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1...The core issue is what commands are needed and how can
2...Would like to see some studies on how people have
CONTACTS
SUBJECTS
Engelbart, Doug's 1972 Paper Technology Alone Not Enough for KM Bette
Engelbart, Doug Augment NLS Gary Comments on Eric Armstrong's Review
Armstrong, Eric Augment NLS Review Video Tape Nobody Willing to Speci
Augment NLS Gary Comments on Eric Armstrong's Review of Video Tape of
Breakthrough Design Work with Poor Technology Long Enough to Discover
Augment NLS SDS Similar Terry Winograd at Stanford
Augment NLS Gary Comments on Eric Armstrong's Review of Video
1409 -
1409 - ..
1410 - Summary/Objective
1411 -
141101 - Follow up
141102 -
141103 - Received letter from Gary saying...
141104 -
141105 - 1. Subject: NLS Video review
141106 - Date: Fri, 23 Jan 2004 12:38:29 -0800
141110 - ..
141111 - 2. Rod,
141113 - ..
141114 - Your record
141115 -
141116 - http://www.welchco.com/sd/08/00101/02/00/07/27/160002.HTM
141117 -
141118 -
141120 - ..
141121 - Internet Not Reliable Resource for Management Need Stability
141122 - Stable Connections Essential for Internet to Improve Management
141123 -
141124 - Links to Eric Armstrong's review of the NLS video on line
141125 - D50815. That URL has changed to
141126 -
141127 - http://www.treelight.com/software/collaboration/NLS_video.html
141129 - ..
141130 - The record on 000727 cited in Gary's letter does not link to Eric's
141131 - report. ref SDS 11 1424 There is a link to the record on 000622 where
141132 - Eric's report is reviewed. ref SDS 10 9626 Made the correction listed
141133 - in Gary's letter and notified Gary saying thanks for the update, per
141134 - below. ref SDS 0 5H3H This illustrates volatility in Internet
141135 - resources where links are "here today and gone tomorrow," as the
141136 - saying goes.
141138 - ..
141139 - Management support requires timely, accurate and reliable
141140 - connections to organizational memory. The example Gary
141141 - gives today shows time may be the only reliable way to
141142 - organize information that is needed later. Fortunately,
141143 - time fits the model of history that grows new knowledge by
141144 - accumulating and analyzing daily experience, as explained
141145 - in POIMS. ref OF 5 E14J
141147 - ..
141148 - Volatility using the Internet mainly for sales shows
141149 - opportunity to provide stable application on the Internet
141150 - for doing the work that is performed to create and improve
141151 - things to sell.
141152 -
141153 - [On 040317 this issue arises in connection with the
141154 - definition of "publicity" in a contract, whereas most
141155 - folks use the Internet for "selling" and so this could
141156 - be interpretted as a "publicity," however, SDS uses
141157 - the Internet to deliver timely, accurate
141158 - "intelligence." ref SDS 24 9232
141159 -
141160 -
141161 -
141162 -
1412 -
SUBJECTS
Productivity Stable Commands Consistent Function Keys Immediate Exec
Command Control of the Record Maintains Access Over Time to Context
Learn New Methods Stable Leads to Productivity Improvement
Java for GUI Not Assembly Want Easy Learn Use Preferred More than Pr
Power User Prefers Fast Use Function Keys
Technology Changes Too Fast No Time to Implement Unwilling Invest Mo
SDS Stable Obviously Works Improves Productivity
Writing Most Powerful Technology SDS Improves Government Business Ed
Killer App Improves Alphabet Technology to Augment Intelligence Lift
Alphabetic Mind Foundation of Civilization
Superhuman Alphabet Technology Explosive Change in Life-style Advanc
Alphabetic Mind, Havlock Explosive Technology Enabled Change in Life
Alphabetic Mind Change Life-style from Orality to Literacy Enabled A
Semiotic Signs Symbols Knowledge = Communication + Meaning + Inferen
2916 -
291701 - ..
291702 - Stable Simple Commands Powerful Knowledge of Complexity
291703 - Mechanics Must be Simple and Stable to Advance Literacy
291704 - Knowledge Foundation Simple Direct Execution Commands
291705 -
291706 - On 000327 discussed with Doug Engelbart the critical role
291707 - of stability in tools, methods and data structure for
291708 - Knowledge Management, ref SDS 6 8484, which can, in turn,
291709 - be thought of as a logical advance on literacy, explained
291710 - in the record on 950204, ref SDS 1 4995. The advance of
291711 - civilization has been possible because literacy skills for
291712 - doing higher order knowledge work have been stable for
291713 - thousands of years. Higher order knowledge in professions
291714 - like physics, education, politics, engineering, medicine,
291715 - agriculture, law, construction, and everything else rest
291716 - on foundational skills that are stable and reliable.
291717 - Different people have varying degrees of skills applying
291718 - literacy, but the mechanics are constant.
291720 - ..
291721 - Taking the next step in civilization requires lifting the
291722 - capacity of literacy to augment intelligence through
291723 - ability to think, remember and communicate, called out in
291724 - POIMS, ref OF 7 3742, and, as with alphabetic mind, once
291725 - that design is established, holding it constant for
291726 - thousands of years, reported on 991108, ref SDS 3 5628,
291727 - to work the magic of billions of people producing and
291728 - managing with knowledge, rather than mere information.
291729 -
291730 - [On 040216 Gary explains process of functionality
291731 - stabalizing to improve productivity. ref SDS 23 MT5K
291733 - ..
291734 - It may turn out there are better ways to apply the power
291735 - of knowledge with SDS. Many complain, for example, about
291736 - function keys, similar to the way people once complained
291737 - about spelling or using a period and a space to end a
291738 - sentence. No doubt in the beginning, many felt a period
291739 - is unnecessary overkill. Others with plenty of time on
291740 - their hands, wanted to navigate through menus and select a
291741 - square or triangle symbol instead of a dot, because menus
291742 - are fun and intuitive and a square has more personality,
291743 - while a triangle seems sexier than simple dots. In the
291744 - end, the dot won because, while learning to select a
291745 - square or triangle navigating intuitively through menus
291746 - and checking help takes only minutes, then even though it
291747 - takes years in school to learn how to use a dot, once
291748 - learned, a dot takes less than a second, and since lots of
291749 - dots are needed, the time saved is immense.
291751 - ..
291752 - The challenge in literacy is how to directly execute low
291753 - level decisions in the brain which accumulate into higher
291754 - order structures for understanding and influencing the
291755 - complexity of daily life. An example is assembling a very
291756 - low level understanding about the meaning of an "a" symbol
291757 - in relation to a "p" symbol, which originally evolved from
291758 - ideas about associating sounds with things, but has now
291759 - evolved into merely an abstract representation waiting for
291760 - association with other symbols to form a construct that is
291761 - meaningful to human needs, for example food; and, so,
291762 - associating an "a" with a "p" might eventually be fully
291763 - assembled to express a very complex thought like an
291764 - "apple." Alphabet technology uses simple conventions in
291765 - order to represent the complexity of existence with a
291766 - simple device of separating symbols for a word with less
291767 - space than separates words themselves. Similarly,
291768 - separation showing one thought has ended, and a new,
291769 - related thought building a higher order construction
291770 - begins by using a special symbol called a period. A still
291771 - higher order chunk of related thinking constructing a
291772 - larger meaning is identified with the a simple device to
291773 - construct a paragraph using a blank line or indentation.
291774 - The larger meaning of a paragraph or series of paragraphs
291775 - might be summarized with a headline, and the meaning of
291776 - all the paragraphs and chapters is summarized with the
291777 - title or subject of a book or a paper.
291778 -
291779 - [On 040216 Gary explains process of functionality
291780 - stabalizing to improve productivity. ref SDS 22 A001
291782 - ..
291783 - The mechanics of literacy are based on very simple rules
291784 - for using alphabet technology to create associations that
291785 - construct separate "thoughts," explained in POIMS.
291786 - ref OF 3 ER3G Steven Pinker calculates the alphabet gives
291787 - people the power to form 100 trillion different 10 word
291788 - sentences using the simple commands of literacy, reported
291789 - on 990329. ref SDS 2 ZN6G Similarly, SDS provides simple,
291790 - direct ways to execute commands for accomplishing
291791 - important tasks as part of an integrated system between
291792 - the senses and the dynamics of the real world. Humans are
291793 - wired biologically for the hands to leverage the power of
291794 - the brain through continual feedback loops, as in driving
291795 - a car, driving a nail, even giving a speech, people drive
291796 - their point home with gestures. Given this innate design,
291797 - executing commands directly through function keys provides
291798 - immediate feedback to the brain that permits harmonious
291799 - integration of tasks, called out in POIMS. ref OF 4 8559
291800 - Like literacy, for knowledge work, to be effective, there
291801 - must be a set of basic commands to execute that remain
291802 - stable, so the tools can be used routinely with confidence
291803 - to concentrate on using Communication Metrics skills, set
291804 - out on 001219, ref SDS 15 4W4L, to improve higher order
291805 - knowledge professions using "intelligence" to connect the
291806 - dots along the scale of human cognition set out in NWO.
291807 - ref OF 11 XF6F
291809 - ..
291810 - An example illustrating the importance of stable tools
291811 - that are fast and easy to use, discussed above, is shown
291812 - by Brian Lincoln's letter on 000825 that reported meeting
291813 - with Doug Engelbart on the design for an OHS/DKR software
291814 - program based on the Augment NLS design. ref SDS 13 0F5F
291815 - Brian explained frustration from delay navigating through
291816 - a lot of menus to execute commands, and he reported that
291817 - Doug concurred. ref SDS 13 PX3M
291819 - ..
291820 - The core issue is what commands are needed and how can
291821 - commands be executed immediately and routinely based on
291822 - situational awareness without the overhead burden of
291823 - conscious consideration, so there is no disruption in the
291824 - flow of connecting the dots in the mind to construct
291825 - correlations, implications and nuance into useful stories
291826 - and ideas for getting work done on time and within budget.
291827 - There is an obvious tension between adding commands to
291828 - automate more tasks that improve productivity, and having
291829 - a physical limit on the number of function keys. Even if
291830 - more function keys were added, this would simply defer the
291831 - day of reckoning when there are not enough. SDS solves
291832 - this by using F1 to scroll through a profile level,
291833 - providing an unlimited number of commands that can be
291834 - executed with 1, 2 or 3 steps. Others have used letters
291835 - on the keyboard for functions like Ctrl S, Ctrl F, Ctrl C.
291836 - In recent years, SDS has found ways to consolidate and
291837 - multi-task function keys in order to execute more commands
291838 - without increasing the number of keys. This is more
291839 - efficient, but compounds the initial learning curve, since
291840 - it requires situational awareness.
291842 - ..
291843 - The most recent example is the change to F3 in an SDS
291844 - record that previously only called a Diary Summary, but
291845 - now captures control fields for replication to another
291846 - record, or captures headlines for assigning descriptions
291847 - in the organic structure for a new subject account,
291848 - developed on 040120. ref SDS 21 0001
291850 - ..
291851 - Would like to see some studies on how people have
291852 - addressed the problem Brian and Doug raised on 000825.
291853 - ref SDS 0 JQ9W How can the lesson learned from 3,000
291854 - years of a stable literacy technology be applied to
291855 - empower the next 3,000 years with the power of knowledge
291856 - using an extended set of stable SDS functions? ref SDS 0
291857 - JQ4J
291858 -
291859 - [On 040216 Gary explains process of functionality
291860 - stabalizing to improve productivity. ref SDS 22 A001
291861 -
291863 - ..
291864 - Gary continues...
291865 -
291866 - 3. Some very interesting reading on the struggles to evolve a DKR
291867 - / OHS.
291869 - ..
291870 - 4. Nobody seemed to be willing to take what they had and specify a
291871 - prototype or testbed.
291873 - ..
291874 - Letter responding to Gary submits record showing extensive efforts to
291875 - specify a prototype. ref SDS 0 5H4P and ref SDS 0 5H7U
291877 - ..
291878 - Gary continues...
291879 -
291880 - 5. They had a number of the technical answers and seemed to have
291881 - been stumped by the desire to create the end result in one
291882 - step.
291884 - ..
291885 - There may have been answers, but not enough experience to have raised
291886 - the key questions.
291888 - ..
291889 - Gary continues...
291890 -
291891 - 6. Several of the technical approaches appear to have merit for
291892 - what they were trying to do, but it doesn't work when you
291893 - aren't sure what it is you are trying to do and are willing to
291894 - do it poorly at first and improve it based on use and
291895 - experience.
291897 - ..
291898 - 7. Thanks,
291900 - ..
291901 - 8. Gary
291903 -
291904 - 1. Subject: NLS Video review; Evolution from Discovery to Viability
291905 - Date: Fri, 23 Jan 2004 16:42:05 -0800
291915 - ..
291916 - 2. Gary,
291917 -
291918 - Updated the record with the new location on Eric Armstrong's
291919 - website provided in your letter today, per above. ref SDS 0
291920 - U58K By copy, Eric can comment to refine accuracy of citations
291921 - to his work.
291922 -
291923 -
291924 -
2920 -
SUBJECTS
Engelbart, Doug's 1972 Paper Technology Alone Not Enough for KM Bette
Engelbart, Doug Augment NLS Gary Comments on Eric Armstrong's Review
Armstrong, Eric Augment NLS Review Video Tape Nobody Willing to Speci
Augment NLS Gary Comments on Eric Armstrong's Review of Video Tape of
Breakthrough Design Work with Poor Technology Long Enough to Discover
Augment NLS SDS Similar Terry Winograd at Stanford
Augment NLS Gary Comments on Eric Armstrong's Review of Video
4009 -
401001 - ..
401002 - Augment NLS Prototype for OHS/DKR and Knowledge Management
401003 - Knowledge Requires Experience Not Talking about Information
401004 - Innovation Requires Foundation from Lucky Breakthrough
401005 -
401006 -
401007 - 3. Your observation that nobody at the time in the 1960s seemed to
401008 - take what had been developed for Augment NLS, and specify a
401009 - prototype or test bed, ref SDS 0 U58U, could be clarified with
401010 - the record on 000120 when Doug assembled a group to work on
401011 - this task. At that time, there was discussion to define
401012 - "knowledge" in a way that enables technology to advance beyond
401013 - traditional information methods, implied by the goal of a
401014 - Dynamic Knowledge Repository. ref SDS 4 5063
401016 - ..
401017 - 4. Looking back, this may be too much to ask, and so may explain
401018 - why innovation often seems to emerge by accident when someone
401019 - stumbles onto "x" by looking for "c." In any case, at that
401020 - time, following your dictum, the team pressed ahead to build a
401021 - DKR by starting in the middle, illustrated by Eric's letter on
401022 - 000208. ref SDS 5 0001
401024 - ..
401025 - 5. Months later on 000615 the team suddenly discovered there
401026 - wasn't enough knowledge to build a knowledge repository.
401027 - ref SDS 9 6271, following Eric's lead on 000503. ref SDS 8 5033
401028 -
401029 -
401030 -
401031 -
4011 -
SUBJECTS
Augment/NLS, 000124
OHS/DKR Design Based on SDS Eric Armstrong
Finding Information When Needed Faster Easier Because SDS Has Natural
SDS New Way Working Learn KM Pilot Test Experiment SDS Gain Experienc
OHS/DKR Architecture Based on SDS Design Eric Armstrong
5407 -
540801 - ..
540802 - SDS Inspired Objectives for OHS/DKR Design
540803 - OHS/DKR Architecture Based on SDS Support for OHS/DKR Team
540804 -
540805 -
540806 - 6. Later, on 000824 Eric reported in a letter that Doug planned to
540807 - model the OHS/DKR architecture on the SDS design. ref SDS 12
540808 - 0001
540809 -
540811 - ..
540812 - Requirements for OHS/DKR Applied Augment NLS Prototype
540813 - OHS/DKR Launch Plan Based on NLS Experience Not the SDS Design
540814 - SDS Extends OHS/DKR Requirements and Augment NLS Capabilities
540815 -
540816 -
540817 - 7. Then on 001025 Doug applied experience developing and using
540818 - Augment NLS, and writing about goals for technology over a 40
540819 - year career, to publish requirements in an OHS/DKR launch plan
540820 - that includes the innovations you list today. ref SDS 14 G3W8
540822 - ..
540823 - 8. After seeing SDS demonstrated at Stanford on 011219, Terry
540824 - Winograd commented that SDS reminded him of seeing Doug
540825 - demonstrate Augment NLS in 1968. ref SDS 16 Y48J, suggesting
540826 - some common ground between Augment NLS and SDS despite
540827 - occurring 20 years apart and without knowledge of Doug or the
540828 - prior work. This reflects efforts to solve the same problem of
540829 - improving management. Reviewing the OHS/DKR Launch plan with
540830 - POIMS helps understand SDS in relation to Augment NLS. For
540831 - example, you have noted a few things SDS supports that
540832 - strengthen the intelligence process set out in POIMS, including
540833 - headlines, record segments and subjects for multiple views to
540834 - manage personal and organizational memory in "chunks" that fit
540835 - within limited span of attention. Doug commented on this issue
540836 - in a call reported on 020128. ref SDS 17 IK96
540837 -
540838 -
540839 -
540840 -
5409 -
SUBJECTS
Intelligence Connecting Dots Enhanced by SDS Design for Record Segmen
5503 -
550401 - ..
550402 - Connecting Dots Enhanced by SDS Design for Record Segments
550403 - SDS Design for Record Segments Enhances Connecting Dots
550404 - Record Segments Multiple Views Enhances Connecting Dots
550405 - Multiple Views Record Segments Enhances Connecting Dots
550406 -
550408 - ..
550409 - 9. A lesson learned is that segmenting the record significantly
550410 - increases opportunity for connecting the dots into alternate
550411 - patterns that yield new ideas and deeper understanding about
550412 - causation and point to potential causation to guide investing
550413 - time for discovery that is the engine of human progress.
550415 - ..
550416 - 10. My guess is that combining external thoughts in documents with
550417 - a diary or journal of internal thoughts integrates time and
550418 - information management with organization, analysis, alignment,
550419 - summary and feedback. Applying the "intelligence" process by
550420 - integrating past, present and future through a schedule and
550421 - diary system helps advance from information to a culture of
550422 - knowledge. You have previously noted the role of "integration"
550423 - in SDS; among many, see the record on 030316. ref SDS 18 EV4N
550425 - ..
550426 - 11. Notice, this discovery is an example of "lessons learned" that
550427 - began to take form on 000425, ref SDS 7 0480, and which you
550428 - asked about on 040102, leading to work on strengthening this
550429 - issue. ref SDS 19 PA68
550430 -
550431 -
550432 -
5505 -
SUBJECTS
Transformation Early Adopters Build Hope Faith
Foster Culture of Knowledge Communication Link Cite SDS POIMS for Fou
Faith User Base Early Adopters Build Hope in Transformation Good Mana
Johnson, Gary Hope User Base Early Adopters Build Faith in Transforma
Beyond Reach Sour Grapes Knowledge Management Too Difficult to Develo
Hope User Base Early Adopters Build Faith in Transformation
Beyond Reach Sour Grapes Improvement Giving Up Nobody Listens What's
6409 -
641001 - ..
641002 - Transformation Lesson Learned Early Adopters Build Hope Faith
641003 - Lesson Learned Transformation Early Adopters Build Hope Faith
641004 - User Base Early Adopters Build Hope Faith in Transformation
641005 - Hope User Base Early Adopters Build Faith in Transformation
641006 -
641008 - ..
641009 - 12. One thing seems pretty clear is the importance of people using
641010 - SDS. To evolve beyond discovering breakthroughs that show
641011 - promise of utility, requires the work you are doing and Jerry
641012 - is working toward. As related in the 3-step strategy of
641013 - relentless pressure helping people work intelligently, set out
641014 - on 040102, each day you use SDS gives people hope and builds
641015 - faith by demonstrating the viability of "turning straw into
641016 - gold" by converting information into knowledge. ref SDS 20 8Q3N
641018 - ..
641019 - 13. Most people will not try unless they feel there is a viable
641020 - chance of success. By using SDS, you and Jerry make real the
641021 - dream of the ages for augmenting the universal power of
641022 - alphabet technology by placing the power of knowledge in the
641023 - hands of everyone, per our telecon yesterday. As noted in NWO,
641024 - this is the lever Archimedes had in mind for lifting the world.
641025 - ref OF 14 5654
641026 -
641027 -
641028 -
641029 -
6411 -
SUBJECTS
2nd Act to Follow Up Powerful Ingredient of Transformation Annual Revie
Understanding Fragile Gets It For the Moment that Management in 21st Ce
Teach Educate Nancy Gary Prepared Special Word Version o
Understanding Fragile Gets It For the Moment that Management in 21st Ce
Meetings Discussion SDS and Report Use in the Record of Meetings and Da
7407 -
740801 - ..
740802 - Spreading Word Teach Educate Enlighten Enables Transformation
740803 -
740804 - Follow up ref SDS 19 8Q3N.
740805 -
740806 - 14. Lets keep pushing ahead on the soft targets where people talk
740807 - about communication, productivity, information overload,
740808 - earnings, nobody can find anything, collaboration, command
740809 - control and connecting the dots of cause and effect to generate
740810 - useful intelligence. These issues come up every day, so there
740811 - is continuing opportunity to explain, to teach, to enlighten by
740812 - spreading the word wide as the waters, per planning for a 2nd
740813 - Act, set out in the annual review on 040102, ref SDS 20 1L30,
740814 - and shown in goals for 2004. ref SDS 20 8Q3N
740816 - ..
740817 - 15. Rod
740819 - ..
740820 - [On 040216 Gary expanded ideas for speaking at professional
740821 - events by introducing SDS and Com Metrics with an exercise
740822 - to illustrate the power of knowledge based on alphabet
740823 - technology using the title "Man's greatest inventions."
740824 - ref SDS 23 JH4G
740825 -
740826 -
740827 -
740828 -
740829 -
740830 -
740831 -
740832 -
740833 -
740834 -
7409 -