CONTACTS 
0201 - Pacific Bell Network Services
020101 - Ms. Evelyn Bannon; Technical Advisor
020103 - DSL Help Desk
0202 - Network Associates, Inc.
020201 - Mr. NFN NLN
020202 - McAfee Technical Support
020203 - Customer Service

SUBJECTS
Pac Bell Case Number 31835126 Case Number Error in Billing for Repairs
Invoice Error for McAfee Priority Support 030814 25 Minutes $75.96 Char
$75.96 Charged to Telephone 925 680 8947 Invoice Error for Technical Su
Invoice Error for McAfee Priority Support 030814 25 Minutes $75.96 Char

0706 -
0706 -    ..
0707 - Summary/Objective
0708 -
070801 - Follow up ref SDS 13 VX9G. ref SDS 12 0000.
070802 -
070803 - SBC said their offices are closed.  They provided a website for
070804 - giving notice of disputed charges.
070806 -  ..
070807 - Submitted notice to SBC that McAfee's charge is disputed, per notice
070808 - to McAfee on 031015. ref SDS 13 0204
070809 -
070810 -     [On 031019 contacted McAfee again and received case number for
070811 -     managing resolution of disputed billing. ref SDS 14 0001
070812 -
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070814 -
070815 -
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0709 -