THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: March 1, 2004 02:07 AM Monday; Rod Welch

Gary wrote letter to Jack on SDS empowering good management.

1...Summary/Objective
2...Power of SDS Reduces Pain Suffered Using Old Fashioned Technology
........Power of Knowledge Enabled SDS Support Working Intelligently
........Working Intelligently Power of Knowledge Enabled SDS Support
........Intelligenece Enabled by SDS Support for Power of Knowledge
3...SDS Enables Work that Cannot be Accomplished with Other Tools
4...Discovering Familiar Tools Take Hard Work for Knowledge Irritating
5...Annoying Having to Learn New Buttons for Powerful Knowledge Technology
6...SDS Integrated Tools Augment Human Intelligence


..............
Click here to comment!

CONTACTS 
0202 - SRI International                                                                                                                                                  O-00000103 1201
020201 - Mr. Jack Park;
020203 - CALO Project                                                                                                                                                     O-00000103 1201

SUBJECTS
SDS Present Story Gary Performing Com Metrics at Aerospace company Pres
100% Sure Belief Faith Credibility Study What Works Jack Wants to Blo
SRI Facilitate Presentation on SDS Use at Aerospace company

1705 -
1705 -    ..
1706 - Summary/Objective
1707 -
170701 - Follow up ref SDS 31 0000
170702 -
170703 - Received, ref DRT 1 0001, from Gary which is a copy of Gary's
170704 - response to Jack's letter, ref DRP 3 0001, on received on 040227.
170705 - ref SDS 31 XX4N   Gary says...
170707 -         ..
170708 -    1.  Sorry for the misunderstanding. ref DRT 1 0001
170710 -  ..
170711 - This seems to reference Jack's letter yesterday on 040227 asking for
170712 - Gary to explain experiences using SDS, ref SDS 31 LK4V, after
170713 - initially observing that Gary's letter earlier on 040227 was not
170714 - responsive to Jack's letter on 040221 asking for Gary to make a
170715 - presentation on SDS use at Aerospace company by maintaining that this request was
170716 - "blown out of proportion. ref SDS 31 LK7X  Analysis on 040227
170717 - indicates there is no evident record of "misunderstanding," in that
170718 - Gary responded correctly to a direct request. ref SDS 31 3495
170720 -  ..
170721 - Gary continues...
170722 -
170723 -    2.  Republishing my non-sensitive records is on my "real soon now"
170724 -        list (has been for a while). ref DRT 1 0157
170726 -  ..
170727 - Another approach is rather than cull the record for non-sensitive
170728 - records, perform this work in the context of corresponding with others
170729 - and in preparing a professional paper requested by Jack in his letter
170730 - on 040221.
170732 -         ..
170733 -    3.  As I get time, I will try to relay my experiences with SDS.
170734 -        ref DRT 1 MT6F
170736 -  ..
170737 - This seems to a reference to Jack's request in a letter yesterday on
170738 - 040227 for Gary's experiences. ref SDS 31 LK4V
170740 -  ..
170741 - Gary's experience is cited fairly carefully on 040102, ref SDS 27
170742 - 526L, noted in the record on 040227 reviewing Jack's letter.
170743 - ref SDS 31 I44J
170744 -
170745 -
170747 -  ..
170748 - Power of SDS Reduces Pain Suffered Using Old Fashioned Technology
170749 -
170750 - Gary continues...
170751 -
170752 -    4.  As a program, it suffers from its date of origin - it is based
170753 -        on a DOS version of an early Unix line editor with the addition
170754 -        of mouse support. ref DRT 1 5U6I
170756 -  ..
170757 - "Suffering" from using tools relates to alternatives.  For example,
170758 - Bill Gates reported on 021108 that his programs based on Windows 95,
170759 - rather than DOS, like Microsoft Outlook, Excell, Word, Powerpoint,
170760 - etc., suffer from lack of integration that kills productivity,
170761 - ref SDS 22 EFBE, because, for one thing, nobody can find anything at
170762 - the time something is needed. ref SDS 22 EF5I  As well, people using
170763 - Lotus Notes and Grove or Groove are suffering a lot of pain, according
170764 - to the program developer, Ray Ozzie, reported on 020822. ref SDS 21
170765 - Q99G
170767 -         ..
170768 -        [On 040402 Gary was annoyed by difficulties using Microsoft
170769 -        Outlook and Word. ref SDS 34 LN6K
170771 -  ..
170772 - In a letter on 030410 Gary reported that trying to use Microsoft
170773 - information technology programs for knowledge work is a "mess."
170774 - ref SDS 25 595O  Earlier on 000307 research by the OHS/DKR project
170775 - found that knowledge management is a lot of hard work using popular
170776 - methods and software programs. ref SDS 5 5182  People generally
170777 - associate "hard work" with "suffering."
170779 -  ..
170780 - In a call on 040227, Gary explained considerable "pain" suffered from
170781 - not having SDS available on the job, and so is forced to suffer from
170782 - using Windows 95 programs. ref SDS 31 RH6K
170784 -  ..
170785 - Gary provides balanced analysis in his letter to Jack pointing out SDS
170786 - empowers people to get things done....
170787 -
170788 -            1.  SDS powerful tool, losing SDS adversely impacts
170789 -                productivity big time. ref SDS 0 2I6R
170791 -                 ..
170792 -            2.  SDS synergy puts a lot of power in the hands of the
170793 -                user. ref SDS 0 PPYW
170795 -                 ..
170796 -            3.  SDS chronology is a powerful tool. ref SDS 0 ML6T
170798 -                 ..
170799 -            4.  SDS organizing methodology is powerful. ref SDS 0 ML44
170801 -                 ..
170802 -            5.  SDS powerful tool. ref SDS 0 2J8T
170804 -                 ..
170805 -            6.  SDS has critical mass of features
170807 -  ..
170808 - Whether SDS "suffers" using DOS, or is blessed, by fortituous enabling
170809 - forces that evolved by random chance to line up briefly in 1985 is not
170810 - yet established, shown by analysis on 040221. ref SDS 30 S536  Since
170811 - SDS is unique, per Doug Engelbart's letter to Terry Winograd on
170812 - 011210, ref SDS 17 JL5I, there is a suggestion that the ingredients of
170813 - SDS, including a keyboard that makes constructing knowledge fun, like
170814 - playing a piano, reported on 001004, ref SDS 8 GR5L, rather than a lot
170815 - of hard work, found by research conducted by the OHS/DKR group on
170816 - 000307, ref SDS 5 5182, may be more of a blessing than might be
170817 - expected. Today, we are again blessed that another set of forces may
170818 - be coming into alignment to consider important improvements.
170820 -  ..
170821 - Gary continues...
170822 -
170823 -    5.  As Rod is very good at following a procedure once he works it
170824 -        out, there are lots of places where it works for him all the
170825 -        time, but some variations can lead to problems.  He has been
170826 -        correcting those as I trip over them, so the program is far
170827 -        better than it was when I started working with it. ref DRT 1
170828 -        HM6F
170830 -  ..
170831 - Gary has done a great job, reported on 040102, ref SDS 27 KV4M, cited
170832 - in Gary's letter to Jack on 040227. ref DRP 2 1Y8J
170834 -  ..
170835 - Gary continues...
170836 -
170837 -    6.  In addition to using SDS and suggesting improvements, I have
170838 -        been looking at what is required to get it into a modern form.
170839 -        It needs to be based on an editor, and decent text editors with
170840 -        source code are not plentiful.  I have one candidate in Delphi
170841 -        that I intend to research. ref DRT 1 HM75
170843 -  ..
170844 - Gary has done a terrific job suggesting improvements noted in the
170845 - record on 040102, ref SDS 27 HH7M, and set out in Gary's letter to
170846 - Jack yesterday. ref DRP 2 1Y8J
170848 -  ..
170849 - Gary continues...
170850 -
170851 -    7.  I am constantly working to identify and separate several
170852 -        aspects of SDS that are highly intertwingled.
170854 -             ..
170855 -        1)  Work practices. ref DRT 1 HM7B
170856 -
170857 -            As with any program, SDS is designed to support the user in
170858 -            carrying out operations on data.  Those operations are
170859 -            based on work practices, and if you don't work that way the
170860 -            lack of fit is a problem. SDS has a pattern of working that
170861 -            it is designed to support, and to use it effectively, it is
170862 -            necessary to adopt at least some of those work practices.
170864 -  ..
170865 - The SDS management cycle of "plan, perform, report" that fits the
170866 - model of subsconscious intelligence.  It is involuntary, people are
170867 - forced to rely on their experience and to accumulate new experience
170868 - whether they want to or not. ref OF 5 1104  SDS enables routine use of
170869 - this cycle consciously to augment intelligence, called out by Drucker
170870 - on 991025 for improving management, productivity and earnings by
170871 - saving lives, time and money. ref SDS 4 0785  If that is not what
170872 - people want, then SDS is not for them.
170874 -  ..
170875 - Gary continues...
170876 -
170877 -        2)  Management practices. SDS is based on set of management
170878 -            practices. Getting an organization to adopt any set of
170879 -            reasonable practices turns out to be a real challenge.  SDS
170880 -            supports meetings as they are supposed to be run - agenda,
170881 -            old business and actions, new business, notes, and repeat.
170882 -            Every management book, course, or tape says that meetings
170883 -            need to be run in this way, but very few meetings actually
170884 -            are. SDS is designed to start with the record from the
170885 -            prior meeting as a base.  All headings are automatically
170886 -            linked back to the prior record.  For about 6 months, no
170887 -            two meetings that I covered dealt with the same topics, so
170888 -            I didn't even recognize the feature. ref DRT 1 HM8J
170890 -  ..
170891 - Typically, people who have not experienced SDS functionality, as Gary
170892 - has for about 18 months, do not grasp the significance of automatic
170893 - links, since this is outside the experience of people who use
170894 - information technology.
170895 -
170896 -        [On 040304 SDS is described as "productivity" software for a
170897 -        procurement to use SDS on the  combat project. ref SDS 32 TZ5Q
170899 -  ..
170900 - Explaining how SDS enables good management practice, even though
170901 - people considered to be "good managers" do not use the practices, can
170902 - be more easily grasped by provding a link to authority on "good
170903 - management."  A link to PMBOK and ISO directly illustrates the value
170904 - of linking and empowers people with situational awareness about the
170905 - requirement for traceability to original sources that routinely
170906 - constructs an audit trail, which is a more common term to many
170907 - seasoned managers, reviewed on 950721. ref SDS 2 1740
170909 -  ..
170910 - Gary continues...
170911 -
170912 -        3)  Philosophy. SDS originated as a tool to help Rod do things
170913 -            that he wanted help with. Philosophy came later and helped
170914 -            to develop the program further. That interplay is standard
170915 -            fare for anyone who pays attention to the why's while
170916 -            evolving software, but Rod has taken it to new levels.
170917 -            Since SDS developed through use rather than just theory, it
170918 -            is quire good at what it does, but idiosyncratic because it
170919 -            works exactly the way Rod works. ref DRT 1 HM96
170921 -  ..
170922 - Links into the history of SDS on 000723 explain philosophy, concepts
170923 - and ideas, ref SDS 7 0008, derived from experience, research and
170924 - training beginning in about 1965, ref SDS 7 0001, that guided
170925 - development of SDS beginning in 1983. ref SDS 7 4W7M  Using SDS to
170926 - improve SDS has refined and expanded original understandings, as
170927 - Morris noted on 010924. ref SDS 16 NK4J
170929 -  ..
170930 - Gary mentioned in a call today, that since Aerospace company has stopped use of
170931 - SDS, he was unable to find relevant history and create links, similar
170932 - to Jack's complaint about not having SDS yesterday, that causes
170933 - inaccurate memory. ref SDS 31 LK7X
170935 -  ..
170936 - Gary continues...
170937 -
170938 -        4)  Program implementation. I continue to work to separate
170939 -            those aspects of SDS that are essential (without them there
170940 -            is no SDS), which are simply artifacts of the development
170941 -            process, and which are related to the work practices or
170942 -            management practices. This is not at all easy. Rod and I
170943 -            continue to bat things around, and I *think* I have a
170944 -            handle on much of the distinctions.
170946 -  ..
170947 - The feeling that separating technology processes from work and
170948 - management practices is not "easy," reflects research by OHS/DKR on
170949 - 000307 finding that Knowledge Management is a lot of hard work.
170950 - ref SDS 5 5182  The fact that SDS is unique, noted by Doug Engelbart
170951 - in a letter on 011210, ref SDS 17 WT3L, despite significant efforts by
170952 - IBM and others, reported on 020608, ref SDS 19 QV5G, supports Gary's
170953 - feeling that separating SDS form from function is not easy.
170955 -  ..
170956 - There is likely a bright line between methods of implementation, such
170957 - that using the C programming language and a Windows interface, might
170958 - be easily agreed is merely a question of moving from bronze to steel
170959 - that provides a stronger implementation.  The line may be much finer
170960 - and more difficult to draw for deeply integrated tools, described by
170961 - Gary later in the letter to Jack, ref SDS 0 PPYW, that separates the
170962 - power of complementary functions between essential and unnecessary
170963 - overkill.  As a result, there has been general agreement that any
170964 - initial effort to upgrade SDS for Windows will begin with replicating
170965 - all of the existing functionality, rather than attempt to draw up a
170966 - list, because any such list has the potential to unravel the entire
170967 - edifice when a function that takes years to grasp why and how an
170968 - application is important, winds up being omitted.
170969 -
170970 -
170971 -
170972 -
170973 -
1710 -

SUBJECTS
2004 Plan 3-step Strategy Learn More 8 Steps Using SDS for Com Metric
Goals 2004 Improve Using SDS Learn 8 Steps Using SDS for Communicatio
Park, Jack Letter from Gary Explaining Power of Knowledge Enabled SDS
Power of Knowledge Enabled SDS Support Working Intelligently Letter t

2106 -
210701 -         ..
210702 -        Power of Knowledge Enabled SDS Support Working Intelligently
210703 -        Working Intelligently Power of Knowledge Enabled SDS Support
210704 -        Intelligenece Enabled by SDS Support for Power of Knowledge
210705 -
210706 -    8.  At this point, I can use most of the facilities of the program,
210707 -        though nowhere as well as Rod. It has become a powerful tool
210708 -        for me, and losing access to it at work has adversely impacted
210709 -        my productivity big time. ref DRT 1 HM54
210710 -
210711 -               [On 040302 Gil describes SDS as "productivity" software
210712 -               in process of getting approval for Gary to use SDS at
210713 -               Aerospace company. ref SDS 32 4Q61
210715 -                ..
210716 -               [On 040402 Gary reports to his boss and the M&S team
210717 -               that Aerospace company Procurement has issued a contract making SDS
210718 -               good to go on the project, so SDS is back in busines
210719 -               again. ref SDS 34 LN7T
210721 -  ..
210722 - Learning more of the 8 steps to perform Com Metrics is a goal for this
210723 - year using SDS on  combat project that was set in annual review on
210724 - 040102. ref SDS 27 H55F and ref SDS 28 8Q3N
210726 -  ..
210727 - Gary continues...
210728 -
210729 -    9.  Several things become evident after working with SDS for some
210730 -        time. ref DRT 1 JU6J
210731 -
210732 -        1)  SDS integrates a number of facilities - editor, subjects
210733 -            (topics), contacts, todo list (action items), schedule,
210734 -            diary, contacts, notes, files. I doubt that there is any
210735 -            single one of these (with the possible exception of
210736 -            Subjects) that some other tool doesn't do better.  However,
210737 -            when all of these are integrated as they are in SDS, links
210738 -            can connect any record or file to any other, schedules and
210739 -            plans become records of work performed, searches can locate
210740 -            information based on any of the available hooks, the
210741 -            resulting synergy puts a lot of power in the hands of the
210742 -            user. This is one of the issues we face in trying to
210743 -            rewrite SDS, is the integration of the various tools.
210745 -  ..
210746 - POIMS cites advantages of integrated design, ref OF 4 8559, and lists
210747 - good management practices that comprise a critical mass of features,
210748 - ref OF 5 2688, to lift the capacity to think, remember and
210749 - communicate. ref OF 7 3742  On 030316 Gary cited power of SDS based on
210750 - integration. ref SDS 24 EV4N  On 021108 Bill Gates reported Microsoft
210751 - planning to work on integration for improving improductivity.
210752 - ref SDS 22 EFBE
210753 -
210754 -        [On 040305 case study on SDS demonstrates advantage of
210755 -        integrating features enabling compound growth in productivity.
210756 -        ref SDS 33 BS5O
210758 -  ..
210759 - Gary continues...
210760 -
210761 -        2)  Chronology is a very powerful tool for organizing and
210762 -            retrieving a record of work performed, even when time isn't
210763 -            particularly important for the specific work itself.  The
210764 -            idea that work can be scheduled and that planning record be
210765 -            used as the basis for actually doing the work with rapid
210766 -            access to the history of the work on the task results in a
210767 -            whole new way of working. I can't say that it is
210768 -            necessarily the best in all cases, but it is powerful.
210769 -            ref DRT 1 0P3K
210771 -  ..
210772 - POIMS discusses the power of chronology when applied with a critical
210773 - mass of other support for human cognition to increase understanding
210774 - cause and effect, ref OF 3 1X6G, that grows knowledge. ref OF 3 0367
210776 -  ..
210777 - Gary continues....
210778 -
210779 -        3)  Hyperlinks are vital. Without hyperlinks, I am not certain
210780 -            exactly what you have, but I am pretty sure that it isn't
210781 -            knowledge. This is one of the major drawbacks of the Office
210782 -            tools. Many have asked about creating SDS in Office, but
210783 -            without the ability to create hyperlinks between arbitrary
210784 -            points in separate documents and branch to them, there is
210785 -            simply no place to start. Perhaps the job could possibly be
210786 -            done by somebody knowledgeable about Open Office at the
210787 -            source code level, but I doubt that I could master it to
210788 -            the point of making the needed modifications in any
210789 -            reasonable time frame. ref DRT 1 0P44
210791 -  ..
210792 - Gary has previously called for bridging the 2 worlds, which in this
210793 - case relates to the world of "hyperlinks," which is familiar to Jack
210794 - and others from experience with information technology, and the world
210795 - of knowledge technology enabled by SDS, where routine linking is hard
210796 - for engineers and scientists to grasp, who are only familiar with
210797 - information technology, noted by Murray Altheim on 020820. ref SDS 20
210798 - O1QQ
210800 -  ..
210801 - Thus, saying "hyperlinks are vital" to a theory of knowledge, is a
210802 - helpful introduction for Jack, that can be aided by providing links to
210803 - SDS foundational documents describing "knowledge" as a web of
210804 - connections showing cause and effect, see POIMS. ref OF 3 0367  This
210805 - theory of knowledge can in turn be supported by providing examples
210806 - illustrating the application of links that convert information into
210807 - knowledge.  In Jack's case, there is a large body of experience listed
210808 - in the record on 001017 with which Jack was directly involved that
210809 - illustrate Gary's point that SDS links convert information into
210810 - knowledge. ref SDS 10 1575
210812 -  ..
210813 - Gary continues...
210814 -
210815 -        4)  Since SDS can link to all of its own files and there is no
210816 -            way that I have found to link to most foreign files
210817 -            (Office, PDF, etc.) we encounter what we refer to at the
210818 -            "two worlds" problem - anything that needs to be analyzed
210819 -            in detail using the tools in SDS has to be converted to
210820 -            text and imported into the SDS system. This is actually a
210821 -            "multiple worlds" problem that all software experiences to
210822 -            some degree -- how do I deal with written notes, voice
210823 -            recordings, video, graphics, files of all types, etc.  We
210824 -            have worked to reduce the problem, but it isn't at all
210825 -            easy.  Exporting a Word document as text is often a real
210826 -            mess. It can't handle tables properly, for example, and
210827 -            often what it does with list is less than pretty. PDF is
210828 -            even worse, though PDF Converter from ScanSoft does an
210829 -            excellent job of converting PDF into Word at a reasonable
210830 -            price ($50). I have written some Perl scripts to help with
210831 -            some of the conversion issues, but there is much more to be
210832 -            done. ref DRT 1 0P55
210834 -  ..
210835 - Gary is correct there is a lot that can be done to broaden the number
210836 - of programs that can be linked into SDS, much of this burden is on the
210837 - manufacturers of those programs.  In the meantime, SDS provides the
210838 - strongest solution for bridging the gap between the 2 worlds of
210839 - information and knowledge tools.  Gary has been a big help achieving
210840 - this support.
210842 -  ..
210843 - SDS links to other media on the Internet, per planning on 971021.
210844 - ref SDS 3 3636  Following Gary's suggestion on 031020, new tools were
210845 - developed for creating links in SDS records for opening files created
210846 - by other programs, ref SDS 26 7F4K, which Gary asked about previously
210847 - on 011222. ref SDS 18 N28N
210849 -  ..
210850 - SDS has been converting information from all forms of media into
210851 - useful knowledge for 20 years without linking to a picture, a video
210852 - film, a PDF file, a movie, a Word file, nor an audio recording, by
210853 - using text to set out relevant impact on human reasoning.  SDS uses
210854 - lists extensively, because sequence is the driving force of human
210855 - reasoning, explained in POIMS. ref OF 3 0367 and ref OF 6 4662  The
210856 - ability to apply any media type for constructing a web of connections
210857 - empowers people with the power of knowledge.  Someday, people may
210858 - develop ways to incorporate pictures and similar multimedia into SDS
210859 - records, and this will add value to SDS, in the same way that SDS adds
210860 - value to everything else by providing the gift of time and the power
210861 - of knowledge, explained reviewing Jack's letter on 040227. ref SDS 31
210862 - DU6L  New mechanisms to handle multi-media while not debilitating to
210863 - SDS, may add further strengthen the mechanisms SDS provides, which
210864 - enable amazing memory, noted by Eric Armstrong on 010916. ref SDS 15
210865 - PG6J
210867 -  ..
210868 - Gary continues...
210869 -
210870 -        5)  Using text files as the basis for records, and a directory
210871 -            structure to organize them in a chronology is a powerful
210872 -            idea. Blosxom uses this approach. Since many operations
210873 -            within SDS can be characterized as taking one or more files
210874 -            in and creating one or more additional files, some of its
210875 -            operations can potentially be handled by external programs,
210876 -            providing a way to improve the program and move toward a
210877 -            new version without having to do it all at once, I have
210878 -            plans as to how to proceed, but little time. The downside
210879 -            to using text files is that the formats need to be very
210880 -            flexible and yet can be a source of consternation when a
210881 -            record ends up different in some non-obvious way and things
210882 -            break. At the other extreme is something like XML which
210883 -            requires a lot more resources to manage. I am working on
210884 -            intermediate solutions oriented primarily around structured
210885 -            text as used in Wiki's, ref DRT 1 0P72
210887 -  ..
210888 - Gary's support for the organizing structure of SDS aligns with
210889 - analysis on 890523 explaining the power of flexible structure in the
210890 - SDS design. ref SDS 1 P13O  Bill DeHart at PG&E cited the power of SDS
210891 - organization, that Gary notices today, in discussions with Morris
210892 - Jones on 000709. ref SDS 6 1029  Morris followed up Bill's report by
210893 - observing on 010425 that SDS is a "utopia" compared to using popular
210894 - software approved for use on the job, because SDS places everything in
210895 - the right place at the right time. ref SDS 13 EP7F  Eric Armstrong made
210896 - the same point a few months later on 010916 saying SDS enables amazing
210897 - memory with mechanisms that obviously work. ref SDS 15 0001
210898 -
210899 -
210900 -
2110 -

SUBJECTS
Learn Flexible Structure Knowledge Space Harder than Traditional Met
Buttons Press Frustrating Learning SDS Editing New Way Working Chang
SDS Enables Work that Cannot be Accomplished with Other Tools Irrita

2505 -
250601 -  ..
250602 - SDS Enables Work that Cannot be Accomplished with Other Tools
250603 - Discovering Familiar Tools Take Hard Work for Knowledge Irritating
250604 - Annoying Having to Learn New Buttons for Powerful Knowledge Technology
250605 -
250606 - Gary continues...
250607 -
250608 -   10.  I won't go so far as to say that no other program can do
250609 -        knowledge management, but I will say that, for all its
250610 -        annoyances and irritations, SDS has provided me with a powerful
250611 -        tool that allows me to do some things that I have been unable
250612 -        to accomplish before. I use other tools heavily, and am
250613 -        building tools to migrate between them and SDS. I would love to
250614 -        be able to do a smoother job of integration. ref DRT 1 0P8C
250616 -  ..
250617 - Gary makes a good point that many excellent software programs can be
250618 - used for knowledge management.  On 040227 Gary reported frustrations
250619 - trying to accomplish SDS support for intelligence with other tools
250620 - approved for use on the job. ref SDS 31 RH6K
250622 -  ..
250623 - On 000307 research by the OHS/DKR group meeting at SRI found that
250624 - doing knowledge management with information technology is a lot of
250625 - hard work.  People are annoyed by discovering that tools they like for
250626 - doing familiar work, are not effective for doing knowledge work, and
250627 - people get easily irritated when new tools for making knowledge work
250628 - fast and easy are not familiar, and so require time to learn a few new
250629 - buttons to press for saving time and money.
250630 -
250631 -        [On 040402 Gary was annoyed by difficulties trying to use
250632 -        Microsoft Outlook and Word for knowledge work. ref SDS 34 LN6K
250634 -  ..
250635 - On 001126 Eugene Kim identified some of the steps people discuss
250636 - adopting from time to time for performing knowledge management by
250637 - working harder using popular programs. ref SDS 12 4E3X  At that time,
250638 - Grant Bowman asked if it is necessary to change and adopt a new tool
250639 - (they were considering SDS at the time), and everybody decided to
250640 - stick with familiar programs. There is no record of anyone ever having
250641 - done any of the steps Eugene listed, except the SDS record, which was
250642 - produced for free over a two (2) year period, did all of the steps
250643 - Eugene proposed for knowledge management, noted by Doug Engelbart on
250644 - 001027. ref SDS 11 FK4F  On 010908 Jack explained why people find it
250645 - hard to do knowledge management with other software. ref SDS 14 YF5O
250646 -
250647 -
250648 -
250649 -
2507 -

SUBJECTS
Default Null Subject Account for Blank Record

2603 -
260401 -  ..
260402 - SDS Integrated Tools Augment Human Intelligence
260403 -
260405 -  ..
260406 - Gary continues...
260407 -
260408 -   11.  Above all else, I believe that SDS has a critical mass of
260409 -        features that make it a valuable test bed for ideas and
260410 -        approaches to improving personal effectiveness, and that when
260411 -        it can be updated from its limiting DOS heritage, it could
260412 -        provide some extremely valuable insights and an experimental
260413 -        platform for augmenting (not replacing) human intelligence.
260414 -        ref DRT 1 0P9B
260416 -  ..
260417 - Gary's report that SDS supports human intelligence aligns with General
260418 - Henry J. Hatch cited in the report issued by the US Army Corps of
260419 - Engineers. ref DRP 5 6172
260421 -  ..
260422 - Gary has previously cited the power of SDS is derived from integrating
260423 - a critical mass of capabilities that augment intelligence, as set out
260424 - in POIMS. ref OF 5 2688  For example, Gary cited...
260425 -
260426 -          SDS support for integration.......... 030119 ref SDS 23 U53K
260427 -
260428 -          Critical mass integrated tasks....... 030316, ref SDS 24 EV4N
260429 -
260431 -  ..
260432 - SDS has been used for a year at Aerospace company.  On 040102 a
260433 - summary of comments from people on the job indicate favorable
260434 - impressions from this test. ref SDS 28 UO6T
260436 -  ..
260437 - On 040203 a report indicated that Gary is famous for providing work
260438 - product, ref SDS 29 NB6G, which he indicated on 040227 cannot be
260439 - accomplished without SDS, even using an expanded staff. ref SDS 31
260440 - RH77
260442 -  ..
260443 - This record suggests SDS solves the pain people are suffering from
260444 - trying to perform knowledge work with outdated information technology,
260445 - like Microsoft Outlook, Word, Powerpoint, meetings, calls and other
260446 - forms of traditional communication and literacy.
260448 -  ..
260449 - SDS is therefore a test bed for people who want to improve
260450 - productivity, earnings and stock prices.  When SDS is upgraded from
260451 - the limitations of DOS, the advance of civilization from information
260452 - to a culture of knowledge will accelerate.
260454 -  ..
260455 - Research agenda was submitted to SRI on 001011. ref SDS 9 0001
260457 -  ..
260458 - Pat Lincoln at SRI has recommended SDS for pilot testing at SRI,
260459 - ref DRP 1 0001, has a draft under review for endorsing SDS to research
260460 - improving technology for personal and organizational integrated
260461 - management. ref OF 2 0001
260462 -
260463 -
260464 -
260465 -
260466 -
260467 -
260468 -
260469 -
260470 -
260471 -
260472 -
260473 -
260474 -
2605 -