CONTACTS 

SUBJECTS
Internet Explorer IE 7 Upgrade from IE 6 New Program Fails to Suppor

0803 -
0803 -    ..
0804 - Summary/Objective
0805 -
080501 - Follow up ref SDS 7 0000, ref SDS 6 0000.
080502 -
080503 -
080504 -
080505 -
080506 -
080508 -  ..
0806 -
0807 -
0808 - Progress
0809 -
080901 - Microsoft Responds to Notice of Defective Product
080902 - IE 7 Fails Precision Access Cannot Open Web Pages to Specified Anchors
080903 -
080904 - Follow up ref SDS 7 V13G, ref SDS 6 V13G.
080906 -  ..
080907 - Case number reported in the record on 061204. ref SDS 7 NK5K
080908 -
080910 -  ..
080911 - If disconnected, call back at...
080912 -
080913 -        800 936 5700
080914 -
080915 -
080916 -
080917 -
080919 -  ..
0810 -
0811 -
0812 - 0858
0813 -
081301 - Talked to Chona.
081302 -
081303 - She requested customer ID and case number per above. ref SDS 0 NK5K
081305 -  ..
081306 - Chona said she wants to explain support options for customer.
081308 -  ..
081309 - We reviewed background on 061204 showing that Microsoft is already
081310 - working on this case number. ref SDS 7 WH4U  The purpose of this call
081311 - is to check on progress correcting the problem.
081313 -  ..
081314 - Chona decided to do research.  She put the call on hold.
081316 -  ..
081317 - She came back on line and asked for the telephone number.  She said
081318 - there are a lot of entries for Rod.
081320 -  ..
081321 - After further discussion, Chona decided to look up the record of this
081322 - transaction for yesterday.  She put the call on hold again.
081323 -
081324 -
081325 -
081327 -  ..
0814 -
0815 -
0816 - 0903
0817 -
081701 - On hold.
081702 -
081704 -  ..
0818 -
0819 -
0820 - 0908
0821 -
082101 - Chona wants to transfer the call to a support professional.
082102 -
082104 -  ..
0822 -
0823 -
0824 - 0909
0825 -
082501 - Talked Minesh Chande.
082502 -
082503 - He asked for customer ID and case number again.
082505 -  ..
082506 - Minesh doing research on case number.
082507 -
082509 -  ..
0826 -
0827 -
0828 - 0910
0829 -
082901 - On Hold.
082902 -
082904 -  ..
0830 -
0831 -
0832 - 0914
0833 -
083301 - Minesh came back online.
083302 -
083303 - He has learned that Microsoft has done some work on this.
083305 -  ..
083306 - Minesh asked if Microsoft solved the problem?
083308 -  ..
083309 - Upon discussion, Minesh recognized there would not be a follow up
083310 - call, if the case were closed, and that the purpose of the call this
083311 - morning is to discover the results of research Chris did yesterday.
083312 - ref SDS 7 WO9J
083314 -  ..
083315 - Minesh needs another explanation of the problem.
083317 -  ..
083318 - We reviewed again the explanation in the letter to Microsoft on
083319 - 061202, ref SDS 6 OQ6G, that was reviewed with Chris yesterday,
083320 - ref SDS 7 VO3N, and which he was researching when the Microsoft
083321 - support line dropped the call. ref SDS 7 0352
083323 -  ..
083324 - Minesh asked for an explanation of "precision access" cited in the
083325 - letter to Microsoft on 061202 that presents the scope of the problem
083326 - encountered using ID 7. ref SDS 6 LP3K
083328 -  ..
083329 - Helped Minesh find the explanation of "precision access" by clicking
083330 - the link to NWO. ref OF 16 PX6J
083332 -  ..
083333 - Minesh seemed uncertain about what to do next.
083335 -  ..
083336 - He was unsure about how to get the engineers working to fix the
083337 - problem with IE 7.
083339 -  ..
083340 - Minesh says that if IE 7 is uninstalled, then IE 6 will be installed
083341 - automatically.
083343 -  ..
083344 - Minesh asks to hold the line while he does more research.
083345 -
083347 -  ..
0834 -
0835 -
0836 - 0936
0837 -
083701 - On hold.
083702 -
083703 -
083705 -  ..
0838 -
0839 -
0840 - 0957
0841 -
084101 - Minesh comes back online.
084102 -
084103 - He suggests closing all applications, and starting at the desktop.
084105 -  ..
084106 - Click start.
084108 -  ..
084109 - Minesh went on to explain he wanted to open the c: drive, and then to
084110 - open the Windows directory using My Computer.
084112 -  ..
084113 - Minesh proposed running iexplorer.exe directly from the Windows
084114 - program directory, which actually positions the program as follows...
084115 -
084116 -             i:\program files\internet explorer\iexplorer.exe
084118 -  ..
084119 - We did this, and the browser appeared on the screen.
084121 -  ..
084122 - Minesh suggested using cut and past to capture a link address, and
084123 - then enter the address into the IE 7 location (address) bar.
084125 -  ..
084126 - Did this and the program opened the file to the designated anchor.
084128 -  ..
084129 - Minesh feels this shows that IE 7 runs correctly.
084131 -  ..
084132 - We reviewed the difference between the process Minesh just described,
084133 - which maybe 10 people in the world will perform consistently in order
084134 - to verify accuracy, and expand span of attention for understanding
084135 - context based on situational awareness, and using technology for
084136 - intelligence support that requires instant precision access with a
084137 - single click to save lives, time, and money.
084139 -  ..
084140 - Minesh said he does not understand why "precision access" has to done
084141 - with a single click, instead of using cut and paste as he just
084142 - demonstrated.
084144 -  ..
084145 - Explained that at the time the function executes, the filename and
084146 - anchor are in html format, that can be captured in the manner he
084147 - proposes.  The address is contstructed from SDS record source files,
084148 - like this one, and then passed to a command argument, all transparent
084149 - to the user.
084151 -  ..
084152 - Misesh said he will submit a letter explaining work on this matter
084153 - today, and that he will arrange for a Microsoft engineer to call
084154 - tomorrow about correcting the problem with IE 7.
084155 -
084156 -
084157 -
084158 -
084159 -
084160 -
084161 -
084162 -
084163 -
084164 -
084165 -
0842 -