CONTACTS 
0201 - Dell Computer Corporation                                                                                                                                          O-00000056 0614
020101 - Mr. Franlin Farmer                                                                                                                                               O-00000056 0614
020102 - Customer Representative
020104 - Technical Support Department
020105 - Resolution Expert Center                                                                                                                                         O-00000056 0614

SUBJECTS
Service Dispatch #053137913 Transaction Account Replace DVI (Digital
Upgrade Video Controller 128 MB Frank Reports Service Has Been Modif
Device Driver Installed Correct Order Intel 915G Motherboard Chipset
Video Controller Device Driver Failing Silocon Image Model Sil 1364A
Silocon Image Video Controller Device Driver Software Received from
Device Driver Upgraded Intel 915G Motherboard Chipset Utililities In
Case Number 87313192 Video Controller Device Driver Failing Silocon

2909 -
2909 -    ..
2910 - Summary/Objective
2911 -
291101 - Follow up ref SDS 16 0000. ref SDS 15 0000.
291102 -
291103 - Notified Dell that planning for service to be performed on site has
291104 - not been carried out. ref SDS 0 IB4M  Shortly after notice, received
291105 - call from Dell to schedule a meeting tomorrow to perform the work.
291106 - ref SDS 0 PJ8G  Later in the evening, received a letter from Frank at
291107 - Dell responding to the initial letter, and saying that the part had
291108 - not yet been shipped. ref SDS 0 PJ5G   Subsequently, received another
291109 - letter from Frank advising that the video controller will be upgraded
291110 - to 128 MB, and has been shipped for installation under a new dispatch
291111 - order. ref SDS 0 YS3M
291112 -
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291116 -
291117 -
291119 -  ..
2912 -
2913 -
2914 - Progress
2915 -
291501 - Submitted ref DIT 1 0001 to Frank saying...
291502 -
291503 -    1.  We did not hear from Dell yesterday nor today, which seems
291504 -        conflicting with your letter on 050111. ref SDS 16 KR8M
291506 -         ..
291507 -    2.  Does this mean that the Silocon Image video controller is not
291508 -        in stock?
291510 -         ..
291511 -    3.  Is it possible to determine if Dell plans to perform the work
291512 -        on site tomorrow, so that we can make arrangements to provide
291513 -        access? ref DIT 1 KG6K
291515 -         ..
291516 -    4.  Has the installation team been notified to be prepared about
291517 -        underlying issues, ref DIT 1 IG7F, reported in the letter to
291518 -        Dell on 050107. ref SDS 15 W56W
291520 -         ..
291521 -    5.  If time permits, please call to coordinate these issues.
291522 -        ref DIT 1 SG7L
291523 -
291525 -  ..
2916 -
2917 -
2918 - 1650
2919 -
291901 - Shortly after submitting the letter to Frank, received a call from Ed
291902 - with Unisys. who schedules service calls for Dell.
291904 -  ..
291905 - Ed provided two (2) ranges of times for onsite service tomorrow.
291907 -  ..
291908 - Service will occur tomorrow between 1000 - 1400.
291910 -  ..
291911 - Service Request Number....
291912 -
291913 -        26855079
291915 -  ..
291916 - This complements the transaction account Frank submitted on 050111.
291917 - ref SDS 16 Q46K
291919 -  ..
291920 - Ed gave a telephone number in the event further coordination is
291921 - needed....
291923 -     ..
291924 -    Dell Appointment Booking
291925 -    Unisys
291926 -
291927 -        888 615 9119
291928 -
291929 -
291930 -
291931 -
291932 -
291934 -  ..
2920 -
2921 -
2922 - 2028
2923 -
292301 - Received ref DRT 1 0001 from Frank responding to the letter asking
292302 - about coordination of service, per above. ref SDS 0 IB4M
292304 -  ..
292305 - Frank says...
292306 -
292307 -        The parts have not shipped out yet. Looking into it now.....
292308 -        ref DRT 1 0001
292309 -
292310 -
292312 -  ..
2924 -
2925 -
2926 - 2353
2927 -
292701 - Received ref DRT 2 0001 from Frank complementing his earlier letter,
292702 - per above, ref SDS 0 PJ5G, and saying...
292703 -
292704 -        I did another dispatch for the part.  I also included a 128mb
292705 -        graphics card onb this one.  I will keep tabs on it.
292707 -  ..
292708 - This addresses planning on 050107 to upgrade the graphics card in
292709 - order to solve performance issues, ref SDS 15 OT9M, and cited in
292710 - Frank's letter on 050111. ref SDS 16 AH3L
292711 -
292713 -  ..
2928 -
2929 -
2930 - 0130
2931 -
293101 - Submitted ref DIT 2 0001 to Frank responding to his letter, per above,
293102 - ref SDS 0 YS3M, saying....
293103 -
293104 -    1.  Got a call late this afternoon from Unisys, and we scheduled a
293105 -        service visit for tomorrow morning. ref SDS 0 PJ8G
293107 -         ..
293108 -    2.  Will keep you posted.
293110 -         ..
293111 -    3.  Thanks for expediting this matter.
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