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1...An immediate step that could advance this idea would be
CONTACTS
0201 - CSG Systems Inc. O-00000795 0404
020101 - Mr. Jerry J. Nord
0202 - Boeing O-00000816 0505
020201 - Mr. Garold L. Johnson
020203 - Modeling and Simulation O-00000816 0505
SUBJECTS
Teleconference CSG SDS Project Launch
Project Launch Plan SDS at CSG Teleconference
Plan Launch SDS Project at CSG Teleconference
CSG Teleconference SDS Project Launch
1606 -
1606 - ..
1607 - Summary/Objective
1608 -
160801 - Follow up ref SDS 82 0000. ref SDS 78 0000.
160802 -
160803 -
160804 -
160805 -
160806 -
160808 - ..
1609 -
1610 -
1611 - Discussion
1612 -
161201 - SDS Project Launch Meeting...
161202 -
161203 - This meeting continues prior work to enable CSG employees to use SDS
161204 - for the purpose of business evaluation called out in the Agreement,
161205 - ref OF 1 0001, signed on 030724.
161207 - ..
161208 - 1. Attendance...
161209 -
161210 - Jerry Nord Accomplishments on SDS...
161211 -
161212 - a. SDS installed
161213 -
161214 - On 031209 submitted update to Gary that explains
161215 - scope of recent improvements, which need to be installed
161216 - now on Jerry's computer. ref SDS 85 0001
161218 - ..
161219 - b. SDS records produced, discussed below.
161220 -
161221 - This has been deferred while things get caught up at
161222 - CSG, per discussion last week on 031203. ref SDS 82 WA4N
161224 - ..
161225 - c. Strategic vision, below. ref SDS 82 O76R
161226 -
161227 -
161228 -
161229 -
1613 -
SUBJECTS
3-layer Architecture Strategy Build Experience Base Improve Work With
Attitudes Change Steve Gary's Boss Wants History Button to Press for
Attitudes Change from Experience Using SDS for Good Management POIMS
3-layer Architecture Transformation Re-tool SDS Learn 8 Steps for Com
Acceptance Selling SDS Steady Exposure to SDS Records Applies Theory
Progress Transformation Steve Gary's Boss at Aerospace company on Proje As
Acceptance Selling SDS Steady Exposure to SDS Records Applies Theory
Intranet SDS Support Steve Goldman Requests SDS Links Active on Boei
2510 -
251101 - ..
251102 - Gary Accomplishments on SDS...
251103 - Transformation Using SDS Intelligence on Intranet
251104 -
251105 -
251106 - a. Circle of Advocates, ref SDS 71 4284,
251107 -
251108 - Gary reports more progress on this today in connection
251109 - with using the company intranet to distribute SDS
251110 - records.
251111 -
251113 - ..
251114 - b. Company Intranet, ref SDS 71 2I7N
251115 -
251116 - Gary's boss, Steve, came to Gary's office today and
251117 - requested that the project record be transferred to the
251118 - company intranet so that everybody can use the links for
251119 - timely access to project history that verifies accuracy
251120 - and expands span of attention for understanding context,
251121 - as shown in Gary's record earlier this morning.
251122 - ref SDS 86 0001 Gary now has an assignment to transfer
251123 - SDS records to the company intranet. This request today
251124 - aligns with Steve's review of the same issue on 030730,
251125 - ref SDS 44 TT9O, also with the report on 030822 when
251126 - Steve theoroized about the benefits of having a "history
251127 - button" to support project management during meetings,
251128 - and Paul noted that Gary is the "history button" on the
251129 - project. ref SDS 54 NH5N Paul has also cited benefits
251130 - of having SDS records available on line, reported on
251131 - 031205, ref SDS 82 RS6W, after noting the importance of
251132 - organizational memory on 031201. ref SDS 80 IR4V
251133 -
251134 - [On 040115 Steve announced at a staff meeting that
251135 - Gary will provide project records on the company
251136 - intranet for timely access by everyone. ref SDS 92
251137 - 8Y5Y
251139 - ..
251140 - [On 040326 Gary discusses intranet support for SDS
251141 - with the Operations Manager, Gil. ref SDS 97 NK4O
251143 - ..
251144 - c. Action Item Review with Paul, ref SDS 71 427M,
251145 -
251146 - Interest by Steve in using Aerospace company's intranet to "turn on
251147 - the light" of intelligence for the project, will empower
251148 - Paul and others to follow up on action items without
251149 - having to meet with Gary. Action item review increases
251150 - synergy between the strengths of SDS for augmenting
251151 - personal knowledge by leveraging collaboration among the
251152 - entire team. Collaboration grows the circle of
251153 - advocates for SDS, per above. ref SDS 0 PG7F
251154 -
251155 - [On 040529 discussions with ACE group; possibility
251156 - of Gary being assigned liaison to develop intranet
251157 - support for the M&S group, that could result in
251158 - making SDS links active. ref SDS 98 ID8T
251160 - ..
251161 - d. David Allen, Franklin and Covey.
251162 -
251163 - On 031113 Gary reviewed software from Franklin and
251164 - Covey. ref SDS 78 TS4K
251166 - ..
251167 - Today, Jerry cited personal exeprience, previously noted
251168 - on 031113, ref SDS 78 TS60, showing that work product
251169 - using Franklin and Covey software does not support the
251170 - tasks Franklin and Covery maintain are needed for good
251171 - management.
251173 - ..
251174 - On 921205 Covey lists 7 habits that enable successful
251175 - management. ref SDS 6 4080
251176 -
251178 - ..
251179 - Rod Welch Accomplishments on SDS...
251180 -
251181 - a. Completed SDS version 4, and submitted to Gary on
251182 - 031209 for initial testing. ref SDS 85 0001
251183 -
251184 - Scope of version 4 explained on 031208. ref SDS 84 QO4O
251186 - ..
251187 - b. Updated history of SDS development and evolution of
251188 - versions 1 - 4, listed in record on 000723. ref SDS 26
251189 - 0008 Summary of SDS development is listed on 031208.
251190 - ref SDS 84 OS60
251191 -
251192 -
251193 -
251194 -
251195 -
251196 -
2512 -
SUBJECTS
Tom Submit Report on SDS Project Launch Teleconference Demon
Began Writing Reports on Meetings Acquired Ex-oficio Titl
Scribe Outdated Title for 21st Century Requirements to Perform Analys
2805 -
280601 - ..
280602 - Productivity Improves by Working "Intelligently"
280603 - Reporting Demonstrates Potential for Better Productivity
280604 -
280605 - Follow up ref SDS 82 WA4N, ref SDS 78 WA4N.
280606 -
280607 - Do holidays look like there might be time for SDS?
280608 -
280609 -
280610 -
280611 -
280612 -
280613 -
280614 -
280615 -
2807 -
SUBJECTS
Time Estimate Learning Implementing SDS
1 Hour on Job for Learning SDS Requires Home Work Tom Gilbert
3204 -
320501 - ..
320502 - 2. Launch Plan and Estimate of Time 1 Hour on Job and Home Work
320503 -
320504 - Follow up ref SDS 68 LG4H.
320505 -
320506 - We decided to defer learning SDS until conditions at CSG change
320507 - so there is time to invest on this effort, per above.
320508 - ref SDS 82 WA4N
320509 -
320510 -
320511 -
320512 -
320513 -
320514 -
320515 -
3206 -
SUBJECTS
Learn SDS 1st Project for Applying SDS at CSG for 2 Months
3403 -
340401 - ..
340402 - Learning SDS First "Project" to Apply SDS and Com Metrics
340403 -
340404 - Follow up ref SDS 82 FI5G, ref SDS 78 FI5G.
340405 -
340406 - Want to relieve any pressure to invest time on learning SDS
340407 - until things quiet down at CSG.
340408 -
340409 -
340410 -
340411 -
340412 -
340413 -
3405 -
SUBJECTS
CSG Wants Immediate Return Benefits Improve Management Rod Can Do Pro
3503 -
350401 - ..
350402 - Benefits from Com Metrics Can Commence with Pro Bono Support
350403 -
350404 - Follow up ref SDS 82 WB36, ref SDS 78 WB36.
350405 -
350406 - Did not discuss this opportunity.
350407 -
350408 -
350409 -
350410 -
350411 -
350412 -
3505 -
SUBJECTS
Meeting Daily Between Tom Gilbert and Jerry Nord and Rod Welch Avoid
Dark Avoid Maintain Frequent Daily Contact by Phone Email Communicati
Best Practices Communication Regular Avoid Going Dark Maintain Freque
4605 -
460601 - ..
460602 - Communication Daily for Learning SDS Reported in SDS Record
460603 -
460604 - Follow up ref SDS 82 WB39, ref SDS 78 WB39.
460605 -
460606 - Plans on 021023 for increased communication on SDS, ref SDS 71
460607 - RN4J, have been frustrated by events at CSG, per above,
460608 - ref SDS 82 WA4N, because there isn't enough time to think about
460609 - SDS, per challenges described on 970910. ref SDS 19 3479
460611 - ..
460612 - Jerry feels things have now settled down. He will call this
460613 - evening to continue the discussion today, and will call again
460614 - on Monday to work on preparing SDS records.
460615 -
460616 -
460617 -
460618 -
460619 -
460620 -
460621 -
460622 -
4607 -
SUBJECTS
Dates Change Agreement that to Reflect Revised Starting Dates Agreeme
Gilbert, Tom Listed as Signature on Revised Agreement on SDS Review a
Amendment that Changes Dates to Reflect Revised Starting Dates Agreem
Approved CSG Performing Agreement on Using SDS
Amendment that Changes Dates to Reflect Revised Starting Dates Agreem
7307 -
730801 - ..
730802 - 3. Agreement Revisions on Time and Staff
730803 -
730804 - Follow up ref SDS 68 VA4S.
730805 -
730806 - Rod is still behind schedule on amending the Agreement, planned
730807 - to have been submitted on 031020. ref SDS 68 8W9Q Delay is not
730808 - critical, because the Contract can be amended anytime prior to
730809 - the expiration next February, 2004. ref OF 1 0449
730810 -
730811 -
730812 -
730813 -
730814 -
7309 -
SUBJECTS
SDS Installation for Jerry Nord Completed to Complement Tom Gilbert L
Nord, Jerry Install SDS on CSG Network to Learn and Use SDS
Teleconference CSG SDS Project Launch
7605 -
760601 - ..
760602 - Install SDS on Jerry's Computers
760603 -
760604 - Follow up ref SDS 82 WA6P, ref SDS 78 WA6P.
760605 -
760606 - Discussed today updating SDS on Jerry's office and home
760607 - computers to use recent improvements, per above, ref SDS 82
760608 - PG90, and listed in the record on 000824. ref SDS 27 SP5O
760610 - ..
760611 - We need to do some testing to verify everything is working,
760612 - including transfer batch files, noted during the conference
760613 - call on 031113. ref SDS 78 TY4M
760614 -
760615 -
760616 -
760617 -
760618 -
760619 -
760620 -
7607 -
SUBJECTS
Medit Features for Programming Microsoft Outlook Express and Word to
7703 -
770401 - ..
770402 - Strategic Vision
770403 - 4. Briding Gap Between IT and Knowledge Using SDS
770404 -
770405 - Follow up ref SDS 78 O76R, ref SDS 68 O76R.
770406 -
770407 - Questions on SDS in relation to the application Jerry and
770408 - Jonathan are developing to improve Microsoft programs have been
770409 - deferred, per telecon on 030930. ref SDS 60 4Q5N Issues on
770410 - SDS data base structure that uses "time" as an organizing
770411 - methodology are addressed in the record on 890523. ref SDS 1
770412 - P13O On 910810 Morris described the SDS as a dynamic
770413 - integration of relational and hierarchial data base methods.
770414 - ref SDS 3 7793
770416 - ..
770417 - Nothing significant resulted from the professional event that
770418 - indicates Microsoft discovered any ideas for adding value to
770419 - software programs in order to recover and retain market share
770420 - from Linux and others, which Jerry indicated on 031113 might be
770421 - a goal for Microsoft. ref SDS 78 ND52
770423 - ..
770424 - Gregory Polak
770425 -
770426 - Jerry has contacted Gregory about supporting the SDS
770427 - project. Jerry submitted a letter to Gregory with links to
770428 - the history of SDS in the record on 000723, ref SDS 26
770429 - 0001, and other resources.
770431 - ..
770432 - Jerry will talk to Gregory on Sunday about Com Metrics and
770433 - SDS, as explained in POIMS. ref OF 3 6221
770435 - ..
770436 - Jerry explained a broad vision to work on transitioning from
770437 - Microsoft programs like Outlook, Word, Excell and Powerpont to
770438 - using SDS as a spreadsheet for knowledge to perform
770439 - Communication Metrics, explained in POIMS. ref OF 6 1232
770441 - ..
770442 - Jerry asked about the letter this morning to Gary, ref SDS 87
770443 - XV8I, that shows growing market demand for better personal and
770444 - organizational memory, citing Eric Armstrong's letter asking
770445 - the OHS/DKR group, ref SDS 87 XV4Y, for help finding
770446 - information to support a letter he was writing. ref SDS 87 024L
770447 - This evidence shows a new attitude about linking and that
770448 - conventional search methods are not effective. ref SDS 87 0258
770449 - Another example in the same record indicates that finding
770450 - information seems like a fairly broad requirement that people
770451 - encounter everyday on the job. ref SDS 87 5B5H On 011003 Eric
770452 - complained that productivity is paralyzed because nobody can
770453 - find anything without SDS. ref SDS 33 EC5N
770454 -
770455 - [On 031212 Jerry called and discussed transformation from
770456 - information technology to support for knowledge work.
770457 - ref SDS 88 0001
770459 - ..
770460 - Jerry noted that Eric wrote a month earlier on 010916 that SDS
770461 - enables amazing memory with methods that obviously work.
770462 - ref SDS 32 0001, and Jack Park reported on 011003 nobody else
770463 - has any clues to solve the problem. ref SDS 33 O74L
770465 - ..
770466 - Better memory to remember where to find find key information
770467 - quickly and accurately is a good way to begin explaining SDS.
770468 - Research on 900319 showing that better memory aids human
770469 - reasoning, ref SDS 2 0005, supports the idea that SDS helps
770470 - people work intelligently by leveraging innate mental capacity
770471 - to remember the gist of the story, explained in POIMS.
770472 - ref OF 5 2301 and ref OF 6 KH8J
770474 - ..
770475 - Jerry asked about strategy for transformation to create a
770476 - market for selling SDS. We discussed several steps....
770477 -
770478 - 1. Jerry's plans to develop and sell a new product that has
770479 - some SDS features beginning with the addon he and Jonnathan
770480 - are developing for Outlook, that can then be incrementally
770481 - increased so that people gradually become familiar with
770482 - using knowledge tools over a span of 5 - 10 years. As
770483 - more people become familiar with more SDS capabilities,
770484 - demand will grow into a new market for Communication
770485 - Metrics to work intelligently using SDS, as Gary is doing
770486 - at Aerospace company.
770488 - ..
770489 - Jerry will review the history of SDS development to see how
770490 - the program began and was improved incrementally through
770491 - subsequent versions over the past 20 years, for clues on
770492 - initial steps to improve Microsoft programs.
770493 -
770494 - [On 031215 Jerry reported having reviewed the history
770495 - of SDS. ref SDS 89 GO4G
770497 - ..
770498 - Jerry's project might be aided by Morris' experience when
770499 - he began work on a Windows version of SDS, reported on
770500 - 950802. ref SDS 14 3088
770501 -
770502 -
770503 -
770504 -
7706 -
SUBJECTS
Strategy Build Experience Base Improve Work Without People anging W
Steady Exposure to SDS Records Applies Theory of Transformation in Bo
Steady-as-she-goes 3-layer Architecture Strategy Build Experience Bas
Change Attitudes from Experience Using SDS for Good Management POIMS
Attitudes Change Demand for SDS Links Grows Boss Wants Links in Email
Delicate Path Pushing SDS Visibility SDS for Better Organizational Me
3-layer Architecture Bridge Gap 2 Worlds IT Transformation to KM Over
Cultural Change Management Practice Work Role in 1930s 1940s Secretar
Relentless Pressure Exposure Steady to SDS Records Applies Theory of
Resist Improvement Culture Reversed Relentless Pressure Converts Resi
Culture Change Resisted Overcome by Relentless Pressure Converts Resi
Selling SDS Gaining Acceptance Steady Exposure to SDS Records Applies
AD14 -
AD1501 - ..
AD1502 - Relentless Pressure Enables Transformation
AD1503 - 3-layer Design Discovers Power of Knowledge by Experience
AD1504 - Steady Exposure Overcomes Resistance to Improvement
AD1505 - Transformation Enabled by Experience to New Way Working
AD1506 -
AD1507 -
AD1508 - 2. Gary explained work at Aerospace company to transform from information
AD1509 - to a culture of knowledge by using SDS to deliver useful
AD1510 - intelligence. Exposure for months and years to better
AD1511 - command and control of the work, explained in POIMS,
AD1512 - ref OF 7 1113, breeds familiarity with SDS records that
AD1513 - grows into demand for working intelligently to save time
AD1514 - and money. Gary recalled a book that presented a principle
AD1515 - of "Relentless Pressure" for helping people become familiar
AD1516 - with new ideas. This concept supports the strategy for a
AD1517 - 3-layer architecture adopted this past April on 030430, and
AD1518 - discussed again on 030524 under a plan for "steady-as-she-
AD1519 - goes," to "fly under the radar" by exposing SDS slowly that
AD1520 - avoids alienating the people who need help. ref SDS 38 9X62
AD1521 -
AD1522 - [On 040102 year in review shows progress on steady
AD1523 - support for Com Metrics provides relentless pressure to
AD1524 - accomplish transformation. ref SDS 90 WI3H
AD1526 - ..
AD1527 - [On 040116 Gary reports efforts by company staff to
AD1528 - obtain approval for using SDS. ref SDS 93 4L64
AD1530 - ..
AD1531 - Steady exposure applying the eight (8) steps using SDS for
AD1532 - Communication Metrics, listed on 001219, ref SDS 29 4W4L,
AD1533 - eventually reaches a critical mass of understanding that
AD1534 - converts a "new way of working" into a familiar way of
AD1535 - working "intelligently" to save time and money, as reported
AD1536 - by USACE on 971007. ref DRP 3 0001 Transforming culture
AD1537 - from opposing good management to improve earnings takes
AD1538 - time for reasons cited by Morris on 990527. ref SDS 22 1233
AD1539 - Improvement can only occur gradually because "intelligence"
AD1540 - is not a familiar practice on the job, and so at first good
AD1541 - management seems funny, foreign and alien, noted at Intel
AD1542 - on 990713. ref SDS 23 2150 Steady exposure of SDS records
AD1543 - creates relentless pressure that gradually educates people
AD1544 - about the power and benefits of knowledge from adding
AD1545 - intelligence to information. Removing ignorance through
AD1546 - experience makes people feel comfortable enough to overcome
AD1547 - fear of accountability that makes demand for SDS latent.
AD1548 - Ignorance and fear foster a culture of denial that
AD1549 - intelligence support is required for good management
AD1550 - because without SDS to manage growing complexity under new
AD1551 - realities of the 21st century, knowledge that brings
AD1552 - accountability seems like an "unsound" working method,
AD1553 - noted by Lynn Conway reported on 960612. ref SDS 16 1368
AD1554 -
AD1555 - [On 040102 review using SDS at major company shows
AD1556 - progress on learning 8 steps for Communication Metrics.
AD1557 - ref SDS 90 529F
AD1559 - ..
AD1560 - When transformation occurs the power of culture that makes
AD1561 - demand for SDS latent by resisting improvement dramatically
AD1562 - changes. The number of people requesting support for
AD1563 - working "intelligently" suddenly expands, because saving
AD1564 - lives, time and money are core drives of human biology.
AD1565 - The dynamics that fuel the growth of markets for SDS are
AD1566 - latent, because up until now the ability to augment human
AD1567 - intelligence with technology seemed beyond reach, noted by
AD1568 - Morris on 990718. ref SDS 24 2592 Earlier at Intel on
AD1569 - 960315 Communication Metrics support seemed "futuristic."
AD1570 - ref SDS 15 4545, which is another way of saying funny,
AD1571 - foriegn and alien to people on the job today. Since need
AD1572 - for "intelligence" expands every day under new realities of
AD1573 - a new world order, cited by...
AD1575 - ..
AD1576 - NWO.............................. ref OF 11 4925
AD1577 - Andy Grove............... 980307, ref SDS 20 LW42
AD1578 - Henry Kissinger.......... 940609, ref SDS 10 4238
AD1579 - Peter Drucker............ 931130, ref SDS 8 1855
AD1581 - ..
AD1582 - ...pressure from growing need for support and the expanding
AD1583 - power of SDS that makes good management fast and easy is a
AD1584 - volitle recipe just waiting to explode when latent demand
AD1585 - boils over by...
AD1587 - ..
AD1588 - Throwing a match on it!!
AD1589 -
AD1590 - ...as Bill Benkavich noted on 970611. ref SDS 18 0900
AD1592 - ..
AD1593 - Gary's progress reported today getting feedback from his
AD1594 - boss, Steve, suggesting that putting SDS records on the
AD1595 - Aerospace company intranet would turn on the light of "intelligence"
AD1596 - ref SDS 0 PG7F, shows progress on the strategy to build
AD1597 - demand for SDS by applying relentless pressure delivering
AD1598 - useful work product to busy people on the job.
AD1599 -
AD1601 - ..
AD1602 - 3. Education fosters a culture of knowledge by eliminating
AD1603 - ignorance, fear and denial about the benefits of working
AD1604 - intelligently. Education comes from books, advertising and
AD1605 - All of us need to work on explaining SDS and Com Metrics,
AD1606 - including submit papers and speaking at professional events
AD1607 - based on SDS foundational documents, planned on 020924.
AD1608 - ref SDS 37 0001
AD1610 - ..
AD1611 - An example is the inquiry from Gopal Kapur at the Center
AD1612 - for Project Management on 031206. ref SDS 83 0001 Project
AD1613 - management events provide a path for helping people
AD1614 - transition from inforamtion to knowledge tools by extending
AD1615 - traditional training on cost and schedule control to
AD1616 - include Communication Metrics, planned on 031206.
AD1617 - ref SDS 83 HU6H
AD1619 - ..
AD1620 - An immediate step that could advance this idea would be
AD1621 - for Jerry to review the Com Metrics survey questionaire
AD1622 - and develop planning for implementing the questionaire
AD1623 - along the lines illustrated by the website on the Center
AD1624 - for Project Management.
AD1626 - ..
AD1627 - [On 031212 Jerry called and discussed transformation from
AD1628 - information technology to support for knowledge work.
AD1629 - ref SDS 88 0001
AD1631 - ..
AD1632 - [On 010409 discussed seminar exposure with Raj at C4PM.
AD1633 - ref SDS 91 WE6L
AD1635 - ..
AD1636 - [On 040119 example of opportunity to educate people who
AD1637 - ask about SDS and Com Metrics capabilities. ref SDS 94
AD1638 - OH64
AD1640 - ..
AD1641 - [On 040228 Gary subitted a letter requesting information
AD1642 - on how to contact the Internet Service Provider (ISP),
AD1643 - Earthlink, for the Com Metrics website in order to take
AD1644 - action on the survey questionaire action item.
AD1645 - ref SDS 95 0001
AD1647 - ..
AD1648 - [On 040229 reviewed requirements for continual education
AD1649 - to enable continual learning that is the engine for
AD1650 - transformation to a culture of knowledge by exposing
AD1651 - people to experience that is explained by theory and
AD1652 - practice in foundational documents. ref SDS 96 OX3N
AD1653 -
AD1654 -
AD1656 - ..
AD1657 - Marketing Materials and Opportunity to Tell the SDS Story
AD1658 -
AD1659 - Follow up ref SDS 82 MC8L, ref SDS 78 MC8L.
AD1660 -
AD1661 - Jerry is working on submitting the scope of the Microsoft
AD1662 - Outlook addon program he and Jonathan are developing.
AD1663 -
AD1664 -
AD1666 - ..
AD1667 - 5. SDS Foundational Documents
AD1668 - Respond to Calls for Professional Papers
AD1669 -
AD1670 - Follow up ref SDS 82 GQ4L, ref SDS 78 GQ4L.
AD1671 -
AD1672 -
AD1673 -
AD1674 -
AD1675 -
AD1676 -
AD1677 -
AD1678 -
AD1679 -
AD1680 -
AD1681 -
AD17 -
Distribution. . . . See "CONTACTS"