CONTACTS 
0201 - Pacific Bell Network Services
020101 - Ms. Evelyn Bannon; Technical Advisor
020103 - DSL Help Desk
0202 - Network Associates, Inc.
020201 - Mr. NFN NLN
020202 - McAfee Technical Support
020203 - Customer Service

SUBJECTS
Pac Bell Case Number 31835126 Case Number Error in Billing for Repairs
Invoice Error for McAfee Priority Support 030814 25 Minutes $75.96 Char
$75.96 Charged to Telephone 925 680 8947 Invoice Error for Technical Su
Invoice Error for McAfee Priority Support 030814 25 Minutes $75.96 Char

0706 -
0706 -    ..
0707 - Summary/Objective
0708 -
070801 - Follow up ref SDS 18 0000. ref SDS 17 0000.
070802 -
070803 - Received a letter from Jason at Mcaffee saying....
070804 -
070805 -    1.  Subject: 900 Support Refund
070806 -        Date: Wed, 22 Oct 2003 14:26:47 -0600
070807 -        From: "McAfeeSales@mcafeehelp.com"
070808 -        To:
070810 -         ..
070811 -    2.  Dear Rod Welch,
070812 -
070813 -        This is a confirmation that your refund for the 900 Priority
070814 -        calls totaling $75.96 was sent to ESBI (Enhanced Services
070815 -        Billing Inc.)to be credited to your account on 10/22/03.
070817 -  ..
070818 - Notification of credit aligns with the record submitted to Jason on
070819 - 031024. ref SDS 18 0001
070820 -
070821 -           [On 031027 Jason reported that good records in SDS helped
070822 -           expedite the decision on this matter. ref SDS 19 0001
070824 -  ..
070825 - Jason continues...
070826 -
070827 -    3.  The credit will appear on your phone bill within the next 1-2
070828 -        billing cycles. You can call ESBI to confirm that the credit
070829 -        was issued by calling 888-299-3724.
070831 -         ..
070832 -    4.  If you have any questions, please email
070833 -        mcafeesales@mcafeehelp.com.
070835 -         ..
070836 -    5.  Thank You,
070837 -
070838 -        Jason
070840 -         ..
070841 -        McAfee Sales
070842 -        email: mcafeesales@mcafeehelp.com
070843 -        fax: 801-772-1414
070844 -        Mailing Address:
070845 -        McAfee Sales
070846 -        808 E. Utah Valley Drive
070847 -        American Fork, Ut 84003
070848 -
070849 -
070851 -  ..
0709 -
0710 -
0711 - 0102
0712 -
071201 - Sent a reply thanking Jason for prompt customer support, and asking if
071202 - the record submitted on 031020 was helpful in Jason performing his
071203 - work of claims adjuster? ref SDS 18 0001
071204 -
071205 -
071206 -    1.  Subject: 900 Support Refund
071207 -        Date: Sun, 26 Oct 2003 01:04:59 -0700
071208 -        From: Rod Welch
071209 -        To: "McAfeeSales@mcafeehelp.com"
071211 -         ..
071212 -    2.  Jason,
071213 -
071214 -        Thanks very much for prompt service, per above, ref SDS 0 0001,
071215 -        citing the record on 031024. ref SDS 18 0001
071217 -         ..
071218 -    3.  Please pass along to the McAfee team our satisfaction with your
071219 -        products and customer support.
071221 -         ..
071222 -        Rod
071223 -
071224 -           [On 031027 Jason reported back that good records in SDS
071225 -           helped expedite the decision on this matter. ref SDS 19 0001
071226 -
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0713 -