CONTACTS 
0201 - Lithia Ford                                                                                                                                                        O-00000826 0314
020101 - Mr. George Gregory Gan                                                                                                                                           O-00000826 0314
020102 - Service Lane Advisor
020104 - Service Department

SUBJECTS
Lube Oil Filter Change
Windshield Wiper Blades Replace
Multi Point Inspection
Alignment Check for Inner Tire Wear

0706 -
0706 -    ..
0707 - Summary/Objective
0708 -
070801 - Follow up ref SDS 4 0000. ref SDS 3 0000.
070802 -
070803 -
070804 -
070805 -
070806 -
070807 -
070808 -
070810 -  ..
0709 -
0710 -
0711 - Progress
0712 -
071201 - Met Lisa Vier customer service rep.....  925 686 5005
071202 -
071203 - Ordered Ford standard 33K mile service.
071205 -  ..
071206 - Advised the right rear door needs service to open from the inside.
071208 -  ..
071209 - Lisa opened the door and showed a mechanical switch that is accessible
071210 - with the door open.  This can be changed to enable people inside the
071211 - car to open the door.
071213 -  ..
071214 - Lisa changed the setting, got in the backseat and closed the door.
071215 - She then opened the door from the inside without any problems.  This
071216 - starts the service visit on a positive note.
071218 -  ..
071219 - Millie feels the right-front-inside door latch and locking system may
071220 - need a service.
071222 -  ..
071223 - Lisa will ask the mechanic to check this.
071225 -  ..
071226 - We reviewed the record for the 27K mile service.
071228 -  ..
071229 - Lisa noticed that Lithia overcharged at that time, because of
071230 - duplicate billing for rotating the tires, ref SDS 3 RF5O, and because
071231 - the $20 charge for the Quality Care Report is waived when customers
071232 - implement recommendations for service developed from the report
071233 - system, which was done at that time. ref SDS 3 QB3S
071235 -  ..
071236 - Since Lithia is no longer in business, the customer waived recovery of
071237 - prior overbilling that was not collected at the time for some reason.
071239 -  ..
071240 - Lisa will check the record of the 30K mile service to see if Lithia
071241 - followed up on its notice of discoloration in the transmission fluid,
071242 - reported on 040414. ref SDS 3 K96O
071244 -  ..
071245 - Lisa introduced Scotty, the mechanic.  She asked Scotty to check the
071246 - problem of "casters" reported on 040414 to be within Ford
071247 - specifications, but possibly requiring service. ref SDS 3 J19O
071249 -  ..
071250 - Estimate for service $95.
071252 -  ..
071253 - Lisa feels this work will be completed in time for Millie to pick up
071254 - the car at 1400 (2p).
071255 -
071256 -
071257 -
071258 -
071259 -
071260 -
071261 -
071262 -
071263 -
071264 -
071265 -
071266 -
0713 -