CONTACTS 
0201 - CSG Systems Inc.                                                                                                                                                   O-00000795 0404
020101 - Mr. Jerry J. Nord

SUBJECTS
Teleconference CSG SDS Project Launch
Project Launch Plan SDS at CSG Teleconference
Plan Launch SDS Project at CSG Teleconference
CSG Teleconference SDS Project Launch

1606 -
1606 -    ..
1607 - Summary/Objective
1608 -
160801 - Follow up ref SDS 52 0000. ref SDS 49 0000.
160802 -
160803 -
160804 -
160805 -
160806 -
160807 -
160808 -
160810 -  ..
1609 -
1610 -
1611 - Discussion
1612 -
161201 - SDS Project Launch Meeting...
161202 -
161203 - This meeting continues prior work to enable CSG employees to use SDS
161204 - for the purpose of business evaluation called out in the Agreement,
161205 - ref OF 1 0001, signed on 030724.
161206 -
161207 -    1.  Attendance...
161208 -
161209 -        Jerry Nord Accomplishments on SDS...
161210 -
161211 -        a.  SDS installed
161213 -             ..
161214 -        b.  SDS records produced
161216 -             ..
161217 -        c.  See strategic vision, below. ref SDS 0 O76R
161218 -
161220 -         ..
161221 -        Gary Accomplishments on SDS...
161222 -
161223 -        a.  Circle of Advocates, ref SDS 52 4284,
161224 -
161225 -        b.  Aerospace company Intranet, ref SDS 52 2I7N,
161227 -             ..
161228 -        c.  Action Item Review with Paul, ref SDS 52 427M,
161229 -
161230 -
161232 -         ..
161233 -        Rod Welch Accomplishments on SDS...
161234 -
161235 -        a.  Launch other programs. ref SDS 50 0001
161236 -
161237 -               Seems to work sporadically; maybe Gary and Jerry
161238 -               have ideas on this. See exmaples below.
161239 -               ref SDS 0 YZ9N
161241 -                ..
161242 -               Gary called this morning about 1148 and reported testing
161243 -               suggests the length of the command is the problem, cited
161244 -               on 031020. ref SDS 50 F18I  Gary suggested some relief
161245 -               occurs by changing the length of the title from Schedule
161246 -               Diary System down to just SDS.  Tried this and it
161247 -               worked, which validates that filename length is the
161248 -               issue.  Looked for a switch using cmd.exe, but so far
161249 -               have not found anything that extends the length of the
161250 -               line that cmd.exe can handle.
161252 -                ..
161253 -               Gary submitted research showing a direction for solving
161254 -               the problem.  One source says W2K cmd.exe supports a 2K
161255 -               command line and this is accomplished by getting comspec
161256 -               and shell to point to cmd.exe.  Examination of System
161257 -               Properties seems to indicate that comspec already lists
161258 -               cmd.exe.  There does not seem to be a "shell"
161259 -               environment variable, so tried creating one with set
161260 -               command in sds.bat -- didn't seem to work.  When I
161261 -               created a shell command in System Properties, it
161262 -               replaced the assignment of comspec.  Going in circles
161264 -             ..
161265 -        b.  Menu system improved. ref SDS 51 0001
161267 -             ..
161268 -        c.  Subject report improved memory. ref SDS 55 9K5M
161270 -             ..
161271 -        d.  Support for Gary at Aerospace company
161272 -
161273 -            Daily calls to discuss strategy and tasks on increasing
161274 -            SDS visibility primarily through....
161275 -
161276 -            1)  SDS records on Aerospace company intranet to deliver anytime,
161277 -                anywhere "intelligence" so that people on the  combat
161278 -                project can experience added value from adding
161279 -                "intelligence" to information that produces knowledge.
161281 -                 ..
161282 -            2)  Develop a culture of knowledge by incorporating SDS and
161283 -                Commuication Metrics into the  combat project record of
161284 -                discussion, meetings, calls and correspondence as a
161285 -                express business system for adding "intelligence"
161286 -                support to daily management under the 3-layer
161287 -                architecture where one person helps many.
161289 -                 ..
161290 -            3)  Develop a circle of advocates by helping project staff
161291 -                and management engage the opportunity to accomplish the
161292 -                project mission primarily centered on CFISR by
161293 -                studying, deploying and improving SDS.
161294 -
161295 -                a)  Action item review with Paul will demonstrate
161296 -                    command and control of the work, which is a core
161297 -                    part of CFISR.
161299 -                     ..
161300 -                b)  Models and simulations can show benefits of adding
161301 -                    alignment to communication that reduces meaning
161302 -                    drift and aids organizational memory.
161304 -             ..
161305 -        e.  Support for Jerry at CSG
161306 -
161307 -
161309 -             ..
161310 -        f.  Reports SDS improved decision making. ref SDS 54 KS5N
161311 -
161312 -            Jerry related in a call this morning that he has explained
161313 -            SDS to colleagues at CSG.  His boss is skeptical.  A woman
161314 -            in the legal department seemed to understand the benefits
161315 -            of clear, concise, communication in creating a record that
161316 -            is helpful to resolve litigation, like the recent loss CSG
161317 -            suffered.  On 911130 Justice Stanley Mosk, who was a member
161318 -            of the California Supreme Court for 30 years, commented
161319 -            favorably on SDS for litigation support. ref SDS 3 5006
161321 -             ..
161322 -            More recently, on 010103 Judge Douglas, who is a justice in
161323 -            the Superior Court for the District of San Francisco
161324 -            commented favorably on SDS used for jury deliberation.
161325 -            ref SDS 16 0001
161327 -             ..
161328 -            Jerry mentioned in our call this morning that the recent
161329 -            CSG arbitration may have turned on the evidence of various
161330 -            communication.  POIMS discusses this issue
161332 -             ..
161333 -            Examples using SDS for dispute resolution in an
161334 -            aribitration
161335 -
161336 -
161337 -
161338 -
161339 -
161340 -
161341 -
1614 -

SUBJECTS
Tom Submit Report on SDS Project Launch Teleconference Demon
Began Writing Reports on Meetings Acquired Ex-oficio Titl
Scribe Outdated Title for 21st Century Requirements to Perform Analys

1905 -
190601 -         ..
190602 -        Productivity Improves by Working "Intelligently"
190603 -        Reporting Demonstrates Potential for Better Productivity
190604 -
190605 -        Follow up ref SDS 52 WA4N, ref SDS 49 WA4N.
190606 -
190607 -        Jerry is getting up to speed using SDS, so he can use SDS to
190608 -        plan, perform and report on the work.
190609 -
190610 -
190611 -
190612 -
190613 -
190614 -
190615 -
1907 -

SUBJECTS
Time Estimate Learning Implementing SDS
1 Hour on Job for Learning SDS Requires Home Work Tom Gilbert

2304 -
230501 -         ..
230502 -    2.  Launch Plan and Estimate of Time 1 Hour on Job and Home Work
230503 -
230504 -        Follow up ref SDS 49 LG4H.
230505 -
230506 -        Jerry will call next Tuesday afternoon for help with learning
230507 -        SDS.
230508 -
230509 -
230510 -
230511 -
230512 -
2306 -

SUBJECTS
Learn SDS 1st Project for Applying SDS at CSG for 2 Months

2503 -
250401 -         ..
250402 -        Learning SDS First "Project" to Apply SDS and Com Metrics
250403 -
250404 -        Follow up ref SDS 52 FI5G, ref SDS 49 FI5G.
250405 -
250406 -        When things settle down, Jerry plans on daily contact with Rod
250407 -        on using SDS.  This will expedite the learning curve.
250409 -         ..
250410 -        Jonathan will be home this weekend, and he may call Rod for
250411 -        help learning SDS.  Work on refining the Microsoft application
250412 -        that Jerry and Jonathan have developed naturally creates a
250413 -        demand on time available for doing other things.
250414 -
250415 -
250416 -
250417 -
250418 -
250419 -
250420 -
250421 -
2505 -

SUBJECTS
CSG Wants Immediate Return Benefits Improve Management Rod Can Do Pro

2603 -
260401 -         ..
260402 -        Benefits from Com Metrics Can Commence with Pro Bono Support
260403 -
260404 -        Follow up ref SDS 52 WB36, ref SDS 49 WB36.
260405 -
260406 -
260407 -
260408 -
260409 -
260410 -
2605 -

SUBJECTS
Meeting Daily Between Tom Gilbert and Jerry Nord and Rod Welch Avoid
Dark Avoid Maintain Frequent Daily Contact by Phone Email Communicati
Best Practices Communication Regular Avoid Going Dark Maintain Freque

3705 -
370601 -         ..
370602 -        Communication Daily for Learning SDS Reported in SDS Record
370603 -
370604 -        Follow up ref SDS 52 WB39, ref SDS 49 WB39.
370605 -
370606 -        Daily communication to help Jerry learn SDS has been slowed by
370607 -        recent events at CSG causing possible staff changes.
370609 -         ..
370610 -        Jerry explained plans for increased communication on SDS, per
370611 -        above. ref SDS 52 RN4J
370612 -
370613 -
370614 -
370615 -
370616 -
370617 -
370618 -
3707 -

SUBJECTS
Dates Change Agreement that to Reflect Revised Starting Dates Agreeme
Gilbert, Tom Listed as Signature on Revised Agreement on SDS Review a
Amendment that Changes Dates to Reflect Revised Starting Dates Agreem
Approved CSG Performing Agreement on Using SDS
Amendment that Changes Dates to Reflect Revised Starting Dates Agreem

6407 -
640801 -         ..
640802 -    3.  Agreement Revisions on Time and Staff
640803 -
640804 -        Follow up ref SDS 49 VA4S.
640805 -
640806 -        Rod is behind schedule on amending the Agreement, planned to
640807 -        have been submitted on 031020. ref SDS 49 8W9Q
640809 -         ..
640810 -        This delay is not critical, because the Contract can be amended
640811 -        anytime prior to the expiration next February, 2004. ref OF 1
640812 -        0449
640814 -         ..
640815 -        None-the-less it is helpful for everyone to work on the
640816 -        Amendment in order to maintain focus on scope and accomplishing
640817 -        goals.
640818 -
640819 -
640820 -
640821 -
640822 -
6409 -

SUBJECTS
SDS Installation for Jerry Nord Completed to Complement Tom Gilbert L
Nord, Jerry Install SDS on CSG Network to Learn and Use SDS
Teleconference CSG SDS Project Launch

6705 -
670601 -         ..
670602 -        Install SDS on Jerry's Computers
670603 -
670604 -        Follow up ref SDS 52 WA6P, ref SDS 49 WA6P.
670605 -
670606 -        This has been accomplished, per Jerry's report on 031016.
670607 -        ref SDS 49 WA4N
670609 -         ..
670610 -        Jerry related today that FTP is up and running now on his home
670611 -        computer.
670612 -
670613 -           We need to do some testing to verify everything is working.
670614 -
670616 -            ..
670617 -           Transfer Batch File Revisions Needed
670618 -
670619 -           Follow up ref SDS 52 TY4M.
670620 -
670621 -           Discussed today recent discovery that to maintain SDS
670622 -           program code when updates are sumbitted, the standard pkzip
670623 -           command string in the file...
670625 -                      ..
670626 -                     c: 01 02 rcv.bat
670627 -
670628 -           ...has to be modified by removing the -n param. ref OF 16
670629 -           4T4I
670631 -            ..
670632 -           When Jerry calls next Tuesday, per planning above,
670633 -           ref SDS 52 8P5J, we will review transferring batch ops from
670634 -           Jerry to Rod and from Rod to Jerry.
670635 -
670636 -
670637 -
670638 -
670639 -
670640 -
670641 -
6707 -

SUBJECTS
Medit Features for Programming Microsoft Outlook Express and Word to

6803 -
680401 -         ..
680402 -        Strategic Vision
680403 -    4.  Briding Gap Between IT and Knowledge Using SDS
680404 -
680405 -        Follow up ref SDS 49 O76R.
680406 -
680407 -        Jerry has a list of questions on SDS in relation to the
680408 -        application he and Jonathan are developing to improve Microsoft
680409 -        programs.  He plans to submit the list shortly to Morris, per
680410 -        telecon on Tuesday, 030930. ref SDS 41 4Q5N
680412 -         ..
680413 -        Some of the questions relate to the data base structure of SDS
680414 -        that uses "time" as an organizing methodology, noted by Jack
680415 -        Park on 001130, ref SDS 14 H17O, and discussed in detail on
680416 -        890523. ref SDS 1 P13O
680418 -         ..
680419 -        On 910810 Morris described the SDS as a dynamic integration of
680420 -        relational and hierarchial data base methods. ref SDS 2 7793
680422 -         ..
680423 -        Jerry will submit the questions he and Jonathan develop to
680424 -        Morris and Gary with a copy to Rod.
680426 -         ..
680427 -        Jerry related understanding that Microsoft professionals are
680428 -        touring the nation not to present new Windows capabilities for
680429 -        improving productivity, but to discover ideas for adding value
680430 -        to Microsoft programs in order to recover and retain market
680431 -        share from Linux.  This is a similar problem Intel faced in the
680432 -        meeting on 970603.  Intel wanted to retain the price of its
680433 -        products by adding value to avoid competition with AMD on the
680434 -        basis of price. ref SDS 9 M2RY  Now, it appears that the
680435 -        challenge of competition is hitting Microsoft.  Will Microsoft
680436 -        make all the wrong moves by looking for "love in all the wrong
680437 -        places," like IBM did in the early 80s that enabled Microsoft
680438 -        to replace IBM as the "god" of technology?
680440 -         ..
680441 -        Jerry is meeting with Microsoft reps next Tuesday on 021104 and
680442 -        plans to present ideas on expanding Microsoft support for
680443 -        information based on the model of SDS support for Communication
680444 -        Metrics that convert information into knowledge.
680446 -         ..
680447 -        He will submit ideas on Monday to discuss in a call on Monday
680448 -        for planning the visit with Microsoft on Tuesday.
680449 -
680450 -
680451 -
680453 -         ..
680454 -        Microsoft Program Data Extraction
680455 -        Address Book Extracted from Outlook
680456 -
680457 -        Follow up ref SDS 52 R56O.
680458 -
680459 -        Gary asked about Jerry's experience extracting information from
680460 -        Microsoft programs?
680462 -         ..
680463 -        We need a list of addresses in Outlook and this has proven
680464 -        difficult to accomplish.
680466 -         ..
680467 -        Jerry will investigate this issue and submit feedback next
680468 -        week.
680469 -
680471 -         ..
680472 -        Marketing Materials and Opportunity to Tell the SDS Story
680473 -
680474 -        Follow up ref SDS 52 MC8L.
680475 -
680476 -        Review of SDS powerpoint presentations...
680477 -
680478 -                f: 04 00067 00 ic cm.ppt
680479 -                f: 04 00067 00 ic rodx.ppt
680481 -                 ..
680482 -                http://www.welchco.com/03/00050/01/09/01/17/HTML/00104_files/frame.htm
680484 -         ..
680485 -        Analyis of SDS and Jerry's vision for the project he and
680486 -        Jonathan are developing to expand Outlook toward SDS
680487 -        capabilities, per Microsoft's recommendation noted by Jerry
680488 -        during the conference call last week on 031016. ref SDS 49 IR5M
680490 -         ..
680491 -        Whiteboard support for the Microsoft NetMeeting program.
680492 -
680494 -         ..
680495 -    5.  SDS Foundational Documents
680496 -        Respond to Calls for Professional Papers
680497 -
680498 -        Follow up ref SDS 52 MC8L.
680499 -
680500 -            The 9th International Working Conference on the
680501 -            Language-Action Perspective
680502 -            on Communication
680503 -            Modelling (LAP 2004)
680505 -             ..
680506 -            Department of Communication
680507 -            School of Communication, Information, and Library Studies
680508 -            Rutgers University
680509 -            New Jersey, U.S.A
680510 -            June 2 - 3, 2004
680511 -
680512 -                http://collab.blueoxen.net/forums/yak/2003-10/msg00071.html
680514 -         ..
680515 -        Communication Metrics, review eight (8) steps for implementing
680516 -        SDS, listed on 001219. ref SDS 15 4W4L
680518 -         ..
680519 -        Review typical day scenario using SDS. ref OF 9 0001
680521 -         ..
680522 -        White papers based on foundational documents...
680523 -
680524 -           SDS enables Com Metrics to provide "intelligence" support
680525 -           that accomplishes goals for good management practice by
680526 -           experts like...
680527 -
680528 -           a.  Covey.......................... 921205, ref SDS 4 4080
680530 -                ..
680531 -           b.  Drucker, general............... 931130, ref SDS 5 4J4N
680532 -
680533 -               ...routinize good management... 991025, ref SDS 12 0785
680535 -                ..
680536 -           c.  Andy Grove at Intel............ 980307, ref SDS 10 3668
680538 -            ..
680539 -           See as well the list on Com Metrics website...
680540 -
680541 -              http://www.welchco.com/00501.HTM
680542 -
680543 -
680544 -
680545 -
680546 -
680547 -
680548 -
680549 -
680550 -
680551 -
680552 -
680553 -
6806 -