CONTACTS 

SUBJECTS
Procurement Services Parts

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 2 0000.
040502 -
040503 - On 030405 Millie purchased a 2002 Mercury Sable with 17K miles.
040504 - ref SDS 2 4054
040506 -  ..
040507 - The car now has about 21K miles and so needs service to change oil,
040508 - filters, rotate tires, top off fluids, and other standard procedures.
040510 -  ..
040511 - We want a vendor that uses Ford's Quality Care report that was
040512 - effective on Millie's 1993 Sable, illustrated by the record on 001106.
040513 - ref SDS 1 0001  These are standard forms available from Ford that
040514 - provide a due diligence checklist of things that need service at
040515 - different mileage intervals. ref SDS 1 TD7P
040517 -  ..
040518 - The report for work on 001106 is an example. ref DRP 1 1220
040519 -
040521 -  ..
040522 - Millie did some research and wants to investigate following
040523 - vendors....
040524 -
040525 -     1.  Brown's Car Doctor             925 944 5859
040526 -         1400 Central
040527 -         Walnut Creek, CA
040529 -                   ..
040530 -                  Called and got message number is out of service.
040532 -          ..
040533 -     2.  Car Clinic                     925 676 5590
040534 -         Monumont Auto Masters
040535 -         2655 Monumont Blvd
040537 -          ..
040538 -         Talked to Norm.
040539 -
040540 -            Car Clinic is located conveniently across the street from
040541 -            Costco.  Has a customer shuttle service for transport from
040542 -            Car Clinic to???????
040543 -
040544 -            Car Clinic is not a Ford Dealership.
040546 -             ..
040547 -            Says mechanics are factory trained on Ford and GM products
040548 -            and they use all original manufacturer parts.
040550 -             ..
040551 -            Open 8 - 6 Monday through Friday and
040552 -
040553 -                 8 - 12 on Saturday
040555 -             ..
040556 -            Service is by appointment.  Generally requires 2 - 3 days
040557 -            to get an appointment, rather than same day service.
040559 -             ..
040560 -            Provide comparable baseline service for change oil,
040561 -            filters, safety check hoses, fan belts, tires, lube latches
040562 -            and top off fluids for cost of $35.
040564 -             ..
040565 -            Howard said that the Car Clinic provides a check list
040566 -            comparble to the Ford Quality Care report provided by S&C,
040567 -            but most likley not really comprehensive, since the only
040568 -            reason S&C used the report is because they made a mistake
040569 -            and tried to use good management once, and thereafter we
040570 -            asked for the same form.  Each visit we had to chase after
040571 -            the customer rep to find the form, because they stopped
040572 -            using it for everyone else, since it provides oversight on
040573 -            the work.
040575 -             ..
040576 -            Anyway, sound like this outfit might work; at least worth a
040577 -            try.
040578 -
040580 -          ..
040581 -     3.  Accura Ford                    888 371 8041   925
040582 -         1340 Concord Avenue
040583 -         Concord, CA  94520
040585 -          ..
040586 -         Lithia Ford                    925 686 5000
040587 -         Diamond Blvd.
040588 -         Concord
040589 -
040590 -            Authorized Ford Dealer.
040591 -
040592 -            Located near Macy's
040594 -             ..
040595 -            Provide customer shuttle service
040597 -             ..
040598 -            Provide comparable baseline service for change oil,
040599 -            filters, safety check hoses, fan belts, tires, lube latches
040600 -            and top off fluids for cost of $34.95
040601 -
040602 -
040604 -          ..
040605 -         Walnut Creek Ford              925 932 2900
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0407 -