CONTACTS 

SUBJECTS
Meeting Telecon Woody Gary Gil Determine Future SDS Following CAC Vo

1403 -
1403 -    ..
1404 - Summary/Objective
1405 -
140501 - Follow up ref SDS 27 0000, ref SDS 26 0000.
140502 -
140503 - Seem to have made significant progress toward getting a platform for
140504 - explaining SDS using the ASB system.  Woody offered a solution that
140505 - may sustain exposure for the time required to enable transformation to
140506 - a new way of working. ref SDS 0 YG7M  He will follow up to see if
140507 - there is a path worth pursuing under the banner of KM. ref SDS 0 KU3R
140508 - Discussions on purchasing SDS to secure the record on Gary's project
140509 - may lead to helpful initiatives. ref SDS 0 KU5S  Gary will follow up
140510 - on getting SDS on the company intranet, so that the power of anytime,
140511 - anywhere intelligence can be broadly demonstrated and experienced.
140512 - ref SDS 0 KU6Y  Woody explained transformation starts slow in the
140513 - beginning because people are unable to frame requirements for a new
140514 - way of working; instead we all call for help working on familiar
140515 - things in familiar ways. ref SDS 0 KU85  Gil proposed the company be
140516 - proactive making people aware of SDS support for accuracy managing
140517 - chronology and context with timely, precision access.  We have to
140518 - empower gatekeepers to explore the scope of requirements people submit
140519 - for technology, and, where appropriate, guide inquiries to consider
140520 - SDS solutions for working intelligently. ref SDS 0 KU9S
140521 -
140522 -
140523 -
140524 -
140525 -
140526 -
140528 -  ..
1406 -
1407 -
1408 - Progress
1409 -
140901 - SDS Progress Hopeful for Advance Many Directions After Vote by CAC
140902 -
140903 - Follow up ref SDS 26 IV3X.
140904 -
140905 - Received ref DRT 1 0001 from Gary reporting on a telecon with Gil and
140906 - Woody following up Gil's letter to Woody on 041108 asking about next
140907 - steps for SDS, ref SDS 27 0001, in light of the action taken by CAC on
140908 - 041101. ref SDS 25 0001
140910 -  ..
140911 - Gary says today...
140912 -
140913 -    1.  This is by way of a summary of recent activity with respect to
140914 -        SDS at... ref DRT 1 0001
140916 -         ..
140917 -    2.  The ....ng Desktop Services Board met and approved the SDS
140918 -        Architecture Standards Bulletin (ASB) for the next step.
140919 -        ref DRT 1 6W5L
140921 -         ..
140922 -    3.  The Chief Architects Council (CAC) recently added a step in the
140923 -        process requiring their approval of ASBs, so ours was sent to
140924 -        them. ref DRT 1 EW6F
140926 -         ..
140927 -    4.  The CAC is reluctant to set standards based on limited
140928 -        distribution products, and we are currently saying the SDS is
140929 -        primarily intended for deployment within the Future C.....
140930 -        Systems (F..) program. The CAC therefore passed the ASB on to a
140931 -        Knowledge Management (KM) sub-council, which Woody .......
140932 -        hasn't been able to locate. ref DRT 1 PW6J
140934 -  ..
140935 - Gary's report aligns with the letter from Woody on 041101, citing
140936 - grounds given by Dave for considering SDS to support a company wide
140937 - standard, rather than limited to F... ref SDS 25 CC4L
140939 -  ..
140940 - Gary's letter continues...
140941 -
140942 -    5.  Gil ........ and I called Woody on October 15th to discuss the
140943 -        next steps for SDS. After some discussion, ref DRT 1 5S6X, we
140944 -        decided on the following actions:
140945 -
140946 -
140947 -
1410 -

SUBJECTS
Circle Advocates Gil Woody Amazing Progress Visibility SDS Publicati
SDS Enables Intelligence Unique Design Experience Enables Discoveryi
Year Review Progress Gary Performing Contract to Learn Use Promote S
Culture Transforms from Resisting Intelligence Experience SDS to Pro
Progress SDS ASB Approved for Publication Limited Distribution Visib
CAC Rejects SDS ASB for BDSB Organizational Memory Refers to EEPC KM
ASB Approved SDS Publication In Use Product Bulletin Giving SDS Offi
KM Group Review SDS Progress SDS ASB Approved for Publication Limite
CAC Vote on SDS for NOI Comment Phase of ASB Approval Process Susan
CAC Rejects SDS for BDSB Organizational Memory Refers to EEPC KM for

5212 -
521301 -  ..
521302 - ASB on SDS Published In Use Product Bulletin for General Visibility
521303 -
521304 - Gary's letter continues...
521305 -
521306 -        a.  Woody will copy the ASB as an "In-Use Product Bulletin",
521307 -            which will make it available to people searching for
521308 -            software tools while the standards effort proceeds. I got
521309 -            an email today indicating that this has been done.
521310 -            ref DRT 1 5S6X
521311 -
521312 -                [...see above for more. ref SDS 0 0001
521314 -                 ..
521315 -                [On 041203 Gary requests comments from M&S System
521316 -                Architect, Paul. ref SDS 32 L14H
521318 -                 ..
521319 -                [On 041206 ASB error and scope reduced. ref SDS 33 NU92
521321 -  ..
521322 - Work by Gary, Gil and Woody to get SDS established with a stable
521323 - platform, implements planning on 040927. ref SDS 23 5G6H
521325 -  ..
521326 - Gary's letter continues...
521327 -
521328 -            This means that SDS is now an official presence at Bo....,
521329 -            visible and available to all 100K+ employees. ref DRT 1
521330 -            5S77  As indicated previously on October 13, I have been
521331 -            designated the Component Manager to field inquiries about
521332 -            SDS. I am also authorized to upgrade and refine the
521333 -            explanation of SDS based on frequently asked questions by
521334 -            Bo.... management and staff, and reflecting experience
521335 -            using SDS on the F.. project. With this "permanent"
521336 -            platform secured, the ASB for SDS can be regularly improved
521337 -            without great time and expense.  This is a significant
521338 -            step, much further toward transformation to SDS than I
521339 -            expected to achieve by this time.  Bo....'s Enterprise
521340 -            Architect commented similarly on October 13, indicating he
521341 -            was amazed SDS has gone this far at Bo.... (approved at 4
521342 -            levels of review) because, as set out in POIMS,
521343 -            "intelligence" is a new way of working in business.  So,
521344 -            with persistence SDS is getting over, under, around and
521345 -            through obstacles.
521347 -             ..
521348 -            Of course, we cannot now simply sit back and wait for
521349 -            people to ask about SDS. We should expect few direct
521350 -            inquiries, because support for "intelligence" is not common
521351 -            in business. ref DRT 1 5S94
521353 -             ..
521354 -            Instead of waiting for people to call, with the ASB now in
521355 -            place, we can be proactive experimenting with a variety of
521356 -            approaches in the ASB to present an attractive message.  I
521357 -            have been studying presentation ideas from areas such as
521358 -            the Theory of Constraints (TOC). ref DRT 1 5S98
521360 -             ..
521361 -            We can also refer people to the ASB on SDS when problems
521362 -            come up on the job about communication and mistakes,
521363 -            because people cannot remember critical details in time to
521364 -            take action.  Examples of the need for SDS arise every day,
521365 -            but previously we could not direct attention to SDS.  Now,
521366 -            there is a "mandate" (to use a seasonal term from recent
521367 -            elections) for referring people to solutions in the Bo....
521368 -            inventory. I feel this new "mandate" should be exercised
521369 -            with caution. We should not be pushing SDS into everybody's
521370 -            face; but, we are free to place SDS in the mix of solutions
521371 -            for consideration under appropriate circumstances. The ASB
521372 -            provides a credible framework for discussions. ref DRT 1
521373 -            5S98
521374 -
521375 -                [On 041208 opportunity to engage people in reciprocal
521376 -                feedback on pilot testing academic software project for
521377 -                organizing notes into different subjects that aid
521378 -                writing; a survey illustrates how to engage customers
521379 -                in paying attention to Cyerle for supporting tasks
521380 -                people care about. ref SDS 34 P67J
521381 -
521383 -             ..
521384 -            SDS presence in the ASB inventory provides opportunity to
521385 -            get included in the agenda of Bo.... management training
521386 -            events. I have attended a number of these this year, and
521387 -            they exist at various levels in Bo.... where SDS technology
521388 -            offers bright new ideas and practices, which can set the
521389 -            stage for people to inquire about SDS, after attending
521390 -            training sessions. ref DRT 1 5S54
521391 -
521392 -
521393 -
521394 -
5214 -

SUBJECTS
KM EEPC Subcouncil CAC Woody Follow Up with Marv on Steps SDS ASB Co

6603 -
660401 -  ..
660402 - KM Initiative May be Surprise Opportunity Not Likely
660403 -
660404 -  Follow up ref SDS 25 046I.
660405 -
660406 -        b.  Woody will follow up with Marv ...., who, he believes,
660407 -            should know about the KM sub-council and be able to put us
660408 -            in touch with the people to work making SDS a "...Product
660409 -            Statement of Direction".  Marv ... may be the person with
660410 -            whom you spoke last year concerning SDS and problems that
660411 -            the Bo.... KM group is having selling their ideas to the
660412 -            ... program. ref DRT 1 009Q
660413 -
660414 -                    [On 041206 letter to Gary on progress of follow
660415 -                    up. ref SDS 33 WW5R
660417 -             ..
660418 -            If so, Marv and his KM team may see SDS as a path into the
660419 -            F.. program, since SDS is already active. ref DRT 1 5S68
660420 -            That would be a wonderful opportunity for both Bo.... and
660421 -            SDS.  However, I regard this as fairly remote, because in
660422 -            recent years KM efforts have centered on support for "soft"
660423 -            management, illustrated by our discussion this past summer
660424 -            when the sponsor for a major KM professional event talked
660425 -            about helping people "collaborate" with "fantastic social
660426 -            relationships." I, therefore. expect resistance to SDS from
660427 -            Bo....'s KM people, while hoping for surprise support.  The
660428 -            good news is that regardless of what the KM group decides,
660429 -            we have a number of other positive channels to pursue, as a
660430 -            result of the ASB now having been provisionally approved.
660431 -
660432 -
660433 -
660434 -
6605 -

SUBJECTS
Procurement SDS Price Payment Opens Possible Paths for Future of SDS
User Interface SDS Windows GUI Opportunity Improve Procurement Payme

8904 -
890501 -  ..
890502 - Procurement Pricing Process Opens Possible Paths for Future of SDS
890503 -
890504 - Gary's letter continues...
890505 -
890506 -        c.  Meanwhile, those who wish to purchase SDS have the
890507 -            non-standard procurement process that they can use. This is
890508 -            the same process that we went through to get the current
890509 -            study contract. ref DRT 1 5T4Q  (Among other things, this
890510 -            means that we need to set a price for SDS as a program.)
890511 -            Woody suggested that MS&I begin the process of purchasing a
890512 -            non-expiring copy of SDS, using the argument that the
890513 -            organizational memory that Gary has created at Bo.... is
890514 -            too valuable to be at risk in case Gary changes assignments
890515 -            or leaves the project.
890516 -
890517 -                [On 041201 develop draft to begin discussions on SDS
890518 -                procurement. ref SDS 31 R44F
890520 -             ..
890521 -            Gil feels that an improved SDS user interface could help
890522 -            people transition more smoothly into a new way of "working
890523 -            intelligently," based on his experience as chief of
890524 -            operations for our group. ref DRT 1 5T51
890525 -
890526 -
890527 -
890528 -
8906 -

SUBJECTS
Corporate Intranet Essential Requirement Efficient Paperless Office

9803 -
980401 -  ..
980402 - Corporate Intranet Essential Requirement Efficient Paperless Office
980403 -
980404 - Gary's letter continues...
980405 -
980406 -        d.  When I demonstrated the SDS program using the Bo....
980407 -            teleconference system on October 13, Woody seemed to
980408 -            indicate he could get SDS approved for use on the corporate
980409 -            intranet system. ref DRT 1 5T5V  This is another vitally
980410 -            important step we will pursue to integrate SDS into
980411 -            corporate culture.  There are problems with me working on
980412 -            the F.. project where records are sensitive, and so it
980413 -            might be awkward for me to be working the two worlds
980414 -            through SDS. Other possibilities are to modify SDS to
980415 -            ensure clear separation; and, downstream, we should get you
980416 -            approved for distributing records on the company intranet.
980417 -            These steps provide relentless pressure that over times
980418 -            tips the scales toward SDS as people become secure getting
980419 -            SDS work product that saves time and money by providing
980420 -            critical information in the right place at the right time,
980421 -            as Morris noted on April 25, 2001. ref SDS 10 EP7F
980423 -                  ..
980424 -                 [On 041206 letter to follow up progress. ref SDS 33
980425 -                 WW5U
980426 -
980427 -
980428 -
980429 -
980430 -
9805 -

SUBJECTS
Requirements Hidden Plain Sight Latent Nobody Requests Granular Link
Links Connect Dots Accuracy Precision Access Granular Addressability
Simple Explanation SDS Granular Addressability Links to History Cont
Align with Links to History Context Authority Reveal Correlations Im
Requirements Accuracy Hidden Plain Sight Latent Nobody Requests Gran
Action Item Request History ASB Process SDS Standard Demonstrate Ben
Describe SDS in 25 Words 30 Seconds
Awareness Solutions Education Training Exposure Experience
Requirements Accuracy Hidden Plain Sight Latent Nobody Requests Gran

AV11 -
AV1201 -  ..
AV1202 - Awareness Solutions Education Training Exposure Experience
AV1203 - Leadership Education Sets Vision Good Management Within Reach
AV1204 - Beyond Reach Makes SDS Features Beyond Awareness Needs Leadership
AV1205 - Requirements Hidden in Plain Sight to Work Quickly Accurately
AV1206 -
AV1207 - Follow up ref SDS 23 5G6H, ref SDS 24 F54O.
AV1208 -
AV1209 - Gary's letter continues...
AV1210 -
AV1211 -    6.  During the conversation, Woody noted that Bo.... does not
AV1212 -        currently recognize a requirement for the features that make
AV1213 -        SDS unique. Gil responded that SDS has features that no other
AV1214 -        tools can match, and that it seems to him that Bo.... would
AV1215 -        want to be aware of tools such as SDS which enable a new way of
AV1216 -        working. Gil also expressed reservations abut the SDS user
AV1217 -        interface. ref DRT 1 5T7Q
AV1219 -  ..
AV1220 - Gil explained SDS features in a letter to procurement on 040120,
AV1221 - citing automatic linking. ref SDS 19 UK3S  SDS support for precision
AV1222 - access (see scope in NWO, ref OF 12 PX6J) makes documentation showing
AV1223 - traceability to original sources fast and easy.  Accurate records are
AV1224 - a common requirement for documentation throughout business and
AV1225 - government, and this is a core deliverable of SDS. ref OF 12 Z68O
AV1226 - There is a lot of evidence showing that many people and organizations
AV1227 - care about accuracy, and that SDS supports accuracy better than other
AV1228 - methods.
AV1230 -      ..
AV1231 -     [On 041124 precision access supported by SDS empowers people to
AV1232 -     work quickly and accurately. ref SDS 30 Q36Q
AV1234 -      ..
AV1235 -     [On 041213 the world's greatest inventor, Edison, died broke,
AV1236 -     because there were no "requirements" in project specifications
AV1237 -     when he invented Portland Cement, which today is a universal
AV1238 -     building material. ref SDS 35 334L
AV1240 -      ..
AV1241 -     [On 041213 transformation slow marketing dilemma engineers feel
AV1242 -     SDS improves management but are not comfortable doing marketing to
AV1243 -     spread the news that solutions to common Knowledge Management
AV1244 -     dilemmas bring opportunities for saving lives, time, and money.
AV1245 -     ref SDS 35 PQ7M
AV1247 -      ..
AV1248 -     [On 050116 example of need for accuracy in daily work. ref SDS 36
AV1249 -     H14G
AV1251 -      ..
AV1252 -     [On 050125 Gary starting to consider SDS for technical documents.
AV1253 -     ref SDS 37 L57N
AV1255 -  ..
AV1256 - For example, SDS meets ISO requirements on accurate documentation that
AV1257 - enables command and control of daily work, reviewed on 950721.
AV1258 - ref SDS 5 YV6F  The foundation of accurate communication is the ISO
AV1259 - requirement for traceability to orignial sources.  SDS granular
AV1260 - addressability and granular division of subjects enables dynamic
AV1261 - linking for constructing a web of contemporaneous connections that
AV1262 - maintain continual alignment. ref SDS 5 1740  Since contemporaneous
AV1263 - connections are difficult to maintain without SDS, requirements for
AV1264 - "documentation" with traceability to original sources are generally
AV1265 - ignored, reported on 961026, ref SDS 6 3245, and earlier on 921021
AV1266 - showing horrific loss when accuracy is ignored. ref SDS 1 4499  More
AV1267 - recently, on 020504 contracting officers are not enforcing
AV1268 - requirements for documentation. ref SDS 14 NS6F  An example is Enron's
AV1269 - failure, reported on 020304, ref SDS 12 EX5O, which reflects executive
AV1270 - training that teaches reliance on conversation without an audit trail
AV1271 - to show accuracy. ref SDS 3 4392
AV1273 -  ..
AV1274 - Companies doing business with the government must meet requirements
AV1275 - for documentation, called out in FAR, reviewed on 020504. ref SDS 14
AV1276 - XV7L  SDS meets requirements for documentation better than other
AV1277 - tools, and gives management command and control of the work, essential
AV1278 - for successful contracting, as set out in POIMS. ref OF 7 1113
AV1280 -  ..
AV1281 - On 020504 study shows professional standards for communication
AV1282 - practices and requirements on good management specified in FAR, ISO,
AV1283 - Health Care, Covey, Drucker, law, contract notice provisions, and
AV1284 - 2,000 years of literacy for contemporaneous documentation for
AV1285 - alignment and feedback to work intelligently, quickly, and accurately
AV1286 - are ignored in government, business, health care, every sector.
AV1287 - ref SDS 14 NS6F
AV1289 -  ..
AV1290 - The Aeorspace company was cited on 950718 during a professional event
AV1291 - for strong requirements on good management, ref SDS 4 0390, which SDS
AV1292 - uniquely supports. see NWO, ref OF 12 A56M
AV1294 -  ..
AV1295 - An example is the Aerospace company's practice of keeping a diary of
AV1296 - work experience, cited during a professional event on 950202.
AV1297 - ref SDS 2 8447  Schedule Diary System (SDS) captures organizational
AV1298 - memory in a diary of daily work, shown by the scope of intelligence
AV1299 - support. see NWO, ref OF 12 PWVQ  SDS strengthens traditional practice
AV1300 - keeping a diary with eight (8) steps for Communication Metrics that
AV1301 - improve accuracy, commonly called alignment. see POIMS, ref OF 6 685K
AV1302 - This record illustrates meeting this requirement.
AV1304 -  ..
AV1305 - Other examples meeting common work requirements are listed in the
AV1306 - record on 020708. ref SDS 15 MZ6O
AV1308 -  ..
AV1309 - On 960117 the Aerospace company called on SDS to support requirements
AV1310 - for good management, based on NWO. ref SDS 7 T77M   A month later on
AV1311 - 960201 the company called back and talked about needing a better email
AV1312 - management system, ref SDS 8 LN7I, and, also, a requirement for a
AV1313 - knowledge base to managem "fusalage construction." ref SDS 8 WJ99
AV1315 -     ..
AV1316 -    Requirements for good management that are not widely recognized,
AV1317 -    shown by Woody's comments, point to opportunity for professional
AV1318 -    seminars to communicate requirements on good management, and the
AV1319 -    means for implementation, discussed by Woody on 041004. ref SDS 24
AV1320 -    F570
AV1322 -     ..
AV1323 -    Main problem seems to be core disbelief and lack of faith that good
AV1324 -    management can be implemented.
AV1326 -  ..
AV1327 - A month ago on 041004, Woody discussed SDS support for requirements to
AV1328 - quickly find accurate information in time to be effective. ref SDS 24
AV1329 - LD89  At that time, Woody, also, asked....
AV1330 -
AV1331 -          What will people ask to support that leads to a referral on
AV1332 -          using SDS? ref SDS 24 F54O
AV1333 -
AV1334 - ...which is a deeper issue than requirements, per se.  People may need
AV1335 - many things, but if they don't perceive the need as being possible to
AV1336 - achieve, there is nothing to drive inquiry and request that lead to a
AV1337 - transaction.
AV1339 -  ..
AV1340 - SDS supports many of the goals and dreams people have long expressed
AV1341 - for advancing from information to a culture of knowledge...
AV1342 -
AV1343 -          History Buttons................... 030821, ref SDS 16 NH5N
AV1344 -          Good management.........................., ref OF 3 1X6G
AV1345 -          Intelligence............................., ref OF 12 A56M
AV1346 -          Communcation Metrics....................., ref OF 12 UH3N
AV1347 -          Accuracy................................., ref OF 12 UH3N
AV1348 -          Spreadsheet for Knowledge................, ref OF 6 HR3H
AV1349 -          Precision Access........................., ref OF 12 5H4J
AV1350 -          Granular Addressability and Linking......, ref OF 12 08PP
AV1351 -          Explicit links..........................., ref OF 12 08PU
AV1352 -          Granular Indexing........................, ref OF 12 FT5H
AV1353 -          Organic Structure........................, ref OF 12 VZ9I
AV1354 -          Context Management......................., ref OF 12 QR6J
AV1356 -  ..
AV1357 - These capabilities are called out routinely in professional events,
AV1358 - journals, and articles, and were reviewed recently on 041110.
AV1359 - ref SDS 28 FO3H  Accordingly, when people ask for timely access to an
AV1360 - accurate record of "organizational memory," as called out in the ASB,
AV1361 - ref SDS 24 CB6G, or, if people ask for tools to construct a useful
AV1362 - record of project history, or if people need a chronology to connect
AV1363 - the dots showing causation in order to make effective decisions, then
AV1364 - the procurement office might point them to SDS.
AV1366 -  ..
AV1367 - Woody's comments align with Gary's letter on 020217 asking what SDS
AV1368 - supports that people care about. ref SDS 13 425M  In other words, while
AV1369 - SDS satisfies goals and hopes for the future, we have to describe SDS
AV1370 - features in relation to what people are asking for now.  Stuart Harrow
AV1371 - at DCMA proposed "intellectual bridges" between what people are doing
AV1372 - now and what SDS does, listed in the record on 010730. ref SDS 11 LH6M
AV1374 -  ..
AV1375 - For example, on 020217, review showed people care about accurate
AV1376 - communication that saves lives, time, and money, which is often
AV1377 - manifested with considerable emotion, even rancor, during daily
AV1378 - business meetings. ref SDS 13 1332  People care so much about accuracy
AV1379 - that we all point fingers in accusation and blame, because, without
AV1380 - SDS, we cannot point to a record of accurate, relevant history.
AV1381 - ref SDS 13 9360
AV1383 -  ..
AV1384 - An example is Gary's boss, Steve.  On 030821 Steve suddenly stopped
AV1385 - during a meeting and said something to the effect...
AV1386 -
AV1387 -                I need a history button!
AV1388 -
AV1389 - ...in order to conduct an effective meeting based on accurate
AV1390 - understandings of prior related events.  At that time, the System
AV1391 - Architect for the program M&S group pointed out, what everybody in the
AV1392 - team knew, that...
AV1393 -
AV1394 -                Gary is our history button.
AV1395 -
AV1396 - ..., demonstrated by using the SDS program for 8 months. ref SDS 16
AV1397 - NH5N
AV1399 -  ..
AV1400 - Another example is company's customer, DOD.  On 030828 a rep from the
AV1401 - US Army asked the obvious question at the end of a briefing Gary gave
AV1402 - at the request of his boss, whether everything discussed is
AV1403 - "documented" and available on ACE. ref SDS 17 SE7L
AV1405 -  ..
AV1406 - Who, however, would dare call Procurement with requirements for...
AV1407 -
AV1408 -          History Buttons................... 030821, ref SDS 16 NH5N
AV1409 -          Good management.........................., ref OF 3 1X6G
AV1410 -          Intelligence............................., ref OF 12 A56M
AV1411 -          Communcation Metrics....................., ref OF 12 UH3N
AV1412 -          Accuracy................................., ref OF 12 UH3N
AV1413 -          Spreadsheet for Knowledge................, ref OF 6 HR3H
AV1414 -          Precision Access........................., ref OF 12 5H4J
AV1415 -          Granular Addressability and Linking......, ref OF 12 08PP
AV1416 -          Explicit links..........................., ref OF 12 08PU
AV1417 -          Granular Indexing........................, ref OF 12 FT5H
AV1418 -          Organic Structure........................, ref OF 12 VZ9I
AV1419 -          Context Management......................., ref OF 12 QR6J
AV1421 -  ..
AV1422 - Nobody knows how to frame requirements for SDS because features for
AV1423 - good management to work quickly and accurately with granular
AV1424 - addressability and indexing for precision access, as shown in this
AV1425 - record, are beyond reach using information technology (IT), and so are
AV1426 - not familiar.
AV1428 -  ..
AV1429 - Notice, for example, that "accuracy," which is a core deliverable of
AV1430 - SDS (see NWO, ref OF 12 Z68O) is very familiar to everyone, while
AV1431 - terms describing features that yield accuracy are more arcane.  Yet,
AV1432 - nobody goes to Fry's, searches the Internet, or calls the company IT
AV1433 - department for tools that support requirements for "accuracy."  As
AV1434 - Woody notes, there are no requirements for SDS technology, because
AV1435 - people associate good management to be "accurate" with personal
AV1436 - qualities of hard work, diligence, care, and being attentive that is
AV1437 - beyond the reach of technology. Accuracy comes up every day on the job
AV1438 - when folks are told in meetings things like...
AV1440 -         ..
AV1441 -        Make sure everybody understands...
AV1442 -        Just do... (don't even think about other stuff)
AV1443 -        Be sure to tell everybody...
AV1445 -  ..
AV1446 - Gil's analysis on proactive leadership making people aware of SDS
AV1447 - features that enable a new way of working, ref SDS 0 KU85, fits the
AV1448 - model of introducing air power to the military prior to WWII.  DOD
AV1449 - "didn't have "requirements for an air force."  Then, as now, despite
AV1450 - overwhelming need, absence of "requirements" made transformation a big
AV1451 - challenge, reported recently on 040813. ref SDS 21 IU6U
AV1453 -  ..
AV1454 - Thus, Gary's observation that demand for SDS features are "hidden in
AV1455 - plain sight," based on Woody's analysis that nobody is asking for
AV1456 - support SDS provides, leads to the following point....
AV1457 -
AV1458 -    SDS replaces wordprocessing tools for routine capture and alignment
AV1459 -    of daily working information, commonly called "documentation" on
AV1460 -    meetings, calls, and managing document preparation.  SDS does not
AV1461 -    replace wordprocessing of formal books and reports, but is much
AV1462 -    more efficient for command and control of daily work.  Since
AV1463 -    wordprocessing tools are already provided to employees, it is to be
AV1464 -    expected that few people will be calling to ask for replacement
AV1465 -    software, though some may call to ask for tools that aid
AV1466 -    "documentation," creating a "paper trail," "analysis," and "root
AV1467 -    cause analysis," as occurred on 040905. ref SDS 22 0001
AV1469 -     ..
AV1470 -    Therefore to answer Woody's question today, and on 041004, per
AV1471 -    above, ref SDS 0 WE3L, we can add the following to the user
AV1472 -    keywords listed on 040720, ref SDS 20 3W4K, which may help lead to
AV1473 -    referrals for SDS when people inquire for support on things like...
AV1474 -
AV1475 -               paper trail
AV1476 -               command and control
AV1477 -               documentation
AV1478 -               engineering management
AV1479 -               accountability
AV1480 -               accuracy
AV1481 -               precision access
AV1482 -               granular addressability
AV1483 -               granular links
AV1484 -               explicit links
AV1485 -               granular indexing
AV1486 -               wordprocessing
AV1487 -               listening
AV1488 -               follow up
AV1489 -               outlining
AV1490 -               planning
AV1491 -               diary
AV1492 -               journal
AV1493 -               organize
AV1494 -               3 x 5 cards system to organize
AV1496 -  ..
AV1497 - The list of "intellectual bridge" concepts shown on 010730 may suggest
AV1498 - further user keywords. ref SDS 11 LH6M
AV1500 -  ..
AV1501 - Transformation from common practice to SDS that augments intelligence
AV1502 - for understanding cause and effect accurately, requires proactive
AV1503 - support from gatekeepers who can explore requirments in the form
AV1504 - submitted, and guide inquiries toward SDS solutions, where
AV1505 - appropriate.  In other words, as Gil noted, transformation takes more
AV1506 - than technology.  Proactive leadership is critical. ref SDS 0 KU85
AV1508 -  ..
AV1509 - Andy Grove points out experience at Intel shows that people like to
AV1510 - work on familiar things in familiar ways, reviewed on 980307.
AV1511 - ref SDS 9 3740 People ask Procurement for things they know about,
AV1512 - rather than things nobody has heard about. Therefore, the ability to
AV1513 - frame requirements occurs slowly over time through experience getting
AV1514 - support, as proposed in the ASB on SDS.
AV1516 -  ..
AV1517 - An example, is Gary's boss Steve.  After a year getting SDS records,
AV1518 - Steve one day asked Gary about making the links in the record active,
AV1519 - because that makes access to relevant history instanteous, reported on
AV1520 - 031211. ref SDS 18 PG7F  Since he has never had this level of support,
AV1521 - in the beginning demand is a low priority, along the lines of "might
AV1522 - be nice to have."  On the other hand, once people have the power of
AV1523 - instant access, there is great reluctance to give up that power, and
AV1524 - this grows demand for IT and Procurement departments to deliver SDS
AV1525 - features.
AV1527 -  ..
AV1528 - Gary's letter continues...
AV1529 -
AV1530 -    7.  After the meeting, Gil observed that SDS is perfect for
AV1531 -        managing long term tasks and projects like the ASB approval
AV1532 -        process. ref DRT 1 5T76  He noted it is hard to remember issues
AV1533 -        and decisions that have been made along the way.  Gil seemed
AV1534 -        worried and amused that, as Chief of Operations, he has a
AV1535 -        better memory than most people for expediting to get things
AV1536 -        done.  Gil asked if we could pull together a chronology of
AV1537 -        formal process efforts on the ASB for SDS to support follow up
AV1538 -        with Woody.  I agreed to provide a report.  We were both a bit
AV1539 -        exasperated by Woody's remark that there is no requirement in
AV1540 -        the company for the most obvious need to remember accurately,
AV1541 -        which SDS supports.  The SDS report to Gil will be a good case
AV1542 -        study on the value of timely, accurate understanding that
AV1543 -        everybody needs.
AV1544 -
AV1545 -            [On 041119 prepared case history on preparing an ASB filing
AV1546 -            for the SDS program. ref SDS 29 0001
AV1548 -  ..
AV1549 - Gil's discussion on the company being proactive to make people aware
AV1550 - of SDS features, ref SDS 0 KU85, aligns with Woody's comments on
AV1551 - 041004 when he noted that education and training events are important
AV1552 - instruments for instruction and guidance on new capabilities that help
AV1553 - everybody do a better job under new realities emerging in the work
AV1554 - place. ref SDS 24 F570
AV1556 -  ..
AV1557 - What then are steps to support transformation...
AV1558 -
AV1559 -    1.  Publish ASB on SDS so there is an official explanation of SDS
AV1560 -        capabilities and applications, with links to foundational
AV1561 -        documents demonstrating application to common needs on the job.
AV1562 -
AV1563 -        The letter today indicates this step has been accomplished.
AV1565 -         ..
AV1566 -    2.  Guide inquiries for solving problems to SDS where appropriate,
AV1567 -        when people make inquiries for technology.  Add terms people
AV1568 -        commonly use to the list of User keywords (shown by an asterisk
AV1569 -        in the list on 040720, ref SDS 20 SS7G) that empower gatekeepers
AV1570 -        to support inquiries for technology with awareness of SDS. per
AV1571 -        above.
AV1573 -         ..
AV1574 -    3.  Grow awareness of SDS capabilities for working intelligently
AV1575 -        through professional training.
AV1576 -
AV1577 -
AV1578 -
AV1579 -
AV1580 -
AV1581 -
AV1582 -
AV1583 -
AV1584 -
AV1585 -
AV16 -