CONTACTS 
0201 - Netgear, Inc.                                                                                                                                                      O-00000828 0000
020101 - NETGEAR NTGR 030814 030814;                                                                                                                                      O-00000828 0000

SUBJECTS
Configure Netgear Rangemax Model WPN824 v 1 Wireless Router Primaril
Netgear Rangemax Model WPN824 v 1 Wireless Router Primarily for C15
Configuration Restore Change IP and Gateway Address New Procedure to
Connection Dropped Timeout Internet Access Failed All Day

0806 -
0806 -    ..
0807 - Summary/Objective
0808 -
080801 - Follow up ref SDS 16 XS4I.
080802 -
080803 - Used prior Pacbell guideance to refresh the DSL IP address in the
080804 - router.  This resulted in losing access to the Internet.  Called
080805 - Netgear and got assistance configuring the router which restored
080806 - access to the Internet.  Was advised that prior guidance from Pacbell
080807 - was incorrect, and hopefully now have effective instructions.
080808 -
080809 -        [On 050927 discovered changes made by Netgear to router
080810 -        configuration prevented wireless network connection for
080811 -        transferring files; Netgear and Fujitsu refused to support
080812 -        wireless connections for their wireless hardware; eventually
080813 -        solved problem by discovering changes by Netgear caused
080814 -        failure. ref SDS 18 0001
080815 -
080816 -
080817 -
080819 -  ..
0809 -
0810 -
0811 - Problem
0812 -
081201 - This morning used instructions on 050309 to refersh the Internet IP
081202 - address, ref SDS 13 JU5M, assigned to the router by the DSL server.
081203 -
081204 -        1.  Disconnect power to the router.
081205 -        2.  Turn power to the modem off, and disconnect the cable.
081207 -  ..
081208 - Waited a few seconds, then...
081209 -
081210 -        3.  Connected the power cable to the modem, and turn on the
081211 -            power switch.
081212 -
081213 -        4.  Connected the power cable to the router.
081215 -  ..
081216 - The modem lights went through a normal sequence establishing sync
081217 - with the DSL server.
081219 -  ..
081220 - The system then failed to connect to the Internet.  Calls to open
081221 - particular addresses, failed to case the DSL access light to flicker,
081222 - which normally occurs when sending and reading data.
081224 -  ..
081225 - Called Netgear Technical Support listed in the record on 030814, when
081226 - the Netgear Rangemax router was purchased. ref SDS 10 E955
081227 -
081228 -                     888 638 4327
081230 -  ..
081231 - Talked Deepika
081233 -  ..
081234 - They need the model. ref SDS 16 T63I
081236 -  ..
081237 - Reviewed acquisition reported on 050916. ref SDS 16 XS4I  Model and
081238 - serial number are listed under configuration also on 050916.
081239 - ref SDS 16 T63I
081241 -  ..
081242 - Deepika registered the router on the Netgear website.
081244 -  ..
081245 - Deepika assigned a...
081246 -
081249 -  ..
081250 - Deepika assisted in configuring the router again.
081252 -  ..
081253 - This generally entailed opening the Netgear setup program using a
081254 - browser address reported in the record on 050916, ref SDS 16 OA45, and
081255 - then assigning a new IP address and a new gateway address.  The basis
081256 - for these assignments was not presented during the call, so there is
081257 - no guidance for future corrections.
081259 -  ..
081260 - Deepika changed...
081261 -
081262 -    LAN IP Setup
081263 -
081264 -        LAN TCP/IP Setup IP Address
081265 -
081266 -              from...192.168.1.1... to... 192.168.10.1
081268 -         ..
081269 -        Use Router as DHCP Server
081270 -
081271 -              from...192.168.1.2... to... 192.168.10.2
081273 -     ..
081274 -    Wireless Settings
081275 -
081276 -        Wireless network name (SSID)
081277 -
081278 -              from.... NETGEAR..... To.... rod
081279 -
081280 -        Mode
081282 -               ..
081283 -              from.... Auto 108Mbps.... to... g and b
081285 -         ..
081286 -        Security Options
081287 -
081288 -            None were configured, but do we need protection from
081289 -            viruses and so forth from the Internet?
081290 -
081292 -  ..
081293 - This was verified by connecting to the Internet on c14 which has a
081294 - cable connection to the router, and, also, to c15 which has a
081295 - wireless connection to the router.
081297 -  ..
081298 - We then tested the process that caused the problem earlier this
081299 - morning.
081301 -  ..
081302 - The system again failed to connect to the Internet; shown by the DSL
081303 - light on the modem failing to show transmission activity.   In this
081304 - case, the wireless connection to c15 worked correctly, though slowly.
081306 -  ..
081307 - Deepka initially said that the problem is a defective modem, and that
081308 - that the Netgear router has been fixed.
081310 -  ..
081311 - We reviewed the record showing that the rounter is failing in exactly
081312 - the same way it did when Netgear was called this morning. ref SDS 0
081313 - LD3N
081315 -  ..
081316 - Deepka suggested entering a ping command to a yahoo address...
081317 -
081318 -                C>ping www.yahoo.com
081320 -  ..
081321 - Diagnostics repoted a successful connection, and the light on the
081322 - modem was activated again.
081324 -  ..
081325 - This seemed to solve the problem.  Normal access to the Internet was
081326 - again restored.
081328 -  ..
081329 - She said today that refershing the date for connection to DSL does not
081330 - require turning the power off on the router, but rather this can be
081331 - accomplished solely by turning the modem on and off, contrary to
081332 - instructions on 030814. ref SDS 10 6L5J
081333 -
081334 -        [On 050929 wireless connection from c14 to c15 failed.
081335 -        ref SDS 18 GS80
081337 -         ..
081338 -        [On 050929 discovered that changes Deepika made to router
081339 -        configuration, ref SDS 0 5M6L, prevented file access across the
081340 -        wireless network. ref SDS 18 PQ5X
081341 -
081342 -
081343 -
081344 -
081345 -
081346 -
081347 -
081348 -
081349 -
081350 -
081351 -
081352 -
0814 -
0815 -