CONTACTS 

SUBJECTS
Video Controller Device Driver Failing Silocon Image Model Sil 1364A

0803 -
0803 -    ..
0804 - Summary/Objective
0805 -
080501 - Follow up ref SDS 2 0000, ref SDS 1 0000.
080502 -
080503 - On 041210 Frank assisted with configuring c14, and at that time
080504 - determined that a new driver is needed for the Silocon Image video
080505 - controller. ref SDS 1 PK66
080507 -  ..
080508 - Frank advised this morning that he found a driver for the Silocon
080509 - Image video controller installed in c14, and has submitted this
080510 - attached to an eamil.  He said this is not an ATI driver, which we
080511 - tried to install on 041210. ref SDS 1 PK66
080512 -
080513 -     [On 041217 received Frank's letter with a link to a Dell website
080514 -     where a driver was downloaded. ref SDS 3 0001
080516 -      ..
080517 -     [On 041217 Jeremy at Dell decided to try installin an ATI driver
080518 -     again, and this failed again. ref SDS 3 HJ33
080520 -      ..
080521 -     [On 041222 Frank submitted new instructions; installation of Intel
080522 -     chipset utilities were successful, however, the video drivers
080523 -     failed to install again. ref SDS 4 K463
080525 -  ..
080526 - We reviewed the record yesterday when Sevy reported the driver for the
080527 - Silocon Image video controller is part of the Intel chipset and
080528 - utilities, ref SDS 2 WT4H, and that this was installed in the course
080529 - of making a clean installation of the operating system, ref SDS 2
080530 - M164, and seems to be working. ref SDS 2 VX4L
080532 -  ..
080533 - Frank said he has submitted a more recent version of the driver for
080534 - the Silocon Image video controller, than the one that comes with the
080535 - Intel chipset on the customer's Resource installation CD.
080537 -  ..
080538 - Thanked Frank for following up to find a more recent driver.
080539 -
080540 -     [On 041222 Frank submitted new instructions; installation of Intel
080541 -     chipset utilities were successful, however, the video drivers seem
080542 -     to be the same file received today, and failed to install again.
080543 -     ref SDS 4 K463
080545 -  ..
080546 - We discussed lessons learned on this transaction, currently listed in
080547 - the record on 041213. ref SDS 2 LQ5J
080549 -  ..
080550 - Frank said he would like to see the record.
080551 -
080552 -
080553 -
080554 -
080555 -
080556 -
080557 -
0806 -