CONTACTS 

SUBJECTS
Letter Dated 060320 Received VA Martinez Notifying Primary Care Phys

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 45 0000. ref SDS 42 0000.
050502 -
050503 -
050504 -
050505 -
050507 -  ..
0506 -
0507 -
0508 - Progress
0509 -
050901 - Follow Up Meetings Planned for Issues Not Identified in Communication
050902 -
050903 - Follow up ref SDS 45 P18O, ref SDS 42 P18O.
050904 -
050905 - Called VA using instructions in letter received on 060322 notifying
050906 - that primary care physician wants to schedule a call OA 060325,
050907 - ref DRP 1 7T6F, to schedule a meeting that follows up the meeting on
050908 - 060317. ref SDS 42 0001  The purpose of the meeting is not presented.
050909 - ref SDS 45 P18O  The number to call is...
050910 -
050911 -        800 382 8387
050913 -  ..
050914 - VA using call routing system that required punching buttons, then
050915 - there are a serious of advertisements.  The call wait period was
050916 - reported as 4 minutes.  Took about 6.
050918 -  ..
050919 - During this period, the telephone system presents continual noise --
050920 - advertisements interspersed with music.  Both interrupt ability to
050921 - perform work.
050922 -
050924 -  ..
0510 -
0511 -
0512 - 1057
0513 -
051301 - Talked to Patty.
051303 -  ..
051304 - Patty sees nothing in her records that supports additional meetings
051305 - with the doctor.  She initially said the throw away the letter saying
051306 - to call OA 060325, because there was a recent meeting on 060317. Upon
051307 - discussion, Patty said there should investigation to determine the
051308 - purpose of these meetings.
051309 -
051310 -     [On 060331 Rhonda schedule meeting with primary care physician on
051311 -     060505. ref SDS 46 P18O
051313 -      ..
051314 -     [On 060403 Connie called to follow up, and suggested sending a
051315 -     letter to primary care physician for making a referral.
051316 -     ref SDS 47 3G8F
051318 -  ..
051319 - Patty planned to notify the doctor and his team, headed by Connie, who
051320 - is Doctor Sandu's program manager, about the two letters received and
051321 - request clarification of the purpose.  Patty said the VA electronic
051322 - system does not have enough space for her send a message explaining
051323 - the circumstances in this case.
051324 -
051325 -    This problem seems endemic to health care systems, since Millie had
051326 -    the same problem, reported on 060320, and discussed again on
051327 -    Tuesday, 060322. ref SDS 44 UM79
051329 -  ..
051330 - Patty said has a million people waiting for her help.  She does not
051331 - have to figure out what to do about scheduling meetings called out in
051332 - the two letters received from the VA on 060322. ref SDS 45 0001
051334 -  ..
051335 - Patty suggested transferring the call to Connie.
051336 -
051337 -
051338 -
051340 -  ..
0514 -
0515 -
0516 - 1109
0517 -
051701 - Patty transferred call to Connie's voice mail system.
051702 -
051703 - Left message explaining background meeting with primary care physician
051704 - on 060317, ref SDS 42 0001, and following that meeting received notice
051705 - of a follow up meeting with optometrist. ref SDS 43 OY6M
051707 -  ..
051708 - On Wednesday, 060322, received two additional notices to schedule
051709 - meetings with instructions to call VA and schdule. ref SDS 45 0001
051711 -  ..
051712 - This morning called and talked to Patty about the first meeting to
051713 - schedule.  Patty sees nothing to schedule, and so forwarded the call
051714 - to Connie. ref SDS 0 S74I
051716 -  ..
051717 - Speculated that primary care physician may have schedule meeting with
051718 - dentist. ref SDS 42 YR4J
051719 -
051720 -     [On 060331 Rhonda schedule meeting with primary care physician on
051721 -     060505. ref SDS 46 P18O
051723 -  ..
051724 - Said there is no rush to respond.
051725 -
051727 -  ..
0518 -
0519 -
0520 - 1133
0521 -
052101 - Connie called back.
052102 -
052103 -     [On 060331 Rhonda schedule meeting with primary care physician on
052104 -     060505. ref SDS 46 P18O
052105 -
052106 -
052107 -
052108 -
052109 -
0522 -