CONTACTS 
0201 - Peter Jones Consulting
020101 - JONES, PETER CONSULTING PJC 020517 060705
0202 - SRI International
020201 - Mr. Jack Park;
020203 - CALO Project
0203 - KM Cluster
020301 - Mr. John Maloney; Founder
0204 - Los Alamos National Laboratory
020401 - LANL LANL 000315 040713; LOS ALAMOS NATL LAB
020402 - Computer Research Group (CIC-3)

SUBJECTS
Knowledge Management Theory Conversation Practice Excludes or Accomo

0703 -
0703 -    ..
0704 - Summary/Objective
0705 -
070501 - Follow up ref SDS 51 0000, ref SDS 50 0000.
070502 -
070503 -
070504 -
070505 -
070506 -
070507 -
070508 -
070510 -  ..
0706 -
0707 -
0708 - Progress
0709 -
070901 - Peter Jones Contributes to Defining Knowledge Management
070902 -
070903 - Received ref DRT 1 0001 from Peter Jones addressed to both John and
070904 - Rod, with copies to initial distribution list, ref DRT 1 00W3, and
070905 - saying...
070906 -
070907 -    1.  [Responding to recent correspondence, Rod commenting in a
070908 -        letter dated June 20th, ref DIP 2 0001, to John's notice of the
070909 -        same date of a Knowledge Management seminar in New York
070910 -        scheduled for June 25th, ref DRP 2 0001, and then John
070911 -        responding on June 21, ref DRP 3 0001, to Rod's comments...]
070913 -  ..
070914 - John's notice of a Knowledge Management seminar was received in the
070915 - record on 040620. ref SDS 50 RF6O
070917 -  ..
070918 - Letter from Rod to John also reported on 040620. ref SDS 50 6P5M
070920 -  ..
070921 - John's letter explaining KM seminar content and scope, reported in the
070922 - record on 040621. ref SDS 51 RF6O
070924 -  ..
070925 - Peter's letter continues...
070926 -
070927 -    2.  Good to hear you are both still going strong. ref DRT 1 I954
070929 -         ..
070930 -    3.  Some thoughts:, ref DRT 1 I96Q
070931 -
070932 -
070933 -
070934 -
0710 -

SUBJECTS
Rigid Analytic Mechanistic Thinking Not Suited Knowledge Economy Fle

1903 -
190401 -  ..
190402 - Network Computer Increases Access to Information Reduces Productivity
190403 - Rigid Analytic Mechanistic Thinking Not Suited Knowledge Economy
190404 - Flexible Analysis Discover Causality Rigidly Applied Based on Evidence
190405 - Computer Access Information Enables Action at Distance No Intelligence
190406 -
190407 - Follow up ref SDS 51 RF6O, ref SDS 50 RF6O.
190408 -
190409 -    4.  Picking out what seems to be the nub of the discussion...
190410 -
190411 -            that rigid, analytic and mechanistic thinking styles of the
190412 -            Industrial Era are ill-suited for a knowledge-based
190413 -            organizations and economies. ref DRT 1 RQ7J
190414 -
190416 -         ..
190417 -        Action at a Distance Disconnected from Intelligence
190418 -
190419 -
190420 -    5.  Let's say that what has changed is that a tool (the networked
190421 -        computer, lumping things together for a moment) has altered our
190422 -        capability to disseminate and access information in both rate
190423 -        and range.  We now have the organisational equivalent of
190424 -        'instantaneous action at a distance' - in short, the 'laws of
190425 -        physics' of an organisation have changed. ref DRT 1 0075
190427 -  ..
190428 - Peter makes a fair point saying that computers (LAN, Internet, etc.)
190429 - have increased ability to distribute information by an order of
190430 - magnitude, noted in NWO. ref OF 10 8303  On 980226 IBM tried to sell
190431 - networking for "business intelligence," ref SDS 13 5682, continuing the
190432 - line of similar failed initiatives. ref SDS 13 2716  More recently,
190433 - Larry Prusak presented IBM's hopes for computers to support "knowledge
190434 - centric" capabilities. ref SDS 33 W56F
190436 -             ..
190437 -            [On 060317 network centric organization uses network
190438 -            computer new hope of Knowledge Management. ref SDS 58 IT5V
190440 -  ..
190441 - Discussion of "rigid, analytic, thinking styles" cited on 040620,
190442 - ref SDS 50 K47Q, and presented in calls on 040621, ref SDS 51 2U5S,
190443 - for reliance on linear mechanics of conversation as the sole force of
190444 - Knowledge Management, ref SDS 51 2U7W, and rejecting complementarity
190445 - of literacy for textual structure that adds accuracy, context, and
190446 - connection, ref SDS 51 2U6Y, does not advance the ball on improving
190447 - daily work, cited in the study on 040621. ref SDS 51 W63K
190448 -
190449 -        [...below, letter responds to group proposing remove "rigid" to
190450 -        support flexible intelligence. ref SDS 0 CE7V
190452 -  ..
190453 - Rigid analysis that ignores evidence fails; e.g., the Inquisition
190454 - found Galielo guilty and ordered him jailed (house arrest) for
190455 - violating dogma by reporting new evidence using new tools (telescope)
190456 - that updated the old view of the universe presentated in religious
190457 - scripture, reviewed in NWO. ref OF 16 SV4M  So too, flexible analysis
190458 - that ignores evidence requiring rigid support leads to collapse of
190459 - buildings, with great loss of life and property.
190461 -  ..
190462 - Peter further frames analysis of Knowledge Management along similar
190463 - lines discussing locality and separability, reviewed on 040312.
190464 - ref SDS 45 YH4G  In 1935 Einstein noted that Von Neuman's 1933 proof
190465 - of the 1927 Copenhagen Interpretation (also, reviewed on 040312,
190466 - ref SDS 47 ZG8F) demonstrated quantum mechanics was an incomplete
190467 - theory for allowing "spooky action at a distance," again reviewed on
190468 - 040312. ref SDS 45 XE6F and ref SDS 47 1895
190470 -  ..
190471 - The mechanics of linear analysis to predict future results that flow
190472 - from causality rests on the irreversability of time, a primary
190473 - constant of the universe, reviewed on 040312. ref SDS 46 566F  Events
190474 - that impact people occur along a continuum of complexity.  Simple
190475 - tasks like boiling water (see NWO, ref OF 11 14FG), crossing the
190476 - street (see POIMS, ref OF 5 1104), building a bridge, resolving a law
190477 - suit seem susceptible to understanding cause and effect, at least
190478 - millions of people try very hard every day to apply causation. (see
190479 - again NWO, ref OF 11 2536)  Complex tasks have complex causes that are
190480 - difficult to discern.  Peter Drucker points out that people have given
190481 - up on improving management, ref SDS 7 3851, because communication is
190482 - more complex than getting information through conversation, email,
190483 - data bases management. ref SDS 7 535J
190485 -  ..
190486 - Computers have not increased ability to access information in a way
190487 - that makes disbritution an asset, but rather makes rising information
190488 - a crushing liability of overwhelming complexity under the the locality
190489 - principle, discussed in NWO, ref OF 13 JU8O, and citing review of
190490 - Schombert's 2nd semester 2004 lectures on 21st century science at the
190491 - University of Oregon, reported on 040312. ref SDS 46 5P9I and,
190492 - ref SDS 46 CA5I
190494 -  ..
190495 - For example...
190496 -
190497 -        Bill Gates reported experience at
190498 -        Microsoft and its customers shows
190499 -        information is piling up in
190500 -        computers because nobody can find
190501 -        anything............................. 021108, ref SDS 40 EF5I
190503 -         ..
190504 -        Murray Altheim reported that
190505 -        adding links to verify accuracy
190506 -        for information, increase awareness
190507 -        of context, and connect cause and
190508 -        effect that yields the power of
190509 -        knowledge takes too much
190510 -        time to find original
190511 -        sources............................... 020820, ref SDS 39 O1QQ
190513 -         ..
190514 -        Doug Engelbart called for engineers
190515 -        to add explicit links (he called
190516 -        them "purple numbers) that enable
190517 -        precision access to information
190518 -        including correspondence.............. 000408, ref SDS 23 IZ56
190520 -         ..
190521 -        Purple numbers for explicit links
190522 -        was implemented in 2001 by Eugene
190523 -        Kim; however, nobody ever creates
190524 -        a link, because nobody can find
190525 -        relevant information to access.
190526 -
190527 -
190528 -
190529 -
1906 -

SUBJECTS
Communication Conversation Writing Literacy Textual Intelligence Sup

2903 -
290401 -  ..
290402 - Communication Conversation and Intelligence Support Complementarity
290403 - Complementarity SDS Intelligence Conversation Communication
290404 - SDS Supports POIMS Requirements Makes Faster Information an Asset
290405 -
290406 - Follow up ref SDS 51 2U7W, ref SDS 50 MQ92.
290407 -
290408 - Peter's letter continues...
290410 -         ..
290411 -    6.  With SDS, I saw Rod arguing for a specific tool and a
290412 -        methodology for enabling nodes (people, and maybe 'smart'
290413 -        machines) on the network to cope with that shift in the
290414 -        'organisational physics' without having the whole system just
290415 -        fly apart. ref DRT 1 PPUW
290417 -  ..
290418 - Peter presents the argument for complemetarity, discussed yesterday on
290419 - 040621. ref SDS 51 2U7W  It is not a question of tools or
290420 - conversation, but rather conversation alone, or conversation plus
290421 - intelligence support, which begins with simple literacy, what John
290422 - rejects as a "textual approach," in his letter yesterday, 040621.
290423 - ref SDS 51 2U6Y and on holism. ref SDS 51 2U7W
290425 -  ..
290426 - Peter makes a good point about the world just flying apart from
290427 - continual bumbling, e.g., Enron, reported on 020204, ref SDS 36 0001,
290428 - Worldcom had a worse collapse.  National security failed because
290429 - intelligence collapsed, reported on 010911. ref SDS 32 YNGH  The
290430 - Challenger space shuttle exploded, and on and on.  NASA's Chief
290431 - Administrator explained failure occurred because people interpretted
290432 - requirements for good management as mere suggestions that could be
290433 - ignored when inconvenient, reported on 030826. ref SDS 42 8K4G
290435 -  ..
290436 - Are these isolated episodes of normal management failure, or are they
290437 - the proverbial "cannary in the mine"?
290439 -  ..
290440 - Peter's letter continues...
290441 -
290442 -    7.  Whereas there are others like, it seems to me, John, who argue
290443 -        that in order to be competitive the system does need to fly
290444 -        apart and achieve a new, more dynamic form through rapid,
290445 -        near-blind adaptation to the natural pressures.
290447 -  ..
290448 - What does "fly apart" mean?  Explode into dust like the Challenger in
290449 - 1986, reported on 911021, ref SDS 5 4499, like the World Trade Center
290450 - on 010911, ref SDS 32 0001, like the Columbia on 020203, ref SDS 41
290451 - I38K, like Enron on 020204? ref SDS 36 0001  Civilization "flying
290452 - apart" produces overwhelming complexity of chaos.
290454 -  ..
290455 - John proposes "conversation" for coping with a more complex world,
290456 - shown by the study on 040621. ref SDS 51 ZS5M  This is an ancient
290457 - solution, advocated by Socretes in Plato's Phaderus dialogs, reviewed
290458 - on 991209. ref SDS 19 5658  Conversation remains powerfully viable for
290459 - human biology, just as breathing and eating remain constants of
290460 - homeostasis.
290462 -  ..
290463 - One view of "adaptation" applies technology to complement conversation
290464 - for a complete system of communication.
290466 -  ..
290467 - POIMS enables adaptation of a constant biology to new realities of a
290468 - new world order of faster information technology requires
290469 - complementary technology.  Leveraging the intelligence process
290470 - generates synergy through harmony that continually integrates forces
290471 - converting information into knowlege. (see Peter's discussion of
290472 - "harmony" below. ref SDS 0 3P4Q)
290474 -  ..
290475 - What else might "rapid" adaptation mean?
290477 -  ..
290478 - Evolution in nature is very slow, reported in the Schombert lectures
290479 - on 21st century science, reviewed on 040312. ref SDS 46 XO3N  Human
290480 - biology changes over 10s of thousands of years, reported in NWO.
290481 - ref OF 11 4925
290483 -  ..
290484 - Ignorance, fear, and denial makes transformation in buisness a slow
290485 - process, taking 50 years or so, reported on 011210. ref SDS 35 R66K
290486 - People like to work on familiar things in familiar ways, noted by Andy
290487 - Grove at Intel, reviewed on 980307, ref SDS 14 3740, because going
290488 - first, taking a chance to try new methods, takes a lot of courage,
290489 - shown by the story of the "Genie in the Bottle," ref OF 16 YT8J, and
290490 - illustrated by the history of Tesla, Mitchell, Mauchly, Atanosoff,
290491 - Aiken, et al. ref OF 16 GU5F
290493 -  ..
290494 - The anthropic principle speculates other universes exist, along with
290495 - anti-matter. ref SDS 48 DM8F  At this time the notion of rapid
290496 - adaptation seems "other wordly."
290497 -
290498 -
290499 -
290500 -
2906 -

SUBJECTS
Music Harmony Synergy Management Complementarity Conversation Intell

4303 -
430401 -  ..
430402 - Music Harmony Complementarity Information Advances Culture Knowledge
430403 - Complementarity Harmony Advance Information to Culture of Knowledge
430404 - Harmony Synergy Advance Information to Culture of Knowledge
430405 - Synergy Conversation Intelligence Harmony Complementarity Communication
430406 -
430407 - Peter's letter continues...
430408 -
430409 -    8.  Music might be a good metaphor to use here.
430411 -         ..
430412 -    9.  I think what needs to be added to my limited characterisation
430413 -        of Rod's and John's approaches is a model for understanding
430414 -        'harmonies' and 'resonances' that arise among groups of nodes
430415 -        (subgraphs) as a result of both their aims and the
430416 -        environmental pressures.  I think organisations currently have
430417 -        a good idea of how to put a simple harmony in place, but little
430418 -        idea of how it will evolve in the environment, nor much in the
430419 -        way of understanding the benefits or costs of spontaneously
430420 -        arising (complex) harmonies and resonances.
430422 -         ..
430423 -   10.  Perhaps we could even study organisations by borrowing tools
430424 -        from superstring theory and using them at a macro level...
430426 -  ..
430427 - POIMS explains the role of harmony using tools and practices that
430428 - advance from information to a culture of knowledge.  Balancing natural
430429 - forces of multiple actions builds synergy that augments intelligence
430430 - for working creatively, quickly, and accurately that saves lives,
430431 - time, and money. ref OF 4 8559
430433 -  ..
430434 - Complementarity harmonizes conversation and intelligence support to
430435 - form effective communication, per above. ref SDS 0 YN6G
430436 -
430437 -
430438 -
430439 -
4305 -

SUBJECTS
Complexity Theory Relational Platform for Knowledge Management Imple

5003 -
500401 -  ..
500402 - Sacraficing Good Intelligence Waiting for Perfect Tools Makes No Sense
500403 - Waiting for SDS to Become 300% Better Denies Use of 200% Better
500404 - Conversation Extends Music Metaphore for Knowledge Management
500405 - Jack Park Complexity Theory Applied in SDS for Conversation Support
500406 -
500407 - Received ref DRT 2 0001 from Jack Park saying...
500408 -
500409 -    1.  [Responding to your letter earlier today, ref DRT 1 0001, and
500410 -        to the referent discussions between John and Rod...]
500412 -  ..
500413 - Jack comments on Peter's letter earlier today, per above, ref SDS 0
500414 - OH5I, including background correspondence, also, listed above.
500415 - ref SDS 0 AR77
500417 -  ..
500418 - Jack's letter continues...
500419 -
500420 -    2.  If music comes up as a metaphor, then maybe there's a larger
500421 -        metaphor at work, and it might be conversation.  My take on
500422 -        Rod's work is that he has crafted a powerful way to conduct
500423 -        conversations with himself (on that point, your mileage may
500424 -        vary).  There remains much to do, I think, with SDS before it
500425 -        becomes a tool for the rest of us and our colleagues.
500427 -  ..
500428 - On 001130 Jack reported on SDS design that makes the structure of
500429 - knowledge useful to people. ref SDS 27 H17O
500430 -
500431 -            [On 060905 Jack commends SDS support for context management
500432 -            using the organic structure of subjects. ref SDS 62 QM9I
500434 -  ..
500435 - Saying there is still more to do in order for others to use SDS
500436 - productively, prolongs transformation to 50 years, reported on 011210,
500437 - ref SDS 35 R66K, by deferring personal effort to learn a new way of
500438 - working for saving lives, time, and money.  This reflects the burden
500439 - of cognitive overhead explained in NWO. ref OF 15 LH6K  On 001126
500440 - Grant Bowman expressed fear and reluctance common to everyone who has
500441 - to learn a new way of working in order to save lives, time, and money.
500442 - ref SDS 26 X8PW
500444 -         ..
500445 -        [...below, "more to do on SDS" is discussed further.
500446 -        ref SDS 0 5E77
500448 -  ..
500449 - If there was another technology that supports chronology, context, and
500450 - connection for converting information into knowledge, then it would
500451 - make sense to use it and wait year by year for improvements, as
500452 - eveyone does for the next version of Microsoft Windows.  The total
500453 - absence of links "connecting the dots" of cause and effect in daily
500454 - work product produced without SDS, indicates that sacraficing benefits
500455 - of SDS support for "good" intelligence, while waiting for perfection
500456 - does not make sense.
500457 -
500458 -
5005 -

SUBJECTS
Sensemaking Conversation Text Connect Cause Effect Narrative Documen

8103 -
810401 -  ..
810402 - Sensemaking Theory of Knowledge Management Compendium Methodology
810403 - Narrative Text Makes Sense from Stream of Conscious Conversation
810404 - Advancing Knowledge Management Requires Daily Practice Using SDS
810405 - Knowledge Management Makes Sense of Conversation Using Discourse Map
810406 -
810407 -
810408 - Jack's letter to Peter continues...
810410 -         ..
810411 -    3.  The notion of casting things in the metaphors of quantum and
810412 -        classical mechanics is good, but there's a larger picture than
810413 -        that, one that may, someday, subsume all mechanics and that is
810414 -        complexity theory of one sort or another, particularly the sort
810415 -        which speaks to things relational.  Rod already speaks to that,
810416 -        though perhaps not in terms used by complexity theorists.
810417 -        Rod's intuitions are strong. ref DRT 2 6A7H
810419 -         ..
810420 -    4.  As I said, there remains a lot to do with SDS before it becomes
810421 -        a KM tool for the masses.  Returning to conversation theory,
810422 -        there's the Compendium methodology, which tries to map
810423 -        discourse into a framework in which sensemaking can happen.
810424 -        Isn't that what KM is really all about? ref DRT 2 ZN8F
810426 -  ..
810427 - Jack's big picture perspective, and colorful phrasing, including
810428 - support for Peter's letter noting the importance of musical harmony,
810429 - per above, ref SDS 0 XO3I, strikes just the right tone for making
810430 - sense in a world of advancing complexity.  Connectionist theory in
810431 - Cognitive Science reviewed on 900303 helps explain how the human mind
810432 - "makes sense" by connecting confusing and conflicting information
810433 - received through sensory perception, ref SDS 3 6006, with human values
810434 - (see "needs" listed on 890523, ref SDS 1 XT6O, and in relation to
810435 - prior experience for discovering, understanding, and remembering cause
810436 - and effect.  Peter Drucker explains tasks and responsibilities for the
810437 - practice of management using "analysis" to understand the sequence of
810438 - events, reviewed on 931130. ref SDS 7 4496  "Connecting the dots" to
810439 - understand chronology is a significant part of "management" applying
810440 - the power of knowledge to control the future under the "locality
810441 - principle" reviewed a few months ago on 040312. ref SDS 45 YH4G
810443 -  ..
810444 - Earlier, in 1945 Vannevar Bush recognized emerging opportunity for
810445 - computers to one day help people track "trails of association" more
810446 - accurately than people can do with traditional writing, books, and
810447 - "records management" (today popularly called "knowledge repository")
810448 - in the human mind (i.e., personal memory), in filing cabinets, and
810449 - libraries (organizational memory), reviewed on 960304. ref SDS 11 GX59
810450 - Doug Engelbart applied the Bush vision in 1962 in a proposal at SRI,
810451 - ref SDS 20 XS6N, which launched a 50 year search for a computer design
810452 - that "augments intelligence" for making connections -- compare review
810453 - on 991222, ref SDS 20 I64L, with Doug's call on 000405 to add links to
810454 - email. ref SDS 23 2484
810456 -  ..
810457 - On 000331 Jack described SDS design combining linear causality with
810458 - relational analysis, explained in POIMS. ref SDS 22 TS35
810459 - Understanding cause and effect is aided by tools that give people
810460 - greater control of time and subjects, sometimes called "granularity"
810461 - inherent in managing chronology and the organic structure of context,
810462 - explained in NWO. (see "Knowledge Space" and "Precision Access")
810463 - ref OF 13 PX6J
810464 -
810465 -           [On 071220 case study shows Jack's support for many years
810466 -           explaining SDS capabilities that "invent the wheel" of
810467 -           Knowledge Management. ref SDS 67 M53N
810469 -  ..
810470 - Synergy from integration and complementarity blend connections of
810471 - cause and effect that yield the power of knowledge, as set out in NWO.
810472 - ref OF 12 JU8O  Jack's letter on 001130 cited support for a practice
810473 - of knowledge management, ref SDS 27 H17O, to routinely play the
810474 - "music" that harmonizes chronology, context, and connection, explained
810475 - in POIMS. ref OF 6 8555   Harmony, synergy, complementarity sound like
810476 - the tools of "sensemaking" in a world of expanding complexity.
810478 -  ..
810479 - A related issue is how traditional literacy skills and practices in
810480 - journalism (reporting) management (organize - WBS), scientific
810481 - research (plan, perform, report), accounting (audit trail), law
810482 - (causation), etc., can be leveraged using tools to organize the record
810483 - and create connections that make sense of daily work, which in turn
810484 - facilitate work of others through coordination and collaboration.  On
810485 - 980405 Morris Jones noted that people rely on remembering the gist of
810486 - the story because nobody has time during a busy day to construct the
810487 - connections that make sense of complex communications and events.
810488 - ref SDS 16 2532
810490 -  ..
810491 - Jeremy Campbell explains in his book "The Improbable Machine" that
810492 - people "pay a price" for relying on assumptions to make sense of
810493 - information in constant meetings, calls, and documents.  The mind
810494 - "plays tricks" by making the wrong connections, ref SDS 3 7Z6G, and
810495 - then relieves stress and frustration by blaming "Murphy's Law,"
810496 - reviewed on 900303. ref SDS 3 6689  On 921127 Morris noted that small
810497 - mistakes compound over time into major problems, making a very high
810498 - price people pay for the luxery of relying on assumption rather than
810499 - checking the record. ref SDS 6 0674
810501 -  ..
810502 - SDS tools provide efficient usability to perform the 8-steps of
810503 - Communciation Metrics for routinely "making sense" of daily events by
810504 - converting information into the power of knowledge. ref OF 6 685K
810506 -            ..
810507 -           [On 040625 John Maloney suggests using linear mechanistic
810508 -           thinking for triagulation to make sense selecting Microsoft
810509 -           Sharepoint portals for collaborative technologies,
810510 -           ref SDS 52 C44F, even though tools may only have a bit part
810511 -           in the future of Knowledge Management, reported on 040622.
810512 -           ref SDS 0 F74Q
810514 -            ..
810515 -           [On 060211 Jack releases the Open Iris software program
810516 -           through SRI and the CALO project; may support "sensemaking"
810517 -           by integrating time and context. ref SDS 57 5W6L
810519 -            ..
810520 -            ..
810521 -           [On 060628 formal analysis reporting, for example, on
810522 -           national security, medical care, engineering, etc, often
810523 -           fails when people are forced to rely on cursory,
810524 -           stream-of-conscious writing that cannot be authenticated
810525 -           because limited time prevents finding critical details using
810526 -           popular tools and methods, ref SDS 59 TO6O; constraints of
810527 -           bureaucracy also limit analysis for making sense of complex
810528 -           conditions. ref SDS 59 RS6J
810530 -            ..
810531 -           [On 060728 letter to Jack cites support for "sensemaking."
810532 -           ref SDS 60 6Q63
810534 -            ..
810535 -           [On 060809 UCSF Cancer Center patient coordinator described
810536 -           advantages using technology and practices that organize
810537 -           documents to help doctors make sense of complex patient
810538 -           history in order to prepare 2nd opinions on diagnosis and
810539 -           treatment. ref SDS 61 NN6F  SDS precision access to facts
810540 -           with contextual relevance saves time. 0809 followed up.
810541 -           ref SDS 61 YY6J
810543 -            ..
810544 -           [On 060905 Jack commends SDS support for context management
810545 -           using the organic structure of subjects. ref SDS 62 QM9I
810547 -            ..
810548 -           [On 061102 example 2-worlds problem using 8-steps of
810549 -           Communication Metrics to make sense of complex medical
810550 -           report on coagulapathy report. ref SDS 63 6R4O
810552 -            ..
810553 -           [On 070105 illustration scalable knowledge from
810554 -           organizational memory support for order, structure, and
810555 -           pattern telling the story to make sense of complexity that
810556 -           helps people solve wicked problems by delivering anytime,
810557 -           anywhere intelligence on the Internet. ref SDS 64 EI44
810559 -            ..
810560 -           [On 070821 Dave Snowden paper on using Cynfin for Knowledge
810561 -           Management, and advancing to sensemaking. ref SDS 65 0G4M
810563 -            ..
810564 -           [On 071113 Jack submits paper "Technologies for Cooperation"
810565 -           that mentions "sense making" but without explanation of
810566 -           scope nor implementation. ref SDS 66 NQ9F
810568 -            ..
810569 -           [On 071220 case study shows Jack's support for many years
810570 -           explaining SDS capabilities that "invent the wheel" of
810571 -           Knowledge Management. ref SDS 67 M53N
810573 -  ..
810574 - Jack's reference to casting Knowledge Management in metaphors of
810575 - quantum mechanics and classical physics, reflects study of John's
810576 - letters promoting the seminar, and listed on 040621. ref SDS 51 Z15H
810578 -  ..
810579 - Jack's idea that complexity theory underlies the relational design of
810580 - technology and work practices for SDS "intelligence support" was
810581 - reviewed on 040312. ref SDS 46 1D6I  John Maloney makes vague
810582 - reference to "complexity" with a quote from Hawking in his letter
810583 - yesterday, ref SDS 51 YY6J, and to "systems thinking" also in his
810584 - letter on 040621. ref SDS 51 2U7W  Again, today, John mentions
810585 - "complexity science," , ref SDS 0 F73U, however, the only solution
810586 - offered in his approach to Knowledge Management so far seems to be
810587 - linear mechanics using stream-of-conscious expression by conversation,
810588 - reported yesterday on 060721, ref SDS 51 2U7W and ref SDS 51 3X4F,
810589 - which, like email, increases entropy, unless complementary
810590 - intelligence support is added, called out in POIMS, ref OF 3 1X6G, and
810591 - based on the locality principle, explained in NWO. ref OF 12 I38N
810592 - Since John expressly rejects adding intelligence to information for
810593 - growing knowledge in his letter on 040621, ref SDS 51 2V6U, calls
810594 - yesterday for primary reliance on conversation for "knowledge
810595 - management" to make sense of complexity, ref SDS 51 3X4F, and again
810596 - today, ref SDS 0 F73U, seem like a tautology pitch for "free lunch"
810597 - based on circular reasoning, reviewed on 040312 in connection with the
810598 - anthropic principle. ref SDS 48 V05H
810600 -             ..
810601 -            [On 061102 example 2-worlds problem using 8-steps of
810602 -            Communication Metrics to make sense of complex medical
810603 -            report on coagulapathy report. ref SDS 63 6R4O
810605 -  ..
810606 - "Sensemaking" applies ancient practices of analysis and synthesis to
810607 - make sense of complexity by understanding correlations, implications,
810608 - and nuance.  Human mental biology applies chronology, context, and
810609 - connections, explained in POIMS, ref OF 6 8555, by constructing
810610 - associations, called out by Vannevar Bush 60 years ago, per above.
810611 - ref SDS 0 V47N  On 001130 Jack's letter commented that the SDS design
810612 - to integrate time and context enables traking and making sense of the
810613 - record on complex daily work. ref SDS 27 H17O
810615 -  ..
810616 - Sensemaking might help make sense of "authentic conversation," cited
810617 - in John's letter on 040620, and in subsequent correspondence, but all
810618 - without definition, shown by the study on 040621. ref SDS 51 GS6N
810619 -
810620 -            [On 040625 Gary Johnson requests definition of authentic
810621 -            conversation, ref SDS 52 6N6J; John does not supply a
810622 -            definition of authentic conversation, nor indicate how this
810623 -            can contribute to Knowledge Management. ref SDS 52 J55L
810625 -  ..
810626 - A common sense application of "sensemaking" suggests that people can
810627 - use alphabet technology to make sense of complexity by writing more
810628 - than merely recording what is said.  Constructing a story that "makes
810629 - sense" of correlations, implications, and nuance in what has been said
810630 - and done previously is the craft and practice of analysis in producing
810631 - useful "history," reported by Havelock citing Thucydides on the
810632 - history of writing reviewed on 991108. ref SDS 18 7048
810634 -  ..
810635 - Writing a chronologically comprehensible story is the first step in
810636 - making sense of complex information.  Adding context and connections
810637 - to objectives, requirements, and commitments strengthen the history
810638 - for guiding future conduct with knowledge of cause and effect that
810639 - permits reasoned expectations for future results.  Understanding
810640 - history is a major part of making sense of complexity.
810642 -  ..
810643 - "Sensemaking" integrates conversation with intelligence support that
810644 - applies complexity theory discussed on 040620, analyzing John's letter
810645 - on an upcoming Knowledeg Management seminar in New York. ref SDS 50
810646 - PW7O  At a convenient time, Jack should comment on Compendium
810647 - methodology making sense of complexity by scaling up self-conversation
810648 - to improve conversations, understandings, and the daily work of many,
810649 - discussed with Pat Lincoln on 010517. ref SDS 31 4Q5I  For example,
810650 - SDS records are viewed on the Internet by over 1,000,000 people
810651 - annually, and about 720,000 people (over half the hits) spend an
810652 - average of 55 minutes reviewing SDS records.  Since there is nothing
810653 - entertaining in SDS records, there must be something useful for
810654 - solving tangible problems that causes people to spend an hour in
810655 - "conversation" with SDS, noted by Professor Ransdell on 000721.
810656 - ref SDS 24 E2FY
810658 -  ..
810659 - Extending remarks, above, ref SDS 0 PW8K, Jack's comment that there is
810660 - a lot to do to create a Knowledge Management tool for the masses,
810661 - ref SDS 0 5E5M, should list a few specific steps, and a general plan
810662 - for getting it done.  For example, one step on the way to mass
810663 - distribution is use by early adopters, i.e., people making extra
810664 - effort using the current program for extra rewards, including the
810665 - satisfication of advancing civilization.   If one person can help 720K
810666 - people solve problems, imagine the possibilities for lifting
810667 - productivity with 10 people, 100, 1,000 SDS users helping millions
810668 - improve the work every day.  Henry van Eykan presented this idea on
810669 - 001126. ref SDS 26 0001  At that time, folks decided to try using
810670 - email to learn KM. ref SDS 26 QW8I
810671 -
810672 -
810673 -
810674 -
810675 -
810676 -
810677 -
8107 -

SUBJECTS
Unhealthy Preoccupation Tools and Deliverables Knowledge Management

A503 -
A50401 -  ..
A50402 - Experts Professional Organizations Unable to Advace State-of-the-Art
A50403 - Luddites Object to Technology that Advance Civilization
A50404 - Unhealthy Preoccupation with Tools and Deliverables Stifles KM
A50405 - Maloney Confirms Retreat from Tools to Reliance on Talent Conversation
A50406 -
A50407 - Follow up ref SDS 51 RF6O, ref SDS 50 RF6O.
A50408 -
A50409 - Received ref DRT 3 0001 from John Maloney responding to Jack Park,
A50410 - and saying...
A50412 -         ..
A50413 -    1.  [Responding to your letter this morning, ref DRT 2 0001,
A50414 -        commenting  on recent correspondence from Peter and others,
A50415 -        ref DRT 1 0001, about a Knowledge Management seminar in New
A50416 -        York, ref DRP 2 0001, scheduled for June 25th...], ref DRT 3
A50417 -        0001
A50419 -  ..
A50420 - Jack's letter this morning is reviewed above. ref SDS 0 P15J
A50422 -  ..
A50423 - Peter's letter was also received this morning. ref SDS 0 OH5I
A50425 -  ..
A50426 - John's letter notifying of a seminar in New York was received
A50427 - yesterday. ref SDS 50 RF6O,
A50429 -  ..
A50430 - John's letter to Jack continues...
A50431 -
A50432 -    2.  There seems to be an unhealthy preoccupation with tools,
A50433 -        technology and tangibles.  There are reasons, particularly our
A50434 -        Western obsession with determinism and 'things'... ref DRT 3
A50435 -        686K
A50436 -
A50437 -            [On 051130 article in AIA Architect presents management
A50438 -            habits writing tangible documentation, ref SDS 56 G46F,
A50439 -            for accurate communications showing alignment with
A50440 -            objectives, requirements, and commitments. ref SDS 56
A50441 -            XV7T
A50443 -             ..
A50444 -            [...below, John says information technology has a "bit
A50445 -            part" in Knowledge Management. ref SDS 0 F74Q
A50447 -             ..
A50448 -            [...see below Jack responds to John's letter. ref SDS 0
A50449 -            QB4K
A50451 -         ..
A50452 -    3.  That's a reason Knowledge Leadership is critical:, ref DRT 3
A50453 -        417F
A50455 -         ..
A50456 -    4.  Leadership (NYC):
A50457 -
A50458 -           http://www.kmcluster.com/nyc/NYC_Summer_2004.htm
A50460 -  ..
A50461 - John's determination to avoid "determinism" aligns with press release
A50462 - on 040620 that proposes avoiding linear, mechanical, reductionist
A50463 - thinking, ref SDS 50 K47Q, which necessarily ignores the locality
A50464 - principle that underlies the rise of civilization, reviewed on 040312.
A50465 - ref SDS 45 YH4G
A50466 -
A50467 -            [On 040625 John Maloney suggests using linear mechanistic
A50468 -            thinking for triagulation to make sense selecting Microsoft
A50469 -            Sharepoint for collaborative technologies, ref SDS 52 C44F,
A50470 -            even though tools may only have a bit part in the future of
A50471 -            Knowledge Management, reported today. ref SDS 0 F74Q
A50473 -  ..
A50474 - John's determination of "unhealthy preoccupation with tools and
A50475 - tangibles" needs clarification on scope.
A50477 -  ..
A50478 - Is a toothbrush unhealthy?
A50480 -  ..
A50481 - How about a chair, cough drops, the email program John used to send
A50482 - his letter today, refrigeration that preserves food, pipelines that
A50483 - transport water, electrical generation that sends John's message, and
A50484 - lights the seminar he plans in New York on 040625 -- are any of these
A50485 - unhealthy preoccupations with tools and tangibles?  One gets the
A50486 - impression that "healthy occupation" includes tools and tangibles John
A50487 - uses, and "unhealthy preoccupation with tools and tangibles" covers
A50488 - everything else.
A50490 -  ..
A50491 - Luddites symbolize rigid, unreasoned opposition to technology for
A50492 - improving work to save lives, time, and money, reviewed on 001219,
A50493 - ref SDS 28 MJ2P, because people like to work on familiar things in
A50494 - familiar ways, like the ancient practice of conversation proposed by
A50495 - John. ref SDS 0 F73U  On 990527 reviewed cultural resistance to
A50496 - improvement, new ideas, methods, tools on display in John's letter
A50497 - today. ref SDS 17 1233
A50499 -  ..
A50500 - John seems to be confirming strong objection the past few days to
A50501 - augmenting intelligence by complementing conversation with tools for
A50502 - accurate communication that makes leadership effective, shown by the
A50503 - study yesterday on 040621 summarizing John's work product the past few
A50504 - days. ref SDS 51 W63K
A50505 -
A50506 -        [On 051130 article in AIA Architect presents management habits
A50507 -        writing tangible documentation, ref SDS 56 G46F, for accurate
A50508 -        communications showing alignment with objectives, requirements,
A50509 -        and commitments. ref SDS 56 XV7T
A50511 -  ..
A50512 - Objection to "determinism" today, ref SDS 0 F64Y, complements initial
A50513 - concern about "reductionist thinking" that enabled people to determine
A50514 - the laws of nature. ref SDS 50 K47Q  Determinism was reviewed earlier
A50515 - on 040312 showing complementarity with qantum mechanics. ref SDS 47
A50516 - UZ55  Generally people embrace determinism when the accountant
A50517 - determines the correct amount for the check in the pay envelope; when
A50518 - the sales clerk determines the correct amount of reduced payment for a
A50519 - promotional sale; when the doctor determines the correct amount of
A50520 - chemotherapy drug that kills cancer cells without harming the immune
A50521 - system beyond repair; or, determines the correct amount blood to
A50522 - maintain the body during an operation without harming the brain; or,
A50523 - when an engineer determines the correct amount of power to run the
A50524 - computer, an automobile and so on.  The aversion to determinism that
A50525 - has some justification considering activity near a black hole, and in
A50526 - the world of subatomic quantum mechanics, simply does not suit the
A50527 - scale of real life eventualities.
A50529 -  ..
A50530 - John's seminar press release on 040620 asks people to "suspend
A50531 - disbelief" in conversation for management and leadership, ref SDS 50
A50532 - LZ6O, which seems conflicting with overwhelming reliance on this
A50533 - important communication technology, i.e., there is no disbelief to
A50534 - suspend for using conversation. ref SDS 50 PX4F
A50536 -  ..
A50537 - Circular reasoning promoting professional events present intellectual
A50538 - road blocks to transformation from information to a culture of
A50539 - knowledge, reviewed on 040312. ref SDS 48 V05H  Resistance to new
A50540 - ideas for Knowledge Management today, reflect cultural blindness in
A50541 - the 1930s discussing quantum mechanics. ref SDS 45 F67G
A50543 -  ..
A50544 - Expert Knowledge Management adherents of conversation as the only
A50545 - technology for leadership and communication, ref SDS 0 F64Y, congeal
A50546 - into a paradigm paradox, reviewed on 040312. ref SDS 45 RR9K  Faith in
A50547 - fiction impervious to truth, further cited in NWO, ref OF 16 3Y4K,
A50548 - fosters rigid disbelief that avoids considering technologies which, in
A50549 - this case, complement conversation to make communication effective,
A50550 - shown by the study on 040621. ref SDS 51 ZS5M  Resistance to new tools
A50551 - and methods reflects Goldstein's report of resistance by establishment
A50552 - experts in the 1940s who recommended against the Army project on the
A50553 - grounds that digital computers were "for the birds," reported in
A50554 - research on 960304, ref SDS 11 PM4N, and presented in NWO. ref OF 19
A50555 - X16Q
A50557 -         ..
A50558 -        [On 051113 prevailing paradigm paradox culture resists new
A50559 -        ideas, tools, and methods; experts, establishment professional
A50560 -        organizations avoid reasoned consideration because pressure to
A50561 -        maintain revenues selling existing capabilities combine with
A50562 -        ignorance, fear, and denial, everyone is afraid to go first to
A50563 -        release the power of the Genie in the Bottle, illustrated by
A50564 -        Tesla, Atanasoff, Mauchly, et al. ref SDS 55 GI6M
A50566 -         ..
A50567 -        [On 051113 NWO updated with citation that experts feel good
A50568 -        ideas for "for the birds." ref SDS 55 4G4N
A50570 -         ..
A50571 -        [On 080206 without education, training, experience Knowledge
A50572 -        Management engineers prefer paradigm of conversation, memory,
A50573 -        and assumption; willfully blind refusing to see demonstrations
A50574 -        of seminal technology that advances established capabilities,
A50575 -        refuse to "study what works," and resist capturing record of
A50576 -        experience that grows understanding of new ideas for Knowledge
A50577 -        Management, because the bliss of ignorance in the dark is more
A50578 -        attractive than fearing the light of knowledge. ref SDS 68 RR88
A50579 -
A50580 -
A50581 -
A506 -

SUBJECTS
Technology Failures Knowledge Management Reduce Interest in Computer

AH03 -
AH0401 -  ..
AH0402 - Portals Empty Insidious Technology Syndrome Rejected by Colabria
AH0403 - Technology Failures Knowledge Management Reduces Interest in Computers
AH0404 -
AH0405 -
AH0406 - John's letter to Jack continues...
AH0407 -
AH0408 -    5.  It is not all gloom and doom, however.  After an exhausting
AH0409 -        decade of KM vendor hype, the insidious and widespread 'empty
AH0410 -        portal syndrome,' idle collaborative technologies and so forth,
AH0411 -        costing millions and millions, has caused most to reexamine the
AH0412 -        overpowering lure of technology, its arrogant purveyors and its
AH0413 -        questionable value. ref DRT 3 6U7M
AH0415 -  ..
AH0416 - John's report today that portal technology marketed for collaboration
AH0417 - has failed to improve productivity demonstrates that Knowledge
AH0418 - Management is a lot of hard work using information technologies,
AH0419 - reported by research at SRI on 000307. ref SDS 21 767G  Earlier, on
AH0420 - 020608 John research at IBM shows mainstream to develop Knowledge
AH0421 - Management has failed.
AH0422 -
AH0423 -            [On 040625 John Maloney used linear mechanistic thinking
AH0424 -            disparaged as obsolete on 040620, ref SDS 50 K47Q, for
AH0425 -            triagulation, to make sense finding Microsoft Sharepoint
AH0426 -            portals for collaborative technologies, ref SDS 52 R33Q,
AH0427 -            which he feels solves the "empty portal syndrom" presented
AH0428 -            on 040622, ref SDS 0 F66R, even though tools may only have
AH0429 -            a bit part in the future of Knowledge Management, reported
AH0430 -            today. ref SDS 0 F74Q
AH0432 -  ..
AH0433 - Civilization has advanced over the past two (2) millennia lifting the
AH0434 - human race above other species by orders of magnitude through reliance
AH0435 - on technology.
AH0437 -  ..
AH0438 - Innovations in farming, literacy, transportation, construction, health
AH0439 - care, governance, utilities, commerce, and education have yielded
AH0440 - technologies that leverage physical biology.  Clothing, housing,
AH0441 - transportation, medications are all technologies that sustain life
AH0442 - everyday to permit time for decrying use of technology in John's
AH0443 - letter today. ref SDS 0 F66R  In the last half of the 20th century,
AH0444 - computers have begun to leverage mental biology.  At all times in all
AH0445 - fields, there have been arrogant purveyors of questionable value,
AH0446 - sometims called "fools gold."  Misleading claims, often by well
AH0447 - meaning people, require discernment through testing and analysis to
AH0448 - separate "noise" of false promises from "signals" of promising
AH0449 - improvements, as discussed yesterday. ref SDS 51 OG6K
AH0451 -  ..
AH0452 - John's letter to Jack continues...
AH0453 -
AH0454 -    6.  In a recent conversation with Jim Champy, he remarked that for
AH0455 -        reengineering technology was an enabler...then everyone led
AH0456 -        with technology, including Jim and Mike, causing incalculable
AH0457 -        damage.  It is good to admit your mistakes, particularly when
AH0458 -        you earn $25K/day to say you were entirely wrong! ref DRT 3
AH0459 -        3W8J
AH0461 -  ..
AH0462 - Champy's work on business process engineering, along with Hammer's
AH0463 - review of reengineering, limitations were reviewed on 961028.
AH0464 - ref SDS 12 SU6J
AH0466 -  ..
AH0467 - Knowledge Management requires review of organizational memory showing
AH0468 - Champy's remarks?  What precisely was said in answer to what specific
AH0469 - question?  What is the background and context of these remarks with
AH0470 - respect to enabling forces?  What was proposed to be accomplished in
AH0471 - the face of what obstacles were encountered, and what effort was
AH0472 - expended to realize objectives that justify conclusion of error?
AH0474 -  ..
AH0475 - The fact that one person or another used tools that were not effective
AH0476 - for knowledge management, calls for using tools that are effective for
AH0477 - advancing civilization, as called out in NWO. ref OF 15 TF6H
AH0478 -
AH0479 -
AH0480 -
AH05 -

SUBJECTS
Authentic Conversation Breakthrough Social Relationships Not Technol

AR03 -
AR0401 -  ..
AR0402 - Technology Bit Part Knowledge Management Seminars and Experts
AR0403 - Social Relationships Center of Knowledge Management
AR0404 - Complexity Science and Authentic Conversation KM Breakthroughs
AR0405 - Conversation for Knowledge Management Centered on Social Relationships
AR0406 -
AR0407 - John's letter to Jack continues...
AR0409 -         ..
AR0410 -    7.  Frankly, it is the 'end of the beginning' for KM.  The
AR0411 -        deliberate departure from overbearing technologists is a great
AR0412 -        fresh start.  New 'baby steps' into complexity science is also
AR0413 -        important.  Finally, the importance and priority of authentic
AR0414 -        conversation is also a breakthrough. ref DRT 3 LV9F
AR0416 -         ..
AR0417 -    8.  Technology is no longer at the center of KM, social
AR0418 -        relationships are.  Information Technology may have a bit part
AR0419 -        in the future, in perhaps a supporting role, but that's it.
AR0420 -        This is a bitter pill for some technologists to swallow...
AR0421 -        ref DRT 3 TW9L
AR0422 -
AR0423 -           [On 040625 John Maloney suggests using linear mechanistic
AR0424 -           thinking for triagulation to make sense selecting Microsoft
AR0425 -           Sharepoint for collaborative technologies, ref SDS 52 C44F,
AR0426 -           even though tools may only have a bit part in the future of
AR0427 -           Knowledge Management, reported today. ref SDS 0 F73U
AR0429 -  ..
AR0430 - Information technology may have a "bit part" in Knowledge Mangement
AR0431 - aligns with John's objection to unhealthy preoccupation with
AR0432 - technology, per above. ref SDS 0 F64Y
AR0434 -  ..
AR0435 - What part does knowledge technology have for intelligence support in
AR0436 - Knowledge Management, as set out in NWO? ref OF 13 JU8O
AR0438 -  ..
AR0439 - Knowledge Management must determine what processes and mechanics offer
AR0440 - the best support to complement conversation for effective
AR0441 - communication, noted by Larry Prusak in his paper published by IBM
AR0442 - dated 010523, on the origins and purposes of Knowledge Management,
AR0443 - reviewed on 011102. ref SDS 34 8J8F
AR0445 -  ..
AR0446 - John's analysis seems to propose only conversation for Knowledge
AR0447 - Management, shown by the study of his work product in the record
AR0448 - yesterday. ref SDS 51 W63K  This approach relying solely on
AR0449 - conversation was supported by Prusak's 010523 article, reported in the
AR0450 - record on 011102. ref SDS 34 SJ9I  Earlier, research on 000307 by Doug
AR0451 - Engelbart's group meeting at SRI on the OHS/DKR project found a broad
AR0452 - range of Knowledge Management processes to complement conversation.
AR0453 - ref SDS 21 767G  This is expanded reviewing Prusak's paper on 011102
AR0454 - listing measurement and processes for Knowledge Management.
AR0455 - ref SDS 34 VC5L
AR0456 -
AR0457 -        [On 040625 John says Microsot Sharepoint outstanding Knowledge
AR0458 -        Management technology that he helped develop. ref SDS 52 577G
AR0460 -  ..
AR0461 - John's letter on 040621 cited a form of Shakespeare's construction...
AR0462 -
AR0463 -               "...doth protest too much, methinks."
AR0464 -               Hamlet, Act 3, William Shakespeare
AR0465 -               ref SDS 51 2U9X
AR0467 -  ..
AR0468 - ...which expresses hollowness of a false frame in his letter today.
AR0469 - ref SDS 51 2U9X  As yesterday, course correction is essential to
AR0470 - advance a useful notion of Knowledge Management based on
AR0471 - complementarity principles of tools and practices for communication.
AR0472 - ref SDS 51 MC6O
AR0474 -  ..
AR0475 - From the beginning of time, technology has been a support role by
AR0476 - definition.  Rocks and spears aided defense from predators, and aided
AR0477 - acquistion of food.  Today, automobiles support going to the store for
AR0478 - food, clothing, and entertainment.  Lights support reading, watching a
AR0479 - movie.  Pipelines and plants with related appertenances bring water to
AR0480 - drink, and recycle waste.  Saws cut down trees, and backhoes dig up
AR0481 - ore to build chairs, homes, and offices that together with computers
AR0482 - support people creating information and sending it out as John has
AR0483 - done today.  This part of John's letter is unsatisfying remarking,
AR0484 - with emotional zeal (e.g., "bitter pill", ref SDS 0 F74Q), like
AR0485 - yesterday, ref SDS 51 2U4W, that people who build tools are "bitter"
AR0486 - because tools support people.
AR0487 -
AR0488 -
AR0489 -
AR0490 -
AR05 -

SUBJECTS
Conversation Preferred More than Technology Social Computing on Rise

B103 -
B10401 -  ..
B10402 - Organizational Memory Very Weak Forces Reliance on Conversation
B10403 - Conversation Preferred More than Technology Social Computing on Rise
B10404 - Social Computing Receiving Investment People Ask People Not Computers
B10405 -
B10406 -
B10407 - John's letter to Jack continues...
B10409 -         ..
B10410 -    9.  There is a fundamental social reorientation underway of
B10411 -        organizations around knowledge.  Social computing is on the
B10412 -        horizon and receiving heavy investment. ref DRT 3 QX4H
B10413 -
B10414 -           http://www.research.microsoft.com/scg/
B10416 -         ..
B10417 -   10.  Finally, the recent conclusion of a 4-decade study at MIT
B10418 -        concludes what we all know: people are 5 times as likely to ask
B10419 -        a colleague for new information than use portals, IT, databases
B10420 -        or textual subsystems. ref DRT 3 HZ4O
B10422 -  ..
B10423 - Reliance on linear, stream-of-conscious conversations in meetings,
B10424 - calls, and around the water cooler does not require a 4-decade study
B10425 - at MIT.  Everyone knows conversation makes up 90% of the day, because
B10426 - this communication mode is fast and easy, reported on 890809.
B10427 - ref SDS 2 8812
B10429 -  ..
B10430 - Paris Peace Conference in 1919 found reliance on conversation failed
B10431 - without complementarity of written records, reviewed last month on
B10432 - 040505. ref SDS 49 PRVP
B10434 -  ..
B10435 - Larry Prusak in a paper dated 010523 on the origins and purpose of
B10436 - Knowledge Management reported the founders, also, wanted to capture a
B10437 - record of organizational memory to improve productivity by studying
B10438 - experience, reviewed on 011102. ref SDS 34 IZ5F
B10440 -  ..
B10441 - Jeff Conklin reported that organizations have only a very weak ability
B10442 - for organizational memroy, reviewed on 010422. ref SDS 29 IE4M which
B10443 - explains why people rely on conversation, proposed by John today.
B10444 - ref SDS 0 F73U
B10446 -  ..
B10447 - Ask executive trainers who teach conversation skills because that's
B10448 - the way executives like to work, reported on 950426. ref SDS 8 8849
B10449 - Ask Socretes reported in Plato's Phaedrus circa 400 BC, reviewed on
B10450 - 991209. ref SDS 19 5658  Ask Steve Balmer CEO at Microsoft, who
B10451 - reported more recently on 010510 that everybody in the executive
B10452 - committee likes to sit around and talk. ref SDS 30 656F  Ask Larry
B10453 - Prusak at IBM who reported on 011102 how people fix the plumbing with
B10454 - conversation over coffee, rather than prepare plans and specs,
B10455 - ref SDS 34 H461; and, engineers at Xerox and other big companies use
B10456 - conversation to fix copy machines, because talking is a lot faster and
B10457 - easier than due diligence checking the manual. ref SDS 34 HD8M  Steve
B10458 - Denning concurs noting that storytelling is a powerful conversation
B10459 - technique for Knowledge Management, also, reviewed on 011102.
B10460 - ref SDS 34 QW8N
B10462 -  ..
B10463 - Stockholders, pension holders, employees, and customers at Enron can
B10464 - testify that excellent conversation skills telling a big story to the
B10465 - Board of Directors can greatly inflate earnings reports, by ignoring
B10466 - linear mechanics of an audit trail ordered by the board to verify
B10467 - accuracy of the story, reported on 020204. ref SDS 36 P49F
B10469 -  ..
B10470 - A study on 960205 reported that people waste 70% od the day in
B10471 - unproductive meetings by sitting around and talking when nobody is
B10472 - prepared, there is no agenda, no record, no follow up. ref SDS 10 5222
B10474 -  ..
B10475 - Ask project managers at JPL and NASA who reported on 921021 that
B10476 - keeping track of conversations in meetings, calls and correspondence
B10477 - is a sore subject, ref SDS 5 A252, even after losing the Challenger in
B10478 - 1986, reported on 921021. ref SDS 5 4499  Ask Sean O'Keefe who
B10479 - testified to Congress on 030826 after NASA lost the Columbia space
B10480 - shuttle, that people like to work by conversation, so good management
B10481 - practices are ignored by interpreting requirements as suggestions.
B10482 - ref SDS 42 8K4G
B10483 -
B10484 -
B10485 -
B10486 -
B105 -

SUBJECTS
Presencing Learning From the Future As It Emerges Otto Scharmer Chan

B703 -
B70401 -  ..
B70402 - Presencing Promotes Shaping New Business Strategies for Future Change
B70403 - Change Management Emerges from Deep Conversation Listening Love
B70404 - Scharmer Proposes Conversation to Sense Future Potentialites
B70405 - Presencing Theoretical Foundation for Conversation to Sense the Future
B70406 -
B70407 -
B70408 - John's letter to Jack continues...
B70409 -
B70410 -   11.  Among the best work [on Knowledge Management] is from Otto
B70411 -        Scharmer at MIT/Sloan.  See attached. ref DRT 3 4R4N
B70413 -  ..
B70414 - John attached a PDF file on "presencing" (see below, ref SDS 0 ND3H),
B70415 - which can be rendered for Knowledge Management with explicit links
B70416 - that provide precision access, using segmentation developed on 040714.
B70417 - ref SDS 53 0001
B70418 -
B70419 -            [On 050322 presencing was reviewed following notice with an
B70420 -            inquiry from Oxford on SDS. ref SDS 54 0001
B70422 -  ..
B70423 - Previously, on 020608 John submitted a paper by Dave Snowden which
B70424 - John said presented his own opinion on Knowledge Management.
B70425 - ref SDS 38 KJ6G
B70427 -  ..
B70428 - Scharmer's paper describes "authentic conversation" as frank and
B70429 - confrontational. ref SDS 0 NT4J
B70431 -  ..
B70432 - Scharmer proposes...
B70433 -
B70434 -            1.  Change management - field trips to investigate what
B70435 -                others are doing. ref SDS 0 GY5I
B70437 -                 ..
B70438 -            2.  Seminars with facilitators at resorts, ref SDS 0 3X6K,
B70439 -                to sense the future learned from field trips, using
B70440 -                love, ref SDS 0 V53I, and synchrocity, ref SDS 0 V56L,
B70441 -                for 3 modes of conversation, ref SDS 0 V56I, that lead
B70442 -                to presencing going through emptiness and arriving at a
B70443 -                timeless sphere and source that reconnects us with our
B70444 -                highest potential, both individually and collectively;
B70445 -                presencing. ref SDS 0 GY7Y
B70447 -                 ..
B70448 -            3.  Experiment to test theories and identify real
B70449 -                solutions. ref SDS 0 3Y3K
B70450 -
B70452 -  ..
B70453 - Scharmer says in part...
B70454 -
B70455 -    Presencing:  Learning From the Future As It Emerges,
B70456 -    ref OF 26 0001
B70458 -     ..
B70459 -    On the Tacit Dimension of Leading Revolutionary Change
B70461 -             ..
B70462 -            Presented at the Conference On Knowledge and Innovation
B70463 -            May 25 - 26, 2000, Helsinki School of Economics, Finnland,
B70464 -            and the MIT Sloan School of Management, OSG, October 20th,
B70465 -            2000
B70467 -             ..
B70468 -            Claus Otto Scharmer
B70469 -            MIT Sloan School of Management
B70470 -            Society for Organizational Learning
B70471 -            scharmer@MIT.EDU
B70473 -  ..
B70474 - Scharmer presents a framework of a "new economy" with concepts of
B70475 - organizational learning and change.  People need new cognitive
B70476 - capabilities for sensing and siezing emerging business opportunities
B70477 - by learning from the future as it emerges, rather than from past
B70478 - experience. ref OF 26 2L5N
B70480 -  ..
B70481 - Scharmer calls learning from the future "presencing" that entails
B70482 - process, practices, principles, and inflection points of revolutionary
B70483 - change. ref OF 26 JT3K
B70485 -  ..
B70486 - Scharmer says in part...
B70488 -             ..
B70489 -            Presencing means using your highest self to sense, enact,
B70490 -            and embody emerging futures. ref OF 26 6W7I
B70492 -             ..
B70493 -            Presencing is a leadership discipline for operating in
B70494 -            emerging business opportunities. ref OF 26 FU8I  Spotting
B70495 -            new market potentials and becoming an early adopter to ride
B70496 -            the wave of the S curve for "next big thing" is the dream
B70497 -            of everyone. ref OF 26 03HR
B70499 -             ..
B70500 -            Learning entails study and understanding trend trajectories
B70501 -            from past experience. ref OF 26 01EJ  Scharmer presents a
B70502 -            cycle in figure 1, ref OF 28 XO65, that includes...
B70503 -
B70504 -                   observe
B70505 -                   reflect
B70506 -                   plan
B70507 -                   act
B70508 -
B70509 -            ...a variant of Deming's plan, do, study, act cycle for TQM
B70510 -            and continual improvement, cited in POIMS. ref OF 6 0336
B70512 -             ..
B70513 -            Learning through presencing, ref OF 26 936J, entails a new
B70514 -            cycle in figure 2, ref OF 28 XO72, that shows...
B70515 -
B70516 -                   Seeing
B70517 -                   Sensing
B70518 -                   Presencing
B70519 -                   Enacting
B70521 -             ..
B70522 -            The key challenge is how to enable organizations to move
B70523 -            from new mental models and cultural assumptions to deep
B70524 -            purpose and common will by learning from emerging futures.
B70525 -            ref OF 26 03EZ
B70527 -  ..
B70528 - Threshold question of the source for "sensing" is answered later in
B70529 - the paper when Scharmer proposes taking field trips to see what other
B70530 - people are doing.  Scharmer leaves unanswered how the other folks came
B70531 - to be doing whatever they are doing that is different from what
B70532 - everyone else is doing. ref SDS 0 GY5I
B70533 -
B70534 -
B70535 -
B70536 -
B706 -

SUBJECTS
Default Null Subject Account for Blank Record

B803 -
B80401 -         ..
B80402 -        Systems Thinking Holism Philosophy of Presencing
B80403 -
B80404 -        John's letter on 040620 mentions "holism" and "total system" as
B80405 -        elements of Knowledge Management. ref SDS 50 MQ40  The letter
B80406 -        on 040621 mentions holistic, and "system thinking." ref SDS 51
B80407 -        2U7W
B80409 -         ..
B80410 -        These terms are not used in Scharmer's paper on presencing.
B80411 -        The paper presents a good deal of explanation for "systems
B80412 -        sensing" and "emerging whole"...
B80414 -  ..
B80415 - Scharmer says in part...
B80416 -
B80417 -            Systems sensing of the emerging whole shifts cognition from
B80418 -            external perspective of "spectator consciousness" toward a
B80419 -            "participatory consciousness". ref OF 27 QZ4W
B80421 -             ..
B80422 -            We cannot know the whole in the way in which we know things
B80423 -            because we cannot recognize the whole as a thing. ...The
B80424 -            whole would be outside its parts in the same way that each
B80425 -            part is outside all the other parts.  But the whole comes
B80426 -            into presence within its parts,and we cannot encounter the
B80427 -            whole in the same way that we encounter the parts.  We
B80428 -            should not think of the whole as if it were a thing.
B80429 -            ref OF 27 QZ63
B80431 -             ..
B80432 -            If the whole presences within its parts, then a part is a
B80433 -            place for the presencing of the whole. ...a part is special
B80434 -            and not accidental, since it must be such as to let the
B80435 -            whole come into presence.  This specialty of the part is
B80436 -            particularly important because it shows us the way to the
B80437 -            whole.  It clearly indicates that the way to the whole is
B80438 -            into and through the parts.  It is not to be encountered by
B80439 -            stepping back to take an overview, for it is not over and
B80440 -            above the parts, as if it were some superior all
B80441 -            encompassing entity.  The whole is to be encountered by
B80442 -            stepping right into the parts.  This is how we enter into
B80443 -            the nesting of the whole, and thus move into the whole as
B80444 -            we pass through the parts. ref OF 27 PSTS
B80446 -  ..
B80447 - Holism and system thinking generally sound in quantum mechanics for
B80448 - accurate measurement of subatomic particles and phenomonological
B80449 - events.  In 1927, the Copenhagen Interpretation led by Niels Bohr
B80450 - proposed resolving wave particle duality of light, and space time
B80451 - duality of causality with tools of complementarity, reviewed on
B80452 - 040312. ref SDS 47 ZG8F  This presents a general theory of binary
B80453 - structure in the universe, that is useful metephorically to consider
B80454 - macro systems in everyday life.  A man and a woman are complementary
B80455 - elements of a marriage.
B80457 -  ..
B80458 - This analogy can be extended to the practice of communication.
B80459 - John's ideas for improving conversation, complement literacy to
B80460 - provide a useful balance between immediacy of speech, and accuracy of
B80461 - writing to make communication an effective total system.
B80463 -  ..
B80464 - Scharmer's explanation of "system sensing", per above, ref SDS 0 UN4P,
B80465 - may fit this model.  Perhpas John's seminar in New York on 040625 will
B80466 - demonstrate this application.
B80467 -
B80468 -
B80469 -
B805 -

SUBJECTS
Default Null Subject Account for Blank Record

B903 -
B90401 -         ..
B90402 -        Change Intervention Leadership Presencing Happens with Love
B90403 -        Love Listening Conversation Sensing Future through Presencing
B90404 -
B90405 -
B90406 - Scharmer says in part...
B90407 -
B90408 -            Leading change intervention depends on the interior
B90409 -            condition of the intervenor" (private conversation). "When
B90410 -            you open your soul and when you bring your whole heart into
B90411 -            the room, it changes the structure of the room." What
B90412 -            interior conditions allow us to access this mode of
B90413 -            presencing? ...there is only one source that allows this to
B90414 -            happen: love... the source of knowledge and will... "The
B90415 -            key to all of this is love." ref OF 27 Q138
B90417 -  ..
B90418 - Seems to fit model of "systems sensing," per above. ref SDS 0 V45N
B90419 -
B90420 -
B90421 -
B90422 -
B90423 -
B905 -

SUBJECTS
Default Null Subject Account for Blank Record

BA03 -
BA0401 -     ..
BA0402 -    Presencing Tools Listening Language Field Trips Seminars Experiment
BA0403 -    Tools Presencing Listening Language Competition Seminars Experiment
BA0404 -    Listening Attention Collapses Self-transcending Spherical Expansion
BA0405 -
BA0406 -    Scharmer proposes accomplishing presencing with research through
BA0407 -    listening, languaging, and leadership laboratories, ref OF 27 Q174,
BA0408 -    which sounds like checking out the competition, seminars, and
BA0409 -    experimenting, per analysis above. ref SDS 0 LU5Y
BA0411 -  ..
BA0412 - Scharmer says in part...
BA0413 -
BA0414 -            Listening source of attention moves to the ultimate source
BA0415 -            through which the Self and you (thou) come into being
BA0416 -            (I-in-now).  Separation between I and you fully collapses
BA0417 -            into the self-transcending experience of flow and spherical
BA0418 -            expansion.  In terms of cognition the switch is from
BA0419 -            sensing to presencing.  Sensing taps into emerging futures
BA0420 -            in one's environment while presencing uses one's highest
BA0421 -            self to sense and embody what is about to emerge.  I know
BA0422 -            that I am using my listening skills when after the
BA0423 -            conversation I have become a different person (being more
BA0424 -            who I truly am). ref OF 27 0465
BA0425 -
BA0426 -
BA0427 -
BA0428 -
BA05 -

SUBJECTS
Default Null Subject Account for Blank Record

BB03 -
BB0401 -     ..
BB0402 -    Presencing Tips on Conducting Conversation with 4 Modes
BB0403 -    Languaging through 4 Modes of Conversation Yields Presencing
BB0404 -    Conversation 4 Modes Presencing Tips on Improving Use of Language
BB0405 -
BB0406 -    Scharmer presents 4 modes of conversation, which he calls
BB0407 -    "languaging" leading to presencing. ref OF 27 Q28P
BB0409 -             ..
BB0410 -            Nice Polite Conversation Reveals Status Quo
BB0411 -
BB0412 -
BB0413 -               1.  Talking nice: reproducing or "downloading" an
BB0414 -                   existing language game. ref OF 28 XI6F
BB0415 -
BB0416 -
BB0417 -
BB0418 -
BB05 -

SUBJECTS
Default Null Subject Account for Blank Record

BC03 -
BC0401 -             ..
BC0402 -            Authentic Conversation Confrontation Frank Exchange
BC0403 -            Debating Tough Love Conversation Exposes Reasoning
BC0404 -            Confrontation Conversation Exposes Reasons Resisting Change
BC0405 -
BC0406 -
BC0407 -               2.  Talking tough: adapting the language game to what is
BC0408 -                   really going on in the minds of the participants;
BC0409 -                   addressing and debating the real issues. ref OF 28
BC0410 -                   XI6N
BC0412 -                    ..
BC0413 -                   Say what you think, frank discussion; authentic
BC0414 -                   conversation.  Confront other actors with obvious
BC0415 -                   contradictions between what they say and what they
BC0416 -                   do. ref OF 28 JO5L
BC0418 -  ..
BC0419 - This fits the model of EST, Forum, religion, Alchoholic, and drug
BC0420 - addiction treatment intervention methods that confront people with
BC0421 - conflicts that expose raw feelings.
BC0423 -  ..
BC0424 - Andy Grove described using confrontation conversation methods at
BC0425 - Intel, reviewed on 980307. ref SDS 14 0261  He further reported that
BC0426 - getting successful executives to improve the work was like walking
BC0427 - through the valley of death. ref SDS 15 WG4G
BC0429 -  ..
BC0430 - Scharmer does not present tools nor practices for capturing accurate
BC0431 - records, described by Larry Prusak at IBM for Knowledge Management,
BC0432 - reviewed on 011102, ref SDS 34 IZ5F, and which enables confronting
BC0433 - people with contradictions, called out in presencing. ref SDS 0 V67O
BC0435 -  ..
BC0436 - On 020217 Roy Roebuck describes confrontation conversation when people
BC0437 - point their finger in blame and accusation of obvious conflicts
BC0438 - between what people say and what they did, because they cannot point
BC0439 - to an accurate record of what was said and done. ref SDS 37 9360
BC0440 -
BC0441 -
BC0442 -
BC0443 -
BC05 -

SUBJECTS
Default Null Subject Account for Blank Record

BD03 -
BD0401 -             ..
BD0402 -            Reflective Dialog Assumptions Sense Emerging Realities
BD0403 -
BD0404 -
BD0405 - Scharmer says in part...
BD0406 -
BD0407 -               3.  Reflective dialogue: redirecting one's attention to
BD0408 -                   the assumptions that underlie our points of view;
BD0409 -                   inquiring into the underlying assumptions of current
BD0410 -                   reality and sensing emerging realities. ref OF 28
BD0411 -                   XI7R
BD0412 -
BD0414 -  ..
BD0415 - This sounds like traceability to original sources, an audit trail,
BD0416 - connecting the dots of cause and effect under the locality principle.
BD0417 -
BD0419 -             ..
BD0420 -            Presencing Conversation Generative Mode Space to Sphere
BD0421 -            Generative Dialogue Go Through Space to Timeless Sphere
BD0422 -
BD0423 -
BD0424 -               4.  Generative dialogue: going through the space of
BD0425 -                   emptiness and arriving at a timeless sphere and
BD0426 -                   source that reconnects us with our highest
BD0427 -                   potential, both individually and collectively;
BD0428 -                   presencing. ref OF 28 XI7W
BD0429 -
BD0431 -  ..
BD0432 - This sounds like "system sensing of the emerging whole," reviewed
BD0433 - above. ref SDS 0 UN4P, which John has described as "system thinking,
BD0434 - and holism. ref SDS 0 NE6L
BD0435 -
BD0436 -
BD0437 -
BD0438 -
BD0439 -
BD0440 -
BD05 -

SUBJECTS
Default Null Subject Account for Blank Record

BE03 -
BE0401 -     ..
BE0402 -    Generative Dialog Presencing Mode 4 Facilitated by Intervenor
BE0403 -    Intravenor Facilitates Synchrocity Presencing Conversation
BE0404 -    Meetings Conversation Synchronicity Facilitates Presencing Mode 4
BE0405 -    Synchronicity Facilitator Moves Conversation through 4 Modes
BE0406 -
BE0407 -    Scharmer proposes a leadership facilitator for meetings to
BE0408 -    intervene current practices by moving conversation through 4 modes
BE0409 -    of presencing that experiences the future...
BE0410 -
BE0411 -            Leading change teams and organizations get "unstuck" from
BE0412 -            talking nice to develop the capacity to move with ease
BE0413 -            across all four fields of conversation as needed in a
BE0414 -            particular situation.  However, the question remains:  What
BE0415 -            sorts of interventions or speech acts allow a system to
BE0416 -            shift the place from where it operates? ref OF 28 0R4G
BE0418 -             ..
BE0419 -            Generative dialogue moves across the threshold of emptiness
BE0420 -            surrendering to the flow of emerging new presencing.  The
BE0421 -            place where I operate is identical to the place where we
BE0422 -            operate.  It emerges from the coming into being of the
BE0423 -            larger whole.  Sometimes, this level of conversation occurs
BE0424 -            after many days of common work, as intentional quietness or
BE0425 -            sacred silence (Isaacs 1999).  When it happens, the
BE0426 -            experience of time slows down, and the speech acts change
BE0427 -            from speaking based on reflection to speaking from what
BE0428 -            emerges in the here and now, called synchronicity.
BE0429 -            Boundaries between I and thou seem to completely disappear.
BE0430 -            Thus, like reflective dialogue, generative dialogue is
BE0431 -            based on reconnecting what we think and say with what we do
BE0432 -            and see.  The difference is that in field III one acts
BE0433 -            first and reflects second, whereas in field IV the two
BE0434 -            happen synchronistically (action = reflection). ref OF 28
BE0435 -            015K
BE0436 -
BE0437 -
BE0438 -
BE05 -

SUBJECTS
Default Null Subject Account for Blank Record

BF03 -
BF0401 -     ..
BF0402 -    Leadership laboratories Implement Presencing Tools and Practices
BF0403 -
BF0404 -    Presencing practices are applied through "leadership laboratories,
BF0405 -    which explain, ref OF 28 XJ53, in traditional steps...
BF0406 -
BF0408 -             ..
BF0409 -            Check Out the Competition with Field Trips - Investigate
BF0410 -
BF0411 -            Conduct field visits to new economy companies or other
BF0412 -            places where people can sense and experience the emerging
BF0413 -            new. ref OF 28 01GR
BF0415 -  ..
BF0416 - This seems a bit contradictory to the proposition of sensing a future
BF0417 - that does not yet exist. ref SDS 0 U17M  Conducting a field trip
BF0418 - studies other folks who lead the way to improvement.  Begs the
BF0419 - question of how the other folks got to doing what they are doing that
BF0420 - justifies investigation? (circular reasoning was reviewed on 040312,
BF0421 - in connection with cosomological anthropy, ref SDS 48 V05H)
BF0422 -
BF0423 -
BF0424 -
BF0425 -
BF05 -

SUBJECTS
Default Null Subject Account for Blank Record

BG03 -
BG0401 -             ..
BG0402 -            Seminar with Facilitator Conversation Presencing Future
BG0403 -
BG0404 -
BG0405 - Scharmer says in part...
BG0407 -             ..
BG0408 -            Take managers on a multi-day retreat in Santa Fe.  Begin by
BG0409 -            crystallizing the learning from field visits, put the
BG0410 -            different images of emerging realities together, and use
BG0411 -            this as a body of resonance for presencing the emerging
BG0412 -            new, both individually and collectively. ref OF 28 TS3L
BG0414 -  ..
BG0415 - This sounds like a seminar to try IBIS, Covey's Empathic Listening,
BG0416 - EST, the Forum, religious, political, boy scout retreat, etc., to
BG0417 - imagine new possibilities.
BG0419 -  ..
BG0420 - What "learning" and "images" of emerging realities can be crystalized
BG0421 - and put together for a "body of resonance."  Does this mean the record
BG0422 - of the field trips.  Who does this work?  How is it verified for
BG0423 - accuracy, and how are correlations, implications, and nuance aligned
BG0424 - with objectives, requirements, and commitments?
BG0426 -  ..
BG0427 - How is the "body of resonance" rendered for presencing?
BG0428 -
BG0429 -
BG0430 -
BG05 -

SUBJECTS
Default Null Subject Account for Blank Record

BH03 -
BH0401 -             ..
BH0402 -            Experimenting with Prototypes to Discover Innovations
BH0403 -
BH0404 -            Leadership laboratories research by experiment to discover
BH0405 -            the efficacy of ideas and innovations, rather than invest
BH0406 -            time to "connect the dots" of cause and effect from
BH0407 -            history. ref OF 28 UT5M
BH0409 -  ..
BH0410 - Experimenting is a powerful tool that complements and aids
BH0411 - "intelligence," which is biologically wired to track cause and effect.
BH0412 - Presencing seems to give up on Knowledge Mangement, and avoids
BH0413 - tracking connections, because traceablity to original sources is a lot
BH0414 - of hard work using convetional tools, reported on 000307. ref SDS 21
BH0415 - 767G
BH0417 -  ..
BH0418 - Review on 040203 explains bureaucracy stifles innovation.
BH0419 - ref SDS 44 MB7K
BH0421 -  ..
BH0422 - Grove at Intel writes in his book about letting "freedom reign" for
BH0423 - employees to experiment with new methods, reviewed on 980307?
BH0424 - ref SDS 14 3416
BH0426 -  ..
BH0427 - How does leadership help people suspend disbelief to try new methods
BH0428 - that conflict with familiar tools and practices long enough to
BH0429 - discover better productivity?
BH0431 -  ..
BH0432 - Moore said people at Intel would have to change, or Intel would change
BH0433 - the people, reported by Andy Grove in his book, reviewed on 980307.
BH0434 - ref SDS 15 1660
BH0435 -
BH0436 -
BH0437 -
BH0438 -
BH05 -

SUBJECTS
Complementarity Flexible Analysis Intelligence Support for Conversat

BJ03 -
BJ0401 -  ..
BJ0402 - Flexible Intelligence and Conversation Make Communication Effective
BJ0403 -
BJ0404 - Submitted ref DIT 1 0001 responding to the letters today...
BJ0405 -
BJ0406 -            Peter............................... ref SDS 0 3O4Y
BJ0407 -            Jack................................ ref SDS 0 XO3I
BJ0408 -            John................................ ref SDS 0 F64Y
BJ0410 -  ..
BJ0411 - Letter says...
BJ0412 -
BJ0413 -    1.  Peter, John, Everyone...
BJ0414 -
BJ0415 -        Don't have a lot of time for this, because I have to get ready
BJ0416 -        for chemo today (fortunately not for me), but have noticed over
BJ0417 -        the past several years that medical practice involves lots of
BJ0418 -        "mechanisms" guided by lots of "conversation," with precious
BJ0419 -        little analysis, resulting in endless bumbling, with attendant
BJ0420 -        fall out for the patient.  This was in my mind reacting so
BJ0421 -        hastily a few days ago to John's notice of his event in New
BJ0422 -        York advocating more conversation. ref DIT 1 0001
BJ0424 -         ..
BJ0425 -    2.  In any case, here are some quick thoughts to perhaps get Peter
BJ0426 -        and John to continue a fruitful conversation that will benefit
BJ0427 -        all, continuing the great work of their namesakes so long ago.
BJ0428 -        ref DIT 1 466K
BJ0430 -         ..
BJ0431 -    3.  Good analysis in Peter's letter today, showing connections
BJ0432 -        through harmony that transcend the gap between the two (2)
BJ0433 -        worlds of information and knowledge solutions, ref DIT 1 W67F,
BJ0434 -        which is very much the same conversation that occurred early in
BJ0435 -        the game moving from orality to literacy, summarized in the
BJ0436 -        Legend of Prometheus, reviewed on 980307. ref SDS 18 5810
BJ0438 -         ..
BJ0439 -    4.  With John's help, I now see that objections to the promotional
BJ0440 -        piece on his seminar coming up at the end of the week were
BJ0441 -        overstated, and probably did not emphasize enough the credit he
BJ0442 -        deserves for pulling together important people to discuss
BJ0443 -        knowledge management.  As usual, John did an excellent job
BJ0444 -        taking me to the "wood shed" in stating his case with vigor and
BJ0445 -        panache. ref DIT 1 L78F
BJ0447 -         ..
BJ0448 -    5.  In fact, there is much on which we agree... ref DIT 1 R78O
BJ0450 -         ..
BJ0451 -    6.  POIMS makes clear that "conversation," which John will be
BJ0452 -        talking about this weekend, is the dominate force of
BJ0453 -        enterprise, and will remain so, ref DIT 1 499H, based on human
BJ0454 -        biology, ref OF 7 1265 and which says plainly in part...
BJ0455 -
BJ0456 -            "Speech is a dominate cultural force.  Military leaders,
BJ0457 -            politicians, movies, music, all rely heavily on speech.
BJ0458 -            Business must sell; selling requires salesmanship, i.e., a
BJ0459 -            "smooth talker." Thus, most interpersonal motivation is
BJ0460 -            through "effective" talking.  Writings that cause
BJ0461 -            disappointment are resolved by "talking it out" with the
BJ0462 -            boss, vendor or client, and if that fails, then by telling
BJ0463 -            the story in court.  This gives the illusion that better
BJ0464 -            "talking" improves management.  But, since management
BJ0465 -            impacts future results, convincing speech that is not
BJ0466 -            aligned with requirements, objectives and commitments
BJ0467 -            causes harm a week, a month a year later.  The solution to
BJ0468 -            avoid deferred harm that grows into crisis and catastrophe,
BJ0469 -            is intelligence, but it is constantly at war with the ease
BJ0470 -            and immediacy of speech." ref OF 7 5106
BJ0471 -
BJ0472 -        ...and continuing...
BJ0473 -
BJ0474 -            "This does not argue for less speech, but for more support.
BJ0475 -            Sometimes we forget that our heroes in the movies are
BJ0476 -            speaking very finely crafted lines that require
BJ0477 -            considerable effort and rehearsal to impart the correct
BJ0478 -            impression of spontaneity.  Similarly, politicians give
BJ0479 -            moving, but carefully written, speeches, in order to avoid
BJ0480 -            mistakes.  POIMS empowers managers to do the same, so when
BJ0481 -            they speak, it is both effective and properly directed to
BJ0482 -            ensure we go down the right path." ref OF 7 6944
BJ0484 -         ..
BJ0485 -    7.  In his letter today, Peter focuses on the important point,
BJ0486 -        ref DIT 1 EE6L, that John wants to solve in his letter
BJ0487 -        yesterday...
BJ0488 -
BJ0489 -            "...that rigid, analytic and mechanistic thinking styles of
BJ0490 -            the Industrial Era are ill-suited for a knowledge-based
BJ0491 -            organizations and economies." ref SDS 0 3O4Y
BJ0493 -         ..
BJ0494 -    8.  The seeds of common ground jump out from this construction:
BJ0495 -        remove "rigid" from "analytic" and we are well on the way to
BJ0496 -        Peter's elegant solution proposing better harmony between
BJ0497 -        conversation and mechanisms. ref DIT 1 WF3J
BJ0499 -         ..
BJ0500 -    9.  We agree that "analysis" should be flexible in following the
BJ0501 -        evidence, rather than "rigid" in adhering to dogma, as John
BJ0502 -        cautions against in his letter.  That is what POIMS strives to
BJ0503 -        support, i.e., a better balance between people, process and
BJ0504 -        time, or more simply between conversation that relies on innate
BJ0505 -        talent, and on technology that augments innate talent, i.e.,
BJ0506 -        intelligence.  This seems like a path where folks can pull
BJ0507 -        together in fashioning new realities of the 21st century that
BJ0508 -        John's vision foresees in his event this weekend.  Advancing to
BJ0509 -        a culture of knowledge is not easy, but many hands make light
BJ0510 -        work, to borrow from an old adage (hopefully not from the 19th
BJ0511 -        or 20th centuries - that's a joke, John!).  Let's keep working
BJ0512 -        together. ref DIT 1 XA4F
BJ0513 -
BJ0514 -
BJ0515 -
BJ0516 -
BJ0517 -
BJ0518 -
BJ06 -

SUBJECTS
Unhealthy Preoccupation Finding Tribal Differences Need Holism Jack

BN03 -
BN0401 -  ..
BN0402 - Jack Park Find Common Ground to Advance Knowledge Management
BN0403 - Unhealthy Preoccupation Finding Tribal Differences Need Holism
BN0404 -
BN0405 - Received ref DRT 4 0001 from Jack to John saying...
BN0406 -
BN0407 -        {Responding to your letter this morning, ref DRT 3 0001,
BN0408 -        commenting  on recent correspondence about your Knowledge
BN0409 -        Management seminar in New York, ref DRP 2 0001, scheduled for
BN0410 -        June 25th...}
BN0412 -  ..
BN0413 - Jack's letter to John continues...
BN0414 -
BN0415 -        There seems to be an unhealthy preoccupation with finding
BN0416 -        those distinctions which highlight tribal differences,
BN0417 -        when, in fact, the problem is really to find those regions
BN0418 -        of tribal relationships which offer up holistic solutions.
BN0420 -  ..
BN0421 - Jack comments on John's worry about "unhealthy preoccupation with
BN0422 - tools" and not enough emphasis on conversation, per above. ref SDS 0
BN0423 - 577G
BN0424 -
BN0425 -            [On 040625 John Maloney suggests using linear mechanistic
BN0426 -            thinking for triagulation to make sense selecting Microsoft
BN0427 -            Sharepoint for collaborative technologies, ref SDS 52 C44F,
BN0428 -            even though tools may only have a bit part in the future of
BN0429 -            Knowledge Management, reported today. ref SDS 0 F73U
BN0431 -  ..
BN0432 - Jack's formulation strives for people working together in harmony with
BN0433 - complementarity proposed in initial analysis of John's seminar notice
BN0434 - on 040620. ref SDS 50 CQ5F  The power of complementary forces, here
BN0435 - joining conversation and intelligence support, was reviewed in NWO.
BN0436 - ref OF 10 8303  Complementarity that forms the foundation of quantum
BN0437 - mechanics, reviewed on 040312, ref SDS 47 GT4O, provides a conceptual
BN0438 - frame for collaboration that increases understanding in the practice
BN0439 - of management.  Better understanding avoids error in the "fog of war"
BN0440 - from continual information streams in meetings, calls, and documents.
BN0441 - ref OF 11 4077  Few mistakes increases productivity, which was a
BN0442 - primary goal cited by Larry Prusak in an article on the origins of
BN0443 - Knowledge Management, reviewed on 011102. ref SDS 33 K37K
BN0445 -  ..
BN0446 - Jack's proposal for cooperation further fits analysis on 040620
BN0447 - showing John's solution using conversation complements intelligence
BN0448 - support for a complete system of communication, ref SDS 50 HB6L, using
BN0449 - processes listed on 011102, reviewing Prusak's article on the original
BN0450 - aims of Knowledge Management. ref SDS 34 XN9H
BN0451 -
BN0452 -
BN0453 -
BN0454 -
BN0455 -
BN05 -

SUBJECTS
Knowledge Management Relational Mathematical Models Software Interfa

BV03 -
BV0401 -  ..
BV0402 - Knowledge Management Tools Founded on Relational Mathematical Models
BV0403 -
BV0404 - Received ref DRT 5 0001 from Cliff Joslyn responding to
BV0405 -
BV0406 -            Peter............................... ref SDS 0 3O4Y
BV0407 -            Jack................................ ref SDS 0 XO3I
BV0408 -            John................................ ref SDS 0 F64Y
BV0409 -            Jack again.......................... ref SDS 0 Y46O
BV0411 -  ..
BV0412 - Cliff says...
BV0413 -
BV0414 -    1.  Ah, paradigm shift, so often heralded and summoned from our
BV0415 -        utopian expectations, so little explicated concretely (of
BV0416 -        course, concreteness itself being so "modern", we sneer).
BV0418 -         ..
BV0419 -    2.  As a recovering "second-order cybernetician", and erstwhile
BV0420 -        software designer, I also decry "empty" tool development,
BV0421 -        devoid as it tends to be of any real sophistication about the
BV0422 -        mathematical systems underlying relational knowledge
BV0423 -        structures.  Some successes which are counter-examples (e.g.
BV0424 -        Oracle? Google?) prove the point of how powerful tool
BV0425 -        development can be when combining a mathematical foundation
BV0426 -        with both solid software engineering and serious INTERFACE
BV0427 -        design.
BV0429 -  ..
BV0430 - On 000727 Cliff developed preliminary mathematical foundations of SDS
BV0431 - during a meeting at SRI. ref SDS 25 3960
BV0433 -  ..
BV0434 - Cliff's letter continues...
BV0435 -
BV0436 -    3.  I think Rod's interface (because that's really what it is,
BV0437 -        right?) backs into this area nicely, and personally, I'd love
BV0438 -        to see it incorporated as one plank  of a more robust tool set.
BV0440 -  ..
BV0441 - Cliff's observation about SDS design backing into mathematical
BV0442 - relational knowledge structures fits the model of a multi-dimensional
BV0443 - "spreadsheet for knowledge," presented in NWO, ref OF 13 CO5U, and
BV0444 - citing POIMS. ref OF 6 HR3H  This concept was presented at Intel on
BV0445 - 950927. ref SDS 9 51HP
BV0447 -  ..
BV0448 - Knowledge structures require support for both hierarchial and
BV0449 - relational systems cited by Morris Jones on 910810 discussing SDS
BV0450 - hybrid design. ref SDS 4 7793  On 031215 Gary Johnson at Boeing listed
BV0451 - elements of SDS that comprise both hierarchial and relational data
BV0452 - base design. ref SDS 43 GN5J
BV0454 -  ..
BV0455 - SDS is the "intelligence support" plank of a robust tool set provided
BV0456 - by Microsoft, Oracle, IBM and others.  Scope is outlined in NWO.
BV0457 - ref OF 13 LW5I
BV0459 -  ..
BV0460 - On 001130 Jack Park explained SDS design supports Knowledge
BV0461 - structures, and the SDS interface makes the structures of knowledge
BV0462 - useful to people. ref SDS 27 H17O
BV0463 -
BV0464 -
BV0465 -
BV0466 -
BV0467 -
BV0468 -
BV0469 -
BV0470 -
BV0471 -
BV0472 -
BV0473 -
BV0474 -
BV0475 -
BV05 -