CONTACTS 
0201 - KM Cluster                                                                                                                                                         O-00000732 0101
020101 - Mr. John Maloney; Founder

SUBJECTS
Authenticated Conversation Presencing Implemented Advocated KM Clust
Feel Good Management Driven by Emotional Decisions Management Develo
Write Everything Down Correlations Implications Nuance Discovery Don
Authenticated Conversation Presencing Implemented Advocated KM Clust
Authenticated Conversation Presencing Implemented Advocated KM Clust

1707 -
1707 -    ..
1708 - Summary/Objective
1709 -
170901 - Follow up ref SDS 31 0000. ref SDS 30 0000.
170902 -
170903 -
170904 -
170905 -
170906 -
170907 -
170908 -
170909 -
170911 -  ..
1710 -
1711 -
1712 - Progress
1713 -
171301 - Presencing and NKM Inquiry Needs Links for Precision Access to Context
171302 -
171303 - Follow up ref SDS 31 645H.
171304 -
171305 - Received ref DRT 1 0001 commenting on a copy of the letter sent to
171306 - Andrew dated 050322, ref DIP 2 0001 and reported in the record on that
171307 - date. ref SDS 31 VK6F
171309 -  ..
171310 - John says today...
171311 -
171312 -    1.  Glad people are adopting 'Presence.' I am an ardent supporter
171313 -        of this work.  Authentic conversation has been the foundation
171314 -        of the 'Clusters for almost a decade.  It is responsible for
171315 -        our sharp growth. (Cced: scharmer@MIT.EDU.)
171316 -
171317 -           http://presence.net/
171319 -  ..
171320 - Review on 050322 includes an interview Mr Scharmer gave to explain
171321 - Presencing. ref SDS 31 SP4O
171323 -  ..
171324 - Correlation between John's KM seminars and Presencing was observed on
171325 - 050322.
171326 -
171327 - "Authentic conversation" is used in a variety of ways....
171328 -
171329 -    1.  Communications need support to authenticate conversation with
171330 -        alignment that checks our mental links that verify accuracy
171331 -        remembering original experience in order to avoid mistakes of
171332 -        meaning drift that bring false knowledge to impact lives, time
171333 -        and money, reported on 890809. ref SDS 2 SL6J
171335 -         ..
171336 -    2.  John is quoted in a source dated 040710 on the Internet from a
171337 -        speech he delivered at the London Symposium on Social tools for
171338 -        the Enterprise....
171339 -
171340 -              http://www.community-intelligence.com/blogs/public/archives/000283.html
171342 -             ..
171343 -            The silent killers of effective knowledge leadership are
171344 -            the pervasive 20th-century traditions of linear, mechanical
171345 -            and reductionist thinking paired with their obsolete
171346 -            managerial behaviours of control, dominance and
171347 -            technocracy.
171349 -             ..
171350 -            Top knowledge leaders routinely 'suspend their disbelief'
171351 -            to unlearn their harmful industrial-era habits and models.
171352 -            They learn from the emerging future through authentic
171353 -            conversation. 21st-century knowledge leaders actively
171354 -            pursue external interactions and continuously use genuine
171355 -            action/research networks to their strategic and
171356 -            collaborative advantage.
171358 -         ..
171359 -    3.  Another source on the Internet applies authentic conversation
171360 -        to being truthful about child abuse...
171361 -
171362 -              http://newsmanager.commpartners.com/atsa/issues/2005-01-12/1.html
171363 -
171364 -            ...having an authentic conversation about abuse requires
171365 -            the "courage to disturb the surface, to let go of
171366 -            appearances and to disrupt normal social relations."
171367 -
171369 -         ..
171370 -    4.  Susan Bird's book "ABCs of Authentic Conversation" is
171371 -        described on the Internet...
171372 -
171373 -              http://www.downtheavenue.com/2005/01/abcs_of_authent.html
171374 -
171375 -            Susan Bird, who founded WF360, the group that creates
171376 -            transformational conversations for companies and public
171377 -            forums throughout the world, just finished a book called
171378 -            ABCs of Authentic Conversation, which gets major praise
171379 -            from Tom Peters. The goal is to help people master the art
171380 -            of verbal exchange.
171382 -         ..
171383 -        Another source describe's Bird's ideas...
171384 -
171385 -              http://www.wf360.com/abcs/
171386 -
171387 -            The ABC's of Authentic Conversation helps you master the
171388 -            art of verbal exchange.  Each letter providesan insight
171389 -            into creating the kinds of conversations that scintilate,
171390 -            with practical hints to help turn small talk into a big
171391 -            experience.
171393 -             ..
171394 -            Learn how to:
171395 -
171396 -            •  Create memorable, Wow exchanges
171397 -            •  Persuade colleagues, friends and family of your great
171398 -               ideas
171399 -            •  Reach productive outcomes, regardless of who it is
171400 -               you're taling with
171401 -            •  Initiate authentic, meaningful relationships, inside
171402 -               and out of work
171403 -            •  Build professional networks
171404 -            •  Bring people together in a way that can transform both
171405 -               your work and personal life
171406 -
171408 -         ..
171409 -    5.  Raffles Institution School Excellence Award 2004 discusses
171410 -        sharing of best practices on authentic conversation...
171411 -
171412 -            As a method of broadening our curriculum, Authentic
171413 -            Conversations will bring reality and the true meaning of
171414 -            the lessons taught in the classrooms.  Experts and
171415 -            professionals, in the various fields that are directly or
171416 -            indirectly related to the topic being taught, are invited
171417 -            to have a dialogue with the pupils in the classrooms and in
171418 -            this way, authenticate the knowledge being discussed.
171419 -            Besides making studies more relevant, it will also give our
171420 -            pupils an opportunity to interact with adults in a
171421 -            meaningful way and as part of the school's curriculum
171423 -         ..
171424 -    6.  The Rt. Rev. John B. Lipscomb in an article published for the
171425 -        March/April issue of "The Sougher Cross" discusses authentic
171426 -        conversation, saying...
171427 -
171428 -              http://www.dioceseswfla.org/ezine/fromthebishop.htm
171430 -             ..
171431 -            Why at this point do we find the Church in such turmoil?
171432 -            "Bad things happen," suggests Sacks, "when the pace of
171433 -            change exceeds our ability to change, and events move
171434 -            faster than our understanding.  We feel the loss of control
171435 -            over our lives." No one is immune from the anxiety created
171436 -            by the ever-increasing pace of change.
171438 -             ..
171439 -            Sacks continues, "Anxiety creates fear, fear leads to
171440 -            anger, anger breeds violence and violence - when combined
171441 -            with weapons of mass destruction - becomes a deadly
171442 -            reality.  The greatest single antidote to violence is
171443 -            conversation, speaking our fears, listening to the fears of
171444 -            others, and in that sharing of vulnerabilities discovering
171445 -            a genesis of hope."...
171447 -             ..
171448 -            Over a year ago I asked six of our presbyters to undertake
171449 -            the hard work of conversation to open the door to
171450 -            reconciliation in our diocese....
171452 -             ..
171453 -            Their work has set a task before us that will be painful.
171454 -            Authentic conversation when we give up the pretension that
171455 -            any of us possess Truth with a capital "T." Neither
171456 -            traditionalist nor progressive may claim to fully own
171457 -            God's Truth. We are embraced by the deeper truths of the
171458 -            Spirit in proportion to our willingness to allow the Holy
171459 -            Spirit to form in us the word of Truth that is Jesus
171460 -            Christ.
171462 -         ..
171463 -    7.  Reverend C.  Wayne Hilliker explains three (3) elements for
171464 -        authentic conversation in a sermon dated 020303...
171465 -
171466 -              http://www.chalmersunitedchurch.com/sermons/mar3s02.htm
171467 -
171468 -            Lenten Sermon Series: "Words That Matter"
171469 -            3. "CONVERSATION"
171471 -             ..
171472 -            Resonating Scripture: John 4: 5-29
171474 -         ..
171475 -        The well is Jacob's well, located in Samaria. What takes place
171476 -        in this story is a true conversation. Jesus is not attacking
171477 -        the woman, or judging her; they are having a conversation.
171478 -        Somewhere I read that for authentic conversation to take place
171479 -        between two people, three elements need to be in place.
171481 -         ..
171482 -        First, the two people must recognize at the outset that they
171483 -        have different backgrounds and traditions, different families,
171484 -        different values, and come, in some sense, from different
171485 -        parts of the world. Second, the two people must have enough in
171486 -        common that they can talk. And third, the two people must be
171487 -        open to the honest possibility that either or both of them may
171488 -        be changed by the exchange.
171490 -         ..
171491 -    8.  Karen Speerstra discusses in a religious context...
171492 -
171493 -              http://www.theworldcafe.com/storylenten.html
171494 -
171495 -            Authentic conversations:
171496 -
171497 -            Require respect for other persons; a willingness to accept
171498 -            what they say, along with their limitations.
171500 -             ..
171501 -            Have no agenda and are not rehearsed
171503 -             ..
171504 -            Are not about lying or being arrogant or set in one's
171505 -            ways; they are not about judging others, nor are they
171506 -            about trying to impress. And they are not necessarily
171507 -            about convincing someone of your point.
171509 -             ..
171510 -            Involve risk
171512 -             ..
171513 -            Are wide-ranging and need not be focused
171515 -             ..
171516 -            Evolve; there are no right answers and the outcome is not
171517 -            pre-ordained
171519 -             ..
171520 -            Often occur in non-ordinary circumstances: e.g. around a
171521 -            campfire, while traveling, on an overnight, when a parent
171522 -            sense time is running out, at a funeral or a wedding or a
171523 -            birth
171525 -             ..
171526 -            Can take place in a one time meeting--on a bus, in an
171527 -            elevator--a chance meeting that offers a safe openness
171529 -             ..
171530 -            Happen when we keep an open mind
171532 -             ..
171533 -            Can show up in survival situations when lives truly depend
171534 -            on authenticity
171536 -             ..
171537 -            Are straight-forward, not elliptical
171539 -             ..
171540 -            Imply a sharing of one's very self.
171541 -
171543 -             ..
171544 -            Deep Listening:
171546 -             ..
171547 -            Involves matters of the heart where the listener and the
171548 -            speaker's roles intertwine
171550 -             ..
171551 -            Can be recognized when you experience true validation
171553 -             ..
171554 -            Means giving your whole attention to another
171556 -             ..
171557 -            Is based on trust
171559 -             ..
171560 -            Embodies compassion and caring
171562 -             ..
171563 -            Happens when one is engaged in the conversation, the
171564 -            subject matter, the shared experiences and nothing else
171565 -            matters
171567 -             ..
171568 -            May not be as easy in large families
171570 -             ..
171571 -            Means remembering that each person has a unique life
171572 -            experience and may not be talking about the same thing,
171573 -            even if the topic is the same
171575 -             ..
171576 -            Means listening to everyone at the table--whether it's a
171577 -            dinner party or a caf‚ setting
171579 -             ..
171580 -            Is about being open and empathetic, but not necessarily
171581 -            coming from the same place
171583 -             ..
171584 -            Demands full attention
171586 -             ..
171587 -            Signifies an honoring presence
171589 -             ..
171590 -            Authentic Conversation Can Be Challenging:
171592 -             ..
171593 -            It means you must stand on your own two feet.
171595 -             ..
171596 -            Authenticity may show itself through disagreement.
171598 -             ..
171599 -            Crises may bring out who the speakers really are.
171601 -             ..
171602 -            As in the story of Jesus and the Samaritan woman, it might
171603 -            mean calling someone's bluff.
171604 -
171606 -             ..
171607 -            When Are Authentic Conversations Likely to Happen?
171609 -             ..
171610 -            As we grow older
171612 -             ..
171613 -            In speaking with children
171615 -             ..
171616 -            During major life-change times e.g. approaching death, a
171617 -            marriage, a birth
171619 -             ..
171620 -            Between individuals rather than in groups
171622 -             ..
171623 -            When we are present; when we can focus and clear our own
171624 -            mind.
171626 -             ..
171627 -            Shared Insights:
171629 -             ..
171630 -            If you spend your whole life trying to avoid being
171631 -            embarrassed, you miss opportunities for authentic
171632 -            exchange.
171634 -             ..
171635 -            When you have a 'real' conversation, it's as if you were
171636 -            sent there at that time to be of use.
171638 -             ..
171639 -            Knowing flaws can bring freedom.
171641 -             ..
171642 -            Authentic conversation makes room for the 'other' and
171643 -            people are revealed.
171645 -             ..
171646 -            When we speak of antiques, the word authentic means it is
171647 -            not a replica.
171649 -             ..
171650 -            When we meet in authentic conversation, we find meaningful
171651 -            long-term relationships: parent/child, spouses and
171652 -            partners, friends.
171654 -             ..
171655 -            Family is sometimes the place for authentic
171656 -            conversation--and sometimes it isn't.
171658 -             ..
171659 -            Sometimes silence is inauthentic. For instance, when we
171660 -            confront racism.
171662 -             ..
171663 -            Knowing flaws can bring freedom.
171665 -             ..
171666 -            Fear keeps authenticity at bay, as does good manners and
171667 -            being nice.
171669 -             ..
171670 -            Additional Questions to Ponder:
171672 -             ..
171673 -            What initiates authentic conversations?
171675 -             ..
171676 -            What if being authentic is to say something critical or
171677 -            difficult?
171679 -             ..
171680 -            How do you know the person speaking is speaking from the
171681 -            heart and not saying, for example, what you want to hear?
171683 -             ..
171684 -            For an authentic conversation, is it necessary for
171685 -            everyone to have a basic knowledge of the topic?
171687 -             ..
171688 -            Why are conversations frequently one-sided?
171690 -             ..
171691 -            Is there a difference between conversation and dialogue?
171693 -             ..
171694 -            Why don't we have more?
171696 -             ..
171697 -            As we moved through the twenty minute rounds, people
171698 -            became very aware of how their conversations deepened and
171699 -            how insights got stitched together in deeper and sturdier
171700 -            ways. Several people who attended the Lenten Cafes said
171701 -            they had never experienced conversation in such a deep way
171702 -            before--and it was such a treat to be truly listened to.
171703 -            One told me later how different she found it to be than
171704 -            most social conversations where you stand, and move
171705 -            somewhere else if you find it boring. Or in any way
171706 -            uncomfortable. "At first, I admit, I felt 'stuck' there
171707 -            for 20 minutes, but then I began realizing I was one of
171708 -            four people responsible for how interesting this was going
171709 -            to be."
171711 -             ..
171712 -            We collected a few comments later to share with people as
171713 -            a post-script to the four events. The comments of Christ
171714 -            Church parishioners could have come from any group, in any
171715 -            caf‚ setting. But because they came from people who had,
171716 -            at that point, sat in four different caf‚ sessions, their
171717 -            comments may, in some ways, be even more insightful. The
171718 -            process and the resulting booklet have been shared with
171719 -            Vermont's bishop and other area state-wide church leaders,
171720 -            by way of introducing them to what Christ Church people
171721 -            found to be authentic conversation.
171723 -             ..
171724 -            Here is what Christ Church people said when the caf‚s
171725 -            concluded:
171726 -
171727 -            "We got to be like family."
171728 -
171729 -            "People really opened up, didn't they? I guess it was
171730 -            because they felt safe."
171731 -
171732 -            "I caught myself this week thinking, 'Why am I so happy?
171733 -            Oh, it's because I'm really looking forward to more good
171734 -            caf‚ conversation next Sunday.'"
171735 -
171736 -            "Even outside the Parish House, we're doing more real
171737 -            talking, it seems."
171738 -
171739 -            "Most of you have a college education and express deep
171740 -            thoughts. I don't--and I have no deep thoughts, but I
171741 -            decided to come anyway and I'm glad I did. Maybe I do have
171742 -            some deep thoughts."
171743 -
171744 -            "Were the Cafes meaningful? Why else do you think I came
171745 -            to all four?"
171746 -
171747 -            "They provided a chance for us to have intimate
171748 -            conversations about our spiritual journeys. I have craved
171749 -            this kind of conversation, as I think most of us do!"
171750 -
171751 -            "I was shy about coming, but something kept drawing me."
171752 -
171753 -            "I valued the companionship and the rich sharing."
171754 -
171755 -            "I don't think we've ever had anything like this before in
171756 -            this church, where people were so open to one another."
171758 -             ..
171759 -            Borrowing from that final speaker, may I add: 'I don't
171760 -            think we've ever had anything like The World Caf‚ before
171761 -            on this planet--where people are so open to one another."
171763 -             ..
171764 -            And now, as each of Christ Church's Lenten Caf‚'s ended,
171765 -            we pray, "Guide our conversations and deepen our
171766 -            listening, one to another."
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172233 -
172235 -  ..
172236 - John's letter continues...
172237 -
172238 -    9.  Also, it would be good to know how SDS fits with other
172239 -        individuated and conversational social media phenomena,
172240 -        notably, blogs, wikis, RSS.
172242 -  ..
172243 - SDS "fit" with Presencing is set out in the record on 050322
172244 - responding to an inquiry on this point.  A summary notes minimal fit
172245 - in the details of SDS intelligence support for leadership and daily
172246 - management tasks.  Analysis explores eight (8) areas of potential
172247 - synergy from complementary support with Presencing. ref SDS 31 MX5I
172249 -  ..
172250 - Wikis, RSS, Blogs and weblogs are not cited in research on Presencing
172251 - reported on 050322.  SDS "fit" with weblogs and related phenomena was
172252 - reviewed on 020303, showing weblogs may facilitate transformation
172253 - toward a culture of knowledge. ref SDS 23 UU6L
172255 -  ..
172256 - Dialog and documents, including conversation in meetings, calls,
172257 - email, and new media like weblogs are part of personal and
172258 - organizational memory, called out in POIMS, ref OF 5 1101, and managed
172259 - by SDS "intelligence support. see scope in NWO. ref OF 10 A56M
172261 -  ..
172262 - John's letter continues...
172263 -
172264 -   10.  We'll be taking a deep dive conversation into this area at the
172265 -        Annual Cluster Summit (West), April 18/19, 2005 in SF.
172266 -
172267 -           http://www.kmcluster.com/sfo/
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