CONTACTS 
0201 - CSG Systems Inc.                                                                                                                                                   O-00000795 0404
020101 - Mr. Jerry J. Nord

SUBJECTS
CD Copy Files to Corresponding Directories on the Disk
Files Removed from CSG and Jerry's Laptop Computer Improper Files on
SDS CD Improper Files Discovered by CSG Notified by Jerry
CSG Terminates SDS Pilot Test Subject to Review After 030901
Terminate CSG SDS Pilot Test Subject to Review After 030901
Time Not Enough to Learn SDS Letter to Jerry Terminate SDS at CSG Bec
Section 4 Termination 6 Month Evaluation Period for Technology Transf
Letter to Jerry Terminate SDS at CSG Because CSG Has Terminated Work
Cultural Resistance How Hard to Push Visiblity CSG Management Aware S
Time Allocate to Re-tool Skills SDS for Com Metrics Skills to Accompl

4812 -
4812 -    ..
4813 - Summary/Objective
4814 -
481401 - Follow up ref SDS 16 0000. ref SDS 14 0000.
481402 -
481403 - Jerry said that he has appreciated getting continuing correspondence
481404 - on Gary's progress at Aerospace company.
481406 -  ..
481407 - Jerry said that SDS was discussed at a meeting yesterday where CSG
481408 - management reviewed problems encountered in a major rollout last month
481409 - of a software upgrade to 50K customers.  Since that time everyone has
481410 - been involved in putting out fires, so Jerry may not have had time to
481411 - work with SDS in any case the past few weeks.
481413 -  ..
481414 - Jerry related this morning that during this meeting, he advised CSG
481415 - executives that to reduce the problems that occurred with the rollout,
481416 - CSG needs to consider SDS.
481418 -  ..
481419 - I believe Jerry said that Jack Nichols (not sure about first name),
481420 - who is Jerry's boss' boss, i.e., two levels above Jerry, indicated
481421 - that CSG would do the SDS project called out in the Agreement,
481422 - ref OF 1 0399, which was signed on 030726. ref SDS 5 6O5I
481424 -  ..
481425 - This will be reviewed again in a meeting next Tuesday on 030923, and
481426 - Jerry will call at 1100 with the decision on this matter.
481428 -  ..
481429 - Nichols, also, told Jerry that because Jerry has a lot of management
481430 - responsibilities, he should assign somone else to learn and apply SDS
481431 - for the purpose of evaluating how SDS can improve CSG management,
481432 - productivity and earnings.
481434 -  ..
481435 - This aligns with the letter to Jerry on 030822 pointing out that it
481436 - would be difficult for Jerry to devote the time required to learn SDS
481437 - while also holding down continuing management responsibilities.
481438 - ref SDS 16 MD7Q
481439 -
481440 -     The timing has also been helpful by providing opportunity to put
481441 -     in place improvements to SDS, reported on 030902. ref SDS 17 0001
481443 -  ..
481444 - If someone else evaluates SDS we need to extend the agreement to that
481445 - person, and we need the signed agreement from CSG that SDS is a
481446 - proprietary product of Welch, per planning on 030808. ref SDS 9 G25G
481447 -
481448 -
481449 -
481450 -
481451 -
481452 -
481453 -
481454 -
481455 -
481456 -
481457 -
4815 -