CONTACTS 
0201 - Dell Computer Corporation                                                                                                                                          O-00000056 0614
020101 - Mr. Franklin Farmer                                                                                                                                              O-00000056 0614
020102 - Resolution Expert Center
020104 - Technical Support Department
020105 - Resolution Expert Center, Americas Client Services                                                                                                               O-00000056 0614

SUBJECTS
Dell Orders Connection Fitting for Upgrade Video Controller 128 MB F
ATI 128 MB Video Controller Installed with VGA Connection Fitting Fr
Upgrade ATI Video Controller 128 MB Frank Reports Service Has Been M

1305 -
1305 -    ..
1306 - Summary/Objective
1307 -
130701 - Follow up ref SDS 9 0000. ref SDS 8 0000.
130702 -
130703 - Received parts from Dell that enabled installing and testing the 128
130704 - MB video controller.  After installation, the ATI video controller
130705 - device driver woudl not install. ref SDS 0 F64P  Removed the ATI video
130706 - controller and replaced the Silocon image video controller.
130707 - ref SDS 0 Y46K
130708 -
130709 -     [On 050126 Frank ordered a replacement CPU. ref SDS 10 0001
130711 -      ..
130712 -     [On 050207 unused parts returned to Dell. ref SDS 12 E156
130713 -
130714 -
130715 -
130716 -
130718 -  ..
1308 -
1309 -
1310 - Progress
1311 -
131101 - The doorbell rang this morning.
131103 -  ..
131104 - I went downstairs.  There was no one at the door, but there was a
131105 - notice on the doorknob saying that DHL attempted to make a delivery.
131107 -  ..
131108 - This must be for Dell's...
131110 -  ..
131111 - Order Number:  196120440
131112 -
131113 - ...submitted by Frank yesterday.
131115 -  ..
131116 - This number is not on the document.  There is a "waybill" that seems
131117 - to say in handwriting...
131118 -
131119 -                     73615147583
131121 -  ..
131122 - Called DHL....
131123 -
131124 -                     888 273 8876
131125 -
131126 - ...talked to Mindy.
131128 -  ..
131129 - Mindy sent a text message asking the delivery driver to return and
131130 - make the delivery today, rather than wait until tomorrow.
131131 -
131132 -
131134 -  ..
1312 -
1313 -
1314 - 1510
1315 -
131501 - DHL returned and delivered a box...
131502 -
131503 -    From:  Dell, Inc. Receiving
131504 -           11550 Stonehollow Dr
131505 -           Austin, TX  78600
131507 -     ..
131508 -    To:    Nixon Peabody LLP
131509 -           Rod Welch
131510 -           1158 St Mathew Pl 103
131511 -           Concord, CA  94518
131513 -     ..
131514 -    Origin:  GTN
131516 -     ..
131517 -    Shipment No.  73615147583
131519 -     ..
131520 -    Ship Date:   050124
131522 -     ..
131523 -    Dell Order:  196120440
131525 -     ..
131526 -    Dell DPS:    053683628
131528 -     ..
131529 -    TR v3.1.53 DWLAB 04/2004
131530 -
131531 -
131533 -  ..
1316 -
1317 -
1318 - 1634
1319 -
131901 - Opened the box.
131902 -
131903 -          [On 050207 unused parts returned to Dell. ref SDS 12 E156
131905 -     ..
131906 -    Packing list says....
131907 -
131908 -        1.  J4570  ADPT;GRPHC;DVI;2;STD-BRKT
131910 -             ..
131911 -            Examination of this item has markings showing...
131913 -             ..
131914 -            Silocon Image video graphics card.... CN 0J4570 69861 4B0
131915 -            0413
131917 -             ..
131918 -        2.  R0914  ASSY;CBL;VID;DUAL;VGA;PWS
131920 -             ..
131921 -            This component is a dual connection adapter with two (2)
131922 -            VGA pin recepticals for connecting two VGA monitors, and
131923 -            one DVI pin connector for the ATI 128 MB video controller
131924 -            connection receptical.
131926 -  ..
131927 - Testing seems to indicate the new connection fitting will not connect
131928 - to the new Silocon Image video card receptical.
131930 -  ..
131931 - There is no explanation of why another Silocon Image video controller
131932 - was shipped.
131933 -
131934 -     [On 050207 unused parts returned to Dell. ref SDS 12 E156
131936 -  ..
131937 - VGA connection recepticals will not connect to the DVI cable currently
131938 - installed from the Dell Ultrasharp monitor to the computer, so
131939 - switched to the VGA cable that came with the original computer,
131940 - reported on 041116. ref SDS 1 O54R
131942 -  ..
131943 - Testing shows the new adapter fitting connects to the ATI 128 MB video
131944 - controller received from Dell on 050114, ref SDS 5 6Q3K, and which
131945 - could not be installed previusly, because the fittings were not
131946 - compatible with the USB video cable. ref SDS 5 UW7M
131947 -
131948 -
131950 -  ..
131951 - ATI 128 MB Video Controller Installation Failed
131952 -
131953 -
131954 -    1.  Powered down the computer.
131956 -         ..
131957 -    2.  Connected the VGA cable, that was delivered with c14, to the
131958 -        VGA port on the Dell Ultrasharp monitor.  Decided to leave the
131959 -        USB cable connected to the monitor for now.
131961 -         ..
131962 -    3.  Disconnected cables, and opened the case of the Optiplex GX280
131963 -        small minitower Dell computer.
131965 -         ..
131966 -        Removed the Silocon Image video controller from the
131967 -        motherboard.
131969 -         ..
131970 -    4.  Installed the ATI 128 MBx300 video controller, received from
131971 -        Dell on 050114, ref SDS 5 6Q3K, in the computer. Closed the
131972 -        case.
131974 -         ..
131975 -    5.  Installed the converter fitting received today to the new ATI
131976 -        video card, and connected the VGA video cable just installed on
131977 -        the monitor, per above, ref SDS 0 PE5N, to one of the two
131978 -        connection recepticals on the converter fitting.
131980 -         ..
131981 -    6.  There was a new problem.
131983 -         ..
131984 -        The case would not stay shut.  Seems like the fastening
131985 -        mechanism may be wearing out due to repetitive use opening and
131986 -        closing the case to service the system by Dell.
131987 -
131988 -            [On 050130 notified Dell for comment in a letter analysing
131989 -            replacement of the CPU. ref SDS 11 QJ3J
131991 -         ..
131992 -        Finally got this to stay shut, but the condition is delicate.
131993 -        If the CPU is bumped, one side of the case springs open.
131995 -         ..
131996 -        Powered up the computer.
131998 -         ..
131999 -    7.  There was another problem.
132001 -         ..
132002 -        The monitor did not display anything.
132004 -         ..
132005 -        Powered the computer down again.
132007 -         ..
132008 -        Switched the connection of the cable to the other port on the
132009 -        dual converter fitting.
132011 -         ..
132012 -        Powered up the computer.
132014 -         ..
132015 -        The system powered up normally, and displayed the standard
132016 -        desktop.
132018 -         ..
132019 -    8.  System found new hardware device driver Wizard appeared.
132020 -
132021 -
132023 -         ..
132024 -        ATI Device Driver Installation Progressed Further But Failed
132025 -
132026 -    9.  Tried to install ATI device driver from directory...
132027 -
132028 -             g: dellc14 optiplexdrivers ATI wxp-w2k-catalyst-8-09-041221m-020455c.exe
132030 -         ..
132031 -        The driver installation operation went through several steps,
132032 -        which seemed further than prior efforts to install the ATI
132033 -        device driver on 041210, ref SDS 2 PJ4S, and then returned a
132034 -        message saying...
132035 -
132036 -               Setup was unable to complete the installation.  Try to setup
132037 -               your display adapter with a standard VGA driver before running
132038 -               setup.
132040 -                ..
132041 -               OK
132042 -
132043 -        ...which was the same as prior results.
132045 -         ..
132046 -        Clicked OK.
132048 -         ..
132049 -   10.  Device Manager now shows....
132050 -
132051 -           Display adapters
132052 -
132053 -               •  Radeon x300 series
132054 -               •  Radeon x300 series secondary
132055 -
132056 -        ...which is different from prior work installing device drivers
132057 -        for the Silocon Image video device and drivers, reported on
132058 -        050114. ref SDS 4 6U8O
132060 -         ..
132061 -        Properties for both entries says...
132062 -
132063 -            The drivers for this device are not installed (Code 28)
132064 -
132065 -        ....which is the same as prior results reported on 050119.
132066 -        ref SDS 7 GR4N
132067 -
132068 -
132070 -  ..
132071 - Silocon Image Video Controller Reinstalled to Replace ATI Video Card
132072 -
132073 - As a result of failed improvement, removed the ATI video controller,
132074 - and replaced the Silocon Image video controller using procedures on
132075 - 041222, ref SDS 4 4R5R, by running the file....
132076 -
132077 -              g: 00 Dell14 Intel Chipset Video Drivers 1432KA01.EXE
132079 -  ..
132080 - Got the same error message again, reported on 041222, ref SDS 4 K45J,
132081 - and as a result....
132083 -         ..
132084 -   11.  Device Manager now shows....
132085 -
132086 -        Display adapters
132087 -
132088 -        •  Intel 82915G/GV/910GL Express Chipset Family
132089 -        •  Intel 82915G/GV/910GL Express Chipset Family
132091 -         ..
132092 -        Properties for both entries says...
132093 -
132094 -            The drivers for this device are not installed (Code 28)
132095 -
132096 -        ....which is the same as prior results reported on 041222,
132097 -        ref SDS 4 6U8O, and most recently on 050119. ref SDS 7 GR4N
132098 -
132099 -
132100 -
132101 -
132102 -
132103 -
132104 -
132105 -
132106 -
1322 -