121029 -
121030 -    1.  Thanks for explaining Outbreak Warning. ref DIT 1 0001
121032 -         ..
121033 -    2.  I checked the serial number in "About" and it shows...
121034 -
121036 -
121037 -        ... ref DIT 1 K35N, rather than...
121038 -
121040 -
121041 -        ...which you indicate should be used trialmsg.exe. ref SDS 0
121042 -        1U8M If we change the serial number in the manner shown in your
121043 -        instructions, will this change the About serial number so we
121044 -        have a consistent record?
121046 -         ..
121047 -    3.  Please confirm which serial number to use.
121048 -
121049 -
121050 -
121051 -
121052 -
121053 -
121054 -
121055 -
121056 -
121057 -
1211 -