CONTACTS 

SUBJECTS
Procurement Services Parts
Call to Schedule Service

0504 -
0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 4 0000. ref SDS 3 0000.
050602 -
050603 - Visited...
050604 -
050605 -         Car Clinic                     925 676 5590
050606 -         Monumont Auto Masters
050607 -         2655 Monumont Blvd
050609 -  ..
050610 - Driving to the Car Clinic is very easy, they are less than half a
050611 - mile from where Cowell intersects Monument Blvd.
050612 -
050613 -      Car Clinic itself is not prominent from the street.
050615 -       ..
050616 -      2655 address is in large letters and so is easy to see.
050618 -       ..
050619 -      This is is also recognized from the street as a large automotive
050620 -      service facility, with many independent repair shops in adjacent
050621 -      buildings.  The buildings are in a giant U shape and the center
050622 -      of the U is a parking lot full of cars in for service.
050624 -       ..
050625 -      Try to enter the first driveway.  I entered the 2nd driveway
050626 -      which is an exit; by the time I recognized this is the address
050627 -      was already past the entry.  If you miss the entry, can still use
050628 -      the exit driveway just a little further down the street, and
050629 -      maneuver around well enough without blocking traffic.
050630 -
050632 -       ..
050633 -      Driving Directions to Car Clinic
050634 -
050635 -      Car Clinic is a small shop in the back left corner of the U,
050636 -      something like this.....
050637 -
050638 -                  x--------------------------------x
050639 -                  |                                |
050640 -                 x|x                               |
050641 -                 x|x  Car Clinic  - - - - - -x     |
050642 -                 x|x                         |     |
050643 -                  |                                |
050644 -                  |                          |     |
050645 -                  |                                |
050646 -                  |   |                      |     |
050647 -                  |             2655               |
050648 -            --------- |  ------------------- |  ---------
050649 -             Exit ----x                      x------- Enter
050650 -                             Monument Blvd
050651 -
050652 -            ---------------------------------------------
050653 -
050655 -  ..
050656 - Norm was not in; talked to Lynn.
050658 -  ..
050659 - Lynn prepared work order....
050660 -
050661 -                     000083
050662 -
050663 - ...dated 030730.
050665 -  ..
050666 - Service will be performed for....
050667 -
050672 -  ..
050673 - Millie will pick up the car after 1700.
050675 -  ..
050676 - Lynn could not show the Quality Care Report listing the scope of
050677 - service and examination, which S&C used, illustrated by the invoice
050678 - for service on 001106, ref DRP 1 0001, and with the QC report
050679 - attached. ref DRP 1 1220
050680 -
050681 -
050683 -  ..
050684 - Ford Warrenty Work Not Performed by Car Clinic
050685 -
050686 - Lynn was not aware of Car Clinic support for Ford warranty work,
050687 - which Millie asked about this morning.
050689 -  ..
050690 - Lynn said that he is new on the job, and so has not learned where all
050691 - of the forms are located, nor the scope of Car Clinic work.
050693 -  ..
050694 - Estimated cost of service is $40.
050696 -  ..
050697 - One of the mechanics, Roger, drove us back to the house in the car.
050698 - During the drive, Roger related having worked at the Car Clinic for
050699 - about two (2) years.
050701 -  ..
050702 - He indicated that the Car Clinc provides a form showing the customer
050703 - various levels of service for different mileage, similar to the
050704 - Quality Car report provided by S&C.
050706 -  ..
050707 - Roger is unsure how the Car Clinic handles warrenty work that is
050708 - chargeable to Ford until 36,000 miles or until 050510, per record of
050709 - purchase on 030405. ref SDS 2 V35G
050710 -
050711 -      Millie can ask Norm about this when she picks up the car later
050712 -      today.
050713 -
050714 -
050716 -  ..
050717 - Tires Rotated and Tread Wear Reported
050718 -
050719 - Norm said that tires are rotated with normal service, so this is
050720 - something Millie should look for on the service report, and it should
050721 - show the remaining tread wear measured for each tire.
050722 -
050723 -       This was not done.
050724 -
050726 -  ..
050727 - Brake Lining Wear Report
050728 -
050729 - When the car was purchased, the salesman advised that these days there
050730 - is a hole that permits measuring the brake lining without disassembly.
050731 - ref SDS 2 6Y88  Therefore, the brake linking should be reported on the
050732 - service report as well.
050733 -
050734 -       Work report says brakes have 60% left.
050735 -
050737 -  ..
050738 - Assessment for Future Business Relationship
050739 -
050740 - General feeling is that this may not be a good approach in the
050741 - future.
050742 -
050743 -
050745 -  ..
0508 -
0509 -
0510 - 1528
0511 -
051101 - Lynn called.
051102 -
051103 - Lynn said that service on the vehicle revealed following additional
051104 - service is recommended for additional cost of $280.
051105 -
051106 -     1.  Transmission fluid appears colored, and so requires service
051107 -         which is expensive, because the transmission has to be
051108 -         disassembled.
051110 -          ..
051111 -     2.  Dirty air filter should be replaced.
051113 -          ..
051114 -     3.  Fuel filter must be replaced.
051116 -  ..
051117 - Thanked Lynn for Car Clinic's work and report on additional service
051118 - required.
051120 -  ..
051121 - Asked Lynn to complete the work authorized under the current order,
051122 - and we will pick up the car later today.  Will review proposed
051123 - additional service and contact Car Clinic for further service.
051124 -
051125 -
051127 -  ..
0512 -
0513 -
0514 - 1747
0515 -
051501 - Received invoice.
051502 -
051503 - Total cost......................... $41.06
051505 -  ..
051506 - Very difficult to read what has been entered on the invoice for scope
051507 - of services and additional recommended services.
051509 -  ..
051510 - There is nothing on the invoice showing what was checked and findings
051511 - from the examination that correlate with Ford requirements for
051512 - honoring the warranty.
051513 -
051514 -      [On 030801 Lithia Ford performed Ford 15K mile service.
051515 -      ref SDS 5 TT7F
051516 -
051517 -
051518 -
051519 -
051520 -
0516 -