CONTACTS 
0201 - Pacific Bell Network Services
020101 - Ms. Evelyn Bannon; Technical Advisor
020103 - DSL Help Desk
0202 - Network Associates, Inc.
020201 - Mr. NFN NLN
020202 - McAfee Technical Support
020203 - Customer Service

SUBJECTS
Pac Bell Case Number 31835126 Case Number Error in Billing for Repairs
Invoice Error for McAfee Priority Support 030814 25 Minutes $75.96 Char
$75.96 Charged to Telephone 925 680 8947 Invoice Error for Technical Su
Invoice Error for McAfee Priority Support 030814 25 Minutes $75.96 Char
McAfee Jason D Reports SDS Records Provide Effective Decision Support
Wish Everybody Had Good Records McAfee Jason D Reports SDS Records Pr
Money Saved Decision Support Effective SDS Records Processing 900 Tel
Save Money Alphabet Productivity Control Organic Structure Knowledge
Good Records Effective Decision Support Processing 900 Telephone Refu
Connections Links Intelligence Anywhere Anytime Webmail SDS Innovatio
Change Avoided Most Customers Use Traditional Methods Information Mee

2313 -
2313 -    ..
2314 - Summary/Objective
2315 -
231501 - Follow up ref SDS 22 0000. ref SDS 21 0000.
231502 -
231503 - Received ref DRT 1 0001 from Jason at McAfee responding to the letter
231504 - yesterday saying thanks for prompt attention. ref SDS 22 H35L
231505 -
231506 -    1.  Subject: RE: 900 Support Refund
231507 -        Date: Mon, 27 Oct 2003 11:36:00 -0700
231508 -        From: "McAfeeSales@mcafeehelp.com"
231509 -        To: "Rod Welch"
231511 -         ..
231512 -    2.  Dear Rod,
231513 -
231514 -        The record that you submitted was very helpful in resolving
231515 -        this issue. I wish everyone had this much detail when
231516 -        submitting a refund request. Thank you for submitting that and
231517 -        keeping good records.
231519 -         ..
231520 -    3.  Thanks,
231521 -
231523 -         ..
231524 -        Jason
231525 -        McAfee Sales
231526 -
231528 -  ..
231529 - Jason's comments on usefulness of SDS records for saving time and
231530 - money align with prior reports listed on 010907. ref SDS 2 KX3L  On
231531 - 990426 Bruce at Earthlink admired SDS records. ref SDS 1 9400
231533 -  ..
231534 - Usefullness of SDS records helping others perform their work
231535 - illustrates 3-layer architecture, explained on 020820, ref SDS 3
231536 - 0001, where research and analysis enabled by SDS, and shown shown by
231537 - the record submitted to Jason on 031020, ref SDS 21 0001, enables
231538 - others to perform their work faster, better and cheaper, indicated by
231539 - Jason's letter today, per above. ref SDS 0 KS5N
231540 -
231541 -
231542 -
231543 -
231544 -
231545 -
231546 -
231547 -
231548 -
231549 -
231550 -
2316 -