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SUBJECTS
OS XP SDS Launch Failed Medit Failed to Run DOS DOSE Investigation S
Root Cause Analysis 4DOS Rather than Windows XP Cmd.exe Caused SDS L
DOS4 Alternate to MS DOS May Cause Problems

1005 -
1005 -    ..
1006 - Summary/Objective
1007 -
100701 - Follow up ref SDS 14 0000. ref SDS 11 0000.
100702 -
100703 - On 040823 Gary switched OS to Windows XP. ref SDS 15 HM7L  At that
100704 - time, Gary reported a problem using SDS under XP, which turned out to
100705 - be caused by Medit handling of the dos and dose commands. ref SDS 15
100706 - U27K  On 040902, Morris fixed this problem. ref SDS 16 U27K
100708 -  ..
100709 - Yesterday, Gary reported a new problem saying SDS would not launch on
100710 - his home computer running under XP.
100711 -
100712 -    1.  Subject: Broke it again!
100713 -        Date: Sun, 12 Sep 2004 13:27:26 -0700
100717 -         ..
100718 -    2.  Rod,
100720 -         ..
100721 -        SDS launch on XP (at home) breaks again.
100723 -         ..
100724 -    3.  It hangs in an empty command window with a title of "AI -
100725 -        c:\sd\01\e dirx c:\sd\03\001".
100727 -         ..
100728 -    4.  It needs to archive, and the messages indicate that it is doing
100729 -        that, but never finishes, since it archives every time it
100730 -        launches.
100732 -         ..
100733 -    5.  The e:\sd\08\fun file with the directory does get saved.
100735 -         ..
100736 -    6.  I will in home later today.
100738 -         ..
100739 -    7.  I won't be at work tomorrow -- taking the dog to the vet.  I
100740 -        should be home during the afternoon.
100742 -         ..
100743 -    8.  Thanks,
100745 -         ..
100746 -    9.  Gary
100747 -
100749 -  ..
100750 - This afternoon, Gary called and we reviewed the problem.
100752 -  ..
100753 - Initially, submitted an SDS update to ensure that Gary has the most
100754 - recent SDS code.
100756 -  ..
100757 - This did not solve the problem.
100759 -  ..
100760 - We used the record on 040317, when this issue was worked on a similar
100761 - matter, that facilitates access to code for SDS program launch.
100762 - ref SDS 9 HJ5H
100764 -  ..
100765 - Experiments were configured by setting macro 040702 with debug, and
100766 - and unplugging various features, then SDS was run to failure on
100767 - multiple passes in order to discover the cause of the problem Gary
100768 - reported today.
100770 -  ..
100771 - Gary described events when SDS is launched as the "screen going black,
100772 - flashing, and then everything stops," per his letter today, shown
100773 - above. ref SDS 0 L39Y
100775 -  ..
100776 - This sounds similar to the problem he reported on 040902 when we
100777 - discovered that dos and dose commands were not running under Windows
100778 - XP.
100780 -  ..
100781 - Gary did an experiment running Medit to test dos and dose commands.
100782 - He indicated that these commands failed.  Since Morris fixed this on
100783 - 040902, ref SDS 16 0001, there is a suggestion that these tools (SDS,
100784 - Medit) are not being run under Windows cmd.exe, which is the design
100785 - platform for SDS, beginning on 030202, ref SDS 5 QR3G, based on Gary's
100786 - recommendation earlier on 021016. ref SDS 3 UZ6G
100788 -  ..
100789 - Gary investigated and found that he made changes to his computer that
100790 - resulted in running Medit and SDS under a DOS shell program called
100791 - 4DOS, similar to experience on 021105. ref SDS 4 TY6M
100792 -
100793 -        On 040905 SDS support for root cause analysis was reviewed; the
100794 -        record today illustrates this support, ref SDS 17 2S4J, based
100795 -        on the definition developed through research at that time.
100796 -        ref SDS 17 AZ9J
100797 -
100798 -            [On 040915 Gary was unaware that SDS supports root cause
100799 -            analysis. ref SDS 18 Z47N
100801 -  ..
100802 - Gary changed his computer to run SDS under cmd.exe, and this solved
100803 - the problem, indicating the root cause of the problem today was 4dos
100804 - configuration, similar to experience when SDS was installed in 2002,
100805 - reported on 021105. ref SDS 4 TY6M
100806 -
100807 -     [On 060220 Gary had similar problem, and solved it by using
100808 -     Microsoft DOS. ref SDS 19 LR4G
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1009 -