CONTACTS 
0201/- Boeing                                                                                                                                                             O-00000816 0505
020101 - Mr. Garold L. Johnson
020103/- Modeling and Simulation                                                                                                                                          O-00000816 0505

SUBJECTS
Bridge 2 Worlds 3-layer Architecture Structure for SDS to Perform Kno
Visibility SDS Distribute Record Improve Everybody's Memory on Techni
Steady-as-she-goes 3-layer Architecture Strategy Build Experience Bas
Distribution SDS Meeting Notes Approved by Nancy to US Army Ot
2nd Act Gary Plans to Meet with Nancy Review SDS Format Intel
Transformation 3-layer Architecture SDS Learn 8 Steps for Com Metrics
SDS Sales Strategy Educate Teach Gary Prepared Special Word V
Graphic in POIMS on Automated Integration of People Process Time is F
Distribute SDS Records on Intranet Gary Looking for Methods
Decide Distribute SDS Records for Meetings and Communication at Boein
Visibility Distribute SDS Records on Intranet Gary Looking for

4913 -
4913 -    ..
4914 - Summary/Objective
4915 -
491501 - Follow up ref SDS 8 9X62, ref SDS 5 TN7N.
491502 -
491503 - Received an email today from Gary saying....
491504 -
491505 -    1.  I got this response from Dr. Nancy ......, ref SDS 0 PA53, the
491506 -        person who rejected the TEM meeting notes.
491508 -  ..
491509 - This is significant because Gary is citing a letter from Nancy that
491510 - approves more recent meeting notes, ref SDS 0 OA3M, which Gary notes
491511 - later in his letter. ref SDS 0 XE64
491513 -  ..
491514 - Gary continues...
491515 -
491516 -    2.  I sent her a Word version of the notes based on the HTML
491517 -        conversion.
491519 -  ..
491520 - In our telecon, Gary confirmed he sent an SDS record in Word, but with
491521 - line numbers removed, as noted in the next para of his letter...
491523 -         ..
491524 -    3.  I stripped all line numbers and merged the paragraphs into Word
491525 -        paragraphs, and change a few other minor things, but it was,
491526 -        mostly, the SDS record.
491528 -         ..
491529 -    4.  This is a definite improvement in attitude, though I did work
491530 -        at making it closer to what I thought she might want.
491531 -
491532 -            [...see above for more. ref SDS 0 ZG4M
491534 -         ..
491535 -    5.  This can't be published with any attribution, I just wanted you
491536 -        to know about it.
491538 -  ..
491539 - Gary's notice illustrates how to create a useful record while
491540 - maintaining confidentiality.
491542 -  ..
491543 - Gary continues...
491545 -         ..
491546 -        Thanks,
491548 -         ..
491549 -        Gary
491550 - //     x 2-4936
491551 - //
491552 -
491553 -
491554 -
4916 -

SUBJECTS
Improve Attitude When Change from SDS Format for KM to Word Format fo
Feedback Nancy Bucher Implements SDS Design Plan Perform Report Intel
Transformation Enabling Forces Culture of Knowledge Feedback Verify A
Assessment SDS Helpful Action Items Distributed Beginning on 030508 R
Accuracy Verify SDS Record with Notes of Meetings Provide Feedback At
Feedback Nancy Bucher Implements SDS Design Plan Perform Report Intel
Network Soldier's Uniform Connected to System of Systems
C4SIR Requires Investing Time for Accurate Understandings Shared Mean
2nd Act Gary Plans to Meet with Nancy Review SDS Format Intel

5511 -
551201 -         ..
551202 -        Nancy Approves SDS For Distribution that Looks Like IT
551212 -         ..
551213 -    7.  Hi Gary,
551215 -         ..
551216 -        Very nice job! I will cross reference your notes with mine and
551217 -        let you know if we need to add anything. ref SDS 0 PA73
551219 -         ..
551220 -        Thanks! Nancy
551221 -
551222 -            [...see below congratulate Gary for progress on helping
551223 -            transformation toward Com Metrics. ref SDS 0 OA5P
551224 -
551225 -            [On 030702 Nancy submitted feedback saying Gary's record
551226 -            captured everything and more. ref SDS 9 LG4H
551228 -         ..
551241 -
551242 -
551243 -
551245 -         ..
551246 -        Gary Requests Feedback from Nancy on SDS Records Look Like IT
551247 -
551248 -
551249 - There is no record of when Gary submitted the following letter....
551251 -  ..
551252 - Requesting feedback is one of the most powerful and productive ways of
551253 - empowering people to engage a new way of working, provided they get
551254 - work product demonstrating a new way of working.  In this case, Gary
551255 - is narrowing the gap between two worlds, so that Nancy can step from
551256 - information to a culture of knowledge with less effort and emotional
551257 - trauma.
551259 -  ..
551260 - Moreover, Nancy's willingness to offer feedback demonstrates an
551261 - attitude that is ideal for Com Metrics, ref SDS 0 PA4V, showing
551262 - typical barriers that prevent essential feedback, which are cited in
551263 - NWO, ref OF 12 2670, may not be a factor in this case, and so this
551264 - presents an opportunity for progress.  Finding people with the right
551265 - attitude is 99% of the battle.
551267 -         ..
551268 -    8.  Nancy,
551270 -         ..
551271 -        Things have been a bit hectic and it took some time to get any
551272 -        feedback on these notes on our June 12, 2003 CSF Architecture
551273 -        meeting.
551275 -         ..
551276 -    9.  I hope these notes are closer to what you need than the last
551277 -        set I tried.
551278 -
551279 -            [...see above Nancy reports improvement. ref SDS 0 PA4V
551281 -         ..
551282 -   10.  They are in a Word document as you requested.
551284 -         ..
551285 -   11.  I can make any sort of changes you believe are necessary before
551286 -        making it generally available.
551287 -
551288 -            [...see below congratulating Gary on progress gaining
551289 -            confidence of customer, and plans for "second act" to
551290 -            educate on transformation from IT to a culture of
551291 -            knowledge. ref SDS 0 YL6L
551293 -  ..
551294 - Gary makes a proactive effort to provide something familiar so that
551295 - Nancy work on familiar things in familiar ways, noted by Grove as the
551296 - dominate drive of busy people on the job.
551298 -         ..
551299 -   12.  Thanks,
551300 -
551307 -
551308 -
551309 -
551310 -
551311 -
551312 -
551313 -
551314 -
551315 -
5514 -

SUBJECTS
Good Side Nancy for Approval Distribution SDS Meeting Notes Ap

5703 -
570401 -         ..
570402 -        Good Side Place to Start Customer Transformation
570403 -        Transformation Begins with Familiar Things to Customer
570404 -        Customer Always Right Start with Base of Familiar Things
570405 -        Gary Develops Plan to Educate Raise Issues Not Temperatures
570406 -
570407 -
570408 - Called Gary and discussed progress on helping Nancy discover
570409 - advantages of working "intelligently" by gaining experience using SDS
570410 - records in order for Knowledge Space to become a familiar thing that
570411 - has familiar ways.
570413 -  ..
570414 - After the call, sent Gary following, with copy to Morris, Pat Lincoln,
570415 - Stuart Harrow and to Jerry Nord, because Gary explains best practices
570416 - for transformation from IT to a culture of knowledge for saving time
570417 - and money.
570418 -
570419 -    1.  Gary,
570420 -
570421 -        Good job getting on Nancy's "good side," per your letter today,
570422 -        and Nancy's positive feedback. ref SDS 0 PA4V
570423 -
570424 -
570425 -
570426 -
570427 -
570428 -
5705 -

SUBJECTS
2nd Act Gary Plans to Meet with Nancy Review SDS Format Intel
Title and Role on Project Important Person

6104 -
610501 -         ..
610502 -        Spreading Word Wide as the Waters Requires Visibility
610503 -        2nd Act Planning Transformation Focus on Utility Not Looks
610504 -        Transformation Has Several Stages from Information to Knowledge
610505 -
610506 -    2.  Glad we talked this afternoon about your plan for a "second
610507 -        act" by following up, per above, ref SDS 0 F35T, to help Nancy
610508 -        understand transformation from information using, in this case,
610509 -        a "Word" document, per above, ref SDS 0 PA73, to a culture of
610510 -        knowledge by focusing on the utility of content rather than
610511 -        customizing format in a way that prevents discovering a new way
610512 -        of working.
610513 -
610514 -            [On 030702 feedback from Nancy shows awareness Gary has
610515 -            better memory than most. ref SDS 9 IX91
610517 -             ..
610518 -            [On 030702 further feedback from Nancy seemingly noting
610519 -            that a professional is needed to capture the record of
610520 -            organizational memory for meetings. ref SDS 9 1D46
610522 -         ..
610523 -    3.  Nancy's job title suggests a relatively important person, and
610524 -        someone with nominal credentials to welcome improvement.
610525 -        ref SDS 0 7Z6F  In our call, you mentioned that Nancy has
610526 -        approval on distribution of the record to military and other
610527 -        contractors beyond the local group, so this is a "hoop" worth
610528 -        investing time to jump through, forwards and backwards, if
610529 -        necessary, to help spread the word wide as the waters about
610530 -        opportunity to advance from information to a culture of
610531 -        knowledge.  Your plan to meet with Nancy to review feedback she
610532 -        expects to submit on the record of a meeting you developed, per
610533 -        her letter to you, also, shown above, ref SDS 0 PA4V, and at
610534 -        that time you will present the SDS format and explain the power
610535 -        of flexible structure for "intelligence," as set out on 890523,
610536 -        ref SDS 1 P13O, is the kind of support and persistence that Don
610537 -        Rumsfeld describes as critical to transformation, reported on
610538 -        020131. ref SDS 2 6L5K
610539 -
610540 -            [On 030702 Nancy shows interest in supporting CFISR, which
610541 -            requires technology for working "intelligently" to create
610542 -            organizational memory. ref SDS 9 WV51
610543 -
610544 -
610545 -
610546 -
610547 -
6106 -

SUBJECTS
USACE Report on Com Metrics Submit to Nancy Ask About Advantages of C
2nd Act Gary Plans to Meet with Nancy Review SDS Format Intel
Official Visibility Low Profile Radar Stay Below Boots on the Ground

6505 -
650601 -         ..
650602 -        Feedback Request from Nancy on USACE Report for Com Metrics
650603 -        Nancy Review Army Report on SDS Com Metrics Provide Feedback
650604 -
650605 -    4.  We also discussed today asking in the "second act," per above,
650606 -        ref SDS 0 YL6L, for feedback from Nancy on USACE report dated
650607 -        970328, which we stepped through this afternoon on the Internet
650608 -        from the Welch home page under Publications. ref DRP 2 6172
650609 -
650610 -            [On 030702 progress on transformation to culture of
650611 -            knowledge adding intelligence to management. ref SDS 9 WV51
650613 -         ..
650614 -    5.  We can let General Hatch "carry the water" on advantages of
650615 -        proactive "intelligence" in daily management, and then explain
650616 -        that line numbers provide structure that make "intelligence"
650617 -        timely and effective, as set out in the record on 890523.
650618 -        ref SDS 1 T18R
650620 -         ..
650621 -    6.  Look forward to more news on this.
650622 -
650623 -        Thanks.
650625 -         ..
650626 -        Rod
650628 -         ..
650629 -    7.  PS  Sending a copy to Stuart at DCMA who has asked about SDS
650630 -        from time to time for his aircraft carrier upgrade project.
650631 -        Also copying Jerry Nord to introduce the level of effort and
650632 -        opportunity at hand.
650633 -
650634 -
650635 -
650636 -
6507 -

SUBJECTS
Command Control CFISR More than Skin Deep Requires SDS Flexible Struc
Roebuck, Roy DOD Requirements Productivity Meetings Driving Force of
Roebuck, Roy DOD Analysis SDS Nancy Bucher Review Circle of Advocates
Planning Discuss CFISR More than Skin Deep Requires SDS Flexible Stru

6906 -
690701 -         ..
690702 -        CFISR More than Skin Deep Using SDS for Command and Control
690703 -        Command and Control More than Skin Deep Using SDS for CFISR
690704 -        DOD Found SDS Improves Command and Control to Improve Meetings
690705 -
690706 -        Analysis of SDS in relation to communication support for
690707 -        meetings developed by Roy Roebuck and reported on 020217 should
690708 -        be considered for presentation to Nancy for review to satisfy
690709 -        the Army's need for productive meetings, and tough problems
690710 -        that resist improvement, which goes to the heart of R&D on
690711 -        improving "command and control," which is the core deliverable
690712 -        for the project reported on 030516. ref SDS 7 UU4K and reviewed
690713 -        previously on 030506. ref SDS 6 BH7G
690715 -         ..
690716 -        Command and control is only "skin deep" using traditional
690717 -        "killer" applications for email and wordprocessing, proposed
690718 -        above, ref SDS 0 ZG51, that kill productivity through cursory
690719 -        understandings and making bad information look good, as
690720 -        explained in POIMS. ref OF 4 0959
690722 -         ..
690723 -        Nancy's interest in useful meeting notes, shown by oversight
690724 -        planning to submit feedback for improving accuracy of
690725 -        organizational memory in the record of meetings, discussed
690726 -        above, ref SDS 0 OA3M, may relate to the explanation of
690727 -        "meetings," ref SDS 3 1332, and weaknesses in current practice
690728 -        using traditional methods, ref SDS 3 9360, and further how the
690729 -        SDS design and methodology solves these problems, as noted by
690730 -        DOD analysis on 020217. ref SDS 3 3105
690731 -
690732 -            [On 030702 Nancy submitted feedback saying Gary's record
690733 -            captured everything and more. ref SDS 9 LG4H
690735 -             ..
690736 -            [On 030702 Nancy's attitude recognizing Gary's work product
690737 -            is effective, may present opportunity to form a circle of
690738 -            advocates to support DOD requirements for good management.
690739 -            ref SDS 9 WV51
690740 -
690741 -
690742 -
690743 -
690744 -
690745 -
690746 -
690747 -
690748 -
6908 -

SUBJECTS
Talent Knows People Who Can Accomplish Things
Nancy Main Contact with Army Research Development and Enginee

7104 -
7105 - 1622
710601 -  ..
710602 - Nancy Strong Coordinator between Management Engineering Science
710603 -
710604 - Received another email from Gary saying....
710605 -
710606 -    1.  Nancy is our main contact with the Army RDEC (Research,
710607 -        Development, & Engineering Center) labs.  Her real talent is
710608 -        that she knows nearly everybody who is doing anything in the
710609 -        area.  Her technical expertise is not in depth, but she has an
710610 -        excellent understanding of principles and can recommend
710611 -        somebody to provide information on almost anything.  She is
710612 -        good people.
710614 -         ..
710615 -    2.  It may take some time since she isn't around often and then
710616 -        gets sucked into all sorts of management meetings, but I should
710617 -        be able to introduce her to more of SDS over time.
710618 -
710619 -
710620 -
710621 -
710622 -
710623 -
710624 -
710625 -
710626 -
710627 -
710628 -
7107 -